Extérieur

Avis sur Hampton Inn & Suites Memphis-Beale Street

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 587 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1005." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Alain

Les points forts : Propreté et personnel et service
Belle emplacement pour un soir
Séjour de 1 nuit en mai 2024
Réponse de Rachel E le 10 mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

10/10 Excellent

Jocelyne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous étions proches de tout, boutiques, musiques et très bon service.
Séjour de 2 nuits en janvier 2024

8/10 Bien

PASCAL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La proximité de Beale street en fait son principal atout, chambre propre et bon petit déjeuner
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Jérôme

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Trop cher pour ce que c est !
Trop cher pour ce que c est , pas en bonne état , personnel pas sympas
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Christian

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Propreté inadéquate
Séjour de 2 nuits en avril 2023

10/10 Excellent

robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here several times its about as close as you can stay to beale street.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Amy, Clifton

Voyage en couple
Les points forts : Propreté
Place was ckean and convenient. It was expensive for what we received.
Séjour de 2 nuits en mai 2024

8/10 Bien

Patrina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property is in very close proximity to Beale Street. We visit this property at least once a year.
Séjour de 1 nuit en avril 2024

10/10 Excellent

McKenley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mai 2024

10/10 Excellent

George

Séjour de 1 nuit en mars 2024

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice clean rooms. Adjacent parking. Great breakfast buffet. All staff was pleasant. 2 minute walk to Beale St
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Saroj

Séjour de 2 nuits en mai 2024

10/10 Excellent

JOSABETH, New York

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tammie checked us in and along with her team took excellent care of us. She is definitely an asset to your organization!
Séjour de 6 nuits en mai 2024

10/10 Excellent

Leofric William

Voyage en couple
Positioned in heart of activity.
Séjour de 3 nuits en mai 2024
Réponse de Hampton Team le 13 mai 2024
Thank you for taking the time to fill out the survey following your recent stay. We're delighted to read our hotel met your needs and we can't wait to welcome you back again soon.Thanks Again!

10/10 Excellent

bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hampton Team le 13 mai 2024
Thank you for taking the time to fill out the survey following your recent stay. We're delighted to read our hotel met your needs and we can't wait to welcome you back again soon.Thanks Again!

10/10 Excellent

Lori

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking on site for 20$. Awesome location. Beale street and tons on music walkable!
Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 Excellent

Robert, Cincinnatti

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Rachel E le 10 mai 2024
Thank you for taking the time to fill out the survey and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

8/10 Bien

Maureen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very close to everything for a great price.
Séjour de 1 nuit en mai 2024
Réponse de Rachel E le 10 mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 Excellent

McKenley

Voyage d’affaires
Les points forts : Équipements
Good
Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear our service meet your needs. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 Excellent

Tammi

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This trip was an amazing trip. The staff was amazing from the front desks to the breakfast crew to housekeeping all were super helpful and accommodating!!! If you are looking for great customer service look no further!!
Séjour de 2 nuits en mai 2024
Réponse de Rachel E le 10 mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

8/10 Bien

Justin

Séjour de 2 nuits en mai 2024
Réponse de Rachel E le 10 mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to Beale St. and not expensive at all.
Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 Excellent

Richard M.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very polite and attentive to our requests. We enjoyed our stay.
Séjour de 2 nuits en avril 2024
Réponse de re le 10 mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 Excellent

Madeline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and convenient
Séjour de 2 nuits en avril 2024
Réponse de Rachel E le 10 mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

8/10 Bien

Stephen E

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly. Only 1 operational elevator made access between room and lobby slow. Street closures for Beale Street walking made it difficult to find parking entrance.
Séjour de 1 nuit en avril 2024
Réponse de rachel e le 10 mai 2024
Excellent CommentsThank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

10/10 Excellent

Karen, Laguna Beach

Séjour de 3 nuits en avril 2024

8/10 Bien

Dena

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Loved the hotel, very clean, right across from Beal st. The only issue we had was the keys never worked so check in was about an hour. They had us waiting in the hall and going back and forth to the front desk until they got the correct keys to unlock the room. But even thought we had to wait so long they upgraded our room and let us pick which view we wanted from the balcony. Amazing hotel and the staff were so inviting and happy!
Séjour de 3 nuits en février 2024
Réponse de Rachel E le 10 mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is close to everything. Room was really nice. Only thing that was of any inconvenience was that there was only one working elevator and it was a little rickety
Séjour de 2 nuits en avril 2024
Réponse de Rachel E le 10 mai 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear our service meet your needs. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

8/10 Bien

Tempestt

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All well
Séjour de 3 nuits en mars 2024
Réponse de Rachel E le 10 mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

10/10 Excellent

Joshua

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The women at the front desk were phenomenal! Five star treatment and so welcoming and cordial! I wish I had her name but they were awesome! Completely worth the trip! Great Hosts
Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear our service meet your needs. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 Excellent

Joe Bob

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erica at the front desk was AWESOME—personable, positive, and friendly.
Séjour de 1 nuit en avril 2024
Réponse de Erica Virgous le 12 avr. 2024
Thank you for taking the time to leave your review following your recent stay. I am pleased to read that I gave you exceptional Service. Next time travels bring you this way, we do hope to have the opportunity to welcome you back. Thanks Again!

8/10 Bien

Stephanie

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Rachel E le 10 mai 2024
•I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. I will be sure to share your survey with our staff. We look forward to seeing you next time you’re in Memphis!

