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Avis sur Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel

3 out of 5
Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel
8298 N Wickham Rd, Melbourne, FL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 397 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 305 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1001." "

8,0/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Séjour de 1 nuit en février 2022
Réponse de rachel W. le 5 mars 2022
thank you for your feedback

10/10 Excellent

chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle piscine, chambre agréable
Séjour de 2 nuits en juin 2019
Réponse de General Manager le 29 juin 2019
Dear Chantal, Thank you dearly for your feedback and we are so proud to see that you had a great visit! It is good to know that you were able to have a relaxing time in our pool as well, and we hope that you will visit us again the next time you are in Melbourne. All the best!

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en mars 2019

8/10 Bien

Guillaume, Versailles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel idéalement placé
Hôtel très bien placé à la sortie de l'autoroute et très calme Personnel très gentil. Chambre très propre et piscine chaude.
Séjour de 1 nuit en juillet 2017

10/10 Excellent

vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon hotel ,petit déjener trop chère

6/10 Satisfaisant

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice- clean - very comfortable bed-no free breakfast-no fan in the bathroom - body wash dispenser was empty
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Barbara,Thank you for staying with us and complimenting our comfortable accommodations. That said, we apologize for any concerns you had with our bathroom amenities, and our team will be sure to correct any issues immediately. It was great having you visit, and we hope you will consider returning to see us the next time you are in the area.

10/10 Excellent

steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Marylou

I don’t know how anything was I didn’t stay they’re after reading all the reviews! Of room Odors bed bugs, molding and smoke!!!! I have allergies and I definitely was NOT going to put myself at risk. They didn’t even call me and ask where I was or anything
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Marylou,What you've described is deeply concerning to us. These comments do not reflect the level of quality that guests have come to expect from staying with us. Rest assured, we will relay your concerns to our team to ensure our high standards of cleanliness and comfort are being met going forward. It was a pleasure having you here, and we hope you'll give us another chance to change your perception in the future.

10/10 Excellent

David

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Nice place for a stop during travels. Quite, clean and comfy bed.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear David,We're delighted you chose us for a nice stop during your trip. Our priority is to provide a quiet, clean, and comfortable environment for our guests. Hopefully, you had the chance to explore our area near Port Canaveral and just across the street from Brevard Zoo, which is in the top 10% of zoos in the country. Thank you for your kind words, and we hope to welcome you back to Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another comfortable stay in the future!

8/10 Bien

Cara, White Plains

Voyage en couple
Les points forts : Propreté
Property is older and needs a facelift.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 7 mai 2024
Dear Cara,Thank you for your feedback. We appreciate your honesty and understand your concerns. Rest assured, we are continuously working to improve our property to enhance the experience for our guests. We hope you'll consider staying with us again in the future for a stay that is sure to exceed your expectations.

4/10 Médiocre

Charles

Voyage en couple
Les points faibles : Personnel et service
Staff was rude during check in, the TV had a line in the middle of the screen. Hard to watch it. Restaurant was no good service. Just not a good stay.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Charles,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured that we will speak with our front desk team about your concerns and reinforce our commitment to providing outstanding service. We will also have maintenance take a look at your TV and make any necessary fixes. Your feedback is valuable, and we hope you'll give us another try in the future.

10/10 Excellent

Zhining

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Breakfast is excellent. We stayed three nights but only got one day changing towels.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Zhining,Thank you for staying at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased that you enjoyed our breakfast. We also aim to offer prompt and efficient housekeeping services, and we apologize if we fell short during your stay. We will address this to ensure a more consistent service in the future. It would be wonderful to welcome you back for an even more seamless experience.

10/10 Excellent

Colleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great, the staff was awesome!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Colleen,Thank you for staying with us and for your fantastic review! We are glad you enjoyed your time and that our friendly team could enhance your visit. If you are visiting Port Canaveral, The Bevard Zoo, or Kennedy Space Center in the future, please stay with us again!

8/10 Bien

Thomas

Voyage en famille
Les points forts : Propreté et personnel et service
I would definitely stay at this property again.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Thomas,It was a pleasure to host you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're delighted you had a great stay with us. On behalf of our team, we're looking forward to seeing you again and showing you all that Melbourne has to offer.

