Avis
6,8
7,0/10
Propreté
7,4/10
Personnel et service
6,4/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
13 mai 2024
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Michael
29 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Andy
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Andy
Séjour de 1 nuit en avril 2024
8/10 Bien
Idris
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Idris
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Troy
19 avr. 2024
Troy
Séjour de 1 nuit en avril 2024
10/10 Excellent
Charles
19 avr. 2024
Charles
Séjour de 1 nuit en avril 2024
2/10 Horrible
Michaela
14 avr. 2024
Michaela
Séjour de 3 nuits en avril 2024
8/10 Bien
Troy
14 avr. 2024
Troy
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Emily
11 avr. 2024
Emily
Séjour de 1 nuit en mars 2024
2/10 Horrible
Lesly
7 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lesly
8/10 Bien
Jalissa
4 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jalissa
Séjour de 1 nuit en mars 2024
8/10 Bien
Mishonda
3 avr. 2024
Les points forts : Propreté et personnel et service
Mishonda
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
Steve
24 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en mars 2024
2/10 Horrible
Steven
13 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Mike
Voyage d’affaires, Voyage en couple
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en mars 2024
10/10 Excellent
LAJAUTA
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
LAJAUTA
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Derrick
Voyage d’affaires
14 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Derrick
Séjour de 1 nuit en février 2024
10/10 Excellent
Neal
Voyage en famille, Voyage d’affaires
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neal
Séjour de 1 nuit en février 2024
10/10 Excellent
Jarvis
2 févr. 2024
Jarvis
Séjour de 1 nuit en février 2024
8/10 Bien
Nancy
Voyage en famille
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Taymar
4 janv. 2024
Taymar
Séjour de 2 nuits en décembre 2023
4/10 Médiocre
Bryan
Voyage d’affaires
20 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bryan
Séjour de 1 nuit en décembre 2023
Réponse de Milan le 22 déc. 2023
Dear Bryan,We sincerely apologize for the challenges you experienced during your recent stay with us. Your feedback is crucial, and we regret that we fell short of meeting your expectations.I assure you that we are actively addressing the issues you highlighted. Our maintenance team is working diligently to resolve the heating and hot water concerns to ensure a comfortable stay for all our guests.We appreciate your candor, and we hope you would give us another opportunity to provide you with the excellent experience you deserve. If your travels bring you back to the area, please reach out to us directly so that we can make amends.Thank you for bringing this to our attention.Best regards,
10/10 Excellent
Michael
Voyage d’affaires
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for relaxation
Michael
Séjour de 2 nuits en décembre 2023
Réponse de Milan le 22 déc. 2023
Dear Michael,Thank you for your glowing review! We are delighted to hear that you were impressed with our customer service and the overall quality of your stay.We strive to provide a comfortable and welcoming experience, and we're thrilled that we could make your stay enjoyable. Your kind words motivate us to maintain these high standards.We look forward to welcoming you back for another relaxing stay. If you have any specific preferences for your next visit, please don't hesitate to let us know. We appreciate your feedback and your loyalty.Best regards,
4/10 Médiocre
Cindy
Voyage en famille avec de jeunes enfants
13 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cindy
Séjour de 3 nuits en novembre 2023
Réponse de Milan le 22 déc. 2023
Dear Cindy,Thank you for sharing your experience, and we appreciate your kind words about our staff.However, we sincerely apologize for the cleanliness issues you encountered in your room. This is certainly not the standard we uphold, and we are taking immediate steps to address this matter with our housekeeping team.Your feedback is invaluable to us, and we hope you give us another opportunity to provide you with a more pleasant stay. If you decide to return, please feel free to contact us directly so we can ensure your next experience is up to your expectations.Best regards,
8/10 Bien
Traveya
Voyage d’affaires
11 déc. 2023
Les points forts : Personnel et service et équipements
Traveya
Séjour de 2 nuits en décembre 2023
Réponse de Milan le 22 déc. 2023
ear Traveya,Thank you for taking the time to share your feedback. We appreciate your positive comments about the quiet and clean aspects of your stay.We apologize for the issues you encountered with the breakfast and the condition of the elevator. Your comments are valuable, and we will certainly address these concerns to ensure a more satisfying experience for our guests in the future.If you have any further insights or if there's anything specific you'd like us to improve, please let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay.Best regards,
4/10 Médiocre
Tanya, Amity
3 déc. 2023
Tanya
Séjour de 2 nuits en décembre 2023
10/10 Excellent
James
Voyage d’affaires
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en novembre 2023
Réponse de Milan le 22 déc. 2023
Dear James,Thank you for sharing your positive experience with us! We're pleased to hear that you found our hotel clean and comfortable, with courteous staff, a good bed, and hot water. We appreciate your understanding regarding the challenges during the holiday weekend, and your feedback about the breakfast supply is duly noted.We apologize for any inconvenience caused by the entry drive conditions, and we appreciate your reassurance to future guests. Your feedback helps us improve, and we hope to provide an even better experience during your next stay.If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit.Best regards,
10/10 Excellent
Alena
Voyage en couple
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alena
Séjour de 2 nuits en novembre 2023
Réponse de Milan le 22 déc. 2023
