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Avis sur Clarion Inn & Suites Miami International Airport

2.5 out of 5
Clarion Inn & Suites Miami International Airport
5301 Nw 36th St, Miami Springs, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 485 avis sur 1708." "
Note des voyageurs de 8 (Bien), d’après 387 avis sur 1708." "
Note des voyageurs de 6 (Satisfaisant), d’après 332 avis sur 1708." "
Note des voyageurs de 4 (Médiocre), d’après 209 avis sur 1708." "
Note des voyageurs de 2 (Horrible), d’après 295 avis sur 1708." "

6,6/10

Propreté

7,2/10

Personnel et service

6,0/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 Excellent

Farouk

Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 mai 2024
Hello Farouk,We truly appreciate you for taking the time to rate your stay with us so highly! We hope to welcome you back in the near future for another excellent experience.

4/10 Médiocre

Carolyn

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Carolyn,We value your stay and regret to hear you didn't fully enjoy your time with us. Feel free to reach out to us with any specific feedback you may have, so we can address your concerns and improve our service for future visits.

6/10 Satisfaisant

guillaume

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Près de l’aéroport. Forte odeur d’humidité dans l’établissement.
Séjour de 1 nuit en février 2024
Réponse de Manager le 8 févr. 2024
Hello guillaume, We apologize for any inconvenience caused by the issue you experienced during your stay. Our team is committed to ensuring a comfortable and pleasant atmosphere for our guests. We appreciate your feedback and will address the matter internally. Thank you for bringing it to our attention.

6/10 Satisfaisant

Jean Berchmans

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Jean Berchmans, We appreciate you choosing to stay with us. If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for an even better experience.

6/10 Satisfaisant

RODRIGUE

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
Hello RODRIGUE,Thank you for the exceptional rating! We are thrilled that you had such a fantastic experience at our hotel. We look forward to welcoming you back in the future.

8/10 Bien

jean louis

Voyage en famille avec de jeunes enfants
Hébergement bien situé par rapport à l'aeroport pour une ou 2 nuits. Cependant le personnel est peu disponible et les commodités aux alebtours sont quasi-inexistantes.
Séjour de 1 nuit en août 2023
Réponse de Manager le 29 août 2023
Hello jean louis,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Souhir

Séjour de 1 nuit en août 2023
Réponse de Manager le 14 sept. 2023
Hello Souhir,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4/10 Médiocre

anne

Séjour de 1 nuit en février 2023
Réponse de Manager le 7 mars 2023
Hello anne,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Satisfaisant

Isabelle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
Salle de bain mal entretenue, manque de propreté.
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 11 janv. 2023
Hello Isabelle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Satisfaisant

SYLVIE

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Correct
Séjour bref une seule nuit, Le personnel plutôt sympa. Propreté moyenne . Mais pour une nuit c était correct .
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 27 juil. 2022
Hello SYLVIE, Thank you for your valuable opinion regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Bien

Mickaël

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021
Réponse de Manager le 26 nov. 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Bien

Moises

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jean

Voyage en famille
The room had a bad odor. The interior needs updating especially the baseboards in the bathroom. The sheets were old with stains that look like they won’t come out.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Hello Jean,We appreciate your feedback and will share your comments with our management team for review. We strive to provide a comfortable experience for all our guests and regret that we fell short during your stay. Our ongoing efforts to enhance our facilities will address these concerns for future guests' satisfaction.

4/10 Médiocre

Jean Paul

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was dirty and there were many cockroaches
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Hello Jean Paul,We regret to hear about your experience. Your feedback is important, and we will address this matter with the housekeeping team for improvement. Please feel free to contact our management team for further assistance with your concerns. Thank you for bringing this to our attention.

