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Avis sur Rosewood Sand Hill

5 out of 5
Rosewood Sand Hill
2825 Sand Hill Road, Menlo Park, CA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 149 avis sur 198." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 198." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 198." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 198." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 198." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Philippe, Gatineau

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great experience we just had at this hotel. Easily the best staff and service we ever had. As for the resort, the room was spacious and included every single detail you could ask for. The pool/hot tub area is spectacular. Our son didn’t want to leave. And the food is top notch. Frankly, if you ever plan to visit the bay area, don’t waste any time and just stay there. A true 5-stars experience.
Séjour de 2 nuits en juillet 2023
Réponse de Scott Wallen le 8 juil. 2023
Dear Mr. Philippe, Thank you for providing the wonderful feedback for your stay at Rosewood Sand Hill. We are so glad you found the room to be spacious and enjoyed the food, pool area, and had pleasant interactions with our team. We look forward to welcoming you again soon!Kind regards, Scott Wallen Hotel Manager

10/10 Excellent

Voula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. Service is excellent
Séjour de 2 nuits en avril 2024

10/10 Excellent

Catherine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of my favorite places to stay when I am in the area working.
Séjour de 1 nuit en février 2024

10/10 Excellent

Say

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Dan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Words can't quite sum up how good this hotel is. From the moment you checkin to the moment you checkout the staff could not do more. The location is exquisite. The hotel is modern. The facilities are excellent. A free car that you can borrow for up to three hours isn't something I'd ever had before. A particular thanks to Christian for making the stay so memorable. If there were a sixth star, this hotel would deserve it.

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such an awesome place! Was happy to stay here, would DEFINITELY stay here again in the future!
Séjour de 1 nuit en septembre 2023

8/10 Bien

Nazem

Séjour de 2 nuits en août 2023

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the property and the staff was excellent. No issues at all!
Séjour de 2 nuits en juillet 2023
Réponse de Scott Wallen le 8 juil. 2023
Dear Mr. Philippe, Thank you for providing the wonderful feedback for your stay at Rosewood Sand Hill. We are so glad you enjoyed the property and had pleasant interactions with our team. We look forward to welcoming you again soon!Kind regards, Scott Wallen Hotel Manager

10/10 Excellent

Angus

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

10/10 Excellent

Angelina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Scott Wallen le 8 juil. 2023
Dear Mr. Philippe, Thank you for providing the wonderful feedback for your stay at Rosewood Sand Hill. We look forward to welcoming you again soon!Kind regards, Scott Wallen Hotel Manager

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A pleasure to stay here. Simple and nice.
Séjour de 4 nuits en juin 2023
Réponse de Scott Wallen le 8 juil. 2023
Thank you for providing the wonderful review for you stay at Rosewood Sand Hill. We are so glad you enjoyed your time with us and look forward to welcoming you again soon!Kind regards, Scott Wallen Hotel Manager

10/10 Excellent

Buzz

Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 30 avr. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Scott Wallen Hotel Manager

10/10 Excellent

Jacob

Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 7 févr. 2023
Dear Mr. Jacob,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Scott WallenHotel Manager

8/10 Bien

Paula

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement

10/10 Excellent

Dandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

John R

Séjour de 2 nuits en décembre 2022

10/10 Excellent

Yoon Sung

Séjour de 1 nuit en octobre 2022

8/10 Bien

Kevin

Séjour de 3 nuits en septembre 2022

10/10 Excellent

amin, palos verdes estates

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
True five stars
Séjour de 2 nuits en septembre 2022
Réponse de The Team at Rosewood Sand Hill le 24 sept. 2022
Dear Mr. Farah,Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon.Kind regards,

10/10 Excellent

Yee Wah A, White plains

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff, great service, great food, comfortable room, quiet.
Séjour de 4 nuits en juin 2022
Réponse de The Team at Rosewood Sand Hill le 23 juin 2022
Thank you very much for taking the time to review our property. It was our pleasure having you with us at Rosewood Sand Hill. I am delighted to learn that you enjoyed your stay with us! We hope to welcome you back to Rosewood Sand Hill in the near future!

