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Avis sur Fairfield Inn & Suites by Marriott Memphis East/Galleria

2.5 out of 5
Fairfield Inn & Suites by Marriott Memphis East/Galleria
8489 Us Highway 64, Memphis, TN

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 351 avis sur 728." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 728." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 728." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 728." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 728." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Karolanne

Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

Randy

Les points forts : Propreté et personnel et service
Breakfast, We picked this site because of indoor pool… it was not open!

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had no problems.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Gary

Séjour de 7 nuits en avril 2024

10/10 Excellent

Albert, Lavonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Laura

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Willard

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Parking was good. The side door was taped opened were it could be opened by anyone, very unsafe. Toilet paper dispenser was broken, missing half of it (a $5 fix). No toilet paper in our room and never had any for the two days we were there, had to go get some from a store. Asked for toilet tissue when we were about to check out, still had an excuse for not having any, they lied because the lobby area restroom had some, yet we never did. Excuses, excuses, excuses!!!
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

anagh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was average otherwise everything was good though price was on expensive side per everything
Séjour de 1 nuit en mars 2024
Réponse de Youa Ly le 27 mars 2024
Thank You,

2/10 Horrible

Chris

Séjour de 1 nuit en mars 2024

2/10 Horrible

Stephene

Voyage d’affaires
Les points faibles : Propreté
Nasty
Séjour de 1 nuit en février 2024
Réponse de Youa Ly le 27 mars 2024
Thank You,

4/10 Médiocre

Jeff

Séjour de 1 nuit en février 2024
Réponse de Youa Ly le 27 mars 2024
Thank You,

10/10 Excellent

LEE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good. I wondor when you will get back my deposit?
Séjour de 2 nuits en janvier 2024
Réponse de Youa LY le 27 mars 2024
Thank You,

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything about this place is bad. Don’t waste your money
Séjour de 2 nuits en février 2024
Réponse de Youa Ly le 27 mars 2024
Thank You,

6/10 Satisfaisant

Barbara

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Wont stay there agsin.
Our stay was not very good. Getting the TV to work was impossible with the input requests. Our toilet would not flush in the middle of the night. On top of this, there was no drinking order by Memphis, which is not the hotel's fault, but they did not have sufficient bottle of water for the guests nor coffee or tea. Breakfast was meager.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Pauline

Séjour de 1 nuit en janvier 2024
Réponse de Tiffany G. le 16 janv. 2024
Thank you for your 10 out of 10 review! We are happy to know that you enjoyed your stay with us. Until next time Happy New Year!

4/10 Médiocre

Stephen

Voyage en famille
Not coming back
The room was in poor shape. There was evidence of a previous water leak that had not need repaired fully. The breakfast had no protein and was very limited in options. They bed was surprisingly comfortable based on the conditions.
Séjour de 1 nuit en décembre 2023
Réponse de Tiffany G. le 31 déc. 2023
We appreciate your valuable feedback Stephen. We understand your concerns and we will make sure our maintenance team takes a look into the areas of interest. We have also put in place a breakfast training in order to improve on our complimentary breakfast. We hope that you will consider staying with us again in the future.

4/10 Médiocre

Thomas Charles

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Meltdown in Memphis The normal, reliable Marriott quality of service was AWOL this weekend, along with all of the staff this morning at the Fairfield Inn & Suites Memphis East/Galleria location. Upon arrival, Friday night, the 22nd, we ran into oddities, as the woman on the front desk gave us wrong information about the pool hours and breakfast hours. We didn't find out about the error in breakfast hours until the next morning, as we arrived too late for breakfast because we were told it would be open an hour later than it was. Then this morning, the hotel lobby was completely empty, except for a couple guests. It wasn't readily apparent if we were witnessing an employee walk-out or some sort of protest, but the lobby this morning at 8 am was completely devoid of hotel staff. No one was at the front desk, no breakfast staff, no managers, and no housekeeping! One patron had been waiting in the lobby 15 minutes, by the time we arrived for anyone to show up, but none had. About 8:30 am, a young man, who looked like he had just woken up and judging from his hair and attire, came in and said that he was the new general manager. Lots of luck to him, given the state on the hotel this morning. Apparently, the hotel staff and current management needs a total overhaul! He did the only thing he could to provide us with breakfast and sent us to the sister property next door, a Springhill Suites, also Marriott. Having to truck across the parking lot wasn't the most p
Séjour de 2 nuits en décembre 2023
Réponse de Tiffany G. le 31 déc. 2023
We appreciate your valuable feedback. We understand your frustrations for the experience that you had during your stay with us and we would like to extend our sincerest apologies. We can assure you that there are plans in place in order to improve so that this will never be an issue in the future. We hope that you will stay with us once again.

6/10 Satisfaisant

Lillie

Vanilla
Plain Jane, disappointed.
Séjour de 1 nuit en décembre 2023
Réponse de Tiffany G. le 8 janv. 2024
We appreciate your valuable feedback.

4/10 Médiocre

James

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had to call maintenance for plumbing issue and light bulb. They were prompt. Breakfast food was cold.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Christopher

Séjour de 1 nuit en novembre 2023
Réponse de Tiffany G. le 8 janv. 2024
Thank you for your 5 our of 5 rating!!! We are happy to accommodate.