8/10 Bien

Ramon, Miami

Voyage d’affaires
Good
Séjour de 3 nuits en mai 2024
Réponse de Manager le 28 mai 2024
Hello Ramon,We appreciate you taking the time to share your feedback with us. We value all guest comments as they help us improve our services and facilities for future visitors. Should you have any further concerns or feedback, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 Horrible

Carolyn, Locust GROVE

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wasn't what I expected
Séjour de 8 nuits en mai 2024
Réponse de Manager le 27 mai 2024
Hello Carolyn, We regret to hear that your expectations were not met during your recent stay with us. Your feedback is valuable, and we will use it to improve our services for future guests. If you have any further comments or concerns, please reach out to our management team directly. We appreciate your input.

4/10 Médiocre

Tod

Voyage en groupe
The whole place smelled like smoke. The bathroom needs paint. Mattress was horrible and the bed was squeaky. We stayed there as a quick stop because our flight got delayed and needed somewhere to sleep. Would not recommend staying here.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 27 mai 2024
Hello Tod, We appreciate you sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Your comments will be shared with our team for further review and improvement. Thank you for choosing to stay with us, and we hope you will consider staying with us again in the future.

10/10 Excellent

Donna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it and will be back!
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Donna,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future. Your satisfaction is our priority.

10/10 Excellent

Mercedes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Los muebles de lobby está muy feoooo
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Mercedes,We value your feedback regarding the lobby furniture and will share it with our management team for further review. Thank you for bringing this to our attention.

2/10 Horrible

carlos

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was so bad and so dirty did I couldn’t stayed on it. I already requested for you guys to credit me back so I’m waiting on my refund. Please don’t recommend this place to anyone.
Séjour de 3 nuits en mai 2024
Réponse de Manager le 27 mai 2024
Hello carlos, We are sorry to hear about your experience, but we kindly ask that you reach out to our management directly for further assistance. Thank you for sharing your feedback with us.

10/10 Excellent

Marlene

Les points forts : Propreté
Every thing ok
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Marlene,We are pleased to hear that your stay met your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 Horrible

Diego

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was dirty. Rooms were dirt, bathrooms were dirty, and had a very unpleasant smell
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Diego,We apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address this matter with the housekeeping team to ensure a higher standard of cleanliness in the future. Thank you for bringing this to our attention.

6/10 Satisfaisant

Marisol, Myrtle beach

Les points forts : Personnel et service
Overall good stay
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Marisol,We are glad to hear that you enjoyed your stay with us. Your feedback is valuable and helps us to improve our services for future guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

6/10 Satisfaisant

Corey

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et personnel et service
Lady's at front desk very unprofessional and parking is bad $12 dollars a day ? Wouldn't do that again.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Corey, We apologize for any inconvenience experienced during your stay. Your feedback is valuable, and we will address your concerns with our team for further improvement. We recommend contacting our management team to discuss your experience further. Thank you for taking the time to share your thoughts with us.

2/10 Horrible

HALIT

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Otoparkın ücretli olması hiç doğru değil
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello HALIT, Otopark hizmetlerimiz için ücretlendirme politikalarımızı gözden geçirmekte fayda var. Geri bildiriminiz için teşekkür ederiz.

10/10 Excellent

jayliz

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
You get what you pay for simple as that.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 24 mai 2024
Hello jayliz,We appreciate your feedback and value your perspective as our guest. Our team strives to provide a quality experience for all our guests. Should you have any further concerns, please reach out to our management team directly for assistance.

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet, loved seeing the planes arriving and movement on the streets. Felt safe too. Happy to have found a Bible in the drawer 💯
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello Louise, We're thrilled to hear you enjoyed our quiet atmosphere and felt safe during your stay. It's fantastic that you appreciated the view of the planes and street activity. Finding comfort in the little details, like the Bible in your room, is always a delight for many of our guests. Thank you for sharing your experience with us.