8/10 Bien

Si

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good.
Séjour de 2 nuits en juin 2022
Réponse de Robert le 19 juin 2022
Dear Si, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

LadyBalloon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wonderful stay
Séjour de 1 nuit en juin 2022
Réponse de Robert le 18 juin 2022
Dear LadyBalloon, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022

2/10 Horrible

Jing

Séjour de 2 nuits en mai 2022
Réponse de The Team at Rosewood Sand Hill le 5 juin 2022
Dear Jing, Thank you very much for taking the time to complete our Guest Satisfaction Survey. Our goal is to provide you with outstanding service and to ensure that each and every one of your stays is a pleasant and memorable one. We will utilize all of your responses and feedback to enhance our service further, and will continue working to maintain the tradition of excellence for which Rosewood Hotels & Resorts is known. We hope to welcome you back to Rosewood Sand Hill in the near future. Kind regards,

10/10 Excellent

Sandra, Montecito

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service is great and a beautiful hotel. Can’t wait to come back
Séjour de 1 nuit en mai 2022
Réponse de Robert le 18 juin 2022
Dear Ms. Sandra, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Kahina

Séjour de 1 nuit en mai 2022

10/10 Excellent

Jeff, Austin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort grounds and pool
Séjour de 2 nuits en avril 2022
Réponse de Robert le 7 mai 2022
Dear Mr. Jeff, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Robert le 10 avr. 2022
Dear Mr. Thomas, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

2/10 Horrible

JEEYOUN

Séjour de 1 nuit en mars 2022

10/10 Excellent

Jon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice business stay
The hotel and staff were excellent. The only disappointment was the food. It was mediocre.
Séjour de 5 nuits en février 2022
Réponse de Bella Han le 7 mars 2022
Dear Mr. Jon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback regarding our food items, our culinary department will follow up accordingly. Hope to see you again very soon. Sincerely, The Rosewood Sand Hill Team

2/10 Horrible

Michael

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2022
Réponse de The Team at Rosewood Sand Hill le 5 févr. 2022
Dear Mr. Michael, Thank you very much for taking the time to complete our Guest Satisfaction Survey. It was our pleasure having you with us at Rosewood Sand Hill. Our goal is to provide you with outstanding service and to ensure that each and every one of your stays is a pleasant and memorable one. We will utilize all of your responses and feedback to enhance our service further, and will continue working to maintain the tradition of excellence for which Rosewood Hotels & Resorts is known. We hope to welcome you back to Rosewood Sand Hill in the near future. Kind regards, The Team at Rosewood Sand Hill

8/10 Bien

Jade

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de The Team at Rosewood Sand Hill le 14 janv. 2022
Dear Ms. Jade, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Magdalene, Reno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms and grounds are beautiful and the staff is excellent!
Séjour de 1 nuit en décembre 2021
Réponse de Robert le 22 déc. 2021
Dear Ms. Magdalene, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

victoria

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Maud

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone at the Rosewood was eager to help and make your stay as confortable and good as possible. Great team!
Séjour de 2 nuits en septembre 2021

10/10 Excellent

francesca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful and elegant, but the customer service we received made it a wonderful stay. I let the front office manager Bella know that it was my partner’s birthday and she was very thoughtful and made sure everything was flawless from the moment we checked in to check out. We got a massage at the SPA and highly recommend it. Spent some time at the pool and Patrick was so attentive and kind - it was one of these stays that reminded us what being focused on the guests experience really means and how a 5 stars hotel should feel like
Séjour de 1 nuit en septembre 2021