Dear Alena,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff pleasant, the hotel clean and quiet, and the suite spacious. Providing a comfortable and distraction-free environment is one of our top priorities, and we're thrilled that we could meet your expectations.Your feedback is valuable to us, and we appreciate your kind words. If you have any specific suggestions or if there's anything else you'd like to share, feel free to let us know. We look forward to the opportunity to host you again for another enjoyable stay.Safe travels!Best regards,
10/10 Excellent
Star
Voyage en couple
17 nov. 2023
Star
Séjour de 1 nuit en novembre 2023
Réponse de Milan le 22 déc. 2023
Dear Star,Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our customer service. Providing excellent service is a top priority for us, and it's always rewarding to know when we've succeeded in making our guests feel well taken care of.If there's anything specific that stood out to you or if you have any suggestions for further improvement, please feel free to share. We value your feedback and are committed to continuously enhancing our guests' experience.We look forward to the opportunity to host you again in the future. Safe travels!Best regards,
8/10 Bien
Katie
17 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Katie
Séjour de 2 nuits en novembre 2023
Réponse de Milan le 22 déc. 2023
Dear Katie,Thank you for taking the time to leave a positive review. We're delighted to hear that you found the room to your liking during your stay at our hotel.Our team strives to provide a comfortable and pleasant experience for our guests, and it's great to know that we were successful in making your stay enjoyable. If there are any specific aspects you particularly enjoyed or if you have any suggestions for areas where we can improve, we'd love to hear your feedback.We appreciate your choosing Comfort Inn, and we hope to welcome you back for another great stay in the future.Best regards,
10/10 Excellent
BARBARA
14 nov. 2023
BARBARA
Séjour de 3 nuits en novembre 2023
Réponse de Milan le 22 déc. 2023
Dear Barbara,Thank you for sharing your perfect score and positive feedback! We are thrilled to learn that you had a fantastic experience during your stay at Comfort Inn.Our team works hard to provide a comfortable and enjoyable stay for our guests, and it's rewarding to hear that we met your expectations. If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share—we always appreciate valuable insights from our guests.We look forward to welcoming you back on your next visit to Comfort Inn. Safe travels!Best regards,
8/10 Bien
April M.
Voyage en famille
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
OK for the price...
April M.
Séjour de 2 nuits en octobre 2023
Réponse de Milan le 22 déc. 2023
Dear April,Thank you for taking the time to share your feedback about your recent stay at Comfort Inn. We appreciate your candid review.I'm pleased to hear that the check-in process was quick and our staff was friendly. However, I apologize for any inconvenience caused by the unpleasant smell in your room and the stains on the bed. Your comments will be shared with our housekeeping team to ensure we address these issues promptly.I'm sorry to hear about the disturbance from the loud party and the inconvenience caused by the closure of our indoor pool. We understand the importance of these amenities to our guests, and we regret any disappointment you experienced.We appreciate your understanding, and if your travels bring you back to the area, we would welcome the opportunity to provide you with an improved and more enjoyable stay.Thank you for choosing Comfort Inn.Best regards,
10/10 Excellent
David, Gastonia
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Brandon
Voyage en couple
21 oct. 2023
Brandon
Séjour de 1 nuit en octobre 2023
4/10 Médiocre
Miranda, Jacksonville
Voyage en famille avec de jeunes enfants
20 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miranda
Séjour de 2 nuits en septembre 2023
6/10 Satisfaisant
Steven
Voyage en famille
3 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en août 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for sharing your feedback with us.We appreciate your 6/10 review, and we're pleased to hear that you found the linens, sheets, and towels to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority.We apologize for any issues you encountered with the cleanliness of the floor and walls. We take your feedback seriously, and we will use it as an opportunity for improvement to ensure all aspects of our accommodations meet the highest standards.If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to enhance your experience even further, please feel free to let us know.We hope to have the opportunity to welcome you back to Comfort Inn and Suites in the future. It would be our pleasure to provide you with an even more enjoyable stay.Thank you once again for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites
10/10 Excellent
Monica
28 août 2023
Monica
Séjour de 1 nuit en août 2023
10/10 Excellent
Antonio
25 août 2023
Antonio
Séjour de 1 nuit en août 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for sharing your perfect 10/10 rating with us.We are delighted that you had such a positive experience during your stay, and we truly appreciate your kind words. Your satisfaction is our top priority, and we're pleased to know that we met your expectations.If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to enhance your experience even further, please feel free to let us know.We look forward to the opportunity to welcome you back to Comfort Inn and Suites in the future. It would be our pleasure to provide you with another outstanding stay.Thank you once again for your wonderful feedback, and we can't wait to serve you again soon.Warm regards,MilanManager, Comfort Inn and Suites
4/10 Médiocre
Abbie, Cleveland
23 août 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Abbie