2/10 Horrible

Melissa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
Everything about property was disgusting. It had thickness around this whole property including the rooms. It was so bad they should not be renting these rooms out!
Séjour de 8 nuits en mai 2024
Réponse de Manager le 23 mai 2024
Hello Melissa, We are sorry to learn that your experience did not meet your expectations. We appreciate your feedback and have informed the relevant teams to address your concerns promptly. Should you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Satisfaisant

Antonio

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I have not received the $100 deposit and we did not use or damage the property. I usually rent that hotel but this is the second time that they have not returned the deposit to me
Réponse de Manager le 23 mai 2024
Hello Antonio, We appreciate your feedback regarding the deposit. For any concerns about your deposit, we kindly recommend reaching out to our management team for further assistance.

2/10 Horrible

Karen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It smells bad the air was bad didn’t cool the room
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Karen, We regret to hear about your experience and apologize for any inconveniences caused during your stay. Guest feedback is invaluable for us to improve our services, and we have shared your comments with the relevant team. Your comfort is important to us, and we appreciate you bringing this to our attention for future enhancements.

10/10 Excellent

Gweneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like everything
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Gweneth,We are glad to hear that you had an overall enjoyable stay with us. Thank you for taking the time to share your positive feedback. Should you have any further comments or suggestions, feel free to reach out to our management team directly. We appreciate your support.

2/10 Horrible

Reinner

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Reinner, We appreciate your feedback and regret to learn that your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns in further detail. Your comments are valuable to us as we strive to enhance our services for all guests. Thank you for sharing your thoughts with us.

6/10 Satisfaisant

Lerssiee

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
One of the guest attendant was very rude on the phone. A tonality quite rude. Later she attends me and as I approach the front desk to check in, and after I showed my confirmation number, without consideration told me I needed to wait while she attended a guest couple behind me. Long story short, Overall, the attendant was rude and lacks customer service, I had a reservation making my check-in quick and easy. The other attended took a guest and then checked me in, and she was still attending the guest she took before me. She needs to be trained, or perhaps given a janitorial position. CUSTOMER SERVICE AND SATISFACTION IS HOSPITALITY BUSINESS. Her actions do NOT belong belong in the front desk.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Lerssiee, We value your feedback and apologize for any inconvenience you experienced during check-in. Rest assured, we take all guest concerns seriously and will address this matter appropriately. Our staff undergo regular training to ensure the highest level of customer service for all our guests. Your comments have been duly noted for further evaluation and improvement.

6/10 Satisfaisant

Cyntia, Kansas City

Voyage en famille
Les points faibles : Équipements
Not bad for the price due to an inconvenience airline cancellation. Place can use a touch up. Bathroom door wouldn’t close easily and the bottom was a bit broken. There was also trash in the room when we got there. There was also a weird smell in the hallway like it was trying to mask something else.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Hello Cyntia, We appreciate your feedback and apologize for the inconveniences you experienced. We will address the maintenance issues you mentioned to ensure a more comfortable stay for future guests. Thank you for bringing these to our attention.

4/10 Médiocre

BORIS, Lecheria

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Air conditioning in the room very very poor, cost of the room very expensive considering that you have to pay for parking
Séjour de 5 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Hello BORIS, We apologize for any inconvenience you experienced with the air conditioning during your stay. Our parking fees are in line with similar establishments in the area. We value your feedback and will use it to improve our services for future guests. Thank you for sharing your thoughts with us.

4/10 Médiocre

Tabitha, Cincinnati

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room smelled damp. Bed was hard. Small tv for room size with 2 beds. Saw a roach in hallway. I did appreciate airport shuttle but if you have a 6am flight, service not available due to it starting at 5am.
Séjour de 4 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Hello Tabitha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

Sierra

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Sierra, We hope you had a pleasant stay with us. Should you have any concerns or feedback you'd like to share, please reach out to us directly. We appreciate your time and look forward to welcoming you back in the future.

10/10 Excellent

Sierra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Staff was amazing and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Hello Sierra,We are delighted to hear that our staff provided excellent service during your stay. Thank you for sharing your positive experience with us. If you need any assistance or have further feedback, please feel free to reach out to our management team.

