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Avis sur Saint Domain

4 out of 5
Saint Domain
33 Coventry St, Southbank, VIC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 62 avis sur 127." "
Note des voyageurs de 8 (Bien), d’après 50 avis sur 127." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 127." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 127." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 127." "

8,6/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La localisation à 15 min du centre-ville est parfaite. L,endroit est tr calme et la vue sur le centre-ville différente arp deux semaines dans le top end! C'est aussi reposant de marcher dans le parc - jardin botanique - monument du souvenir juste à côté. La machine à laver fonctionnait mal (ou on n'a pas trouver le moyen de la régler).
Séjour de 5 nuits en septembre 2019
Réponse de Team Saint Domain le 18 sept. 2019
Dear Guest, Thank you very much for booking with us and we are glad to hear you had great stay. We hope to see you in near future again.

10/10 Excellent

Wayne, Melbourne

Les points forts : Propreté et équipements
Great
Séjour de 3 nuits en avril 2024

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was nice and close to trams and CBD. Fantastic views from the roof of the city. Room was very tidy and had everything we needed.
Séjour de 11 nuits en avril 2024

10/10 Excellent

Karen, Silver Spring

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We really enjoyed this apartment for our week-long stay in Melbourne. It is very close to a tram stop and only a few stops to museums, Chinatown, Flinders train station, etc. The marvelous botanical garden is in easy walking distance. We had a wonderful view of the downtown skyline from our room on the 13th floor, and the staff was very friendly and helpful. It was especially nice to have a kitchen to make our own breakfast, since all the nearby breakfast spots were closed for Easter weekend.
Séjour de 7 nuits en mars 2024

10/10 Excellent

jaidyn

Séjour de 2 nuits en mars 2024

10/10 Excellent

Aleksandar, Newport

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Yasmin

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We stayed here for 7 nights, upon arrival we noticed a really stained couch which had blood stains on also and we got into bed on the first night and also noticed a blood stain on the pillow. I emailed the reception as soon as possible because they dont do 24hr reception this was the only way to contact them at the time. Although i didn't get a response for around 5 days the hotel manager was really lovely and couldn't be more apologetic about this, she offered us a late check out (of whenever we wanted) and also refunded a night for the inconvenience caused. The rooms were great and had everything we needed, also had a lovely rooftop with amazing views. This was in an ideal location and you can walk into the city in about 20 minutes whilst been in a nice quiet location. Also, its close to 3 coffee shops and an IGA so super convenient. I was told there would be a deep clean done on the room we were in so if im ever back in Melbourne i would stay here again

8/10 Bien

Michael

Les points forts : Propreté
Séjour de 4 nuits en janvier 2024

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
NOT AS ADVERTISED
Great location, friendly, helpful desk staff. However the room photo and ‘upscale’ description is totally misleading. The furniture is worn, inexpensive, and stained. The balcony is unkempt with no chairs with bars blocking the view. It is not a professionally cleaned place, plenty of evidence of uncleanliness. The washer/dryer combination is very difficult to use.
Séjour de 9 nuits en janvier 2024

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Greg

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en décembre 2023

8/10 Bien

Jayda

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

10/10 Excellent

Pietro

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tutto ok lo consiglio. Vicinissimo alla stazione tram ed al centro. Pulitissimo

10/10 Excellent

Chung Ngar

Séjour de 8 nuits en août 2023

8/10 Bien

Lisa

Les points forts : Infrastructures et conditions de l’hébergement
Fantastic location, tram stop is only half a block away. Awesome city views. Great communication from staff.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Freya

Les points faibles : Propreté
Séjour de 6 nuits en juillet 2023

10/10 Excellent

Sheriden

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great value!
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Samuel

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023

10/10 Excellent

Jason

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en juin 2023

10/10 Excellent

GRAEME

Les points forts : Propreté et confort de la chambre
Great location. Extremely helpful staff. One minor issue with old dirty mark on one of the sheets but overall presentation of room was good. Some balcony furniture would have added to the stay. Easy walk into city and great coffee shops located nearby.
Séjour de 3 nuits en mai 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Graeme,Thank you for your review of your recent stay with us. We're pleased to hear that you found our location great and our staff extremely helpful. We apologize for the issue with the sheet and take feedback seriously. We appreciate your suggestion for balcony furniture. Thank you for choosing to stay with us and we hope to see you soon.Best regards, Kylee, Front Office Manager

