Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille, Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Dear Camille, Thank you for taking the time to share your recent experience with us !We can't wait to welcome you back soon!
2/10 Horrible
Gerardo
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gerardo
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for staying with at Boulan Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- Boulan Hotel in the near future.
2/10 Horrible
Leonard
Voyage en couple
24 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Leonard
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 29 nov. 2023
Thank you for staying with us at Boulan South Beach. We thank you for your feedback and your kind comments. I apologize for the inconvenience you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
4/10 Médiocre
Isabelle
Voyage en couple
16 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 6 nuits en avril 2023
Réponse de Guest Services le 1 mai 2023
Dear Isabelle,Thank you for staying with at Boulan Hotel and taking the time to share your comments regarding your stay. We do have a store near the hotel that sells food and items for the room. Alcoholic beverages from outside are not permitted in the pool area. However, guests can carry their own water bottles and non-acloholic beverages as we do not have restrictions on that. We hope to have the pleasure of welcoming you back soon.Regards,
2/10 Horrible
Jonathan
11 avr. 2023
Les points faibles : Propreté et confort de la chambre
Jonathan
Séjour de 1 nuit en avril 2023
Réponse de Guest Services le 11 avr. 2023
Dear Jonathan,I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Regards,
10/10 Excellent
Alexandre, Laval
19 nov. 2022
Alexandre
Séjour de 2 nuits en novembre 2022
8/10 Bien
Wendy
Voyage en famille
16 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne location
Wendy
Séjour de 7 nuits en septembre 2022
Réponse de Guest Services le 17 sept. 2022
Dear Wendy,Thank you for staying with us at Boulan South Beach and for sharing your kind comments.2 Beach chairs are included per reservation. Additional charges would apply for umbrellas and extra chairs. We can't wait to welcome you back soon!Regards,Guest Services
4/10 Médiocre
LEILA
Voyage en famille
30 août 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Doléances
LEILA
Séjour de 1 nuit en août 2022
Réponse de Guest Services le 30 août 2022
Dear Leila,Thank you for staying with us at Boulan South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies for all the inconveniences, the deposit we request at arrival is for incidentals and is a hold to the credit card that we release at check out and normally take 5 to 7 days depending on the bank. Rest assured that we have taken the appropriate measures to address the problem with our guest services in order to prevent any future occurrences.We would like to know a little more about your concerns during your stay, for this you could contact our guest services team in order to offer a better solution to a sensitive issue such as your stay.We hope to have the opportunity of welcoming you back to re-experience Boulan South Beach in the near future.Regards,Boulan South Beach
8/10 Bien
Benoit
Voyage en couple
17 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benoit
Séjour de 7 nuits en août 2022
Réponse de Guest Service Team le 18 août 2022
Dear Benoit,
Thank you for staying with us at Boulan South Beach. We thank you for your feedback and your kind comments. We apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.
We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Bonnie
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonnie
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 27 mai 2024
Dear Bonnie, Thank you for your 5-star review! We can't wait to welcome you back soon!
10/10 Excellent
Carlos, West New York
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 27 mai 2024
Dear Carlos, Thank you for your 5-star review! We can't wait to welcome you back soon!
2/10 Horrible
mohammed
24 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mohammed
Séjour de 4 nuits en mai 2024
Réponse de Guest Services le 26 mai 2024
Dear, Mohammed, please accept our sincerest apologies for any inconvenience these may have caused you. However, we are requesting you please contact us directly. So that, we will get more information about your concern.
8/10 Bien
Khadijah
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khadijah
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
Dear Khadijah, thank you for taking the time to share your recent experience with us.We can't wait to welcome you back soon!
10/10 Excellent
Vanessa
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 4 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
Dear Vanessa, thank you for your 5-star review! We can't wait to welcome you back soon!
10/10 Excellent
Kim
Voyage en groupe
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kim
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 20 mai 2024
Dear Kim, Thank you for your 5-star review!We can't wait to welcome you back soon!
6/10 Satisfaisant
Cynthia H
Voyage en couple
17 mai 2024
Cynthia H
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 20 mai 2024
Dear Cynthia, Thank you for your recent stay with us and for reviewing our property. However, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
10/10 Excellent
Gail, BROOKLYN
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gail
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 20 mai 2024
Dear Gail, Thank you for your 5-star review!We can't wait to welcome you back soon!
8/10 Bien
Rebecca
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 20 mai 2024
Dear Rebecca, Thank you for taking the time to share your recent experience with us.We can't wait to welcome you back soon!
10/10 Excellent
Jayde
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayde
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 10 mai 2024
Dear Jayde, thank you for your fantastic review!We can't wait to welcome you back soon!
