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Avis sur Homewood Suites Southwind - Hacks Cross

3 out of 5
Homewood Suites Southwind - Hacks Cross
3583 Hacks Cross Rd, Memphis, TN

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 162 avis sur 404." "
Note des voyageurs de 8 (Bien), d’après 100 avis sur 404." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 404." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 404." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 404." "

7,6/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Bryan

Voyage d’affaires, Voyage en couple
Rooms are a bit dated
Séjour de 1 nuit en mai 2024

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent stay
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Amy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Shareeka at the front desk was very nice and informative when we checked in. Breakfast was nice and staff Ms. Betty and Ms. Denise were very nice and pleasant. They made our stay worth putting up with the incidentals we had to deal with. So the property overall needs a remodel. The first room they put us in was a handicap room and it was not requested. The shower had water on the entire bathroom floor. So Shareeka moved us to another room and it was better. The room furniture is outdated. Chairs to the kitchen dining table were peeling and should not have been in the room for guests. The chair legs were broken, dirty and the room smelled old and mildew. The phone never worked. We had two tvs and only one remote. The walls needed a good cleaning because they had stains and cob webs. Carpet needs to be replaced. There was no soap for the dishwasher or even to wash dishes. The door to get outside was always flying open so it was a little scary because anyone can just walk in. Overall stay was ok but not worth the money until they get a remodel and better furniture. We wondered why our room never got cleaned and we were there for 4 whole days. They told us they clean the rooms every other day, however that never happened for us. We had to get towels everyday to take showers. Also the garbage and towels was on overload in our room.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Frances

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing and the rooms were clean
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Samantha

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was absolutely phenomenal but we would never stay here again. The room was awful: dishwasher leaking at check-in, sheets were missing, toiletries were missing, the HVAC unit was broken and our room key would only work on one exterior door - which was very inconvenient and made for very a long walk in the rain to get breakfast. There was also an overwhelming amount of marijuana and cigarette smoke/smell - this wouldn’t have been issue except we specifically booked an area that was no smoking.
Séjour de 2 nuits en janvier 2024
Réponse de Cisco Beard le 20 mars 2024
Thank you for your respond and we are so sorry to hear you experienced this. Please call the hotel directly.

4/10 Médiocre

GLENN

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Room 209 carpet ripped at connections to tile, couch noise, not stopped in bathroom sinks, ground floor floor broken and covered with carpet, noise compressor on refrigerator and heater and no hand on the refrigerator. Need more?
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peace
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Paul, San Diego

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The neighborhood is "rough" & seedy ... to say the least. Be careful, especially if venturing to the local shopping center for food, etc.. Little management or supervision. Food services marginal. Positive ... hotel van made itself available to provide transportation to businesses or restaurants in the immediate Germantown area.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, équipements
I thought the kitchen was a great asset, with kroger next door, the place was clean with the exception of a bug that I saw crawling under the bathroom sink, the staff was great.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was the friendliest we’ve EVER had. Especially Mrs Betty at breakfast.
Séjour de 2 nuits en août 2023

4/10 Médiocre

Ben

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
We showed up at 5:00 p.m. and had to wait an hour (maybe more) for them to clean the room before we could get to our room. Once we got in the room, the air conditioner couldn't get the air down below 76 degrees and the toilet had piss in it.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Anthony

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en juillet 2023

6/10 Satisfaisant

Lakeisha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The overall property is okay. I gave a 3 star rating because I booked and picked my room in advance. I picked the king suite and it’s only 2 on the property. I checked the floor plan and all to ENSURE I wasn’t near an elevator or ice maker. I get there to get my keys because the digital one was faulty and the lady tells me they changed my room to the one room I didn’t want. I didn’t have nowhere else to go at the last minute so I went with it. I get in the room and it smells wet and like mildew. And speaking of mildew it was all in the shower I had to ask my friend can I shower at her house so basically I paid for the room just to have somewhere to sleep which I couldn’t get much rest due to the FREAKING ELEVATOR. It was so loud and obnoxious. Definitely won’t stay here again.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Arianna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean, and quiet stay. Love everything about my stay.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Sidney

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were so nice and the kitchenette was awesome. I highly recommend this little home away from home.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Propreté et confort de la chambre
Sports trip
We chose this hotel because it advertised a kitchen, but there wasn’t an oven and the kitchen was difficult to walk in. The dishwasher won’t open fully because the door hits the refrigerator. Had to ask multiple times for fresh towels and then still had to go to find someone because housekeeping wouldn’t bring them. They also only provided 1 trash bag for a 5 day stay. The bed was comfortable and clean and the location was convenient. The front desk staff was very friendly. We would probably stay here again but we would definitely have to make adjustments to our plans.
Séjour de 5 nuits en juin 2023

6/10 Satisfaisant

Judy

Voyage en famille
Séjour de 1 nuit en juin 2023

8/10 Bien

Wesley Kenneth

Voyage en groupe
Les points forts : Propreté et personnel et service
Good property to stay at for the price. Nothing spectacular, but it’s a clean place to stay with friendly staff.

