Avis
7,8
Bien
8,4/10
Propreté
8,0/10
Personnel et service
7,8/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
28 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Saif Ian Rashid le 30 juil. 2023
Dear Anthony,Thank you for the perfect 10/10 rating! We are absolutely thrilled to receive such high praise. Your satisfaction is of utmost importance to us, and we're grateful that you had an exceptional experience during your stay.We look forward to welcoming you back in the future and providing you with another outstanding stay. Your continued support means a lot to us!Kindest regards,Saif Ian RashidGeneral Manager
8/10 Bien
Terry
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 3 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 29 mai 2024
Dear Terry, Thank you for your feedback following your stay at the Stamford Plaza Melbourne. I am delighted that you enjoyed our exceptional location in central Melbourne and hope you had to time to take in all that Melbourne has to offer.We appreciate your comment with regards to the breakfast cost. It is through comments such as yours that we are able to identify areas with potential for improvement and I will certainly ensure your feedback is shared with our team for their further review. We certainly look forward to welcoming you back during your next visit to Melbourne.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Jackylyn
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jackylyn
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
??
22 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
??
Séjour de 4 nuits en mai 2024
10/10 Excellent
Neil
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neil
Séjour de 2 nuits en mai 2024
10/10 Excellent
Luke
Voyage en couple
18 mai 2024
Luke
Séjour de 2 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 21 mai 2024
Dear Luke, Thank you for your feedback following your stay at the Stamford Plaza Melbourne. I am delighted that you enjoyed our exceptional location in central Melbourne and hope you had to time to take in all that Melbourne has to offer.We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Tom
Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements
Tom
Séjour de 2 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 21 mai 2024
Dear Tom,Thank you for taking the time to share your feedback following your stay here in Stamford Plaza Melbourne. We're pleased to hear that our central location near the CBD is indeed one of our standout features, and it is also good to know that you found the price reasonable. However, we regret that you found the furnishings and bathroom to be outdated and worn. We are constantly upgrading our facilities to deliver our guests with an experience which is exceptional in every sense. I am happy to inform you that we are currently working on our prototype suite and hope to have the major refurbishments of all our suites underway in the near future.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Saif Ian RashidGeneral Manager
8/10 Bien
Tracy
Voyage en famille, Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 16 mai 2024
Dear Tracy, Thank you for sharing your feedback following your recent stay with Stamford Plaza Melbourne. We appreciate your comments.We're glad to hear that you found our Hotel to be comfortable and clean. However, we apologize if the aging tiles in the bathroom detracted from your overall experience. We are constantly upgrading our facilities to deliver our guests with an experience which is exceptional in every sense. Your feedback is important to us, and we will review this internally to ensure improvements are made.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Simone
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements
Simone
Séjour de 1 nuit en mai 2024
Réponse de Saif Ian Rashid General Manager le 21 mai 2024
Dear Simone, Thank you for sharing your experience following your stay here in Stamford Plaza Melbourne, Simone!We're delighted to hear that you found our property comfortable and our staff excellent. Your feedback about the rooms feeling a little tired is duly noted, and we appreciate your understanding. We're glad you enjoyed our amenities, especially the pool, sauna, and spa on the top level. We strive to offer great value for our guests, and we're thrilled that you found our location and room size to be exceptional. We hope to welcome you back again soon for another enjoyable stay!Best regards, Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Monika Prasad
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monika Prasad
Séjour de 3 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 21 mai 2024
Dear Monika Prasad,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
YASUKO
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YASUKO
Séjour de 4 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 21 mai 2024
