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Avis sur Quest Frankston on the Bay

4 out of 5
Quest Frankston on the Bay
435 Nepean Highway, Frankston, VIC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 783." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 783." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 783." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 783." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 783." "

9,0/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

laurent

Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de QFOTB le 30 oct. 2023
Dear Laurent,Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel bien placé tout confort
Hotel très bien situé, très confortable. Impeccable.

4/10 Médiocre

laurence

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Trop bruyant

10/10 Excellent

Stéphane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Prabath le 21 mai 2016
Dear Guest, Thank you for your wonderful feedback on our hotel we are delighted that you enjoyed all our facilities and location. Looking forward to welcoming you back soon. Warm regards, Prabath Kottegoda General Manager Quest Frankston on the Bay 03 8765 2500

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
L'appartement était neuf et très bien placé, belle vue sur la baie. Accueil très sympa. La literie est vraiment très confortable. Excellent. Seul petit bémol sur la température de la chambre, qui a atteint difficilement les 20°, en plein hiver.

6/10 Satisfaisant

Winnie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall, the room seemed tidy, but the room floor mat was too dirty and the hotel did not provide slippers. I was surprised that it was my first time staying in a hotel and there were no slippers provided. Our family walked around the room barefoot, and the soles of our feet were gray-black. You can imagine how dirty the room floor mats are.
Séjour de 2 nuits en mars 2024
Réponse de Lara le 4 avr. 2024
Dear Winnie, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office and housekeeping teams to ensure we can better improve our services for all guests moving forward.We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Lara Front Office Manager

2/10 Horrible

Fred

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
No cups in the room!
Séjour de 1 nuit en février 2024
Réponse de QFOTB le 13 mars 2024
Dear Fred, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Housekeeping team to ensure we can better improve our services for all guests moving forward. I know that at times the cups are washed in the dishwasher, perhaps they were forgotten in there before your arrival, which is still not acceptable, I will follow up with the team accordingly. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Oscar

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice, clean and modern
Séjour de 1 nuit en mars 2024
Réponse de QFOTB le 13 mars 2024
Dear Oscar, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

2/10 Horrible

Annmarie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I paid for parking in the basement. An extra $35. It is extremely tight to get a car in there. Once parked, i couldnt open my door because of the pylons. No phone reception down there, so could call reception for advise. So once i did get the car parked, i climbed out of the passenger side. I then had to call a taxi to get to and from the venue i was going to. Very annoying as thats why i hired the car.
Séjour de 1 nuit en février 2024
Réponse de QFOTB le 1 mars 2024
Dear Annmarie, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I’d definitely stay again. Quite friendly, helpful staff bar restaurant, downstairs centrally located
Séjour de 1 nuit en février 2024
Réponse de QFOTB le 19 févr. 2024
Dear Jason, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Ken

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice central place to stay...
Séjour de 2 nuits en janvier 2024
Réponse de QFOTB le 1 févr. 2024
Dear Ken, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team.We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

6/10 Satisfaisant

Janine, Mernda

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our check in was from 2pm. We arrived at 8pm and they hadn’t even made our beds yet. No Netflix on the TV. No condiments at all. Other than that the apartment was clean.
Séjour de 1 nuit en janvier 2024
Réponse de QFOTB le 1 févr. 2024
Dear Janine, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met.I will discuss your feedback with the housekeeping team to ensure we can better improve our services for all guests moving forward.Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future.Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Jason Scott

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Exceptional room and great staff.
Séjour de 1 nuit en janvier 2024
Réponse de QFOTB le 1 févr. 2024
Dear Jason, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team.We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Samantha

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Absolutely beautiful rooms, very clean, amazing showers and amenities. The staff were very helpful and friendly.
Séjour de 1 nuit en janvier 2024
Réponse de QFOTB le 17 janv. 2024
Dear Samantha, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Wayne

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was a good surprise.
Séjour de 3 nuits en janvier 2024
Réponse de QFOTB le 11 janv. 2024
Dear Wayne, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Georgia

Voyage en groupe, Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
When we arrived to our room the cleaner had not been able to clean our room. The bed wasn’t made and there was still stuff everywhere from previous guests. Although this was an issue the lady at reception did help us out by giving us some money back that we appreciated very much. Other than that it was a good experience and we enjoyed our stay
Séjour de 1 nuit en décembre 2023
Réponse de QFOTB le 8 janv. 2024
Dear Georgia, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. I will investigate how and why this room was missed by housekeeping to ensure it never happens again. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

6/10 Satisfaisant

Deepak

Séjour de 1 nuit en décembre 2023
Réponse de QFOTB le 19 févr. 2024
Dear Deepak, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Will

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great customer service from the front desk. Room was clean and spacious. Well equiped and quiet. Block out blinds and kitchen. Thanks for a great couple of days.
Séjour de 3 nuits en décembre 2023
Réponse de QFOTB le 1 janv. 2024
Dear Will, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

6/10 Satisfaisant

Lynn

Séjour de 2 nuits en décembre 2023
Réponse de QFOTB le 1 févr. 2024
Dear Lynn, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met.I will discuss your feedback with the team to ensure we can better improve our services for all guests moving forward.Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future.Kind Regards, Melissa Dunmall Property Manager

6/10 Satisfaisant

jacinta

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de QFOTB le 1 janv. 2024
Dear Jacinta, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the team to ensure we can better improve our services for all guests. Thank you again for taking the time again to review your stay with us. Kind Regards, Melissa Dunmall Property Manager