Séjour de 1 nuit en août 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for sharing your feedback with us.We appreciate your 2/5 review, and we're sorry to hear that your experience fell below your expectations.Your satisfaction is important to us, and we take your feedback seriously. If there are specific aspects of your stay that you would like to discuss or if you have any suggestions for us to improve your experience, please feel free to let us know.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.Thank you for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites
2/10 Horrible
Michael
Voyage en famille
20 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Michael
Séjour de 1 nuit en août 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for taking the time to share your feedback.We're sorry to hear about your 2/10 rating and the issues you encountered during your stay. We understand that your experience did not meet your expectations, and for that, we sincerely apologize.If you're open to sharing more details about your stay or any specific concerns you had, we would greatly appreciate it. Your feedback is valuable to us as we continuously work to improve our services and accommodations.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Thank you for your feedback, and we look forward to the possibility of serving you better.Warm regards,MilanManager, Comfort Inn and Suites
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mediocre
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites and for sharing your feedback with us.We appreciate your 6/10 review and the insights you've provided about your stay. We're glad to hear that you found our staff to be kind and that you had a good night's sleep in a clean and comfortable room.We apologize for any concerns you had about the parking lot area and the ongoing remodeling work. We understand how these factors can impact your overall experience. Your feedback regarding breakfast is also noted, and we will work to improve the quality of our offerings.While we're grateful that you enjoy the Comfort Inn and Suites brand, we're sorry to hear that you may not return to this specific location. We understand that each guest's preferences vary, and we appreciate your honest assessment.If you have any further comments or if there's anything else you'd like to share with us, please feel free to do so.We hope to have the opportunity to serve you at another Comfort Inn and Suites location in the future and provide you with an even more satisfying stay.Thank you once again for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites
8/10 Bien
Chris
29 juil. 2023
Chris
Séjour de 1 nuit en juillet 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for sharing your feedback with us.We appreciate your 4/5 review and are pleased to hear that you had a positive experience during your stay.If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to enhance your experience even further, please feel free to let us know. Your feedback is important to us as we continuously strive to provide the best possible accommodations and service for our guests.We hope to have the opportunity to welcome you back to Comfort Inn and Suites in the future. It would be our pleasure to provide you with another enjoyable stay.Thank you once again for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites
10/10 Excellent
tony
Voyage en famille
27 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tony
Séjour de 1 nuit en juillet 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your overnight stay, and for taking the time to leave us a positive review.We are thrilled to hear that our staff made a positive impact on your experience and made it easy for you during your stay. Providing excellent service and ensuring our guests' comfort are our top priorities, and it's gratifying to know that our efforts were recognized.Your feedback motivates us to continue delivering the best hospitality possible to all our guests. We truly appreciate your kind words, and we will share your compliments with our team.If your future travels bring you back to this area, we would be delighted to have the opportunity to welcome you back to Comfort Inn and Suites. If there's anything specific you enjoyed during your stay or any additional feedback you'd like to share, please feel free to reach out to us.Thank you once again for your glowing review, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites
10/10 Excellent
Sandra, Knoxville
27 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en juillet 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your recent stay, and for taking the time to share your positive review.We are delighted to hear that you found our hotel to be clean and comfortable. Providing a welcoming and well-maintained environment is of utmost importance to us, and we are pleased to know that we met your expectations.Your satisfaction is our ultimate goal, and we are thrilled that you had a pleasant experience during your stay with us.If your future travels bring you back to the area, we would be honored to have the opportunity to welcome you back to Comfort Inn and Suites. Should you have any specific preferences or requests for your next visit, please feel free to reach out to us, and we'll be more than happy to assist you.Once again, thank you for your positive feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites
6/10 Satisfaisant
Steve
26 juil. 2023
Steve
Séjour de 3 nuits en juillet 2023
Réponse de Milan le 5 sept. 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for taking the time to share your feedback with us.We appreciate your 3/5 review, and we're sorry to hear that your experience may not have met your expectations to the fullest.If there are specific aspects of your stay that you would like to discuss or any suggestions you have for us to improve your experience, please feel free to let us know. Your feedback is valuable to us as we continuously work to enhance our services and accommodations.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Thank you for your feedback, and we look forward to the possibility of serving you better.Warm regards,MilanManager, Comfort Inn and Suites
10/10 Excellent
Jose
18 juil. 2023
Jose