Dear Yasuko,Thank you for your valuable feedback following your stay here in Stamford Plaza Melbourne, Yasuko.We're delighted to hear that you found our room spacious and relaxing, providing the comfort you needed during your stay. It's great to know that you enjoyed the breakfast at our restaurant, especially the Chinese porridge and freshly cooked omelette. We strive to provide a satisfying dining experience for all our guests. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon!Best regards, Saif Ian RashidGeneral Manager
8/10 Bien
Grant
Voyage en groupe, Voyage en couple
9 mai 2024
Grant
Séjour de 2 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 22 mai 2024
Dear Grant,Thank you for sharing your feedback following your recent stay at Stamford Plaza Melbourne.We are pleased to hear that you found our hotel facilities and location to be great. However, we regret to learn about the issues you encountered during your stay.Please accept our sincere apologies for the slow check-in process and the inconvenience caused by other guests jumping ahead. We strive to provide efficient and courteous service to all our guests, and your experience does not reflect our usual standards. Rest assured, we will address this matter with our front desk team to ensure it does not happen again.We also apologize for the condition of the interior walls and fittings, as well as the plumbing issues that required you to change rooms. While we are glad to hear that the cleanliness of our hotel met your expectations, we understand that the overall condition of your room is equally important. Your feedback has been noted, and we will review these concerns with our maintenance team to ensure necessary improvements are made.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back to Stamford Plaza Melbourne in the future, where we aim to provide you with a more enjoyable and seamless experience.Best Regards,Saif Ian RashidGeneral Manager
4/10 Médiocre
Emily
7 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en mai 2024
Réponse de Saif Ian Rashid General Manager le 10 mai 2024
Dear Emily, Thank you for sharing your feedback regarding your recent stay. However, we're truly sorry to learn that your overall stay did not meet your expectations. We would appreciate more specific details about what aspects of your stay were unsatisfactory, so that we can address those issues and improve our services for future guests.Our goal is to ensure that all guests have a pleasant and comfortable experience, and your feedback is valuable in helping us achieve that goal. If you're willing to share more details, please don't hesitate to reach out. We are committed to providing the best possible guest experience and would like to learn more about how we can enhance our services.Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.Best regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Beverley
Voyage en couple
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Beverley
Séjour de 2 nuits en mai 2024
Réponse de Saif Ian Rashid General Manager le 10 mai 2024
Dear Beverley,Thank you for sharing your feedback following your recent stay with Stamford Plaza Melbourne. We apologize for the inconvenience you experienced during the check-in process due to the long queue and limited staff available. Your feedback regarding the need for additional staff during peak check-in times is duly noted, and we will review our staffing procedures to ensure a smoother check-in experience for our guests.We are pleased to hear that you found your room to be clean and comfortable, although we apologize if it appeared a little aged. Your satisfaction is important to us, and we will continue to work on enhancing our facilities for the comfort of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Saif Ian RashidGeneral Manager
8/10 Bien
Rebekah
1 mai 2024
Les points forts : Propreté et personnel et service
Rebekah
Séjour de 2 nuits en avril 2024
Réponse de Saif Ian Rashid General Manager le 9 mai 2024
Dear Rebekah,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Darren
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren
Séjour de 2 nuits en avril 2024
Réponse de Saif Ian Rashid General Manager le 6 mai 2024
Dear Darren, Thank you for your review and 5 star rating following your recent stay at Stamford Plaza Melbourne. We are delighted you found our service and facilities exceeded your expectations in all the areas and that you enjoyed a great stay with us. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Giuseppe
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giuseppe
Séjour de 3 nuits en avril 2024
Réponse de Saif Ian Rashid General Manager le 6 mai 2024
Dear Giuseppe, We're thrilled to hear that you enjoyed your stay at Stamford Plaza Melbourne and that you found our location to be great.Providing a convenient and accessible base for exploring Melbourne is one of our top priorities, and we're delighted that our location met your needs.We're also pleased to hear that you found our staff to be lovely. Ensuring that our guests receive friendly and attentive service is important to us, and we're glad that our team made a positive impression on you.Thank you for choosing to stay with us! We look forward to welcoming you back on your next visit to Melbourne. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Raelene
