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Avis sur Four Points by Sheraton Memphis East

3 out of 5
Four Points by Sheraton Memphis East
5877 Poplar Ave, Memphis, TN

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 403 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 375 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1004." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Tumatahi

Les points forts : Propreté
Dangereux au niveaux de la sortie de la route
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 8 janv. 2024
We do appreciate your feedback and thank you for staying with us at our Four Points by Sheraton Memphis East. We do hope to see you again.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre réservée à ce un grand lit (King size), mais nous a one une chambre avec 2 lits (Queen size). La literie estvtres confortable, il manquait un microonde dans la’ chambre, la salle de bain était petite, et surtout de travaux de perceuses et de marteaux à l’étage au dessus des 8h30 du matin. Bretelle d'accès très courte pour arriver a l’hôtel, donc dangereuse ...
Séjour de 3 nuits en mai 2019

6/10 Satisfaisant

Michel

Hébergement de qualité moyenne
Lit confortable Chambre petite,et salle de bain petite
Réponse de Rjordan le 11 juin 2018
Thanks for your feedback and we appreciate your review! Please visit us again if you are ever in Memphis. Safe Travels! Robin Jordan Director of Sales

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice facilities
Hotel is next to and affiliated with a great restaurant, just walk across the parking lot. A great find.
Séjour de 1 nuit en mars 2018
Réponse de Amy Burns, Sales Manager le 13 mars 2018
Barbara, Thank you for your kind words and awesome rating. We are so thrilled to see you enjoyed yourself, and that you found our location to be ideal for your stay in Memphis. We can't wait until you come and stay with us again. Have a wonderful week,

10/10 Excellent

Christian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2017
Réponse de Tracy le 5 sept. 2017
Hi Christian: Thanks so much for staying with us! We appreciate your 5 star review and hope to have you stay with us again!

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved it
Séjour de 3 nuits en mai 2024
Réponse de Scott le 23 mai 2024
We thank you for your feedback concerning your stay at the Four Points by Sheraton Memphis East. We hope to see you back soon.

6/10 Satisfaisant

Enailah

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Scott le 22 mai 2024
Thank you for staying with us at our Four Points by Sheraton Memphis East.

6/10 Satisfaisant

Thomas

Voyage d’affaires
Les points forts : Personnel et service et équipements
Somewhat older facility that is still in good shape.
Séjour de 4 nuits en mars 2024
Réponse de Scott le 16 mai 2024
We do appreciate your feedback concerning your stay here at our Four Points by Sheraton Memphis East. Hope to see you again soon.

10/10 Excellent

Tessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely friendly, didn’t have any issues at all during our stay!
Séjour de 1 nuit en avril 2024
Réponse de Scott le 1 mai 2024
Thank you for staying with us at our Four Points by Sheraton Memphis East. We really appreciate your feedback concerning your stay here with us.

8/10 Bien

Dyemetrist

Séjour de 2 nuits en avril 2024
Réponse de Scott le 16 mai 2024
Thank you for staying with us at our Four Points by Sheraton Memphis East. We do hope to see you again soon.

10/10 Excellent

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adequate
Séjour de 1 nuit en mars 2024
Réponse de Scott le 14 avr. 2024
Thanks for your review and we hope to see you again.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty nice place. Close to hospital which is what we needed. We thought breakfast was included but found out it was not. They have buffet for $13.00.
Séjour de 2 nuits en avril 2024
Réponse de scott le 12 avr. 2024
Thank you for your feedback and we do hope to see you again. Thanks for staying at our Four Points by Sheraton Memphis East.

8/10 Bien

Ivan

Séjour de 1 nuit en mars 2024
Réponse de scott le 12 avr. 2024
We do thank you for staying at our Four Points by Sheraton Memphis East.

10/10 Excellent

Charlene

Voyage en famille, Voyage avec des animaux de compagnie
Unfortunately some of our friends had their vehicles broken into. 4 vehicles had windows broken into! Need more security!
Séjour de 2 nuits en février 2024
Réponse de Scott le 26 févr. 2024
Thank for staying at our Four Points by Sheraton Memphis East. We do hope to see you back.

2/10 Horrible

kenneth

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
My car was broken into at night and the hotel said they are not liable. Bath tab clogged out . No breakfast, night manager rude
Séjour de 2 nuits en février 2024
Réponse de Scott le 26 févr. 2024
Thank you for your feedback as it is very important to us here at the Four Points by Sheraton Memphis East. We will be addressing your stay here with the entire staff. We do thank you for staying with us.

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 31 janv. 2024
We do appreciate your feedback concerning your stay here with us at our Four Points by Sheraton Memphis East.

6/10 Satisfaisant

Randy, hernando

Voyage en couple
Les points faibles : Personnel et service
Super loud air conditioning. Bedding was stained.
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 29 janv. 2024
We do appreciate your feedback as this has been addressed with our housekeeping department. Thank you for staying with us here at our Four Points Memphis East and we do hope you will give us another chance.

