Avis sur Berkeley Park MGallery Hotel Collection
Berkeley Park MGallery Hotel Collection
334 20th Street, Miami Beach, FL
Avis
8,2
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 5 nuits en mai 2024
Réponse de Praveen le 19 mai 2024
Hello Raphael, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, My sincere apologies for the few inconveniences you did experience during your stay, It is feedback helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!right in the heart of South Beach.
10/10 Excellent
Linda
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en mai 2024
Réponse de Praveen le 19 mai 2024
Hello Linda, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location,
2/10 Horrible
Charly
20 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Charly
Séjour de 1 nuit en janvier 2024
Réponse de Res. Team le 24 janv. 2024
Hello Charly, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Hugo
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hugo
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 13 oct. 2023
Dear Hugo,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!
10/10 Excellent
Melanie
Voyage en famille
16 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melanie
Séjour de 3 nuits en septembre 2023
Réponse de Guest Services le 18 sept. 2023
Dear Melanie,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!
6/10 Satisfaisant
AMANDINE
Voyage en famille
22 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour en famille
AMANDINE
Séjour de 4 nuits en août 2023
Réponse de Guest Service Team le 22 août 2023
Dear Amandine,Thank you for staying with us at Berkeley Park MGallery Hotel Collection and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Voyageur vérifié
Voyage en famille
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Guest Service Team le 8 août 2023
Dear Guest, Thank you for staying with us at Berkeley Park MGallery Hotel Collection and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!
8/10 Bien
Carole
Voyage en famille
17 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carole
Séjour de 5 nuits en juin 2023
Réponse de Guest Service Team le 18 juin 2023
Dear Carole,Thank you for staying with us at Berkeley Shore Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Imen
Voyage en famille
4 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Imen
Séjour de 1 nuit en avril 2023
Réponse de Reservations Team le 5 avr. 2023
Thank you for staying with us at the Berkeley Park Hotel and for sharing your kind comments.We can't wait to welcome you back soon!
10/10 Excellent
karine
Voyage d’affaires
6 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
karine
Séjour de 3 nuits en mars 2023
Réponse de Reservations Team le 9 mars 2023
Thank you for staying with us at the Berkeley Park Hotel We can't wait to welcome you back soon!
10/10 Excellent
Noufissa
Voyage en famille
24 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique 😍
Noufissa
Séjour de 5 nuits en février 2023
Réponse de Reservations Team le 26 févr. 2023
Thank you for staying with us at the Berkeley Park Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel and it pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!
10/10 Excellent
Jean Pascal
3 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean Pascal
Réponse de Reservations Team le 7 févr. 2023
Thank you for staying with us at the Berkeley Park Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. We cannot wait to welcome you back again soon!
10/10 Excellent
Ouellette
17 avr. 2022
Les points forts : Propreté et personnel et service
Ouellette
Séjour de 1 nuit en avril 2022
6/10 Satisfaisant
Béatrice
Voyage en famille
16 nov. 2021
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Berk et Park
Béatrice
Séjour de 4 nuits en novembre 2021
Réponse de Paola Cordoba. General Manager le 23 nov. 2021
We appreciate your feedback, Béatrice. We're sorry to hear that our services did not exceed your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.
Best Regards
8/10 Bien
brice
22 juil. 2021
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sympa
brice
Séjour de 1 nuit en juillet 2021
Réponse de The Berkeley Park Hotel le 3 août 2021
Cher invité, merci d'avoir fourni un commentaire aussi détaillé. Nous sommes désolés d'apprendre que votre séjour n'a pas tout à fait répondu à vos attentes, car ce n'est pas l'impression que nous aimerions que nos clients aient. Soyez assuré que nous utiliserons vos commentaires pour nous améliorer et nous espérons que vous nous donnerez une nouvelle chance à l'avenir.
Sincères amitiés!
10/10 Excellent
Tishira, Somerset
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tishira
Séjour de 3 nuits en mai 2024
10/10 Excellent
Tanya
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tanya
Séjour de 2 nuits en mai 2024
8/10 Bien
Laurina
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurina
Séjour de 2 nuits en mai 2024
Réponse de Praveen le 19 mai 2024
Hello Laurina, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach.
10/10 Excellent
Joyce
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 1 nuit en mars 2024
Réponse de Res. Team le 1 mai 2024
Hello Joyce, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am pleased your stay was a convenient one and you enjoyed our hotel.We hope to welcome you back soon !