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raelene
Séjour de 1 nuit en avril 2024
8/10 Bien
Jennifer
25 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Saif Ian Rashid General Manager le 7 mai 2024
Dear Jennifer, Thank you for sharing your experience following you recent stay here in Stamford Plaza Melbourne, Jennifer.We're glad to hear that you found our boutique hotel to be lovely, with spacious, comfortable, and clean rooms. Ensuring our guests have a comfortable and enjoyable stay is important to us, and we're delighted that our accommodations met your expectations.Providing efficient and professional service is a priority for us, and we regret any disappointment this may have caused. Your feedback will be shared with our team to address this issue and ensure it is resolved promptly.We're also sorry to hear that the bar closed early on a public holiday eve, causing inconvenience. Your feedback regarding the operating hours will be reviewed to ensure we provide the best possible service to our guests, even during holiday periods.Thank you for choosing to stay with us, Jennifer. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Philip
24 avr. 2024
Philip
Séjour de 2 nuits en avril 2024
Réponse de Saif Ian Rashid General Manager le 21 mai 2024
Dear Philip,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Kylie
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kylie
Séjour de 2 nuits en avril 2024
Réponse de Saif Ian Rashid General Manager le 26 avr. 2024
Dear Kylie, Thank you for your feedback following your stay at the Stamford Plaza Melbourne. I am delighted that you enjoyed our exceptional location in central Melbourne and hope you had to time to take in all that Melbourne has to offer.Thank you also for highlighting the positive and friendly service provided by our team, especially It will be my pleasure to share your compliments with the team and see that they are rewarded for their efforts.We certainly look forward to welcoming you back during your next visit to Melbourne.Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Helen
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helen
Séjour de 2 nuits en février 2024
Réponse de Saif Ian Rashid General Manager le 22 avr. 2024
Dear Helen, Thank you for your review following your recent visit to Stamford Plaza Melbourne.We are glad that you enjoyed our conference facilities and really appreciate you taking the time to make your comment. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better.We look forward to welcoming you back in the future. Kind regards,Saif Ian RashidGeneral Manager
8/10 Bien
Jennifer
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Saif Ian Rashid General Manager le 19 avr. 2024
Dear Jennifer,Thank you for sharing your experience with Stamford Plaza Melbourne. We're delighted to hear that you found the bed comfortable. Your safety and comfort are our top priorities, and we will address these concerns to ensure a safer experience for all our guests, especially those who may require additional assistance.Your feedback is greatly appreciated, and we hope to welcome you back for a more enjoyable stay in the future.Warm regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Philip
12 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Philip
Séjour de 1 nuit en avril 2024
Réponse de Saif Ian Rashid General Manager le 8 mai 2024
Dear PhilipThank you for taking the time to provide us with your feedback following your recent stay at Stamford Plaza Melbourne.Your feedback is paramount in assisting us to deliver improvements wherever possible and once again is much appreciated.We thank you for choosing Stamford Plaza Melbourne and do hope we can welcome you again soon.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Barbara
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Saif Ian Rashid General Manager le 8 mai 2024
Dear Barbara,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Sonia
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonia
Séjour de 1 nuit en avril 2024
Réponse de Saif Ian Rashid General Manager le 8 mai 2024
Dear Sonia,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Wai Mei
Voyage en couple
8 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Wai Mei
Séjour de 4 nuits en mars 2024
Réponse de Saif Ian Rashid General Manager le 8 mai 2024
Dear Wai Mei,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Trent
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté et personnel et service
Trent
Séjour de 1 nuit en avril 2024
Réponse de Saif Ian Rashid General Manager le 8 mai 2024
Dear Trent, Thank you for sharing your feedback following your recent stay here in Stamford Plaza Melbourne. We appreciate your comments about your recent stay with us. Providing a comfortable and enjoyable experience for our guests is important to us.Maintaining high standards of cleanliness and ensuring that our facilities are well-maintained are top priorities for us, and we regret if we fell short of your expectations in this regard.We are constantly upgrading our facilities to deliver our guests with an experience which is exceptional in every sense. I am happy to inform you that we are currently working on our prototype suite and hope to have the major refurbishments of all our suites underway in the near future.We're glad to hear that you found our beds comfortable and our rooms clean. Ensuring a restful and comfortable stay for our guests is important to us, and we're pleased that we succeeded in meeting your expectations in this regard.Thank you for choosing to stay with us, Trent. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best Regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Maria
