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Avis sur Best Western Melbourne City

3.5 out of 5
Best Western Melbourne City
16 Spencer Street, Melbourne, VIC

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 352 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 426 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 141 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1003." "

8,4/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

boris

Séjour de 1 nuit en décembre 2023
Réponse de Dave - Duty Manager le 17 déc. 2023
Hi Boris,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

8/10 Bien

DJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Bien passe
Séjour de 3 nuits en octobre 2023
Réponse de Dave- Duty Manager le 24 oct. 2023
Hi DJ,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,DaveDuty Manager

6/10 Satisfaisant

christophe

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Hotel bien placè. Juste que le lit i place es vraiment petit LOL. Et l acsenceur pas super rapide. Ce ne sont que des details car en general sè bien et tres bien placè avec un acces a pied depuis la gare et la zone de bus qui vous relie direct a l aeroport
Séjour de 1 nuit en février 2023
Réponse de Dave - Duty Manager le 25 févr. 2023
Hi Christophe,Thank you for sharing your feedback. We're glad to hear that you found our hotel's location convenient and easy to access. However, we apologize for any inconvenience caused by the small size of the bed and the elevator speed. We'll take note of your comments and work towards improving these aspects of our hotel. We hope to have the opportunity to welcome you back soon.Warm regards,DaveDuty Manager

10/10 Excellent

Lionel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien.
Très bon séjour, hôtel confortable, personnel agréable. Seul reproche: la suppression de la possibilité du petit déjeuner, la salle à l'entrée de l'hôtel existe toujours, mais elle ne sert plus à rien.
Séjour de 22 nuits en janvier 2023
Réponse de Stephen le 1 févr. 2023
Bonjour Lionel, merci d'être resté avec nous pendant l'Open d'Australie. Nous nous excusons pour la fermeture de notre café, nous travaillons à sa réouverture après la fermeture pendant le confinement. Nous espérons vous voir l'année prochaine pour le prochain tournoi !

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2019
Réponse de Best Western Melbourne City Hotel le 29 sept. 2019
Dear Guest, Thank you for your review. We hope to welcome you back soon! Warm Regards, Best Western Melbourne City Hotel

4/10 Médiocre

virginie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en mai 2019
Réponse de bw le 13 mai 2019
Dear Virginie, Thank you for your review, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope we can welcome you back with a new experience in the future. Warm Regards, Best Western Melbourne City

8/10 Bien

Adrian Cho Wing

Les points forts : Propreté
Séjour de 6 nuits en mai 2024

8/10 Bien

wai sze Tarra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very convenient. We like it
Séjour de 6 nuits en mai 2024
Réponse de Dave - Duty Manager le 20 mai 2024
Hi,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Affordable. Updated. 5 minute walk from bus/train station. Located right in the heart of CBD.
Séjour de 1 nuit en mai 2024
Réponse de Dave - Duty Manager le 13 mai 2024
Hi Stacey,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excellent

Masahito

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしい
Séjour de 1 nuit en mai 2024
Réponse de Dave- Duty Manager le 13 mai 2024
Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excellent

Masahito

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしい
Séjour de 3 nuits en mai 2024
Réponse de Dave - Duty Manager le 13 mai 2024
Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excellent

Masahito

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしい
Séjour de 3 nuits en mai 2024
Réponse de Dave - Duty Manager le 13 mai 2024
Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

8/10 Bien

Emma, Charters Towers

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a most enjoyable stay, the room was clean and comfortable, and the staff were very friendly. My only small negative is that the shower doorway was not very wide and as a bigger lady I had to squeeze in sideways which wasn’t very pleasant but once in the shower there was plenty of room to move. This would definitely not stop me from staying here again though, because this small negative does not outweigh the positives of my stay.
Séjour de 2 nuits en avril 2024
Réponse de Dave- Duty Manager le 9 mai 2024
Hi Emma,We're delighted to hear that you had an enjoyable stay with us and that you found the room clean and comfortable. Thank you for your kind words about our staff, and we're glad they contributed to making your stay pleasant. We appreciate your feedback regarding the shower doorway and apologize for any inconvenience this caused. Your comfort is important to us, and we'll certainly take your comments into consideration for future improvements. We look forward to welcoming you back for another positive experience in the future!Warm regards,Dave

