L'hébergement Serviced Apartments Melbourne - Empire dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine couverte.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, seuls les animaux d'assistance sont acceptés au sein de l'hébergement.

Quelle est l'heure d'arrivée à l'hébergement Serviced Apartments Melbourne - Empire ?

Heure de début de l'enregistrement : 14 h 00 ; heure de fin de l'enregistrement : 23 h 00. Aucun enregistrement ne sera effectué en dehors des heures d'arrivée habituelles.

Où se situe l'hébergement ?

Dans le quartier de Quartier central des affaires de Melbourne, cet immeuble se trouve à moins de 5 minutes de marche de Melbourne Central et Queen Victoria Market.Collins Street et Centre commercial Bourke Street se trouvent également à moins de 15 minutes de là. Station de métro Melbourne Central n'est qu'à 4 minutes à pied et Station de métro Flagstaff est à 7 minutes.

Serviced Apartments Melbourne - Empire Avis, Prix & Photos 2025

8/10 Bien

ANNEL

Voyage en famille

4 janv. 2020

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre

Séjour de 2 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille

21 août 2019

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

'appartement est superbe. Par contre c'est très compliqué d'avoir la clé, pas de réception, et de pouvoir avoir un contact ne serait-ce que pour rallonger le séjour. Pas d'appareil téléphonique dans l'appartement et horaires très restreints. De plus pour laisser les bagages, c'est possible que jusqu'à 17h00. quand on a un vol à 22h00 c'est ennuyant.

Séjour de 1 nuit en août 2019

4/10 Médiocre

Sonia, Nouméa

14 avr. 2019

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Les points faibles : Personnel et service et confort de la chambre

Sans plus

Hôtel très bien situé au centre ville. Plusieurs organismes gère ces appartements. Le notre n'a pas de réception sur place, il a fallu aller chercher les clés de la chambre un pâté de maison plus loin. La serrure est particulièrement compliquée a utiliser et ce n'est qu’après notre 3éme coup de fil que quelqu'un s'est déplacé pour nous montrer.L'appartement est propre mais trop petit et la literie très mauvaise. Un lit de 140x190 avec un matelas très mou. Mon mari et moi nous sommes relayés pour dormir par terre! Je n'y retournerai pas, je pense que pour le même prix, je peux avoir un bien meilleur service et plus spacieux.

Séjour de 6 nuits en mars 2019

2/10 Horrible

Paul

27 avr. 2023

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

I followed all the protocols to get the keys and got no response from Empire Apartments. After multiple attempts to contact them I ended up having to seek alternate accommodation. I spoke with lastminute.com who were very helpful and got they me a full refund.

Séjour de 16 nuits en avril 2023

2/10 Horrible

Joshua

Voyage en groupe

3 avr. 2023

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Could not access property. Accommodation was fraudulently listed and uncontactable, lastminute has been no help and will not issue refund without soeaking to the property owner, whose emails and calls are not answered for months.

Séjour de 2 nuits en avril 2023

2/10 Horrible

Adrian

23 déc. 2021

Host took my security deposit and did not respond, I had to book another property. Do not ever pay any security deposit via bank transfer.

Séjour de 7 nuits en décembre 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants

19 juil. 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Unprofessional and unethical

Séjour de 13 nuits en juillet 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille

19 juil. 2021

Les points faibles : Services et équipements

They request a deposit but they do not refund it. Also they advertised the property with wifi but there was no wifi. I think it is bad for Wotif's reputation to have dodgy operators like this on their listings. I left the property on 29/06/21, emailed them on 2/07/21 requesting the refund and got no reply, called on 15/07/21 and spoke to Rae who took my bank details and said that I would be paid within 24 to 48 hours, I then called again today and spoke to Janty. I am not sure if that was his name because when I asked him to spell it he said he couldn't spell it and when I asked to speak to a manager he said there were none. He also said he couldn't do anything to assist with my refund today because the system was down.

Séjour de 5 nuits en juin 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille

19 juil. 2021

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

Broken dishwasher and microwave. 1 pot with no handles for cooking. Furniture grubby. Apartment stayed in wasn’t the one advertised

Séjour de 4 nuits en juillet 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille

7 juil. 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

There was nothing to like as we got given the wrong key and my family slept in the foyer for the first night. Then were forced to pay $310 for a locksmith to get in the room but couldn't leave as we couldnt lock it. Still waiting on our bond and locksmith refund and i have since discovered this is a scam thats been going for sometime now and Wotif will not help resolve this for me or try to prevent it happening to anyone else

Séjour de 10 nuits en juin 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille

6 juil. 2021

Les points forts : Services et équipements

Great location, close to city sites and lots of eateries. The apartment building had a lovely pool that the kids loved using.

Séjour de 1 nuit en juillet 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille

4 juil. 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

WORST APARTMENT I HAVE EVER STAYED AT!!! Customer service is non existing. From the broken oven, mattress on the floor for a bed, to a broken bathroom tap and electrical cord running across the kitchen sink to operate the fridge, just to mention a few. This apartment should not be available to hire and I will be putting in a formal complaint and asking for a full refund. This apartment is dangerous and needs some maintenance done ASAP before being available to hire. If they allow these noticeable things not to be kept maintained, what else do they let slide? WILL NEVER STAY AGAIN!!!