Voyage en famille
4 avr. 2024
Maria
Séjour de 2 nuits en mars 2024
Réponse de Saif Ian Rashid General Manager le 8 mai 2024
Dear Maria,Thank you for taking the time to provide us with your thoughtful and thorough feedback following your recent stay at Stamford Plaza Melbourne.I am extremely saddened to read that we did not deliver the highest level of customer service we strive for and extend a sincere apology.Your feedback will be used to focus specifically on staff training in guest relations and communication to ensure the highest level of service at all times.I do apologize for the impact this had on your experience and hope we have the opportunity to welcome you back.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Tina
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en mars 2024
Réponse de Saif Ian Rashid General Manager le 16 avr. 2024
Dear Tina,Thank you for taking the time to share your experience with Stamford Plaza Melbourne. We're thrilled to hear that you found our hotel to be wonderful and clean, and that you enjoyed the convenience of the tram stop right outside our door.Our team takes great pride in providing exceptional service, and it's rewarding to hear that our staff made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Saif Ian RashidGeneral Manager
8/10 Bien
Erin
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Propreté et équipements
Erin
Séjour de 1 nuit en février 2024
Réponse de Saif Ian Rashid General Manager le 16 avr. 2024
Dear Erin,Thank you for taking the time to share your feedback with Stamford Plaza Melbourne. We're glad to hear that you found Stamford Plaza Melbourne to be a decent option for your short stay in the heart of the city.We hope to have the opportunity to welcome you back again in the future.Best regards,Saif Ian RashidGeneral Manager
4/10 Médiocre
KRISTIE
1 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
KRISTIE
Séjour de 3 nuits en mars 2024
Réponse de Saif Ian Rashid General Manager le 16 avr. 2024
Dear Kristie, Thank you for sharing your feedback regarding your recent stay with Stamford Plaza Melbourne. We would appreciate more specific details about what aspects of your stay were unsatisfactory, so that we can address those issues and improve our services for future guests.Our goal is to ensure that all guests have a pleasant and comfortable experience, and your feedback is valuable in helping us achieve that goal. If you're willing to share more details, please don't hesitate to reach out. We are committed to providing the best possible guest experience and would like to learn more about how we can enhance our services.Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.Best regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Sartono
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sartono
Séjour de 4 nuits en mars 2024
Réponse de Saif Ian Rashid General Manager le 2 avr. 2024
Dear Sartono, Thank you for your review and 5 star rating following your recent stay at Stamford Plaza Melbourne. We are delighted you found our service and facilities exceeded your expectations in all the areas and that you enjoyed a great stay with us. We look forward to welcoming you back in the not too distant future. Best Regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Hayley
Voyage en couple
31 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Hayley
Réponse de Saif Ian Rashid General Manager le 2 avr. 2024
Dear Hayley, Thank you for taking the time to share your review following your stay here in Stamford Plaza Melbourne.We're truly sorry to learn that your overall stay did not meet your expectations. We would appreciate more specific details about what was broken, so that we can address those issues and improve our services for future guests.Our goal is to ensure that all guests have a pleasant and comfortable experience, and your feedback is valuable in helping us achieve that goal. If you're willing to share more details, please don't hesitate to reach out. We are committed to providing the best possible guest experience and would like to learn more about how we can enhance our services.Thank you again for taking the time to advise us where we can improve our services and I do hope we may have the opportunity to welcome you again. Best regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Robert
29 mars 2024
Les points forts : Propreté
Robert
Séjour de 2 nuits en mars 2024
Réponse de Saif Ian Rashid General Manager le 5 avr. 2024