Séjour de 1 nuit en juillet 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for giving us a perfect rating!We are thrilled to receive your 10/10 review and to know that you had an excellent experience with us. Your satisfaction is our top priority, and we are delighted that we met and exceeded your expectations.Our team works diligently to provide a comfortable and enjoyable stay for all our guests, and your positive feedback serves as a great encouragement for us to continue delivering exceptional service.If your future travels bring you back to this area, we would be honored to have the chance to welcome you back to Comfort Inn and Suites. If there's anything specific you loved about your stay or any way we can further improve, please feel free to let us know.Once again, thank you for your fantastic review, and we can't wait to serve you again on your next visit.Warm regards,MilanManager, Comfort Inn and Suites
2/10 Horrible
Robert
18 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 1 nuit en juillet 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for taking the time to share your feedback with us.We are genuinely sorry to learn that your recent experience with us did not meet your expectations, and for that, we sincerely apologize.Your satisfaction is of utmost importance to us, and we are disappointed that we fell short in providing you with a more positive stay.We would greatly appreciate it if you could provide us with more details about the specific issues you encountered so that we can better understand what went wrong and take immediate steps to address them.Please know that your feedback is valuable to us, and we will use it as an opportunity to learn and improve.If you would consider giving us another chance, we would be grateful for the opportunity to make amends and provide you with a much-improved experience.Thank you once again for sharing your feedback, and we hope to have the chance to welcome you back to Comfort Inn and Suites.Warm regards,MilanManager, Comfort Inn and Suites
8/10 Bien
Riva
Voyage en famille
14 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Riva
Séjour de 3 nuits en juillet 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for taking the time to share your feedback with us.We are pleased to hear that our staff made a positive impression on you. Providing excellent service and hospitality is our top priority, and we are delighted that our team members contributed to a wonderful experience during your visit.We apologize that the location did not meet your expectations. We understand the importance of a convenient and comfortable location, and we regret that it fell short of what you anticipated. Your comments will be taken into consideration as we continue to improve our services.It's wonderful to know that you found our property to be nice. We are committed to providing a well-maintained and welcoming environment for all our guests.If your future travels bring you back to the area, we would be grateful for the opportunity to serve you again at Comfort Inn and Suites. If there's anything specific you enjoyed about your stay or any additional feedback you'd like to share, please feel free to reach out to us.Thank you once again for your feedback, and we look forward to welcoming you back in the future.Warm regards,MilanManager, Comfort Inn and Suites
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
13 juil. 2023
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites and for taking the time to share your feedback with us.We appreciate your review, and we regret that your experience did not meet all your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we apologize if the price did not align with your expectations.We understand the importance of offering competitive pricing, and we continually assess and adjust our rates to provide the best value for our guests. Your feedback will be considered as we review our pricing strategies to ensure they are in line with the standard of the hotel.Comfort Inn and Suites is designed to provide a convenient and comfortable overnight experience, and we're sorry that it didn't fully meet your expectations for a longer stay.We appreciate your candid feedback, and we'll use it to make improvements to enhance our services and better meet the needs of our guests.If you have any additional comments or suggestions, please feel free to reach out to us. We would be grateful for another opportunity to serve you in the future and provide a more satisfying experience.Thank you once again for your valuable feedback, and we hope to welcome you back to Comfort Inn and Suites in the future.Warm regards,MilanManager, Comfort Inn and Suites
2/10 Horrible
Larry, Colorado Springs
Voyage en famille
4 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en juin 2023
Réponse de Milan le 2 août 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites and for sharing your feedback with us.We sincerely apologize for the issues you encountered during your stay, and for not meeting your expectations.Your comments about the condition of our facilities and the presence of mold in the bathroom are deeply concerning, and we take them very seriously. Maintaining a clean and comfortable environment is of utmost importance to us, and we will immediately address these concerns to rectify any maintenance and cleanliness issues.We also apologize for the strange taste you experienced with the waffle. Our breakfast offerings should always meet the highest standards of quality, and we will investigate this matter to ensure the issue is resolved.We're glad to hear that you found the bed to be good, and we apologize that the rest of your stay did not match the comfort you deserved.Your feedback is crucial to us, and we are committed to making improvements based on your comments.If you would consider giving us another chance, we would be grateful for the opportunity to provide you with a much-improved experience that reflects the high standards we set for ourselves.Thank you once again for sharing your feedback, and we hope to have the chance to welcome you back to Comfort Inn and Suites in the future.Warm regards,MilanManager, Comfort Inn and Suites