6/10 Satisfaisant

Amanda

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
There was used soap in the shower, trash in kitchen trash can, dead bugs on the wall, and food on bedroom curtain. People are nice. Having loud outside doors with no softening cusions sucks, keeps you up through the night. Beds are comfortable, pillows too, and AC worked wonders!! Breakfast is a 2/5... bagels were dry. Overall hotel is decent. Just minor issues. And cleanliess can be worked on.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Kurtis

Séjour de 1 nuit en juin 2023

10/10 Excellent

DEBBIE, Altoona

Les points forts : Personnel et service
Séjour de 1 nuit en juin 2023

8/10 Bien

Kimberly

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en mai 2023

6/10 Satisfaisant

Leander, Hampton

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Brittney

Voyage en famille
Séjour de 2 nuits en mai 2023

4/10 Médiocre

Dziedzorm

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023

10/10 Excellent

Benny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was very impressed with facility. Room was clean and very nice. Stay was quiet and enjoyable. Husband is a smoker outside patio was very pleasing and comfortable. 👍👍👍
Séjour de 1 nuit en mai 2023

10/10 Excellent

Kim

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay. It was very roomy and clean. Enjoyed our stay there.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Erica

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Pull out beds matter!
Staff was great. Grounds could be better. In room needs improvement. When we pulled out the pull out bed it was full of urine stains on the old sheet. Sheets had not been changed and there were no sheets for pull out bed available. I went downstairs to get sheets, had to wait a very long time but front desk found me some sheets- they said they did not have any pillows. While down there, I met another guest concerned with cleanliness. He said his pull out bed had blood and urine 😩. Overall nice location with potential- just needs some attention to detail.
Séjour de 2 nuits en mai 2023

8/10 Bien

HOWARD

Les points forts : Personnel et service et confort de la chambre
Good…well, maybe not so good!
The staff were delightful, both at check-in and at breakfast. The down side was that there was mold in the shower…ugh! For the price we paid, that shouldn’t be an issue!
Séjour de 1 nuit en mai 2023

10/10 Excellent

Lois

Séjour de 1 nuit en avril 2023

2/10 Horrible

Lyncoral

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en avril 2023

10/10 Excellent

Morgan

Séjour de 1 nuit en avril 2023

10/10 Excellent

Taylor

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

8/10 Bien

Cathrin

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Would 100% stay again!!
First off you’re greeted by a lovely lobby and our hotel reps were friendly and greeted us warmly. Told us the ropes and the best place to park for our room. Once getting in the room we were pleasantly surprised by it. It’s got a cute kitchen a bedroom with a door (which is great when traveling with little ones) and a pull out sofa bed. The sofa bed was dirty though on the inside. The sheets had not been changed and there was trash (and a vape) inside of it. And the hook in the bathroom was falling out of the wall. But overall the room was nice and the fridge was clean. Breakfast was a hot breakfast and good at that. They ran out of some things quickly and had to substitute but that’s okay. We really enjoyed our stay and it was about 30 mins from all of our stops. (Zoo, Beale St, Bass Pro, Ikea)
Séjour de 2 nuits en mars 2023

8/10 Bien

Jordan

Les points forts : Propreté et personnel et service
I liked how my suite had a very apartment like feel. I appreciated how some of the workers were helpful. However, there were other workers who did not help me get the items that I needed such as Extra towels and extra pillows. I had asked three times and the person who gave them to me when I first checked in and did not have an extra pillow. What I feel like that needs to be worked on is making sure items are replaced in rooms properly, such as lights and fixtures. Another thing, is having a new type of trolley to be used instead of the one they have because it was bit worn down. As well as, having more options when it comes to breakfast. People want to be able to know what they are eating instead of having to guess what it is.

8/10 Bien

Kathryn

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2023

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and clean.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Julianna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front staff was very helpful and attentive.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Voncha

Séjour de 2 nuits en mars 2023

8/10 Bien

Nicholas

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Memphis
If you have to go to Memphis this is a safe and comfortable Hotel. The staff is nice and accommodating.
Séjour de 3 nuits en février 2023

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everyone's was real nice made me feels so welcome
Séjour de 1 nuit en février 2023

4/10 Médiocre

Natalie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was not clean. Reservations were for 2 people with only enough towels for 1 person. Wifi did not work at all. And person a few doors down had dogs that kept barking all night. Key cards does not work and had to kepp getting them reset. Just an awful experience
Séjour de 2 nuits en février 2023

4/10 Médiocre

Jonathan

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The lobby was nice, but the rooms were not clean, they were worn out, the back door to the hoteldidn't lock, you had to go outside to get to the lobby, which is covered. The staff made the stay tolerable.

6/10 Satisfaisant

Franeisha

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Kori

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Nicole

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home Away from Home
Séjour de 3 nuits en octobre 2022

4/10 Médiocre

jermiah

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The receptionist was great! However one of your doors malfunctioned on one side Mali is have to park in an inconvenient place. The AC unit was horribly loud all night and had to have a service ticket, and the breakfast was not good at all.
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Paul

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
First the good staff very pleasant and helpful but breakfast poor, doors into building didn’t work, trash can full on arrival, run tap for 20 mins for Luke warm water and blood stains in the carpet - not a cheap stay and really not value for money and just to add to the disappointment people running around the corridors until 3.30am - sounded like a party
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Tawney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022