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Avis sur Canopy by Hilton Memphis Downtown

4 out of 5
Canopy by Hilton Memphis Downtown
164 UNION AVENUE, Memphis, TN

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 544 avis sur 929." "
Note des voyageurs de 8 (Bien), d’après 210 avis sur 929." "
Note des voyageurs de 6 (Satisfaisant), d’après 91 avis sur 929." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 929." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 929." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Florentine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hébergement à proximité des attractions principales, très bon déjeuner, employés disponibles et serviables. On peut facilement marcher vers les sites d’intérêt
Séjour de 2 nuits en août 2022
Réponse de Canopy Memphis le 25 août 2022
Thank you for sharing!

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay right downtown
Séjour de 1 nuit en mai 2024
Réponse de Jordan le 22 mai 2024
We are so glad to hear you enjoyed your stay with us. We are already looking forward to seeing you on your next visit to Memphis.

10/10 Excellent

Michael W.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Multiple stays here and always pleased.
Séjour de 3 nuits en mai 2024
Réponse de Cynthia J le 20 mai 2024
Thank you for your loyalty to Canopy and Hilton brand. We appreciate you taking the time to share your feedback and we look forward to welcoming you back.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and realli nice management. A/C system makes a little noise.
Séjour de 4 nuits en mai 2024
Réponse de Cynthia J le 17 mai 2024
Thank you for sharing your experience, we are so glad that you selected our hotel. We hope that you will visit us again.

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yay
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 17 mai 2024
Yay, we are so glad you had a great time at our hotel. We appreciate the wonderful rating. We hope that your travel plans bring you back to Memphis.

6/10 Satisfaisant

Thomas

Voyage en famille
Just an average experience. The room was nice and clean, front desk staff courteous and helpful. Restaurant and bar staff and service was poor, almost an embarrassment. The bartender intentionally overcharged me for a glass of wine, which felt intentional. I almost booked the Peabody across the street but a few reviews made it sound dated so I choose the Hilton. So sorry I did. We wound up going over there for food and drinks and there is no comparison.
Séjour de 3 nuits en mai 2024
Réponse de Cynthia J le 6 mai 2024
Thank you for sharing about your recent stay. We apologize that you had some issues with your stay but appreciate you taking the time to share this with us. We will look into the issues that you shared and use this information to improve our operations.

10/10 Excellent

Kathryn

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Saturday nights in Memphis are noisy but other than that, we had a great stay. Front desk was awesome.
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 30 avr. 2024
We apologize for the noise during your stay but I am so glad that our front desk made a lasting impression on your stay. Thank you for taking the time to share about your experience. We hope that your travel plans bring you back to Memphis.

10/10 Excellent

Melanie

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 27 avr. 2024
Thank you for the excellent rating from your recent stay and we appreciate you sharing your experience. We hope that your travel plans bring you back to Memphis and to our hotel.

6/10 Satisfaisant

Patricia

The valet service was great, especially our Valet William. The front desk staff were very professional and friendly. There was no microwave in the room. We needed one. There was no tub in the room. We wanted one. Didn’t like barn door on bathroom. Room was too small.
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 27 avr. 2024
Thank you for sharing your kind comments about our staff. We apologize that our hotel did not have some of the amenities or features that you prefer but we appreciate you selecting our hotel and giving us a try.

4/10 Médiocre

Amanda

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No hand soap, only 1 towel and wash cloth for 4 people, and no hand towels. Not very clean. No necessities.
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 27 avr. 2024
We apologize that we did not meet your expectations during your stay. I thank you for sharing your experience so that we can be aware of our shortcomings and work towards constant improvement.

10/10 Excellent

Eunice

Séjour de 3 nuits en avril 2024
Réponse de Cynthia J le 17 mai 2024
Thank you for the excellent rating, we appreciate you taking the time to share your feedback.

8/10 Bien

Joanna

Les points forts : Propreté, personnel et service, équipements
Decent Hilton hotel with really great staff. Comfortable room. Be warned the Expedia description of the premium room is incorrect. It is no larger than the standard room as website states, just has a window where the standard doesn’t. Window could look out over Peabody or just a car park and alleyways at back of hotel. Solo travelling in the Memphis area was also quite risky, the city didn’t always feel safe but the area around the hotel was ok.
Séjour de 3 nuits en avril 2024
Réponse de Cynthia J le 27 avr. 2024
Thank you for your kind words about our staff. I am glad that the room was comfortable. Your description of a premium room is correct, the square footage is the same as a standard room. Premium rooms are on the 4th or 5th floor therefore there is more sunlight with a view of Peabody or a downtown view that has the garage next door to us.