8/10 Bien

Caridad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La bañera podía estar mejor.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 20 mai 2024
Hello Caridad,Lamentamos escuchar que el estado de la bañera no fue de su agrado. Sus comentarios son valiosos para nosotros para mejorar nuestros servicios y las instalaciones. Le recomendamos que se ponga en contacto con la dirección del hotel para poder abordar sus inquietudes de manera adecuada. ¡Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro!

8/10 Bien

Vernal

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
What I didn't like was the distance to walk after parking, and the darkness of the parking lot
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Vernal, We apologize for any inconvenience you experienced with the walking distance from the parking lot and the lighting. Your feedback is important to us as we continuously work to improve our guests' experiences. We appreciate you bringing this to our attention.

6/10 Satisfaisant

Pablo, Charleston

It's close to the airport
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Hello Pablo,We're glad you found our hotel's proximity to the airport convenient for your travels. Your feedback is valuable to us as we strive to provide a seamless experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Maira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Manager le 19 mai 2024
Hello Maira,We are thrilled to hear that you had a wonderful experience at our hotel! Please do not hesitate to reach out if you need any assistance in the future.

4/10 Médiocre

Noel

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I ask for a little toothpaste because we arrive late at the hotel, they don't have it. I ask for the invoice for my expenses report and i'm not receiving yet that. Maybe you can help me with this issue. With your services i'm satisfied
Séjour de 1 nuit en mai 2024
Réponse de Manager le 18 mai 2024
Hello Noel,We apologize for any inconvenience caused by the lack of toothpaste and the delay in receiving your invoice. Your feedback is valuable to us, and we will address these concerns with the appropriate teams for improvement. We appreciate your satisfaction with our services and hope to welcome you back in the future.

2/10 Horrible

Yesii??

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roaches
Séjour de 1 nuit en mai 2024
Réponse de Manager le 18 mai 2024
Hello Yesii??,We strive to address all guest feedback seriously. Please do not hesitate to contact management directly for further assistance.

2/10 Horrible

Angel

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
10/10 don’t recommend and it smells
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Angel, We're sorry to hear about your experience. Guest feedback is valuable for our continuous improvement. Please reach out to our management team with any further details so they can address this matter accordingly.

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Hello Vincent,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team hopes to welcome you back soon for another fantastic stay.

4/10 Médiocre

MERCY

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I booked for 1 night (because i arrived a day early ) with transportation to/from airport. When i arrived to MIA at 9:45pm, i called the hotel for transportation and was told "the bus is on its way" I waited for 45 mins. I tool a Uber. Once at the hotel, i checked in and the 2 buses they have for transportation were parked upfront the hotel. While checking in, the representative took an incoming call and told the customer "the bus is on its way". He lied. I had to speak to the Manager to get reimbursed.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello MERCY, We are sorry to hear about the inconvenience you experienced with our transportation services. We will address the communication discrepancy with the team. Your feedback is valuable for our improvement. Please feel free to reach out to our management team for any further assistance regarding your concerns.

2/10 Horrible

Hacker

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Algunas personas no limpiaron. La habitación y algunas personas no fueron muy educadas al solicitar información en mi check in
Séjour de 4 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello Hacker, Lamentamos escuchar sobre su experiencia. Tomaremos en cuenta sus comentarios para mejorar nuestros procesos y la formación del personal. Apreciamos que haya compartido sus preocupaciones con nosotros.

6/10 Satisfaisant

Terrence

Voyage d’affaires
Les points forts : Propreté
👍
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Terrence, Thank you for taking the time to share your feedback with us. We value all guest comments as they help us to continually improve our services for future guests. Should you have any further concerns, we encourage you to reach out to our management team directly. Your satisfaction is our top priority.

10/10 Excellent

Acela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buena atención
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Acela,Agradecemos sus amables palabras y nos complace saber que disfrutó de nuestro servicio. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.