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Avis sur Hotel Grand Chancellor Melbourne

4 out of 5
Hotel Grand Chancellor Melbourne
131-137 Lonsdale Street, Melbourne, VIC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 392 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 348 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 149 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1003." "

8,4/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was only there for a night but it was a lovely place to stay. Only thing I think that could be improved is adding a ramp entrance along side the stairs to make it more accessible to less abled people.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desk staff was outstandi g with their friendly polite service. Nita in particular was a charming professional.
Séjour de 7 nuits en mai 2024

8/10 Bien

Aiden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Loved the stay here. The rooms were very clean and well maintained. The only reason I am marking down is because the elevators kept breaking which was really annoying, but the staff were super helpful.
Séjour de 1 nuit en mai 2024

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfectly ok inexpensive hotel
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Laura

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Property is very run down for the price, but is in a fantastic location
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ging

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel. Rooms a bit small but oversll ots good
Séjour de 3 nuits en avril 2024
Réponse de Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
Thank you for sharing your amazing experience with us! We are thrilled to hear that you enjoyed your stay and found our staff to be professional and caring. We are glad you had such a wonderful time and we hope you’ll come back to see us again soon.

8/10 Bien

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, safe, close to transport
Séjour de 2 nuits en avril 2024
Réponse de Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
Thank you for sharing your amazing experience with us! We are thrilled to hear that you enjoyed your stay and found our staff to be professional and caring. We are glad you had such a wonderful time and we hope you’ll come back to see us again soon.

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovey stay
Séjour de 1 nuit en avril 2024
Réponse de Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
Thank you for sharing your amazing experience with us! We are thrilled to hear that you enjoyed your stay and found our staff to be professional and caring. We are glad you had such a wonderful time and we hope you’ll come back to see us again soon.

8/10 Bien

Rosemarie B

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay.
Séjour de 5 nuits en avril 2024

8/10 Bien

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing to fault except 2 lifts are not enough. Long wait on a morning
Séjour de 2 nuits en avril 2024

10/10 Excellent

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and supportive with assisting with personal needs and transporting to events. The rooms were also clean and convenient.
Séjour de 4 nuits en avril 2024
Réponse de Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
We appreciate your feedback about your recent stay and we are very glad to hear our staffs are very helpful! We are continually wishing to improve the experience for our guests, and this constructive feedback will be taken on board to help make improvements for future guest’s experience. We do hope we can welcome you back in the future.

10/10 Excellent

Seetharaman

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located in a nice location,CBD. Very close to China Town and lots restaurants to choose. One plus kilometres to Federation square and other landmarks. The front office staff are exceptionally friendly and helpful.I really enjoyed my three nights stay in this property.
Séjour de 3 nuits en avril 2024
Réponse de The Team at Hotel Grand Chancellor Melbourne le 17 mai 2024
Dear Seetharaman,We would like to thank you for taking the time to let us know how much you enjoyed your stay.We ae so pleased you enjoyed the service from the team here are Hotel Grand Chancellor and that the hotel facilities suited your needs so well.We look forward to seeing you again soon.Kind Regards

10/10 Excellent

sheri-anne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent position, great room, comfy bed and valet parking awesome. Lovely breakfast . Will book again for sure .
Séjour de 1 nuit en avril 2024
Réponse de Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
We are delighted to hear from you, The HGC family is looking forward to seeing you again

4/10 Médiocre

Joel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was charged extra for a child’s bed id already booked. The lift was not working upon leaving and we were delayed 45 mins. Staff were unsympathetic about it. Rooms are small. Very small. Cleaners left wet towels in the room every day. Rubbish bins were not emptied. Gym was pathetic. Pool area was average. Rubbish in water. Very far from “Grand” will not stay again.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Ashlee

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property was in a great location for our needs and had very convenient parking options. Service was friendly. The room was clean. However, it was very dark and dingy, The walls and ceiling looked like a patchwork of paint and plaster, the bed had a large, sloping ridge in the middle pushing both my partner and I to the edges in our sleep all night, and the shower was so tiny I almost didn’t fit let alone my broad shouldered husband. In summary it was good for Location, service, and cleanliness, but was not comfortable and needs some TLC
Séjour de 1 nuit en avril 2024
Réponse de The Team at Hotel Grand Chancellor Melbourne le 17 mai 2024
Dear AshleeThank you for taking the time to provide feedback about your recent stay.We are continually wishing to improve the experience for our customers, and this constructive feedback will be forwarded to the Department Heads to work on this feedback to make improvements for future guests experience.We do hope we can welcome you back in the future.Kind Regards

6/10 Satisfaisant

graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was great parking was not
Séjour de 1 nuit en mars 2024

8/10 Bien

MARCO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roof top pool was great due to the hot weather...
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jacque

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very central to all we needed, parking was a breeze, drinks at the bar good breakfast 😋
Séjour de 1 nuit en mars 2024

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and convenient hotel. The rooms were modern and good aircon. Pool was lovely but desperately needed some shade umbrellas. Breakfast produce was fresh and well prepared. Would recommend!
Séjour de 1 nuit en mars 2024
Réponse de Best Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
We appreciate your feedback about your recent stay and we are very glad to hear our staffs are very helpful! We are continually wishing to improve the experience for our guests, and this constructive feedback will be taken on board to help make improvements for future guest’s experience. We do hope we can welcome you back in the future.