6/10 Satisfaisant

Pamela Lai Yin

Voyage en famille
Les points forts : Personnel et service
房間很窄，沒有位置打開行李箱 淋浴花灑水壓和水溫有點難控制 地點鄰近火車站，有skybus 直去機場， 火車站旁有outlet，交通購物都方便
Séjour de 1 nuit en mai 2024
Réponse de Dave - Duty Manager le 7 mai 2024
Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

8/10 Bien

TAKESHI, Yokohama City

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I requested to check-in early in advance because I arrived in Melbourne early morning by midnight flight. They accepted my request. I was really appreciate it. I will stay at the hotel of BW hotel group.
Séjour de 2 nuits en avril 2024
Réponse de Dave- Duty Manager le 7 mai 2024
Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

10/10 Excellent

Naoyuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Dave - Duty Manager le 7 mai 2024
Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

10/10 Excellent

Jumpei

Séjour de 1 nuit en avril 2024
Réponse de Dave - Duty Manager le 19 mai 2024
Hi Jumpei,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

8/10 Bien

Masahito

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフが良い
Séjour de 1 nuit en avril 2024
Réponse de Dave - Duty Manager le 26 avr. 2024
Hi Masahito,Thanks for taking the time to leave feedback and we hope to see you again.Warm regards,Dave

10/10 Excellent

Nick

Séjour de 1 nuit en avril 2024
Réponse de Dave - Duty Manager le 19 mai 2024
Hi Nick,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excellent

Rodney, Waratah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had good stay at best Western freindly staff clean rooms a good restaurant and bar the food was nice cooked well close to mavel stadium and shops the Spencer train station thank you
Séjour de 3 nuits en avril 2024
Réponse de Dave - Duty Manager le 22 avr. 2024
Hi Rodney,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay at Best Western. It's great to know that you found our staff friendly, rooms clean, and our restaurant and bar enjoyable. We appreciate your kind words about our convenient location as well. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne!Warm regards,Dave

10/10 Excellent

Jon

Séjour de 1 nuit en avril 2024
Réponse de Dave- Duty Manager le 13 mai 2024
Hi Jon,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

8/10 Bien

kazuyo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
部屋はコンパクト 部屋に窓がないので空調のための換気扇が常に回っていてその音が少し気になりました。 翌朝早くに駅に行くために近くにのホテルを利用したのですが、空港バス乗り場にも５分ほどでついたのでとても便利でした。
Séjour de 1 nuit en avril 2024
Réponse de Dave - Duty Manager le 22 avr. 2024
Hi Kazuyo,Thanks for taking the time to leave feedback.Warm regards,DaveDuty Manager

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location!! Staff and room were great!!!
Séjour de 1 nuit en février 2024
Réponse de Dave - Duty Manager le 17 avr. 2024
Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

10/10 Excellent

Phoebe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
With the price I am paying, which is one of the cheapest during the period of time, the location is so great that you can get to cafes and restaurants within 5 mins. Staff is wonderful! Very friendly and helpful. Room is perfectly clean and comfortable, I would strongly recommend it
Séjour de 2 nuits en avril 2024
Réponse de Dave - Duty Manager le 17 avr. 2024
Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked one night in the cheapest available room for proximity of transport connections to airport. Basic but functional hotel, wouldn't want to spend more than a night or two (unless in fancier room) but did the job for us. Staff were excellent and allowed us to check in early when we tried to drop off baggage.
Séjour de 1 nuit en avril 2024
Réponse de Dave - Duty Manager le 17 avr. 2024
Hi,Thanks for taking the time to leave feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bien

Trevon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Dave - Duty Manager le 17 avr. 2024
Hi,Thanks for taking the time to leave feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bien

Alison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice bed but the shower door was rather tight to enter. Im nearly 100kg do there is a lot of bigger people who could never get into it.
Séjour de 1 nuit en mars 2024
Réponse de Dave le 17 avr. 2024
Hi,Thanks for taking the time to leave feedback and we apologise for the shower door issue in your room.Warm regards,Dave