Dear Robert,Thank you for taking the time to share your feedback with Stamford Plaza Melbourne. We're disappointed to hear that your experience did not meet your expectations.We understand the importance of accurate representation, and we will review our listing to ensure that it reflects the current state of our facilities. Your feedback regarding the staff's training is duly noted. We are committed to providing excellent service, and we will use your feedback to identify areas for improvement in our team's training and development.We're glad to hear that you had a positive interaction with our bell staff, and we will be sure to pass along your kind words to them.Please know that your feedback is valuable to us, and we will use it to make improvements to enhance the overall guest experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Saif Ian RashidGeneral Manager
8/10 Bien
Tomomi
Voyage en famille
23 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tomomi
Séjour de 5 nuits en décembre 2023
10/10 Excellent
Joanne
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en janvier 2024
Réponse de Saif Ian Rashid General Manager le 25 mars 2024
Dear Joanne,Thank you for your 5-star review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
JAMES
13 mars 2024
JAMES
Séjour de 4 nuits en mars 2024
Réponse de Saif Ian Rashid General Manager le 20 mars 2024
Dear James, Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Peter
8 mars 2024
Peter
Séjour de 1 nuit en mars 2024
Réponse de Saif Ian Rashid General Manager le 19 mars 2024
Dear Peter, Thank you for your feedback following your stay at the Stamford Plaza Melbourne. I am delighted that you enjoyed our exceptional location in central Melbourne and hope you had to time to take in all that Melbourne has to offer.Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's rewarding to know that our efforts were appreciated.We certainly look forward to welcoming you back during your next visit to Melbourne.Best Regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Ceejay
8 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ceejay
Séjour de 1 nuit en mars 2024
Réponse de Saif Ian Rashid General Manager le 21 mars 2024
Dear Ceejay, Thank you for taking the time to share your feedback following your stay here in Stamford Plaza Melbourne. We are sorry to note that your stay did not meet your expectations in all areas and share your disappointment that we have fallen short in our delivery of an exceptional stay.It is through comments such as yours that we are able to identify areas with potential for improvement and I will certainly ensure your feedback is shared with our team for their further review. Your satisfaction is important to us, and we would welcome the opportunity to restore your confidence in our hotel. Please feel free to contact our guest services team directly if you would like to discuss your experience further or if there is anything specific we can do to make amends.Thank you for choosing to stay with us, and we hope to have another chance to serve you better in the future.Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Kyung Jae
Voyage d’affaires
3 mars 2024
Les points forts : Propreté, personnel et service, équipements
Kyung Jae
Séjour de 2 nuits en février 2024
Réponse de Saif Ian Rashid General Manager le 21 mars 2024
Dear Kyung Jae,Thank you for sharing your feedback with us following your stay here in Stamford Plaza Melbourne. We're glad to hear that you found our hotel to have a traditional charm and appreciated its convenient location for business purposes. As a hotel with a rich history, we take pride in maintaining elements of tradition while ensuring our facilities and services meet the needs of modern travelers. Your positive comments about the convenience of our location are greatly appreciated.Should you have any further feedback or if there's anything we can do to enhance your experience during future stays, please feel free to let us know. We hope to have the opportunity to welcome you back again soon.Warm regards,Saif Ian RashidGeneral Manager
8/10 Bien
Daniel
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Saif Ian Rashid General Manager le 21 mars 2024
Dear Daniel,Thank you for choosing to stay with Stamford Plaza Melbourne and for sharing your experience. We're delighted to hear that you found our property spacious and your room comfortable. Providing a comfortable and welcoming environment for our guests is our top priority, and we're pleased to know that we succeeded in your case.It's also great to hear that you had positive interactions with our staff. We strive to provide excellent service, and your kind words are a testament to our team's efforts.We appreciate your feedback and are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Saif Ian RashidGeneral Manager
8/10 Bien
David
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Saif Ian Rashid General Manager le 19 mars 2024
Dear David, Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
6/10 Satisfaisant
Steve
Voyage en couple
29 févr. 2024
Les points forts : Propreté et personnel et service
Steve
Séjour de 1 nuit en février 2024
Réponse de Saif Ian Rashid General Manager le 29 févr. 2024
