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Avis sur OYO Family Ranch at Melbourne FL

3 out of 5
OYO Family Ranch at Melbourne FL
4055 Pinewood Rd, Melbourne, FL

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 14 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 36." "

6,8/10

Propreté

7,0/10

Personnel et service

7,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Margie

Voyage en famille
Did not honor Hotels.com rates.
Very disappointed as we booked and I was looking forward to a peaceful place to stay but they called and said the couldn't honor the hotels dot Com price. But if I booked through them I could pay their price which was 30 dollars more each night. My credit card had already been charged and I could not get the money back right away and when you are traveling it's hard to have to juggle funds and figure things out. At least Hotels. Com always helps us out.
Séjour de 2 nuits en septembre 2022
Réponse de k le 20 oct. 2022
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate

2/10 Horrible

Edward

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid both OYO and Hotels.com
I arrived at this properly in the evening after flying in from the UK alone for a holiday. The property was in darkness, the occupier spoke to me via a ring door bell and told me my booking had been cancelled as hotels.com didnt confirm payment by 6pm that evening or something. A party had apparently booked the other rooms and my room. I was left stranded in the middle of nowhere in darkness, a lone foreign female traveller with no support from Hotels.com or OYO. They also charged me the full cancellation fee of over £700 which they said they would refund, I still haven’t received this. I begged the occupier for help as I had nowhere to stay, they said they already contacted a motel for me who had agreed to charge the same price for the room, arrived at the motel to be told they had never heard of the ranch for a start and hadnt recieved any phone calls from them. I will never be using hotels.com or OYO ever again.
Séjour de 11 nuits en juillet 2022

2/10 Horrible

Rosa

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2022
Réponse de Simon le 13 juil. 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Horrible

Angelica

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tengan cuidado es Fraude
Séjour de 1 nuit en juillet 2022
Réponse de Simon le 11 juil. 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Kent

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice neighborhood. Full kitchen shared. Cows all around.
Séjour de 2 nuits en mai 2022
Réponse de Simon le 11 juin 2022
Thank you for rating us with such awesome words, Kent! We will strive to keep up with your expectations every time. Regards, Simon

2/10 Horrible

Pedro

Pedimos servicio pague por 2 cuartos y cuando llegue al lugar ya no había cuartos
Séjour de 1 nuit en avril 2022
Réponse de Ammy le 15 avr. 2022
Lamentamos saberlo, Pedro. Gracias por notificarnos esta preocupación. Seguramente lo elevaremos al equipo correspondiente para que tome medidas correctivas y se asegure de que no se repita en el futuro. Saludos, Amelia.

10/10 Excellent

EVA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's literally a ranch. Beautiful land, quite, safe in cozy setting, a home like feel. Staff was friendly and prompt. I found it enjoyable, but it may not be everyone's cup of tea.
Séjour de 1 nuit en avril 2022
Réponse de Ammy le 11 avr. 2022
Hi, Eva! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

2/10 Horrible

Erik

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bad booking experience
How you book me to a place that didn't have any rooms
Séjour de 1 nuit en avril 2022
Réponse de Philip le 4 avr. 2022
Hi Erik, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip

4/10 Médiocre

Adrian

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I couldn't stay at the ranch they had a septic leak. Which nearly ruined a quiet getaway with my wife. However the staff Serene in particular went above and beyond and found me a wonderful place to stay. When advisor the septic link I was never contacted that I could not stay there that is the fault of either the ranch or the website of hotels.com
Séjour de 2 nuits en février 2022
Réponse de Jane le 9 févr. 2022
Sorry for the hassle you faced, Adrian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bring the kids!
Loved it!
Séjour de 2 nuits en novembre 2021
Réponse de Jane le 14 janv. 2022
We appreciate your positive rating, Karen! We do take pride to serve our guests with an amazing experience. Regards, Jane!

10/10 Excellent

Oscar

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Jacob le 5 janv. 2022
Thank you for rating us highly, Oscar. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jacob

10/10 Excellent

Petr

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay, my 5 years old daughter love it
Séjour de 1 nuit en décembre 2021
Réponse de Joey le 1 janv. 2022
Thank you so very much, Peter! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Joey

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time staying . I love it here and the staff is always more than accommodating . 10/10 will be back
Séjour de 4 nuits en décembre 2021
Réponse de Jane le 16 déc. 2021
Thanks for such a lovely review, Christina! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Bien