2/10 Horrible
Elina
Voyage en famille avec de jeunes enfants, Voyage en famille
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elina
Séjour de 10 nuits en avril 2024
Réponse de Guest Services le 8 mai 2024
Dear Elina, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
10/10 Excellent
Kelly
5 mai 2024
Kelly
Séjour de 4 nuits en janvier 2024
Réponse de Guest Services le 26 mai 2024
Dear Kelly, thank you for taking the time to share your recent experience with us!We can't wait to welcome you back soon!
8/10 Bien
Sharon
5 mai 2024
Sharon
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 26 mai 2024
Dear Sharon, thank you for taking the time to share your recent experience with us
10/10 Excellent
Jesse Aaron
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements
Jesse Aaron
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Dear Jesse Aaron, Thank you for taking the time to share your recent experience with us!We can't wait to welcome you back soon!
10/10 Excellent
Joya
Voyage en groupe
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joya
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Dear Joya, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!
6/10 Satisfaisant
johan
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
johan
Séjour de 6 nuits en avril 2024
Réponse de Guest Services le 30 avr. 2024
Dear Johan, thank you for taking the time to share your recent experience with us.
6/10 Satisfaisant
Khaled, Marina DL Rey
27 avr. 2024
Khaled
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 20 mai 2024
Dear Khaled, Thank you for your recent stay with us and for reviewing our property.
2/10 Horrible
michelle
Voyage en groupe
27 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michelle
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 30 avr. 2024
Dear Michelle, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
6/10 Satisfaisant
Starr S
25 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Starr S
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 27 avr. 2024
Dear Starr, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
10/10 Excellent
Vanesa
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanesa
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 25 avr. 2024
Dear Vanesa, thank you for taking the time to share your recent experience with us.
10/10 Excellent
Arutyun
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arutyun
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 27 avr. 2024
Dear Arutyun, Thank you for your 5-star review!We can't wait to welcome you back soon!
6/10 Satisfaisant
Darren
24 avr. 2024
Les points forts : Personnel et service
Darren
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 27 avr. 2024
Dear Darren,allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
8/10 Bien
Victoria
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 25 avr. 2024
Dear Victoria, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us. However, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
10/10 Excellent
Lorraine
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorraine
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Lorraine, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!
8/10 Bien
Emma
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emma
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Emma, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!
4/10 Médiocre
Fadesola
19 avr. 2024
Les points faibles : Propreté et personnel et service
Fadesola
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Fadesola, I noticed that you rated our “service” experience low. I would greatly appreciate it if you would contact us directly as we would like to know more about your concerns.
8/10 Bien
Gabriel
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Gabriel, thankyou for staying with us at Boulan South Beach and for sharing your kind comments. However, please allow us to apologize if there were any shortfalls that might have caused you inconvenience.
4/10 Médiocre
Mathew
Voyage en couple
17 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Mathew
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Mathew, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
4/10 Médiocre
Nicholas, Mississauga
Voyage en famille, Voyage en couple
16 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Nicholas
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Nicholas, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
2/10 Horrible
Barbara
Voyage en famille, Voyage en groupe
15 avr. 2024
Barbara
Séjour de 5 nuits en mars 2024
Réponse de Guest Services le 23 avr. 2024
Dear Barbara, It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Boulan Hotel.
6/10 Satisfaisant
Victoria
11 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Victoria
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
6/10 Satisfaisant
Tzu Hsin
Voyage en couple
10 avr. 2024
Les points forts : Propreté et personnel et service
Tzu Hsin
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Tzu, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
10/10 Excellent
RASHEIDA
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RASHEIDA
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Rasheida, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!
6/10 Satisfaisant
Victoria
Voyage en groupe
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.
10/10 Excellent
Ina
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ina
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 25 avr. 2024
Dear Ina, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!
8/10 Bien
Huda
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Huda
Réponse de Guest Services le 6 avr. 2024
Dear Huda, thank you for sharing your experience, and we look forward to welcoming you back soon.
6/10 Satisfaisant
Anthony, Honolulu
Voyage en couple
29 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 6 nuits en mars 2024
Réponse de Guest Service Team le 1 avr. 2024
Dear Anthony,Thank you for staying with at The Plymouth South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience Plymouth South Beach Hotel in the near future.RegardsGuest Service Team
10/10 Excellent
Sulabh
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sulabh
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Sulabh,Thank you for staying with us at The Boulan South Beach and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!
6/10 Satisfaisant
Mark
27 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Mark
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Mark,Thank you for staying with us at The Boulan South Beach. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
8/10 Bien
Tammy
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Tammy,Thank you for staying with us at The Boulan South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!
6/10 Satisfaisant
Krystel
21 mars 2024
Krystel
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 15 avr. 2024
Dear Krystel, thank you for your candid feedback. I hope that you will give us another opportunity to serve you again.