10/10 Excellent

Shelby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is so close to shops and restaurants.
Séjour de 1 nuit en mars 2024
Réponse de Best Regards, Hotel Grand Chancellor Melbourne le 4 mai 2024
Thank you for sharing your amazing experience with us! We are thrilled to hear that you enjoyed your stay. We are glad you had such a wonderful time and we hope you’ll come back to see us again soon.

10/10 Excellent

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean property friendly staff
Séjour de 2 nuits en février 2024

10/10 Excellent

Jane

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very friendly, helpful staff, walking distance to theatre’s, great rooms clean and comfortable.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Penny

Voyage en couple
David at receptions was amazing. Very very friendly and accommodating.
Séjour de 1 nuit en mars 2024

8/10 Bien

Lynne Barbara

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Debbie

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Good
Easy quick check in Clean comfortable room Beautiful renovated bathroom thou shower is poorly designed water pours out all over the floor Nice buffet breakfast Happy hour 4-6 in lounge bar Easy to get around and close to everything If the price is right I would stay again
Séjour de 1 nuit en février 2024

4/10 Médiocre

Lillian

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The elevator was out of order for the entire 5 days when we stayed there. It was a very bad experience! We never want to stay there again !
Séjour de 5 nuits en février 2024

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff were friendly and helpful. Shower was amazing and bed very comfortable. We had a roll away bed which was also comfortable and the room was spacious even with the extra bed. We paid a ridiculous price as it was Taylor Swift weekend, that’s my only gripe!
Séjour de 2 nuits en février 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great staff & location
Great location, there's a bus stop and tram stop within walking distance and Chinatown is right behind you. Plenty of food options and nearby shopping. Staff greeted us when we arrived and left, everyone was really really lovely to deal with. The only 2 things we weren't impressed with were that the lock was broken on the inside (as in we couldn't lock the door after entering but the door can't be opened from the outside without a card, so we just let it slide). Our room weren't cleaned as we had a do not disturb sign on but housekeepers also didn't clear the rubbish that we had left outside as it was too big for the trash can in the room for the 3 days / 2 nights that we were there. Other than that, they were faultless.
Séjour de 2 nuits en février 2024

8/10 Bien

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We appreciated the disponibility and kindness of the person who did check in and check out ; same appreciation concerning breakfast staff
Séjour de 2 nuits en février 2024

4/10 Médiocre

ka lai Garnet

Séjour de 2 nuits en février 2024

8/10 Bien

TAKAYUKI

Séjour de 2 nuits en février 2024

8/10 Bien

Courtney

Séjour de 1 nuit en février 2024

10/10 Excellent

christopher, Cranbourne nth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great for going to the theatre seeing a live show. Good value and the room was up to date.
Séjour de 1 nuit en février 2024

10/10 Excellent

Bill

Séjour de 1 nuit en février 2024

8/10 Bien

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for our purposes - going to Her Majesty's. Good dining options within easy walk of the hotel. The room was good value for money.
Séjour de 1 nuit en février 2024

10/10 Excellent

Bo

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Bill

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Bernie

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my stay, the only thing I felt was that the shower was a little unsafe.
Séjour de 1 nuit en février 2024

8/10 Bien

Wolfgang

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Edmund

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff and great room.
Friendly staff and nicely refurbished room. Great location for the Comedy Theatre and shopping.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Rick

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Jodie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean, comfortable beds and good sized room. The hotel was very central, easy walking to trams and restaurants.
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

melissa

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Paid for my child to stay they did not set up a roll away bed Then the lady at reception had an attitude and seemed all to difficult to get a roll away then had the audacity to say we will be charged for the bed even though we paid for the extra person
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Marilyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location for us. Bit disappointed the cafe only opened for breakfast.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, confort de la chambre
3 nights @ Aus Open
Stayed here for 3 nights the first week of the Aus Open. We chose this hotel for its rooftop swimming pool as Melbourne is always hot in January. Pool was nice but the journey through the door on Level 17 need some serious work. Needs to be upgraded as well as the entry to the gym. Beds were comfy and our corner room (1506) with lots of light was great.
Séjour de 3 nuits en janvier 2024