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable, well kept older property. Staff at desk were friendly. Bed super comfortable. Bathroom in 301 clean, but dated-had to jiggle that toilet handle to stop it running, minor issue!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Anne,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms impressed you. The next time you're in the area, please come see us again at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another great stay!

6/10 Satisfaisant

Melinda

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

8/10 Bien

Richard

Séjour de 1 nuit en mars 2024

8/10 Bien

Ray

Voyage en famille
Les points forts : Personnel et service et équipements
The hotel was okay for what we paid,the lady from front desk was very friendly and nice
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Ray,Thanks for joining us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased our friendly front desk team warmly welcomed you to our hotel. Your review is appreciated, and we hope to see you again.

10/10 Excellent

Matt

Séjour de 1 nuit en mars 2024

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly. Place was very clean and well kept.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Katrina,Thank you for sharing your experience at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted you found our team friendly and our establishment well-maintained. Your satisfaction is our top priority, and we're thrilled we look forward to welcoming you back for another great experience!

10/10 Excellent

Mikka

Good
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Mikka,It was a pleasure hosting you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're glad you enjoyed your visit, and we hope to see you again soon.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 mars 2024
Dear Brian, We're happy when you're happy! Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel, and for the perfect rating. It was a pleasure having you as our guest, and we hope your travels bring you back our way again soon!

4/10 Médiocre

Nigel

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

8/10 Bien

ROB

Voyage en couple
Great
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Rob,Thank you for choosing to stay with us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Impressing every guest with a wonderful experience is a top priority for us, so we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Bien

Lynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 3 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Lynn,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in town.

10/10 Excellent

Dindo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place highly recommended
Séjour de 1 nuit en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Dindo,Thank you for your glowing review and recommendation! We're thrilled you found Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel, to be exceptional, and we hope to welcome you back soon for another excellent stay.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exactly as you would expect from a Holiday Inn - clean, comfy, convenient
Séjour de 2 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Michael,Thank you for sharing your experience at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted to have provided you with a comfortable and convenient stay. Our team looks forward to welcoming you back for another satisfying experience!

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room. Very clean. Staff was very friendly
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear William,It was an honor having you as a guest at Holiday Inn Melbourne-Viera Conference Ctr, and IHG Hotel! We are glad you could enjoy our spacious accommodations, clean facilities, and friendly service. Thanks for staying with us, and we cannot wait to see you again soon!

8/10 Bien

Harold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just what we needed.
We needed a place to stay for one time, close enough to Cape Canaveral so we didn't have to drive forever. This fit the bill perfectly. Easy to find, quick check-in, room was warm and comfortable. And the bonus, was the hotel was close to food that I could eat!
Séjour de 1 nuit en février 2024
Réponse de Carol Spivey, General Manager le 8 févr. 2024
Greetings Harold,We are delighted that you enjoyed your stay and dining experience. We hope to have the pleasure of your return and provide a warm welcome back.Thank you again, and all the best.Sunny regards,

10/10 Excellent

Elizabeth

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very pleasant and productive fessing nap staff
Séjour de 1 nuit en janvier 2024
Réponse de Carol Spivey, General Manager le 8 févr. 2024
Greetings Elizabeth,Thank you so much for your review, but most of all selecting our hotel to stay and relax. We hope to enjoy your return soon.Sunny regards,

10/10 Excellent

Ray

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Marie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly and professional staff
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 29 janv. 2024
Dear Marie,We're delighted you enjoyed our friendly service and trust you had the comfortable stay we are known for at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Thank you, and please consider returning soon for another fantastic time.

8/10 Bien

Brittany

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Carol Spivey, General Manager le 8 févr. 2024
Thank you Brittany, and come back soon!Sunny regards,

10/10 Excellent

Suzanne

Séjour de 1 nuit en janvier 2024
Réponse de Carol Spivey, General Manager le 8 févr. 2024
WOW! Suzanne, a 10 out of 10, you make us blush. All seriousness - Thank you! We truly appreciate your business, and happy that you enjoyed your stay.Please remember us when traveling in this area and come back soon.Sunny regards,

10/10 Excellent

tiffani

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Carol Spivey, General Manager le 8 févr. 2024
Hi Tiffani,Thank you for the 10 out of 10. You are certainly a 10 to us! We are delighted you enjoyed your stay and welcome you back anytime.All the best, and look forward to your return.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
It was a comfortable stay and the receptionist was very helpful.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 janv. 2024
Dear Pamela,Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. You can always depend on us for comfortable accommodations and attentive service. We look forward to welcoming you back.