10/10 Excellent

Richard

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 29 janv. 2024
Thank you for your feedback and we do appreciate you staying with us at our Four Points by Sheraton Memphis East.

6/10 Satisfaisant

Kelly

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Its fine. Just fine. Not great. Older building, very small bathrooms, dated, close to the highway, no soundproofing between rooms.
Séjour de 1 nuit en décembre 2023
Réponse de Scott le 3 janv. 2024
WE do appreciate your feedback and hope to see you again.

8/10 Bien

Tyler

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Staff
Hotel is a little dated but was very clean. The hotel staff was absolutely excellent.
Séjour de 2 nuits en décembre 2023
Réponse de Scott le 7 déc. 2023
Thank you for choosing to stay at our Four Points by Sheraton Memphis east. We do appreciate your feedback as it is very important to the entire staff. Hope to see you again soon.

4/10 Médiocre

Lance

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
things we did not like. 1. Cracked outside window 2. Extreme deodorizer smell 3. Expedia rating 8.2 (more like a 4)
Séjour de 1 nuit en novembre 2023
Réponse de Scott le 30 nov. 2023
Thanks for choosing our Four Points by Sheraton Memphis East. We do thank you for all your feedback as it only helps to make us better. Thanks

8/10 Bien

Brenda

Voyage en famille
Les points forts : Équipements
Friendly staff at front counter when we arrived . Only issue was getting into and out of the property, stuck in one way streets on corner of highway .
Séjour de 1 nuit en novembre 2023
Réponse de Scott le 9 nov. 2023
We at the Four Points by Sheraton Memphis East appreciate your feedback as it is very vital to the entire staff. We look forward to your next visit.

6/10 Satisfaisant

Kellie

Voyage en famille
Don't go there
Breakfast was terrible and it cost 12.99 per person beds are small to be queen size, the young lady at the front desk with red hair I don't remember her name was the most professional person we met and of course the security was also housekeepers were nice just wasn't an bags in the trash can . Oh yeah I forgot some one had checked us out and the lady at the front desk was extremely rude with no explanation to who checked us out will not coming back there.
Séjour de 3 nuits en novembre 2023
Réponse de Scott le 6 nov. 2023
Thank you for sharing your feedback with us. It is very vital to the entire staff here at the Four Points by Sheraton Memphis East. We do hope to see you again soon.

10/10 Excellent

Diana

Séjour de 1 nuit en novembre 2023
Réponse de Scott le 6 nov. 2023
We thank you for your review. We hope to see you again soon.

10/10 Excellent

Michael

Séjour de 2 nuits en octobre 2023
Réponse de Scott le 31 oct. 2023
We do appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Scott le 30 oct. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. We do value your feedback and hope to see you again soon.

8/10 Bien

Row

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean!!
Séjour de 1 nuit en octobre 2023
Réponse de Scott le 23 oct. 2023
Thank you so much for your feedback. We do hope to see you again soon.

10/10 Excellent

Russell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely friendly, rooms felt clean and well maintained. Only thing that “bothered” us - the room didn’t have good lighting. The placement and size of room lights, made it hard to see. Not something that would stop us from staying again or declining to recommend to another person. Very nice hotel!
Séjour de 4 nuits en septembre 2023
Réponse de Scott le 23 oct. 2023
We appreciate your feedback concerning a lighting issue and we will follow up. Thanks for staying at our Four Points by Sheraton Memphis East

10/10 Excellent

Audrie

Séjour de 2 nuits en octobre 2023
Réponse de Scott le 10 oct. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. Hope to see you again soon.

8/10 Bien

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Scott le 3 oct. 2023
We do thank you for the review as it is very important to the entire staff here at our Four Points by Sheraton Memphis East.

10/10 Excellent

Margaret, Kingston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Scott le 2 oct. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. We look forward to your return.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very convenient to have a restaurant next door. The location of the hotel was very awkward with access to the parking off a one way busy street.
Séjour de 1 nuit en septembre 2023
Réponse de Scott le 26 sept. 2023
Thank you for your feedback as it is very important to the entire staff . Thank you staying with us and hope to see you again soon.

6/10 Satisfaisant

Daniel, München

Voyage en couple
Les points forts : Propreté et équipements
Easy to get to, good parking, a bit outdated and loud, staff tight-lipped
Séjour de 1 nuit en août 2023
Réponse de Scott le 9 sept. 2023
Thank you for your feedback. We do thank you for staying at our Fourpoints Memphis East

6/10 Satisfaisant

Allan

Séjour de 1 nuit en août 2023
Réponse de Scott le 9 sept. 2023
Thank you for staying at our Four Points Memphis East.

2/10 Horrible

Ryan

Voyage d’affaires
Les points faibles : Confort de la chambre
Break ins to many vehicles
Broke into our two pickup trucks (smashed through window) and ransacked the insides. Multiple vehicles broken into while we stayed there
Séjour de 4 nuits en août 2023
Réponse de Scott le 10 août 2023
Thank you for taking the time to share your thoughts regarding the issues. We do appreciate you bringing this to our attention. Your message has been shared with the entire leadership team. We do thank you for staying with us.