Barbara

Voyage d’affaires
Les points forts : Propreté et personnel et service
Pleasant but needs fine tuning.
Overall it was pretty good. I did wake up an find the front door unlocked from other occupants not locking it which was a little concerning. Also there was no chairs really to watch tv in my room and no desk to get work done. I looked in the kitchen and there weren't outlets near the table for my laptop so I made my own table ( see picture) in my room. Worked out pretty well. Overall it was pleasant. The animals are nice to hear in the morning. The place is spotless and the owner is great. Definitely call when you are coming. I felt very safe there ( except for the front door thing.) Nice room.
Séjour de 3 nuits en novembre 2021
Réponse de Cheshta le 28 nov. 2021
Thank you so much for the positive ranking, Barbara! Be assured, we have made a note of this concern to ensure a relaxed and enjoyable stay ahead. Regards, Ivy

8/10 Bien

Anna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was very clean, there was a minor issue but resolved quickly.
Séjour de 18 nuits en novembre 2021
Réponse de Amina le 26 nov. 2021
Hi Anna, that is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Amina!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021
Réponse de Simon le 17 nov. 2021
Hi, Daniel! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Simon

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is amazing . A little quaint ranch with all the animal options
Séjour de 1 nuit en septembre 2021
Réponse de Ammy le 2 oct. 2021
Hi, Christina! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AN OUTSTANDING PROPERTY TO STAY AT!
The OYO Family Ranch is an expensive Day Spa for your Soul! The staff is attentive, kind and just simply wonderful! The animals are in charge and they collectively run the place. Just a great experience! I extended my stay! Proud US Marine
Séjour de 3 nuits en septembre 2021
Réponse de Noah le 9 sept. 2021
Hi, Craig! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Horrible

brian

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mai 2021
Réponse de Jane le 15 juil. 2021
Hi, Brian! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Jane!

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2021
Réponse de Cheshta le 29 juin 2021
Hi, Daniel! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mai 2021
Réponse de Jeremy le 17 mai 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jeremy

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great accommodations for the price . Friendly quick service .
Séjour de 1 nuit en avril 2021
Réponse de Cheshta le 30 avr. 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Jacob

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
No show
No one was there and nobidy showed up for 30 min.
Séjour de 1 nuit en avril 2021
Réponse de Leo le 21 avr. 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Horrible

Herminio

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en avril 2021
Réponse de Leo le 26 avr. 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mars 2021
Réponse de Phil le 15 avr. 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Phil

8/10 Bien

Janet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Allright, but not what Hotels.com presented.
Definately a little different than I was expecting, because I booked a room with a bathroom inside the room, but Hotels.com was wrong. So I had a shared bathroom, but it worked out okay because of my schedule being different than the person sharing. Cute ranch with horses and other animals to welcome you.
Séjour de 3 nuits en février 2021
Réponse de Marie le 18 mars 2021
Thanks for the positive rating, Janet! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mars 2021
Réponse de Matt le 18 mars 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Matt

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always enjoy staying here! Clean and quiet. Awesome staff! Looking forward to next time!
Séjour de 1 nuit en février 2021
Réponse de Marie le 7 mars 2021
Hi, Anita! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!

2/10 Horrible

Christi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2021
Réponse de Chris le 12 mars 2021
Hi, Christi! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Apparently the Expedia booking was not up to date. After booking it we went to the property and met the proprietor who was most accommodating. She said they didn't have the booked space but gave us a room that is not usually used for guests. We just wanted a place to lay our heads. It was quite comfortable and we slept well. The property is a horse ranch and is beautiful.
Séjour de 1 nuit en février 2021
Réponse de Justin le 20 févr. 2021
Hi, delighted to see you liked our services. Keep this love coming Regards, Justin

10/10 Excellent

christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend!
Amazing property. Pet friendly. Horse rental on property! It was the feel of a hotel stay away from home, as well as staying at a luxury ranch amongst friends and family at the same time! what an experience!
Séjour de 1 nuit en février 2021
Réponse de Marie le 16 févr. 2021
Thank you for rating us with such awesome words, Christopher! We will strive to keep up with your expectations every time. Regards, Marie!

4/10 Médiocre

stephen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2021
Réponse de Marie le 1 févr. 2021
Hi, Stephen! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Horrible

Frank

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en janvier 2021
Réponse de Bella le 20 janv. 2021
Hi, Frank! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Bella!

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en janvier 2021
Réponse de chris le 13 janv. 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Christina!

10/10 Excellent

Toshimitsu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
It was very nice. It was too wide to use alone as there was no one at Christmas.
Séjour de 2 nuits en décembre 2020
Réponse de Jim le 28 déc. 2020
Thank you so much for the charming rating Toshimitsu. Your review made our day. Have a great day ahead. Regards, Jim