6/10 Satisfaisant

Saundra

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Eunjeong

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Victoria

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was no tissue in the bathroom, had to use Kleenex afterwards, and the toilet made a running noise all night. When checking out about 7am no one was at the front desk so I called once in the car to tell them about this
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 24 déc. 2023
Dear Victoria,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the bathroom and for any difficulty finding our staff to check out. We'll look into your comments further, and we hope to see you again should you be back in the area.

10/10 Excellent

Malik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Robin

Voyage en groupe
Would not recommend
The AC unit was SO LOUD that we finally turned the AC up at night just to be able to sleep. The alarm clock was set by someone to go off at like 1 am in the morning, couldn’t figure out how to turn it off socket kept ringing every 5 minutes. Finally had to wake up turn on a light to figure out to unplug it. Check in - we waited about 5 minutes until someone finally came out to wait on us, he was so quick and quiet while checking us in (I was not impressed) then while trying to turn the tv on, a worker just walked into our room. Of course she apologized but at least we were able to show her the tv wasn’t working. The only plus about this hotel was the bed was comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 19 déc. 2023
Dear Robin,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your recent experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. On a positive note, we appreciate you mentioning our comfortable beds. It was a pleasure having you as our guest, and we hope you will give us another opportunity in the future to change your lasting impression.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The condition of the hotel felt a little bit tired. It was clean, the staff was friendly, the location was good. I'd stay again.
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 15 déc. 2023
Dear David,Thank you for leaving us a review. We are glad that you appreciated our high standards of cleanliness, team members, and convenient location. To know that you would stay with us again is the best compliment. All of your feedback will be shared with our team for improvement. We look forward to welcoming you back.

4/10 Médiocre

Laura

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mold
First room on First floor had mold Second room the toilet didn't flush and we had to use a plunger each time using toilet. I did ask to see a third room and it had mold as well. We stayed in the room with the non flushing toilet. All 3 woke up congested. This room doesn't smell like mold however I am guessing its the entire hotel that has mold.It is just more noticeable on the first floor.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 déc. 2023
Dear Laura,Thank you for taking the time to share your experience with us. We're deeply concerned about the issues you encountered in each room. Your comments will be promptly addressed to ensure our hotel meets the highest standards. Your well-being is our top priority, and we hope for another chance to provide you with a comfortable experience.

10/10 Excellent

edward

Séjour de 1 nuit en décembre 2023

10/10 Excellent

meng

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No breakfast
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 7 déc. 2023
Dear Meng,Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We are pleased to know that you highly rated your experience. However, we also understand that the lack of breakfast was a downside for you. We will consider your feedback and hope to have another opportunity to provide you with an even more satisfying stay next time.

10/10 Excellent

Johan Alexis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was excelent, I recomments this Hotel..
Séjour de 5 nuits en novembre 2023
Réponse de General Manager le 7 déc. 2023
Dear Johan Alexis,Our day is brightened by your kind recommendation of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're always proud to hear that a guest had an excellent stay. Many thanks for your outstanding rating, and we hope you'll come back!

10/10 Excellent

Janene

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jesus, KISSIMMEE

Voyage d’affaires
Les points forts : Propreté et personnel et service
Good conditions
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Jesus,Thanks for being our guest at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We appreciate you letting us know you had a great stay. Safe travels, and come back soon.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Difficult to rate the property as I was in and out in no time. Staff were friendly, clean room, nice breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Susan,Our day is brightened by your excellent rating of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted you enjoyed our friendly hospitality, clean accommodations, and tasty breakfast. Thank you for choosing to stay with us, and we hope you'll return!

6/10 Satisfaisant

Ervin

Séjour de 2 nuits en novembre 2023