10/10 Excellent

KIYOTAKA, oriono sumiyoshi osaka

Les points forts : Équipements
ありがとうございます
Séjour de 3 nuits en mars 2024
Réponse de Dave - Duty Manager le 26 mars 2024
Hi Kiyotaka,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,Dave

4/10 Médiocre

Mirna

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel was very expensive for what the hotel offer, tiny room, very dark.
Séjour de 2 nuits en mars 2024
Réponse de Dave - Duty Manager le 26 mars 2024
Hi Mirna,It sounds like you were disappointed with the value proposition of the hotel, particularly in relation to the room size and lighting. Pricing and room size are essential factors that can significantly impact the overall guest experience. Thanks for taking the time to leave feedback and we will be taking your comments into consideration as we look at ways to improve our hotel guests experience.Warm regards,Dave

4/10 Médiocre

Lucas Johannes

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Not sure what is "Best" about "Best Western". Our room was poorly decorated and had hazards (steps that could easily be missed in the dark), only one bedside lamp, a bathroom with a basin impossibly tucked into a corner, wasted space where a cupboard or wardrobe could easily be fitted, the swipe cards for the doors only work after the 10th attempt (confirmed to be the same for other guests), inconsistent cleaning and supply of linen and towels, and so on. No more than 2 stars for me.
Séjour de 3 nuits en mars 2024
Réponse de Dave- Duty Manager le 19 mars 2024
Hello,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We are sorry to hear about the issues with room decoration, hazards, lighting, bathroom layout, door swipe cards, and cleaning consistency. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure they are rectified promptly.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Your comments will be used to improve our services and facilities for future guests.Warm regards,DaveDuty Manager

8/10 Bien

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bathroom was a little small. Cleaning was just average. Location was excellent. Amenities around the hotel were great. Coffee bar was great.
Séjour de 2 nuits en mars 2024
Réponse de Dave - Duty Manager le 18 mars 2024
Hi Robert,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excellent

Jodi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The easiest place ever. Perfect place to stay for a concert at Rochford Wines. Thank you
Séjour de 1 nuit en mars 2024
Réponse de Dave- Duty Manager le 19 mars 2024
Hi Jodi,Thanks for taking the time to leave a positive review and we hope to see you again.Warm regards,Dave

8/10 Bien

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was a little small but manageable, the Metro noise was a little loud at times. Restaurant menu was loud mites but quite tasty.
Séjour de 2 nuits en mars 2024
Réponse de Dave- Duty Manager le 18 mars 2024
Hi Donald,Thank you for sharing your feedback with us. We're glad to hear that you found the restaurant menu tasty. Regarding the room size and noise from the Metro, we apologize for any inconvenience caused. We understand that these factors can impact your stay, and we appreciate your understanding. Your comments will be taken into consideration as we strive to improve our accommodations and amenities.Warm regards,Dave

10/10 Excellent

Lynette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly & helpful😄
Séjour de 1 nuit en mars 2024
Réponse de Dave- Duty Manager le 18 mars 2024
Hi Lynette,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excellent

Karen

Séjour de 3 nuits en mars 2024
Réponse de Dave le 17 avr. 2024
Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

10/10 Excellent

Neville Dias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Dave - Duty Manager le 1 mars 2024
Hi Neville,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

2/10 Horrible

Annette

Voyage en groupe
Could not even get in the shower as the door was so small … would not stay here again ..
Séjour de 1 nuit en février 2024
Réponse de Dave- Duty Manager le 1 mars 2024
Hi Annette,We apologize for the inconvenience you experienced with the size of the shower door during your stay. Your feedback is valuable to us, and we will look into ways to improve the accessibility and comfort of our facilities for all guests. Thank you for bringing this to our attention!Warm regards,Dave

10/10 Excellent

Michele

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Good location to Southern Cross Station. Very clean, comfortable room. Nice little bistro downstairs. Good value for money.
Séjour de 1 nuit en février 2024
Réponse de Dave - Duty Manager le 28 févr. 2024
Hi Michele,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,DaveDuty Manager