6/10 Satisfaisant

Darryl

Séjour de 1 nuit en novembre 2023
Réponse de QFOTB le 1 janv. 2024
Dear Darryl, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the team to ensure we can better improve our services for all guests. Thank you again for taking the time again to review your stay with us. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Linda

Les points forts : Propreté et confort de la chambre
Excellent rooms
I would give this property a 5 star rating except for the parking. There is no where to pull in whilst you check in and get your room key to access the underground car park, which is around the back of the hotel. The spots in the car park are extremely tight. Otherwise our room was fantastic with everything we needed and it was great to be able to prepare our own breakfasts. The lighting was good, a comfortable couch, a table to eat at, dishwasher, microwave etc. The towels are a little small but that’s not really a big thing. The staff were all lovely.
Séjour de 2 nuits en octobre 2023
Réponse de QFOTB le 1 nov. 2023
Dear Linda,Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Rodney

Séjour de 3 nuits en octobre 2023
Réponse de QFOTB le 1 janv. 2024
Dear Rodney, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

toni

The position in Frankston was good must admit bathroom terrible very small and terrible light
Séjour de 2 nuits en octobre 2023
Réponse de QFOTB le 30 oct. 2023
Dear Toni,Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Jennifer

Les points forts : Propreté
Séjour de 2 nuits en septembre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Jennifer, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Sri

Enjoyed short stay, friendly staff , convenient
Séjour de 1 nuit en septembre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Sri, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your accommodation, our location and Staff. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Rhonda

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We have just been on holidays to France & London. This Hotel was the best experience we’ve had compared to those Countries. The Staff have been so helpful and welcoming especially Dana we got an upgrade when we asked for a room with a view. Laundry facilities were complimentary & 5am check out no problem at all. Beautiful Hotel situated in convenient location to transport, shopping & eateries- highly recommend
Séjour de 2 nuits en octobre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Rhonda, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed our accommodation, staff and location. I will be sure to pass your feedback onto the team We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Paul

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Paul, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Rebecca

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Rebecca, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

2/10 Horrible

Harsh

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Harsh, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves of excellent customer service and standards, so please accept my sincerest apologies that this was not met on your most recent stay with us. If you need anything else, please let me know. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Susan

Voyage en couple
Les points forts : Équipements
Very pleasant experience
Séjour de 1 nuit en septembre 2023
Réponse de QFOTB le 17 oct. 2023
Dear Susan, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

6/10 Satisfaisant

Stephen

Voyage en couple
Les points forts : Propreté
Expected a Harbour View- Got a Rear building View. Dirty Balcony Table /Chairs. Inadequate Cutlery / Dishes Glasses . Dishwasher supplies
Séjour de 2 nuits en août 2023
Réponse de QFOTB le 17 oct. 2023
Dear Stephen, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves of excellent customer service and standards, so please accept my sincerest apologies that this was not met on your most recent stay with us. out of our 82 apartments, only 6 of them face the water, so they are in high demand. I will look into the other issues you faced with the room, dirty balconies, tables, chairs is not acceptable.If you need anything else, please let me know. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Mohammad Kamran

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very nice staff and convenient location but no parking on site
Séjour de 3 nuits en août 2023
Réponse de QFOTB le 15 août 2023
Dear Mohammad, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. I'll look into why you weren't offered parking, we have a secured underground car park for guests to use while they stay with us.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Donna

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very happy with my stay. All staff were very pleasant and the room was spacious and clean.
Séjour de 14 nuits en juillet 2023

6/10 Satisfaisant

Joanne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dark for the price, dingy dark blinds. The price for the did not include parking, they wanted $30.00 a night for the parking fee and wasn’t told before I booked, overall was expensive for what you got. And no view included in the price.
Séjour de 1 nuit en juillet 2023

8/10 Bien

DONALD

Séjour de 5 nuits en juillet 2023

8/10 Bien

Stephen

Séjour de 1 nuit en juillet 2023

8/10 Bien

Colin

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Andrea

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Safe property. Room was very clean.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Peter

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

10/10 Excellent

Kate

Séjour de 2 nuits en juin 2023
Réponse de QFOTB le 22 juin 2023
Dear Kate, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm thrilled to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Shane

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was close to everything and our apartment was excellent. The staff were friendly and helpful. I would be happy to stay there again.
Séjour de 1 nuit en mai 2023
Réponse de QFOTB le 22 juin 2023
Dear Shane, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm thrilled to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Bien

Jayne

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de QFOTB le 22 juin 2023
Dear Jayne, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm thrilled to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

2/10 Horrible

Carole

Séjour de 1 nuit en avril 2023

8/10 Bien

Brenda

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I booked a balcony but I didn't get it. No other complaints. It was a pleasant hotel for my short stay.
Séjour de 3 nuits en février 2023

8/10 Bien

Shannon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Spacious room, great location, walking distance to restaurants, pubs, cafes
Séjour de 1 nuit en février 2023
Réponse de QFOTB le 3 mars 2023
Dear Shannon,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Bien

Gordon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Big rooms, quiet. No view from my room and sadly it stank of cigarette smoke.
Séjour de 1 nuit en février 2023
Réponse de Lara le 20 févr. 2023
Dear Gordon,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. WE are sorry that you experienced the smell, we will be looking into this.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Front Office ManagerLara Poller

8/10 Bien

Rohit, Canberra

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023

8/10 Bien

Steven John

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Yongjun

Voyage en famille
Les points forts : Propreté
The car parking experience was no good.
Séjour de 1 nuit en décembre 2022
Réponse de QFOTB le 10 janv. 2023
Dear Yongjun, Thank you for choosing to stay at Quest Frankston on the Bay and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind RegardsMelissa DunmallProperty Manager