6/10 Satisfaisant

Susan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de rachel e le 10 mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

2/10 Horrible

Theresa

Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

10/10 Excellent

Chloe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice front desk staff with great recomendations
Séjour de 2 nuits en avril 2024
Réponse de Erica Virgous le 12 avr. 2024
Thank you for taking the time to leave your review following your recent stay. We are pleased to read the team members you came in contact with were all exceptional. Next time travels bring you this way, we do hope to have the opportunity to welcome you back. Thanks Again!

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent choice for our stay in Memphis. Very convenient to many activities and hot spots. Easy and safe parking which we appreciated. Highly recommend.
Séjour de 2 nuits en avril 2024
Réponse de Erica Virgous le 12 avr. 2024
Thank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations, and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 Satisfaisant

Patricia

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Rachel E le 10 mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

8/10 Bien

Stuart

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Rachel E le 10 mai 2024
•First and foremost, thank you for continuing to choose Hampton Beale for your travels. We are delighted to hear our friendly and attentive staff keeps you coming back for more. We look forward to welcoming you back again soon for your next visit. Safe Travels!

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worth every penny.
Séjour de 3 nuits en mars 2024
Réponse de Rachel E le 10 mai 2024
•First and foremost, thank you for continuing to choose Hampton Beale for your travels. We are delighted to hear our friendly and attentive staff keeps you coming back for more. We look forward to welcoming you back again soon for your next visit. Safe Travels!

10/10 Excellent

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the way the staff assisted us and always checking to make sure everything was OK.
Séjour de 2 nuits en mars 2024
Réponse de De'Errica Virgous le 1 avr. 2024
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 Excellent

Lisa, Smyrna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt safe in hotel. Awoke to gun shots one morning but the hotel was good. Breakfast was great. Elevator was out the morning we checked out so we had to carry our bags down 6 flights of stairs but we didnt mind.
Séjour de 3 nuits en mars 2024
Réponse de Rachel E le 10 mai 2024
Thank you for taking the time to fill out the survey and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 Satisfaisant

David

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel definitely needs to be remodeled. There was only one elevator working and the other one sounded like it was about to break as well. My room was a nice size but it needed to be remodeled as well. Also my couch in my room had some white stains on it. That was a huge turn off. Hotel is in a great location though. Right on beale street and only a few steps from the Fedex Forum. Breakfast wasn't great at all but it was free though. I definitely wouldn't stay at this hotel again. Paid to much money for an outdated hotel.
Séjour de 1 nuit en mars 2024
Réponse de De'Errica Virgous le 1 avr. 2024
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town

2/10 Horrible

Kenneth

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
A shooting took place at 5:30 am right outside or rooms window. This was the second during our 4 night stay. Elevators were out of service each day for hours & we had to haul our bags up & down to and from the fifth floor. The staff wasn’t concerned & told us it was the norm. Very unsafe in the area & told by police to be inside by dark. Won’t return,!!
Séjour de 4 nuits en mars 2024
Réponse de De'Errica Virgous le 28 mars 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means, and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

2/10 Horrible

Andre'

Voyage en famille
On 15 February, 2024, I booked a reservation for my parents at the Hampton Inn & Suites Memphis-Beale Street for 22-24 March, 2024. The reservation was paid in full at the time of booking and was non-refundable, per condition of the hotel. My parents arrived at the property shortly before 7 PM on Friday, 22 March, to check in for their reservation. They were told by the person working the desk that the hotel had overbooked and could not provide their reserved room. They were told they would be sent to another property for their reservation. They were told the hotel randomly selects guest rooms to relocate guests to a different property when they are overbooked. This was entirely unacceptable and grossly unprofessional, especially because this is a Hilton/Hampton Inn property. I reserved at this property due to its close proximity to the Orpheum where they had tickets for a show the next day. This experience caused unnecessary stress for what should have been a routine process. The hotel never contacted me or my parents prior to indicate any issue with the reservation. The person at the front desk later found a room at their hotel after someone left unexpectedly. My parents were told they would have to pay an upgrade fee because the room was a King Bedroom Suite vs the King Bedroom that was reserved and paid for. Again, this was highly discourteous and grossly unprofessional. They were charged an exorbitant fee over an error the hotel made.
Séjour de 2 nuits en mars 2024
Réponse de De'Errica Virgous le 28 mars 2024
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Rachel E le 10 mai 2024
Thank you for taking the time to fill out the survey and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 Satisfaisant

Kathleen

Séjour de 3 nuits en mars 2024
Réponse de Hampton le 24 mars 2024
Thank you for taking the time to give us your feedback. I sincerely apologize your stay here with us at the Hampton Inn & Suites Beale Street did not exceed your expectations. Your willingness to share your recent experience is genuinely appreciated and we will use it as a training tool.

6/10 Satisfaisant

Duane, Mount Pleasant

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We got there 1 1/2 hours before check in, and typically a room is available. Apparently the "system crashed" and we were told to come back at 4 PM. We did only to find a line winding through the lobby. My young daughter needed to use the bathroom and we narrowly avoided an accident because the bathrooms were locked. The worst part was one of the elevators was broken - made for long wait times. The pool was dirty too, super cloudy. If we come back, we will probably stay somewhere else. No offense, just the price didn't match the quality & value. The staff were friendly but it wasn't earth-shattering service.
Séjour de 1 nuit en mars 2024
Réponse de De'Errica Virgous le 28 mars 2024
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town

6/10 Satisfaisant

Anthony

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Rachel E le 10 mai 2024
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.