6/10
The attention of the people in the lobby leaves a lot to be said, since when I arrived to check in, the guy who helped me did it in a bad way. I understand that I arrived 6 hours before check in and I understand that there is an extra charge for entering before check in time, but what I did not like is that I told him that I had a reservation but that I had arrived a few hours earlier than I expected, to which he told me that the room was not available, but that he would give me one if I paid $ 745 Mexican pesos because the check in time was at 3 and I was arriving early, but he said it to me in a bad way, besides he only wanted to give me 1 key for the room, when they have always given me 2, since I travel 1 to 2 times a year and I always stay at that hotel but on this occasion I did not like the attention of the staff, everyone is rude and answers in a bad way, Another thing, the toilet wasn't working properly since it has 2 buttons to flush little water and another to flush a lot of water, one button worked and the other didn't. I wanted to call reception to report this problem and I had to go down from the 3rd floor to the lobby because it turns out that the phone that was in my room didn't work either.
Maria
Séjour de 2 nuits en juillet 2025