10/10 Excellent

Dana

2 night stay for school
Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Hotel Acceptable
We had reservations for a King size bed. At first, the service person at front said they were oversold of rooms with king size beds. She came through with a suite with a king size bed. Kudos to her. The room was clean, but some of the other areas of the hotel needed cleaning. Breakfast was lacking several items such as regular milk, bread and fruit. The host was working hard to accommodate, but may not have had all the supplies.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Robert

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Room was clean and comfortable. New normal seems to be no room service on multi day stays unless requested.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Demetrice

Voyage en groupe
Les points faibles : Personnel et service
Hard to fined
Séjour de 3 nuits en novembre 2023

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
Hotel staff was very unhelpful and the manager Suraj is absolutely horrible at his job. I was double charged for two rooms and it has been over three weeks and I have still not received a phone call back after numerous times reaching out. The hotel was not that clean and definitely needed some remodeling.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this location were outstanding. Greeted so warmly by Julia, who gave us suggestions for sightseeing and dining. Juliana was the night person and was just as helpful; we needed an additional bath towel and she got right on it. Every staff member we encountered had a smile and pleasant greeting. The room itself was comfortable and clean. The bed was super comfy, and the shower was to die for. We had an issue with the bathroom light shutting off arbitrarily, and that was repaired the day we reported it. Amazing. We did learn that the hotel had just been acquired by Marriott five days before our arrival, so the area manager was on site quite a bit. The breakfast was somewhat sparse and boring. The girl who took care of us the four days we were there did everything in her power to accommodate the guests, having quite a bit of supply issues. For instance, the dairy products were not delivered, so she arranged to have a large container of creamer sent (or purchased) for us. This little young lady worked her fanny off for the guests. It was quite commendable. Although we were unable to use the pool, it did appear clear, clean and inviting. Parking was somewhat sparse, however, we like to park where we can see our vehicle from our window. There are several hotels in this area, easy walking distance from one to the other, and we did feel safe. This hotel is in an area that is in close proximity to really good restaurants, shopping and highway access.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Funny orange stain on tile under the vanity. Poor quality pillows. but pretty nice for the price
Séjour de 1 nuit en octobre 2023

8/10 Bien

Sue

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Morgan

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My expected room wasn’t available
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Tina

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Reserved a room with double queen beds for a reason, the only room they had with that was a room with no bathroom light, bathroom fan was so loud, toilet would not stop running at all, drawer was broken on chest, lamps had rust on them. Wasn't worth what was paid at all!
Séjour de 2 nuits en octobre 2023

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No hot water at breakfast, hairdryer didn't work. The 8+ dating is appropriate for this hotel.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Rory, Powell

Séjour de 7 nuits en octobre 2023

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great food and friendly staff
Séjour de 2 nuits en octobre 2023

10/10 Excellent

HERBERT

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay was excellent.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

sally

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Teresa

Séjour de 1 nuit en octobre 2023

8/10 Bien

Sandra

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, sraff and facility
Séjour de 2 nuits en septembre 2023

8/10 Bien

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Jennifer

Séjour de 1 nuit en septembre 2023

8/10 Bien

Lynn

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great staff convenient location very clean and quiet
Séjour de 4 nuits en août 2023

8/10 Bien

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stY
Very friendly and efficient staff. The lady in the dining area was exceptional. Very accommodating to the guests and their needs/wishes. She appeared to be the only person on duty for a very hectic and busy weekend that included sports fans for the Southern Classic and a young women’s soccer team and their families. The desk staff was very efficient in quickly accommodating check-ins. The hotel was clean and staff was on duty maintaining the cleanliness of the public areas. In terms of improvements, replacing the antiquated, low sitting toilets with chair height toilets would significantly increase the comfort factor.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Addisu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Andratzek

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etwas teuer/aber dafür sauber
Das Hotel ist gut gelegen an einer nahen Shopping Mall. Der Pool war leider innen, war jedoch sauber. Meine Tochter hatte Glassplitter beziehungsweise Plastiksplitter im Pool festgestellt und dies der Rezeption mitgeteilt. Die Zimmer waren sauber, und alles war wirklich bestens.
Séjour de 1 nuit en août 2023

10/10 Excellent

Rajkumar, Nolensville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

8/10 Bien

Rhonda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you Julie
Place was.a little difficult to locate... signs should be on driveway. Keys didnt work , vut desk clerk was very ,very helpful. Thank you Julie.. also the pool was being.serviced, so we missed our swim..
Séjour de 1 nuit en août 2023

8/10 Bien

David E

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Zachary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en août 2023

10/10 Excellent

Juanita

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This location is convenient and within walking distance to several restaurants, gas station, and liquor store. It's a 5 minute drive away from a mall and several other stores, and right off of I-40. The facility and rooms were clean and the staff friendly and helpful. There is security patrolling the lot at night, so it feels safe. The hot tub was out of order and elevator was sketchy (folks got stuck once). The pool was good, but had a lot of chlorine in it which made me not want to get in it. Other than those two things, I would highly recommend and stay again.
Séjour de 3 nuits en août 2023