10/10 Excellent

Jean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful and the staff friendly and very helpful. There is valet parking, but otherwise no good parking options. I walked about 3 blocks to a Walgreens at 6:30 PM, but it was light out. I didn't feel safe walking there. I took a slightly different route back to the hotel and it was fine. I should have asked staff before walking.
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 27 avr. 2024
Thank you for sharing your experience and your kind words about our staff. I apologize that you did not feel safe while walking to Walgreen's. We appreciate you selecting our hotel during your visit to Memphis.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower did not have any hot water and service had to be called. They fixed this quickly and we were good to go. The bathroom door was not able to stay closed.
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 27 avr. 2024
We apologize for the maintenance issues you experienced with your room during your stay. Thank you for letting us know while you were here so that we could resolve it during your stay.

2/10 Horrible

Tiffiney, new orleans

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 27 avr. 2024
We apologize that your recent stay was unsatisfactory. We would love to hear about your experience so that we can do better each and every day. Our goal is to learn from our shortcomings and grow from them.

8/10 Bien

Mariya

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Cynthia J le 27 avr. 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback.

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel in the middle of everything downtown Memphis!
Séjour de 4 nuits en avril 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for staying with us during your visit to Memphis. I am so glad that you enjoyed your stay and that you had an opportunity to visit some of the great happenings in downtown Memphis.

2/10 Horrible

Jason

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Check in/Room availability was terrible! Didn’t get our room until hours after “check in” time. They sent our luggage to the wrong room but luckily the couple were honest and gracious enough to return to the front desk. The front desk manager told us he would comp our room but now 2 weeks later we haven’t seen a credit. The hotel was nice outside those factors.
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 27 avr. 2024
Thank you for sharing your experience with us. I was briefed on your incident, and I truly apologize that the errors of our team impacted you so greatly during your stay with us. I will try to reach out to you through the Expedia contact information to share more details with you.

8/10 Bien

sherrie

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is very nice and clean friendly staff and great location. My only con is that I ordered room service and a chicken Cesar salad and a soda was $40
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for taking the time to share your feedback from your stay. Your kind words about our staff and location means so much to us.

4/10 Médiocre

Crystal

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We had to wait until after 7:00pm to check into our second room because it wasn’t ready. There was no hot water. Valet parking was advertised on our reservation as $35 but was $48 when we got there. We got free breakfast, however.
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 28 avr. 2024
We apologize that there was a serious delay on your room being ready. We know this is a great inconvenience for you and we really do our best for this to not happen. Our valet service cost changed on April 1, 2024, and we updated the sites to reflect this.

2/10 Horrible

Zackery

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Still haven’t check in. Arrived at 5:00 for a 4:00 check in. My wife got dressed for our evening in the lobby restroom. Still, as of 9:00 PM haven’t received the call that our room is ready. Less than exceptional experience in every regard. Zero stars.
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for sharing your feedback. We apologize that you had such a negative experience as we know waiting on a room is not pleasant. We appreciate your feedback.

10/10 Excellent

Marianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, easy walk to Beale Street, helpful front desk staff, nice room.
Séjour de 2 nuits en avril 2024
Réponse de Cynthia J le 28 avr. 2024
I hope you enjoyed walking in Memphis. Beale Street is such an easy walk from the hotel and we are so glad that you had an excellent stay and experience in our City. We appreciate the kind words about our staff that you shared.

10/10 Excellent

Lekichia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was beautiful and staff were helpful and friendly through my staff. I will definitely stay with them again.
Séjour de 4 nuits en avril 2024
Réponse de Miranda Momon le 9 avr. 2024
Thank you so much, we are so glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Fonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for the excellent rating of your stay. We appreciate you taking the time to share this with others.

6/10 Satisfaisant

Channing

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for your rating of your stay and our hotel. We appreciate you selecting our hotel for your stay.

6/10 Satisfaisant

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is nice - new, trendy decor and spacious. On site restaurant had a good breakfast. The staff was very friendly. What I did not like is that there is huge bathroom, but the shower and toilet area has no door to separate it Also, the door from the main room to the bathroom is levered, so there is very little privacy. It was difficult with 3 of us in the room. It is not a thoughtful design. We brought our own pillows, but the cleaners took our pillow cases on the day they cleaned. They were not able to return them to us. We had clearly separated our pillow from theirs, so I am not sure why that happened. We were missing soap, tissues and there was an electrical issue with the outlet between the beds that they never were able to fix that during our 3 night stay. It also took two requests to get soap/tissues, and instead of tissues they brought toilet paper. I would request a room that is not on the Main Street, or you will get lots of street/car noise. Upper floor would also be best as we had a lot of noise from someone walking around the room above us.
Séjour de 3 nuits en mars 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for the excellent feedback on your stay. This is how we learn on what needs to be improved in our operations. I definitely understand your feedback on the design of the bathroom. I apologize that our staff took the pillow cases to the cleaners - we shared this information during our morning stand-ups so that our team is more conscience of personal pillows. I apologize for the room not being stocked properly with the amenities and the delay in getting this resolved. Again, thank you for sharing this as it is great information for us.