6/10 Satisfaisant

SAKI

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel staff were kind and the facilities were clean and nice. Access to tourist attractions is also good. However, we had to move to a new room because the Wi-Fi was not working. The room we moved to had clogged drains and a broken washing machine. We had limited time for the trip, and it was sad that we had to spend a little time on the trouble.
Séjour de 4 nuits en mai 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Saki,Thank you for your review. We are glad you enjoyed our kind staff and clean facilities, but we apologize for the inconvenience caused by the Wi-Fi and the issues with the new room. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards, Kylee, Front Office Manager

10/10 Excellent

ASHLEY

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Ashley,Thank you for choosing to stay with us and awarding us a perfect 5/5 rating. We are delighted to have provided you with an enjoyable experience and we hope to welcome you back soon.Best regards, Kylee, Front Office Manager

10/10 Excellent

Peter

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Peter,Thank you very much for choosing to stay with us and awarding us a perfect 10/10 rating. We are thrilled to know that you had such a great experience with us and we hope to welcome you back soon.Best regards, Kylee, Front Office Manager

10/10 Excellent

Karen

Voyage en couple
Very quite and peaceful
Séjour de 2 nuits en mai 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Karen,Thank you for taking the time to share your feedback with us. We are thrilled to know that you enjoyed a peaceful and tranquil stay at our property. We pride ourselves on providing a comfortable and relaxing atmosphere for our guests to unwind and recharge.Once again, thank you for choosing to stay with us. We hope to welcome you back soon.Best regards, Kylee, Front Office Manager

8/10 Bien

Anne Marie

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved the property and the location. Receptionists were lovely and the apartment was both beautiful and very clean on the inside. The only let down was the Balcony sliding doors which were badly in need of a clean on the outside. Thanks for a great stay though.
Séjour de 2 nuits en mai 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Anne Marie,Thank you for taking the time to leave a review of your recent stay with us. We are so pleased to hear that you enjoyed both our property and location and that our receptionists provided you with great service. It is also wonderful to hear that you found the apartment beautiful and clean.We would like to express apologies, however, for the balcony sliding doors which were not up to standard. We appreciate the feedback and have shared this with our housekeeping team to ensure that it is addressed moving forward.We are grateful for your kind words and thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon. Sincerely, Kylee, Front Office Manager

8/10 Bien

Jamin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great property with an awesome location and everything you need for your stay in Melbourne. We loved the fact you could walk into town and easy access to City, Shrine, South Melbourne and Gardens. We had a city view room for half the stay which was amazing, would highly recommend this over the internal room which was lacklustre. Staff were friendly and complex was pretty nice and quiet for the city location.
Séjour de 9 nuits en avril 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Jamin,Thank you for your positive review of your recent stay with us. We appreciate your feedback on our awesome location and friendly staff, as well as your recommendation for our city view rooms. We hope to welcome you back soon.Best regards, Kylee, Front Office Manager

10/10 Excellent

Serena

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location. Clean. We had to check in late and that process was made very easy for us.
Séjour de 2 nuits en avril 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Serena, Thank you for sharing your feedback about your recent stay at our property. We are thrilled to hear that you enjoyed the great location of our property, as well as the cleanliness.It is wonderful to also hear that the late check-in process was easy for you, we always strive to provide our guests with a seamless experience.Thank you for choosing to stay with us, and we look forward to welcoming you back soon. Kind regards, Kylee, Front Office Manager

10/10 Excellent

Amanda

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Amanda,Thank you for choosing to stay with us and for awarding us a perfect rating. We are delighted to have provided you with a wonderful experience and we hope to welcome you back soon. Kind regards, Kylee, Front Office Manager

6/10 Satisfaisant

Leanne

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Property was clean and comfy. Says there is free parking within 100m, there isn’t. It is all 2hr max metered parking and only free after 6:30pm and before 7:30am
Séjour de 1 nuit en avril 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Leanne,Thank you for taking the time to leave a review of your recent stay at our property. We are delighted to hear that you found our property clean and comfortable.However, we apologize for any inconvenience caused by the lack of accurate information regarding parking. We will take immediate steps to improve the communication of parking availability to ensure future guests are accurately informed.Thank you for your feedback, and we hope to welcome you back in the future.Best regards, Kylee, Front Office Manager

10/10 Excellent

Rosemine

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved spending the weekend here. Check in and out were so easy and we even got complimentary late check out so loved having a bit of a sleep in on the last day. It was close to public transport and there was free street parking over the weekend. There was also a very nice restaurant and cafe next door so really convinient for meals and coffee.
Séjour de 2 nuits en avril 2023
Réponse de Kylee, Front Office Manager le 11 juin 2023
Dear Rosemine,Thank you for your review of your recent stay with us. We are pleased to hear that you found the check-in and check-out process easy and appreciated the complimentary late check-out. We are glad that our location was convenient for public transport and nearby dining options. Thank you for sharing your positive comments, and we hope to welcome you back soon.Best regards, Kylee, Front Office Manager