Dear Steve,Thank you for taking the time to share your thoughts about your recent stay with Stamford Plaza Melbourne. We're glad to hear that you found our hotel conveniently located and easy to access. We appreciate your feedback about the information provided at check-in, especially regarding the lifts. Your input is valuable, and we'll use it to enhance the overall guest experience.We hope to have the pleasure of welcoming you back for another positive experience in the future.Best regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Demet
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Demet
Séjour de 2 nuits en février 2024
Réponse de Saif Ian Rashid General Manager le 29 févr. 2024
Dear Demet, Thank you for your review and 5 star rating following your recent stay at Stamford Plaza Melbourne. We are delighted you found our service exceeded your expectations in all the areas and that you enjoyed a great stay with us. Thank you also for highlighting the positive and friendly service provided by our team. Your comments will certainly be shared with them and they will be very proud to have impacted so positively on your stayWe look forward to welcoming you back in the not too distant future. Best Regards,Saif Ian RashidGeneral Manager
8/10 Bien
Nathan
28 févr. 2024
Nathan
Séjour de 1 nuit en février 2024
Réponse de Saif Ian Rashid General Manager le 25 mars 2024
Dear Nathan,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
10/10 Excellent
SCOTT
Voyage d’affaires
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SCOTT
Séjour de 2 nuits en février 2024
Réponse de Saif Ian Rashid General Manager le 29 févr. 2024
Dear Scott,Thank you for sharing your feedback with us following your recent stay here in Stamford Plaza Melbourne. We're delighted to hear that you found our facilities and service amazing. We strive to offer a top-notch experience to our guests, and it's great to know that we met your expectations.Your understanding of the balance between the age of the hotel and the pricing is appreciated. We're committed to providing value for money, and it's rewarding to learn that you felt every detail and service was well-attended.We look forward to hosting you again for another excellent stay.Best regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Paul
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en février 2024
Réponse de Saif Ian Rashid General Manager le 29 févr. 2024
Dear Paul, It was nice to have you here in Stamford Plaza Melbourne. Thank you for your concise comment regarding the swimming pool. We're delighted to hear that you enjoyed it.If you have any specific feedback or suggestions about our swimming pool or any other aspects of your stay, please feel free to share them. We appreciate your input as we strive to enhance our guests' experiences.We hope to welcome you back for another enjoyable stay in the future.Best regards,Saif Ian RashidGeneral Manager
10/10 Excellent
Cassandra
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable home away from home
Cassandra
Séjour de 2 nuits en février 2024
Réponse de Saif Ian Rashid General Manager le 29 févr. 2024
Dear Cassandra,Thank you for taking the time to share your delightful experience at Stamford Plaza Melbourne. We're thrilled to learn that our hotel served as a comfortable "home away from home" for you.Our central location is indeed one of our greatest assets, providing easy access to a plethora of fantastic restaurants, theaters, the CBD, and the free tram network. We're pleased that you found our apartment-style room cozy and comfortable, offering the convenience of a kitchenette.It's fantastic to hear that you enjoyed the Singapore-inspired menu at Harry's Bar and Restaurant, and that the Happy Hour from 4-6pm added a delightful touch to your stay.We appreciate your kind words and look forward to welcoming you back for another exceptional experience at Stamford Plaza Melbourne.Warm regards,Saif Ian RashidGeneral Manager
10/10 Excellent
John
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charming Melbourne hospitality
John
Séjour de 1 nuit en février 2024
Réponse de Saif Ian Rashid General Manager le 29 févr. 2024
Dear John,We appreciate you taking the time to share your recent experience here in Stamford Plaza Melbourne. It brings us immense joy to read that you found our location to be ideal, offering proximity to Melbourne's vibrant theater district, top-notch shopping destinations, lively bars, renowned restaurants, and convenient transportation options.Our team is dedicated to providing exceptional hospitality, and we are delighted to hear that our reception staff, in particular, contributed to the charm of your stay. Their efforts to offer valuable information about city venues and dining options reflect our commitment to ensuring our guests have a memorable and enjoyable experience.Your positive feedback serves as a source of inspiration for our team to continue delivering outstanding service. We look forward to the opportunity to welcome you back to our hotel on your next visit to Melbourne. Until then, safe travels and thank you for choosing us for your stay.Warm regards,Saif Ian RashidGeneral Manager