10/10 Excellent
Rodolfo
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rodolfo
Séjour de 1 nuit en avril 2024
Réponse de Res. Team le 18 avr. 2024
Hello Rodolfo, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind rating.We can't wait to welcome you back soon!
10/10 Excellent
Teresita, New York
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresita
Séjour de 3 nuits en avril 2024
Réponse de Res. Team le 15 avr. 2024
Hello Teresita, It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. Thank you for your outstanding rating.We cannot wait to welcome you back again soon!
2/10 Horrible
guillaume
Voyage en famille
11 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
guillaume
Séjour de 3 nuits en avril 2024
Réponse de Res. Team le 12 avr. 2024
Hello Guillaume, It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.
10/10 Excellent
Lesley
9 avr. 2024
Lesley
Séjour de 3 nuits en mars 2024
Réponse de Res. Team le 1 mai 2024
Hello Lesley, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating.We can't wait to welcome you back soon!
8/10 Bien
Hiro, Paradise Island
Voyage d’affaires
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hiro
Séjour de 2 nuits en mars 2024
Réponse de Res. Team le 12 avr. 2024
Hello Hiro, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your comments. I apologize for the few inconveniences you did experience during your stay. We are working on having the restaurant opening soon. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
2/10 Horrible
Maria
Voyage en couple
8 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 8 nuits en mars 2024
Réponse de Res. Team le 12 avr. 2024
Hello Maria, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. My apologies for the inconvenience you have experienced. Unfortunately parking is very limited in South beach which is why we offer our guest the option of Valet services. We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
karine
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
karine
Séjour de 5 nuits en mars 2024
Réponse de Res. Team le 12 avr. 2024
Hello Karine, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. I will be sure to let Alessandra and Nestor know of your kind comments. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!
8/10 Bien
Rebecca lopez
Voyage en famille
29 mars 2024
Rebecca lopez
Séjour de 3 nuits en mars 2024
Réponse de Res. Team le 3 avr. 2024
Hello Rebecca, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. My sincere apologies for the temporary closing of the restaurant, we are working on having it back opened very soon. I am glad that your overall stay was an excellent one.We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Kevin
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 7 nuits en mars 2024
Réponse de Res. Team le 2 avr. 2024
Hello Kevin, Thank you for staying with us at the Berkeley Park Mgallery Hotel. It please me that your stay was very accommodating. We can't wait to welcome you back soon!
10/10 Excellent
Amyla
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amyla
Séjour de 3 nuits en mars 2024
Réponse de Res. Team le 3 avr. 2024
Hello Amyla, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing outstanding rating. It ensures us your stay was a memorable one. We can't wait to welcome you back soon!
10/10 Excellent
mahmoud
Voyage en famille, Voyage d’affaires
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mahmoud
Séjour de 1 nuit en mars 2024
Réponse de Res. Team le 2 avr. 2024
Hello Mahmoud,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating. It pleases me to know you had the most accommodating stayWe can't wait to welcome you back soon!
10/10 Excellent
andres
Voyage d’affaires
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
andres
Séjour de 3 nuits en mars 2024
Réponse de Res. Team le 15 mars 2024
Hello Andres, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your comments!I am delighted to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. Close access to the beach is one of the many reasons why our guest prefer staying with us. We cannot wait to welcome you back again soon!
8/10 Bien
Charlena
Voyage en groupe
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlena
Séjour de 2 nuits en mars 2024
Réponse de Res. Team le 8 mars 2024
Hello Charlena, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. My sincere apologies for the unexpected closing of the restaurant. We are working very hard to have it back opened as soon as possible. .We hope to have the pleasure of welcoming you back soon and re experience all our restaurant has to offer!
10/10 Excellent
Kenneth
Voyage en famille
7 mars 2024
Les points forts : Propreté
Kenneth
Séjour de 5 nuits en mars 2024
Réponse de Res. Team le 8 mars 2024
Hello Kenneth, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments. We are pleased you enjoyed the overall cleanliness of our hotel as well as our friendly staff. We focus on ensuring our guest have the best experience. We can't wait to welcome you back soon!
6/10 Satisfaisant
Mitra
2 mars 2024
Mitra
Séjour de 4 nuits en février 2024
Réponse de Res. Team le 2 avr. 2024
Hello Mitra, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback. I apologize for any inconveniences you did experience during your stay.We hope to have the pleasure of welcoming you back soon and reexperience all we have to offer..