8/10 Bien

Kaitlyn

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Property was in prime location. Staff were friendly, polite and super helpful. The room had everything we needed to get through our stay. Would have liked a smart tv so the option to watch netlix was there. Downside was that the roof terrace had been booked out for an engagement so we were unable to go up there. Found this slightly misleading as we were hoping to go up there and it didnt state anywhere that a reservation was required. Overall will happily stay there again, reasonably priced and excellent location.
Séjour de 3 nuits en mars 2023
Réponse de Kylee, Front Office Manager le 15 juin 2023
Dear Kaitlyn, Thank you for sharing your positive experience at the Saint Domain hotel. We are glad to hear that you enjoyed the prime location and found our staff friendly and helpful. We appreciate your feedback regarding the TV and the confusion about our rooftop terrace. We apologize for any inconvenience caused and will take your comments into consideration as we work to improve our guest experience. We hope to have the pleasure of welcoming you back soon. Kind regards, Kylee, Front Office Manager

10/10 Excellent

Colin

8/10 Bien

Philip

Les points forts : Propreté
Helpful staff
Comfortable beds very friendly helpful staff. Would have helped to have had a guest hand book especially as we required instructions on how to use the washer dryer but a member of staff seemed to think it wasn’t working properly which was a disappointment as it was one of the reasons we booked that particular apartment.
Séjour de 3 nuits en mars 2023

8/10 Bien

Cham Sum

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly reception.
Séjour de 4 nuits en février 2023

8/10 Bien

Jessica

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The view was amazing from the balcony. Comfortable bed. Location is perfect for dinner at southgate, and located on a quiet street. Downside theres no onsite parking, to park overnight is an additional $28 up the road. The apartment probably had been vacant for a while, a quick tidy up would have been good. Dead moths on the floor, table tops stained not wiped off, smelt dusky inside.

10/10 Excellent

Patrick

Séjour de 2 nuits en novembre 2022

8/10 Bien

Lauren

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Was good

10/10 Excellent

Sylvia

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Suzanne

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2022

8/10 Bien

James

Les points forts : Propreté et confort de la chambre
Mid week getaway within walking distance
Perfect for a midweek night in Melbourne. We walked to South Bank for dinner and show at The recital center. Great access to all of South Melb. We didn’t have towels left for us, but this was quickly remedied by a call to reception. The lift is slightly noisy, but not a deal breaker. Good communication, clean and neat.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Paul, Pheasant Creek

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location, The city views were amazing, front of house was awesome and helpful, the room was a great size, well setup, plenty of food options and supermarket just around the corner, easy access to city with a 15 min walk.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Jayne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to Botanical gardens and National Art Gallery. Lack of communication between onsite reception desk and after hours reception desk.
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Martine

Séjour de 1 nuit en août 2022

10/10 Excellent

Lisa

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A conveniently located property, clean and tidy with very friendly staff.
Séjour de 3 nuits en août 2022

10/10 Excellent

Alexis

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Had a great time, perfect location when visiting Melbourne & free on street parking on the weekend which was great
Séjour de 1 nuit en juillet 2022

8/10 Bien

Greg

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location and price suited us perfectly.
Séjour de 4 nuits en juin 2022

10/10 Excellent

Ross

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Property over all suitable for overnight stay. Only issue shower didn’t drain properly. Fixed it by cleaning hair build up in drain cover. Cleaning obviously not being done well
Séjour de 1 nuit en juin 2022

4/10 Médiocre

HERMAN

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Bad Experience
This is probably the most disapointed experience I had in my 15 years with Hotels.com. Booked a one bed apartment to satay with my brother travelling for work as we did many times before and one of us will sleep on the sofa, this property provided only 2 seat sofa and a bed designed for two very skinny couple, so my brother had to seat all night as we arrived late, next morning went to reception meet Kim (a nice sweet person) she was trying to help us but told me that this is a service apartment and they do not provide extra bedding, extra blankets, etc, and I should look to book somewher else and will help me to cancel without charging, but I couldnt find because was a long weekend, so we had to buy a matrass from Anaconda and my brother had to sleep in the floor, fortunately Kim provided some extra lineen that took from her sister according to her and fortunately my brother found a hotel after two days, really a bad experience! I had to also ask for housekeeping after 4 days, This property will be good for one person and maybe not for long stay, next time will prefer to stay on a hotel with 24/7 reception and not dramas,
Séjour de 5 nuits en juin 2022

2/10 Horrible

Sharni

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Blood stained sheets, dirty walls & blood on cushion. Under the couch cushion was disgusting!!!
Séjour de 2 nuits en juin 2022

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2022