10/10 Excellent

Jerrica

Séjour de 1 nuit en mars 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for staying with us and sharing your experience. We hope that you will come back and visit us again.

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel would stay again.
Séjour de 3 nuits en mars 2024
Réponse de Miranda Momon le 9 avr. 2024
Thank you so much for your feedback. We hope to see you again.

10/10 Excellent

Kenyata, Madison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and great staff
Séjour de 1 nuit en mars 2024
Réponse de Miranda Momon le 9 avr. 2024
Thank you so much for your feedback

6/10 Satisfaisant

Tommy

Les points forts : Propreté et personnel et service
Nice property
Séjour de 1 nuit en mars 2024
Réponse de Miranda Momon le 9 avr. 2024
Thank you so much for your feedback

10/10 Excellent

Melody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i stay here every time I'm in Memphis, front desk staff Eboni is a sweetheart
Séjour de 2 nuits en mars 2024
Réponse de Miranda Momon le 9 avr. 2024
We are so glad you enjoyed your stay with us

10/10 Excellent

Roland, Wheeling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cynthia J le 28 avr. 2024
Thank you for staying with us. I am so glad that you enjoyed your stay.

10/10 Excellent

Heriberto

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, very cozy in the winter. Great restaurant with good food. Very convenient to Beale St, walking distance…we stay here every year for the IBC ( international blues competition)
Séjour de 5 nuits en janvier 2024
Réponse de Kaion M. le 16 mars 2024
Thank you so much for your feedback.

4/10 Médiocre

Jennifer

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No soap Covers coming apart Floor of shower dirty
Séjour de 1 nuit en mars 2024
Réponse de Kaion M. le 16 mars 2024
Thank you so much for your feedback.

10/10 Excellent

Melanie

Séjour de 1 nuit en mars 2024
Réponse de Kaion M. le 16 mars 2024
Thank you so much for your feedback.

10/10 Excellent

Tae

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10 best place to stay while in Memphis
Séjour de 2 nuits en février 2024
Réponse de Kaion M. le 16 mars 2024
Thank you so much for your feedback.

2/10 Horrible

michael, Detroit

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Kaion M. le 16 mars 2024
Thank you so much for your feedback.

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Kaion M. le 16 mars 2024
Thank you so much for your feedback.

10/10 Excellent

Araceli

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excelente
Séjour de 3 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

Michele

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was exceptional.
Séjour de 4 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

Sandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most friendly staff
Séjour de 3 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything!!!
Séjour de 1 nuit en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

8/10 Bien

rayon

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

8/10 Bien

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

Alex

Séjour de 1 nuit en février 2024
Réponse de Kaion M. le 20 mars 2024
Thank you so much for your feedback.

10/10 Excellent

Michael W.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoy staying at the Canopy. Really nice staff and a cool place. Great location too.
Séjour de 2 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

8/10 Bien

Melisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for three days to tour and experience Memphis. When we initially checked in our rooms ventilation system was so load you couldn’t hear yourself talk. Obviously, it needed service. We didn’t even unpack our bags. The front desk was more than accommodating in immediately moving us to a different room. It was done without fanefare and with a smile. The hotel is clean and has a modern vibe to it. Its location is centrally located with easy access to Beale St which is only a short 5 min walk. The rooms are nicely appointed and clean. Elevator service is fast. We never waited more than a few minutes for service. The front desk staff are cheery and friendly. They were more than friendly and when it was pouring outside one day, allowed us to borrow an umbrella. The coffee shop was staffed every morning by the most effervescent, bubbly woman who greeted all her customers with such enthusiasm that it was refreshing. If the rest of the world woke up in the mood she did, life as we know it would be different. She was a pleasure .
Séjour de 4 nuits en février 2024
Réponse de Kaion M. le 24 févr. 2024
Thank you so much for your feedback. WE appreciate your business!

10/10 Excellent

Brianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful stay. Convenient location
Séjour de 1 nuit en février 2024
Réponse de Kaion M. le 6 févr. 2024
Thank you so much for your feedback.