8/10 Bien
Melissa
Voyage en groupe
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 5 nuits en février 2024
Réponse de Res. Team le 1 mars 2024
Hello Melissa, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. My sincere apologies for the inconvenience you experienced. We are working very hard to ensure the restaurant is back up and running as soon as possible. We hope to have the pleasure of welcoming you back soon!
8/10 Bien
Voyageur vérifié
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Res. Team le 26 févr. 2024
Hello,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating. I am pleased that your stay was a great one. We can't wait to welcome you back soon!
10/10 Excellent
Bradley
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bradley
Séjour de 3 nuits en février 2024
Réponse de Front Desk Team le 23 févr. 2024
Dear Guest,We would like to thank for taking your time to leave us this positive review.
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DeDe
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Res. Team le 22 févr. 2024
Hello DeDe, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It pleases me to know that you enjoyed our hotel and location. I will also be sure to share your kind comments to Caesar, our team takes great pride in making each guest's stay an unforgettable one.We hope to have the pleasure of welcoming you back to re-experience South Beach!
8/10 Bien
Tuvshinsanaa
21 févr. 2024
Tuvshinsanaa
Séjour de 3 nuits en février 2024
Réponse de Res. Team le 21 mars 2024
Hello Tuvshinsanaa,It saddens me that you were not satisfied with our hotel. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en février 2024
Réponse de Res. Team le 22 févr. 2024
Hello Chrstopher, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for rating our hotel a 10/10 It is feedbacks like yours that encourages us to continue to offer the best for our guest.We can't wait to welcome you back soon!
4/10 Médiocre
Clever
Voyage en famille
21 févr. 2024
Les points faibles : Personnel et service et confort de la chambre
Clever
Séjour de 4 nuits en février 2024
Réponse de Res. Team le 22 févr. 2024
Hello Clever, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback. I apologize for any inconvenience you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Teresa
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en février 2024
Réponse de Res. Team le 20 févr. 2024
Hello Teresa, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments. It pleases me to know we are offering our guest the best we have to offer.We can't wait to welcome you back soon!
8/10 Bien
Edgardo
Voyage d’affaires
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edgardo
Séjour de 4 nuits en février 2024
Réponse de Res. Team le 22 févr. 2024
Hello Edgardo,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your wonderful rating. We can't wait to welcome you back soon!
10/10 Excellent
Michael
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Michael
Séjour de 3 nuits en février 2024
Réponse de Front Desk le 7 févr. 2024
Thank you, we appreciate your feedback
4/10 Médiocre
Mark
Voyage d’affaires
6 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Res. Team le 7 févr. 2024
Hello Mark, It saddens me that you were not satisfied with our hotel resort fee. This fee allows us to offer you amenities like our rooftop pool, beach chairs and towels, wifi and daily house keeping services. We do however apologize for the inconvenience of having to visit another property for the gym during your stay. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.
6/10 Satisfaisant
Fredrik
Voyage en groupe
30 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Både bra och dåligt...
Fredrik
Séjour de 5 nuits en janvier 2024
Réponse de Res. Team le 1 févr. 2024
Hello Bade,Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the inconvenience you did experienced with the unforeseen closing of our restaurant during your stay. However it pleases me to hear that our friendly staff was able to make you feel at ease. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Seyfi
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seyfi
Séjour de 5 nuits en janvier 2024
Réponse de Res. Team le 1 févr. 2024
Hello Seyfi,Thank you for staying with us at the Berkeley Park Mgallery Hotel. It pleases us to receive your outstanding 10 out of 10 review at our property. This encourages us to continue to offer our guest with the best experience.We can't wait to welcome you back soon!
8/10 Bien
gilda
26 janv. 2024
gilda
Séjour de 3 nuits en janvier 2024
Réponse de Res. Team le 27 janv. 2024
Thank you for staying with us at Berkeley Park Mgaller Hotel.We hope to have the pleasure of welcoming you back soon!
4/10 Médiocre
Xavier
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Convenient but with Poor Service
Xavier
Séjour de 4 nuits en janvier 2024
Réponse de Res. Team le 27 janv. 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Lussiana
Voyage en groupe
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lussiana
Séjour de 1 nuit en janvier 2024
Réponse de Res. Team le 27 janv. 2024
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!