Avis
9,0
Merveilleux
9,4/10
Propreté
8,8/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
28 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Vincent le 29 déc. 2023
Hi Yanncik,First of all we would like to thank you for taking the time to send us your review. We are disappointed to hear that you didn't enjoy the breakfast during your stay . Please rest assured that I will be forwarding your feedabck to the department concerned. We hope that you give us another chance to welcome you back at Dorsett Melbourne in the near future.Warm regards, Vincent Jean-PierreGuest Relations Manager
10/10 Excellent
Xavier
Voyage en couple
2 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xavier
Séjour de 6 nuits en septembre 2023
10/10 Excellent
Christiane
6 août 2023
Christiane
Séjour de 2 nuits en août 2023
Réponse de Vincent le 8 août 2023
Dear Christiane,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager
10/10 Excellent
Deanna, LAVINGTON
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deanna
Séjour de 1 nuit en mai 2024
Réponse de KL le 27 mai 2024
Dear Deanna, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us.We hope you will visit us again some time for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
8/10 Bien
Angela
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en mai 2024
Réponse de KL le 24 mai 2024
Dear Angela,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day.We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
8/10 Bien
Eric
Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements
Eric
Séjour de 1 nuit en mai 2024
Réponse de BW le 17 mai 2024
Dear Eric,We extend our sincerest gratitude for taking the time to provide feedback on your recent stay with us. Your insights are invaluable as we continuously strive to enhance the quality of our services.We are delighted to learn that our staff made a positive impression on you with their helpfulness during check-in and assistance with luggage storage. Ensuring a seamless and welcoming experience for our guests is a cornerstone of our commitment to excellence.Your comments regarding the cleanliness of your room are greatly appreciated. We take great pride in maintaining high standards of cleanliness and comfort for our guests, and it is gratifying to know that this aspect of your stay met your expectations.However, we regret to hear about the inconvenience you experienced with the toilet flushing system. Please accept our sincerest apologies for any discomfort this may have caused. Rest assured, we have promptly notified our maintenance team to address this issue and prevent its recurrence.Furthermore, we acknowledge your feedback regarding the layout of our hotel corridors. We understand the importance of clear navigation for our guests, and we will carefully consider your comments as we seek to enhance the overall experience for all who stay with us.Once again, we express our gratitude for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Kind regards,Ben WuDuty Manager
8/10 Bien
adriaan
Voyage d’affaires
16 mai 2024
adriaan
Séjour de 3 nuits en mai 2024
Réponse de KL le 16 mai 2024
Dear Adriaan,Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can. We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManger on Duty
10/10 Excellent
Sarah
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mai 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 10 mai 2024
Dear Sarah, thank you for choosing to stay at Dorsett Hotel Melbourne and for taking the time to share your feedback with us. I am delighted to hear that you had a great experience with our hotel and team members. I am thrilled to learn that our team members were able to exceed your expectations during your stay. Your positive feedback is truly appreciated and if there is anything else Ican do to enhance your future visits with us, please do not hesitate to let us know. Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Ailene
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ailene
Séjour de 1 nuit en mai 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 7 mai 2024
Dear Ailene, warm greetings from Dorsett Melbourne and thank you so much for your 5/5 review! Can't wait to welcome you back soon! Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Ying
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ying
Séjour de 4 nuits en avril 2024
Réponse de KL le 4 mai 2024
Dear Ying,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day.Regarding to the noise cancellation, we will make sure to address this matter for a better improvement.We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Dimitrios
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dimitrios
Séjour de 3 nuits en avril 2024
Réponse de KL le 29 avr. 2024
Dear Dimitrios, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us.We hope you will visit us again some time for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Susan
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en avril 2024
Réponse de KL le 28 avr. 2024
Dear Susan, Thank you for taking the time to write up and send us your review. We are delighted to hear that you were able to enjoy our full buffet breakfast. We hope you will return to stay with us again in the near future.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
6/10 Satisfaisant
Belinda
Voyage en famille avec de jeunes enfants
26 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Belinda
Séjour de 1 nuit en avril 2024
Réponse de KL le 27 avr. 2024
Dear Belinda, Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
4/10 Médiocre
Antonio
Voyage en famille
25 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en avril 2024
Réponse de KL le 27 avr. 2024
Dear Antonio, Thank you for sharing your feedback about your recent stay with us! We appreciate your kind words about our location and sharing your honest feedback about the overall experience. We just want to share some information with you regarding to your recent stay's feedback. As our hotel don't offer the minibar service, there is a vending machine located on the Ground Floor if the guests wish to purchase something. Hence, for the coffee section, we place a self-serve coffee machine for the guests to use as per your mention, but if you want to order some barista made coffee, it would cost a little bit more.Again, we do apologize that the overstay did not meet your expectations. We will make sure to address this matter to our Senior Management Team and make improvements for a better experience in the future. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
SOMCHIT
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SOMCHIT
Séjour de 7 nuits en avril 2024
Réponse de Sapana le 24 avr. 2024
Dear Somchit,Thank you so much for taking the time to write this review.We are glad to hear you were able to take full advantage of our great location and luggage storage services.Warm Regards,SapanaManager on Duty