2/10 Horrible

Helena

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I have stayed at several Rosewood properties internationally, over the last 20 years. This one was a big disappointment- first they tried to put me in a room with a viewbof the highway, I booked a mountain view room costing over $900 a night. I refused and was given the option to wait a few hours for another. That room faced away from the highway but was just ad loud, and there were ants all over the bathroom. Disgusted will never return.
Séjour de 2 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an amazing hotel and experience. For a vacation, or visit with family, the staff and facilities were all top notch. The pool was especially useful, with food and drink served right to your lounge chair. The pool was also clean, kid friendly, family friendly, and everyone looked like they were enjoying themselves. For our tastes, it was a bit pricey, maybe a little overpriced. But in the end, the experience was worth it.
Séjour de 4 nuits en juillet 2021
Réponse de The Rosewood Sand Hill Team le 26 juil. 2021
Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de The Rosewood Sand Hill Team le 30 juin 2021
Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Joann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Northern California luxury resort
Rosewood is as lovely and welcoming as I had been encouraged to expect. The staff was uniformly pleasant and helpful; I got especially good advice re wine and menu selections from our waiter. We would be delighted to stay here again.
Séjour de 2 nuits en juin 2021
Réponse de The Rosewood Sand Hill Team le 30 juin 2021
Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool
Séjour de 1 nuit en mai 2021
Réponse de The Rosewood Sand Hill Team le 30 juin 2021
Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is beautiful. The staff exceptional. This is the location to visit when you are in town unquestionably.
Séjour de 1 nuit en avril 2021
Réponse de Bella Han. Front Office Manager le 31 mai 2021
Thank you for the great review of our hotel and associates! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Rosewood Sand Hill Team

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2021
Réponse de Rosewood Sand Hill le 16 avr. 2021
Thank you for taking the time to review our property and thank you for staying with us!

10/10 Excellent

Sehee, 마운틴뷰

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
조용하고 깨끗해요. 좋아요
Séjour de 11 nuits en décembre 2020
Réponse de Bella Han Front Office Manager le 30 déc. 2020
Dear Ms. Sehee, Thank you for your review! We are glad that you enjoyed your stay and looking forward to welcoming you back to Rosewood Sand Hill very soon. Happy Holidays! Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2020
Réponse de The Team at Rosewood Sand Hill le 4 nov. 2020
Dear John , Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very attentive. Pool was spacious. Food options limited (might be due to Covid?)
Séjour de 1 nuit en octobre 2020
Réponse de The Team at Rosewood Sand Hill le 6 oct. 2020
Dear guest, Thank you for your review, we hope to see you back soon. Best Regards, Rosewood Sand Hill

10/10 Excellent

Ryan, Modesto, CA

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Rosewood Sand Hill is a perfect retreat and also excellent for the business traveler. The property provides privacy and is located perfectly for day trips to the coast, excellent shopping, and business meetings in the Silicon Valley. The room was simple and luxurious with all the best amenities. The service paralleled that of any 5 star resort. I felt safe and extremely well-cared for, especially given the COVID-19 realities. Their contactless check-in and check-out, safely delivered and delicious room service meal options, and the overall cleanliness of the room and common areas were all perfect. I look forward to my next stay at this property.
Séjour de 1 nuit en septembre 2020
Réponse de Scott Wallen le 14 sept. 2020
Dear Ms. Gallo, Thank you very much for taking the time to review our property. It was our pleasure having you with us at Rosewood Sand Hill. I am delighted to learn that you enjoyed your stay with us! We hope to welcome you back to Rosewood Sand Hill in the near future. Sincerely, Scott Wallen | Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and great service.
Séjour de 1 nuit en septembre 2020
Réponse de The Team at Rosewood Sand Hill le 8 sept. 2020
Dear guest, Thank you for your review and we are glad you enjoyed your time with us. Best, Rosewood Sand Hill

10/10 Excellent

Mark

Séjour de 1 nuit en mars 2020
Réponse de The Team at Rosewood Sand Hill le 25 juil. 2020
Hello Mark, Thank you for your review! We are looking forward to welcoming you back to Rosewood Sand Hill very soon. Kind regards, The Team at Rosewood Sand Hill