10/10 Excellent

Sharon

Séjour de 1 nuit en février 2024
Réponse de Dave - Duty Manager le 27 févr. 2024
Hi Sharon,Thanks for leaving feedback and we hope to see you again.Warm regards,Dave

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location, and staff were very friendly and helpful. I’ll definitely stay here again!
Séjour de 1 nuit en février 2024
Réponse de Dave - Duty Manager le 27 févr. 2024
Hi Tina,Thanks for leaving feedback and we hope to see you again.Warm regards,Dave

6/10 Satisfaisant

Marnie

Séjour de 3 nuits en février 2024
Réponse de Dave - Duty Manager le 27 févr. 2024
Hi Marnie,Thanks for leaving feedback and we hope to see you again.Warm regards,Dave

6/10 Satisfaisant

edward

Les points forts : Personnel et service
tiny room and bathroom. you get what you pay for.
Séjour de 2 nuits en février 2024
Réponse de Dave le 25 févr. 2024
Hi Edward,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

10/10 Excellent

HINAKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
立地がよい！ホテルも全然問題ない程度にきれい！
Séjour de 3 nuits en février 2024
Réponse de Dave - Duty Manager le 16 févr. 2024
Hi Hinako,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excellent

Yuto

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 4 nuits en février 2024
Réponse de Dave - Duty Manager le 16 févr. 2024
Hi Yuto,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

8/10 Bien

JIM, Naperville

Les points forts : Propreté et personnel et service
It is clean but the bathroom is very small. Hand wash sink is tiny size in the corner. The shower room is very small and door size two feet wide. It’s very hard to use the bathroom so I canceled the rest two days book and moved to nearby hotel.
Séjour de 1 nuit en février 2024
Réponse de Dave - Duty Manager le 11 févr. 2024
Hi Jim,We appreciate your feedback and apologize for any inconvenience caused by the size of the bathroom and shower room. We understand that everyone has different preferences and needs when it comes to accommodations. We're sorry to hear that this aspect of your stay did not meet your expectations. We'll take your comments into consideration as we strive to improve our facilities and provide a comfortable experience for all our guests.Warm regards,Dave

8/10 Bien

Yasushi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Shower room was too tight space for me. And not too much clean there. But staffs are very good. Location also good for us.
Séjour de 1 nuit en février 2024
Réponse de Dave - Duty Manager le 11 févr. 2024
Hi Yasushi,We apologize for any inconvenience caused by the tight space in the shower room and any cleanliness issues you encountered. Your feedback is valuable to us, and we'll address these concerns with our housekeeping team to ensure a better experience for our guests in the future. We're glad to hear that our staff provided excellent service, and you found the location convenient.Warm regards,Dave

10/10 Excellent

Tsung Hui

Séjour de 2 nuits en février 2024
Réponse de Dave - Duty Manager le 26 mars 2024
Hi Tsung Hui,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,Dave

8/10 Bien

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice night good quality bed restful so great.
Séjour de 1 nuit en février 2024
Réponse de Dave- Duty Manager le 11 févr. 2024
Hi Robert,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good inexpensive place to put your head down.
Séjour de 5 nuits en février 2024
Réponse de Dave - Duty Manager le 7 févr. 2024
Hi Kevin,Thanks for leaving a positive review and we hope to see you again.Warm regards,Dave

8/10 Bien

Angelo

Les points forts : Personnel et service
Sorry to say i didn't like much other than the comfortable bed my room was smelly but to managements credit they upgraded me to a better room i would stay again but the owners need to sped money on room ugrades
Séjour de 3 nuits en février 2024
Réponse de Dave le 6 févr. 2024
Hi Angelo,Thank you for sharing your feedback with us. We're glad to hear that our team was able to assist you and accommodate your needs by upgrading your room. We apologize for the initial inconvenience with the smell in your first room and appreciate your understanding. Your comments regarding room upgrades are duly noted, and we will strive to improve our accommodations for future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,DaveDuty Manager