Séjour de 2 nuits en juillet 2021

10/10 Excellent

Beau

4 juin 2021

Séjour de 2 nuits en mai 2021

2/10 Horrible

Voyageur vérifié

Voyage d’affaires

29 mai 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Mouldy kitcken utensils, fire/smoke detector covered in plastic bag. Pubic hairs in the shower. Filthy floors, unit not clean, it looks like it hasn't for a long time. Chipped crokery with limited cutlery for 2 people. Dishwasher full of stinky stagnant water. Not working. Fridge leaks and washing machine floods. No in house service. In the 15 days of stay no return email and calls. Building is good but this owner of this apartment couldn't care as long as you have paid the money then you get the key to unit not fit for humans to stay in. I just wish I could display the photos I took of this unit. It would make you sick in the stomach.

Séjour de 15 nuits en mai 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants

26 mai 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Apartment was filthy and completely unacceptable. We arrived late in the evening and had no choice but to stay the night. We called the next morning and after complaining they moved us to another apartment at Eporo which was great. No wifi in either apartments however which was frustrating. Would recommend Eporo. Empire apartment had no working fridge, stank of cigarette smoke, gaps in windows made the room freezing, broken bed frame in one room so the mattress was on the floor. There were burn marks on the comforter and sheets and the dining table and they reeked of cigarette smoke. I could go on, but that was the main bit. They stated they fired the cleaner after being notified by us of how bad it was, but how any other guest stayed there without complaining is a mystery. Overall the customer service representative was helpful, and the rest of the stay at Eporo was good.

Séjour de 6 nuits en mai 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille

25 mai 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Séjour de 3 nuits en mai 2021

2/10 Horrible

Voyageur vérifié

15 mai 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

The condition of the property was terrible... there was a fridge in the hallway on a trolley ready to be moved out, a broken television screen on the floor, the bedding was dirty, kitchen tap did not work, the dishwasher was making a beeping sound all night, heavily damaged walls, disgusting shower, old printers and rubbish on the balcony... the list goes on. It was late by the time I checked in so there was no option but to stay here, however it was most definitely the worst hotel/apartment that I have ever stayed in & the pictures online were not even remotely close to what I encountered. Would never recommend.

Séjour de 1 nuit en mai 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille

12 mai 2021

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Condition of apartment was appalling. Walls had patch marks, couch had huge water stain marks, table was wobbly. Furniture looked like it came out of hard rubbish. Comforter layer was too small for bed. No antenna cable or internet on tv making it useless. Stained sheets were the last straw, we left without staying the night.

Séjour de 2 nuits en mai 2021

2/10 Horrible

S B

11 mai 2021

Séjour de 6 nuits en avril 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants

3 mai 2021

Les points faibles : Propreté

The apartment was close to shopping and public transport .Right in the centre of the CBD. There was plenty of room for our family of 4. Didn't like: the dishwasher was broken and was full of stagnant water and dirty dishes, the bedding 1 double bed only had a single quilt there we're no covers on the quilts and they were paper thin, A cutting board had been left in the cupboard with mould all over it, and for a family of 4 there was only 2 forks in the cutlery draw. Communication was all but non-existing emails went un-answered and phone calls constantly went to message bank. The Wi-Fi didn't work and the washing machine leaked all over the bathroom floor. Finally there was a plastic bag covering the smoke detector in the living room.

Séjour de 5 nuits en avril 2021

2/10 Horrible

Deanne

Voyage en famille

3 mai 2021

Les points faibles : Propreté et confort de la chambre

A nightmare to deal with & NOT clean

At the very last minute Empire changed my booking to another 1 of their properties at 108 Australia. The operator on the phone was most rude while swearing at me. They were difficult to deal with, the accommodation they sent us to was filthy dirty with hairs in the bed, no cord to the wifi modem and NO pots to cook with.

Séjour de 5 nuits en avril 2021

6/10 Satisfaisant

Avinash

Voyage d’affaires

24 avr. 2021

Les points faibles : Propreté

Unhygienic Apartment

There was no communication at all. Bed linen was really dirty and stained (refer to pic attached) There were lights bulbs missing (refer attached). No internet provided.

Bed linen has a damp patch in the middle

Séjour de 7 nuits en avril 2021

2/10 Horrible

S B

Voyage d’affaires

19 avr. 2021

Les points faibles : Propreté

Not very clean “serviced” apartment

Although the name mentions that it’s a service apartment, there is no service whatsoever. I booked for 7 days but the description tells us that the service would only be provided when booked for more than 7 days. There were not enough toiletries proved for even 2 days. Since there was no communication from the reception, we had to get our own. Also there was no internet provided. The room was not in a very clean condition- there were crumps still in the floor. Please save your money and book elsewhere!!

Séjour de 7 nuits en avril 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille

18 avr. 2021

Les points forts : Propreté

Les points faibles : Services et équipements

The property was ok but clearly not loved. The walls had been touched with an in matching paint so it looked scruffy. The furniture was cheap and scruffy. We had no wifi which meant we couldn’t use the tv at all (not even free to air) despite numerous emails, which were never answered and phone calls where they said they would send someone and never did. They changed my hotel on me which I only found out about after receiving an email thanking me for my stay days before we were due to check in. We couldn’t use the amenities because of covid. Car parking cost me a fortune because all my answers I received were very vague. There was only 1 fork and no bowls in the room. Luckily I didn’t pay much otherwise I would have been furious

Séjour de 5 nuits en avril 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille

17 avr. 2021

Les points faibles : Infrastructures et conditions de l’hébergement

I found this experience very difficult in regards to communicating when I needed directions. There is no assistance at all when you call the number provided unless you are interested in leaving a message if you want to purchase an apartment I will not be using Wotif again.

Séjour de 1 nuit en avril 2021

Serviced Apartments Melbourne - Empire

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