2/10 Horrible

Ryan

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Nice hotel, BUT…
Car theives hitting this place hard. Multiple vehicles windows smashed out every night. Specifically pick up trucks. Both our vehicles were windows busted and ransacked
Séjour de 1 nuit en août 2023
Réponse de Scott le 10 août 2023
Thank you so much for sharing your thoughts with us regarding the issue. We do appreciate you bringing this to our attention. Your message has been shared with the entire leadership team. We do appreciate you staying with us at our Four Points by Sheraton Memphis East.

8/10 Bien

Bonnie L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good staygood day stay
The hotel is fine. I thought the rooms were small but they were comfortable. There was no microwave in the room. I would rather had a microwave but I didn’t have a refrigerator so I was good. I like the security around the hotel that was most important, good place to stay.
Séjour de 2 nuits en juillet 2023
Réponse de Scott le 4 août 2023
Bonnie thank you so much for staying with us at our Four Points by Sheraton Memphis East and as always we really do appreciate your feedback.

4/10 Médiocre

Angela

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty Breakfast not included
Difficult to get to. Not very clean and housekeeping started running guests out at 8:30. Was charged extra 50.00 above what was already paid through hotels.com Breakfast was not included.
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 2 août 2023
We do thank you for staying with us at our Four Points Memphis East. Your feedback is certainly appreciated as it is very important to us. We do hope to see you again .

10/10 Excellent

Fernando

Séjour de 1 nuit en juillet 2023
Réponse de Scott le 9 sept. 2023
Thank you for your feedback and hope to see you again.

8/10 Bien

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location a little difficult to access as the road that it is on splits and traffic was heavy in the area.
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 31 juil. 2023
Thank you for your feedback concerning the location. We value all feedback. Hope to see you again soon at our Four Points Memphis East.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I know it’s the South but all of the staff were extremely helpful and friendly.
Séjour de 5 nuits en juillet 2023
Réponse de Scott le 27 juil. 2023
We do appreciate your feedback and hope to see you again soon at our Four Points Memphis East.

10/10 Excellent

Kellye

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front desk was always helpful! Nereka and Mario in the buffet were so very helpful and accommodating!!! Pool wasn’t real clear but it had been raining recently. We still enjoyed it. The ONLY thing that was not enjoyable is the people smoking weed near the pool and it was 10:30 am. There were several kids in the pool and it was blowing that direction and it stunk. Bad. Maybe have people go to the other side of the parking lot?!
Séjour de 2 nuits en juillet 2023
Réponse de Scott le 24 juil. 2023
We do really appreciate your feedback. We will be sure to relay the message to Nereka and Mario. Thank you for staying with us at our Four Points by Sheraton Memphis East.

10/10 Excellent

Violet

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
4 points is my go to because of their hospitality staff! Every one is always amazing and make us feel valued. They are very attentive and that’s why they’ll get my business!! Ms. Janice and Lynnette are awesome. We Love it here!!
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 24 juil. 2023
Thank for staying with us at our Four Points Memphis East. We value your feedback.

6/10 Satisfaisant

Dennis, Memphis

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pros: Nice and updated hotel in a nice part of Memphis. Staff were nice. Cons: no microwave. no free breakfast. hotel is challenging to get in and out of parking lot because of its weird location in the median of a busy major avenue. curtains didn't adequately cover window, allowing in light. Tv channels very limited and no channel guide or program info. public areas in hallways needed vacuuming.
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 27 juil. 2023
Dennis, we want to thank you for your feedback as it is very important to us here at the Four Points Memphis East. We look forward to your next visit as we will address these issues with the appropriate staff .

8/10 Bien

Lynetta

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall great experience!
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 14 juil. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East.

10/10 Excellent

Tarsha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was decent and the only thing they need to work on is the breakfast being fresh.
Séjour de 2 nuits en juillet 2023
Réponse de Scott le 11 juil. 2023
We do appreciate your feedback and hope you return soon.

10/10 Excellent

Violet

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Four points by Sheraton has become our go to when visiting Memphis. Customer service is everything today and the Staff from the front door to the back are very friendly and accommodating. We will definitely be back!
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 9 juil. 2023
We thank you for your feedback as it is very important to us. We do hope to see you again soon.

8/10 Bien

Bernica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Pit Stop
This was a quick stop in a long road trip to Alabama. The bed was comfortable. The hotel is easily accessible from the highway. The area was quiet and peaceful. The night staff was friendly. Definitely would stay again.
Séjour de 1 nuit en juillet 2023
Réponse de Scott le 7 juil. 2023
We at the Four Points by Sheraton want to thank you for your feedback and hope to see you again soon..

2/10 Horrible

Lajaneese

Séjour de 1 nuit en juillet 2023
Réponse de Scott le 6 juil. 2023
We do thank you for your feedback as it helps us improve. We do hope you give us another chance in the future.