8/10 Bien
Debra
Voyage en famille avec de jeunes enfants, Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en avril 2024
Réponse de KL le 22 avr. 2024
Dear Debra, Thank you so much for your review. We are delighted to hear we met your expectations. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests. On your next stay, please talk to our friendly staffs if you require extra towels to make your stay more comfortable.We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty
8/10 Bien
Syne
18 avr. 2024
Les points forts : Propreté
Syne
Séjour de 4 nuits en avril 2024
Réponse de KL le 22 avr. 2024
Dear Syne,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Jordan, COOTAMUNDRA
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan
Séjour de 2 nuits en avril 2024
Réponse de Sapana le 8 mai 2024
Dear Jordan,Thank you for your 5/5 review. we are glad you had a good experience with us.Warm regards,SapanaManager on Duty
10/10 Excellent
Ching
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ching
Séjour de 1 nuit en avril 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 17 avr. 2024
Dear Ching, thank you very much for taking the time to provide us with your feedback regarding your recent stay at our hotel. I am delighted to hear that you found our location to be very convenient, with easy access to various dining options and attractions such as Victoria Market, Chinatown, and the City Center. I am also pleased to learn that you found our rooms to be clean and well-insulated, providing you with a comfortable and enjoyable experience during your stay. We look forward to welcoming you back to our hotel in the future. Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Kevin
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Kevin
Séjour de 2 nuits en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 17 avr. 2024
Dear Kevin, warm greetings from Dorsett Melbourne, and thank you for your 5/5 amazing review - I can't wait to welcome you back soon! Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Albert
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Albert
Séjour de 3 nuits en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 16 avr. 2024
Dear Albert, warm greetings from Dorsett Melbourne and thank you so much for your lovely 5/5 rating! Can't wait to welcome you back soon in the future. Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Maria Daniela
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Daniela
Séjour de 2 nuits en avril 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 15 avr. 2024
Dear Maria, warm greetings from Dorsett Melbourne and thank you so much for your 5/5 wonderful review - I can't wait to welcome you back ! Warm Regards, Minyoung Lee, Front Office Manager
6/10 Satisfaisant
Francis Ace
Voyage en couple
10 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Francis Ace
Séjour de 1 nuit en avril 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 12 avr. 2024
Dear Francis, warm greetings from Dorsett Melbourne, and thank you for sharing honest feedback. I am truly sorry for the lack of hospitality you encountered from our Front Office team member, and I would love to hear more from you. I apologize for any inconvenience caused by the limited toiletries provided in your room - I regret that we fell short of meeting this expectation, which I will personally follow up with our Housekeeping Manager. Regarding the TV options in your room, I understand your disappointment with the limited selection. I am sorry to hear that you did not use Chromecast in the room, please contact the reception team so we can assist you with Chromecast! Looking forward to having another opportunity to better serve you. Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Timothy, Dunbogan
Voyage d’affaires
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en avril 2024
Réponse de KL le 8 avr. 2024
Dear Timothy,Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again soon. Kind regards, Khoa LuManager on Duty
8/10 Bien
Minami
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Minami
Séjour de 2 nuits en mars 2024
Réponse de KL le 2 avr. 2024
Dear Minami, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManger on Duty
10/10 Excellent
Helen
1 avr. 2024
Helen
Séjour de 1 nuit en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 9 avr. 2024
Dear Helen, warm greetings from Dorsett Melbourne and thank you so much for your 5/5 great feedback. Can't wait to welcome you back for another 5/5 stay, Helen!
8/10 Bien
Matt Geoffrey
1 avr. 2024
Matt Geoffrey
Séjour de 3 nuits en mars 2024
Réponse de KL le 22 avr. 2024
Dear Matt,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Suzanne
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 2 nuits en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 31 mars 2024
Dear Suzanne, warm greetings from Dorsett Melbourne and thank you for your lovely 5/5 feedback! I am thrilled to hear that you enjoyed your stay with us and that our friendly team members, cleanliness, and range of activities met your expectations. It means a lot to us. Looking forward to having another opportunity to welcome you back.
10/10 Excellent
Bharatee Devi, Clyde North
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bharatee Devi
Séjour de 1 nuit en mars 2024
Réponse de KL le 29 mars 2024
Dear Bharatee Devi, Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again soon. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Emily
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 5 nuits en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 28 mars 2024
Dear Emily, thank you so much for sharing your wonderful experience at Dorsett Melbourne! I am thrilled to hear that you had an enjoyable stay with us and that you found our check-in and check-out process, valet parking, and baggage service to be convenient and swift. I am delighted to hear that you enjoyed our daily breakfast option and that you found our rooms to be well-furnished and spacious. Yes, it was a creative idea! I am also pleased to hear that your boyfriend enjoyed the PS5 and F1 video games provided in the lobby during your stay for the F1 period. Thank you for choosing Dorsett Melbourne, and we look forward to welcoming you back for another great experience in the future or for next year’s F1
10/10 Excellent
Ned
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ned
Séjour de 2 nuits en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 25 mars 2024
Dear Ned, thank you for taking the time to share your positive feedback with us! I am delighted to hear that you found our hotel's location convenient and that you enjoyed our facilities. We look forward to welcoming you back for another fantastic stay!
10/10 Excellent
Nigel
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nigel
Séjour de 1 nuit en mars 2024
Réponse de KL le 23 mars 2024
Dear Nigel, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Rebecca
18 mars 2024
Rebecca
Séjour de 4 nuits en mars 2024
Réponse de Sapana, Manager on Duty le 7 avr. 2024
Dear Rebecca,Thank you for taking your time to rate us.Glad to know you liked your stay.Warm regards,Sapana
10/10 Excellent
Taylor
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taylor
Séjour de 2 nuits en février 2024
Réponse de Khoa Lu le 19 mars 2024
Dear Taylor, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
8/10 Bien
Timothy
Voyage en couple
17 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en mars 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 14 avr. 2024
Dear Timothy, warm greetings from Dorsett Melbourne, and thank you for your feedback. If there is anything else you would like to share with us or if there are any specific areas where we can make improvements, please feel free to reach out to me directly. Warm Regards, Minyoung Lee, Front Office Manager
10/10 Excellent
Ian
17 mars 2024
Ian
Séjour de 2 nuits en mars 2024
Réponse de Khoa Lu le 18 mars 2024
Dear Ian,Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all of our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty
8/10 Bien
Marcus
Voyage en famille
16 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Marcus
Séjour de 1 nuit en mars 2024
Réponse de Khoa Lu le 16 mars 2024
Dear Marcus,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Nicole
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en mars 2024
Réponse de Khoa Lu le 16 mars 2024
Dear Nicole,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Allison
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Séjour de 2 nuits en février 2024
Réponse de Warm Regards, Minyoung Lee, Front Office Manager le 14 mars 2024
Dear Allison, thank you so much for your 5/5 amazing review! Can't wait to have you back!
8/10 Bien
Daniel
Voyage en famille avec de jeunes enfants
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mars 2024
Réponse de Sapana, Manager on Duty le 14 mars 2024
Thank you for sharing your feedback about your recent stay with us! I appreciate your kind words about our cleanliness and wonderful staff.I apologize that the hotel breakfast did not meet your expectations. Your feedback is essential for our continuous improvement, we will keep your suggestions in mind for improvement wherever we can. Warm Regards,SapanaManager on Duty
10/10 Excellent
Emil
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emil
Séjour de 1 nuit en mars 2024
Réponse de Vincent le 4 mars 2024
Dear Emil,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager
2/10 Horrible
Amy
Voyage en groupe
3 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amy
Réponse de Khoa le 4 mars 2024
Dear Amy,Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team regarding the Valet and signage issue as well as your feedback about your room, pillows, mattress and your breakfast experience. We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind Regards, Khoa LuDuty Manager
10/10 Excellent
Nicole
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Vincent le 4 mars 2024
Dear Nicole,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and that you enjoyed the excelent service provided by our friendly staff. I will make sure to pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager
10/10 Excellent
Carmen
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen
Séjour de 1 nuit en février 2024
Réponse de Vincent le 4 mars 2024
Dear Carmen,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager
10/10 Excellent
Robyn
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Séjour de 2 nuits en février 2024
Réponse de Vincent le 4 mars 2024
Dear Robyn,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager
8/10 Bien
Greg
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 2 nuits en février 2024
Réponse de Vincent le 27 févr. 2024
Dear Greg,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager
10/10 Excellent
Conor
27 févr. 2024
Conor
Séjour de 1 nuit en février 2024
Réponse de KL le 23 mars 2024
Dear Conor, Thank you so much for your review. We are delighted to hear we met your expectations. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty
10/10 Excellent
Tanya
Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en février 2024
Réponse de Khoa Lu le 26 févr. 2024
Dear Tanya, Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all of our guests. We are also thrilled to hear you were happy with our friendly staff. Hence, for your future stay, please kindly contact our friendly staffs if you require any further stuff to make your stay memorable.We look forward to having you stay with us again in the near future. Kind regards, Khoa Lu Manager on Duty
10/10 Excellent
Hayleigh
Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hayleigh
Séjour de 2 nuits en février 2024
Réponse de Sapana le 26 févr. 2024
Dear Hayleigh, Thank you so much for your review. We are delighted to hear you enjoyed your stay with us. I am so sorry to hear that bed was not to your liking and was too hard for you. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests.I have passed on your feedback to our management team who will make efforts to make improvement wherever we can.We look forward to having you stay with us again in the near future. Kind regards, SapanaManager on Duty
8/10 Bien
Suzanne
Voyage en famille
25 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Suzanne
Séjour de 1 nuit en février 2024
Réponse de Khoa Lu le 26 févr. 2024
Dear Suzanne,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty