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Avis sur Art Series - The Larwill Studio

4 out of 5
Art Series - The Larwill Studio
48 Flemington Road, Parkville, VIC

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 732 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Elodie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien placé
Accolé à l'hôpital pour enfant, cet hôtel est bien placé pour visiter Melbourne en utilisant le Tramway.
Séjour de 2 nuits en octobre 2023
Réponse de The larwill team le 22 oct. 2023
Thankyou for the kind review! We hope to see you back again soon.Kind regards,The larwill team

10/10 Excellent

Anthony

Séjour de 1 nuit en juillet 2023
Réponse de Larwill Guest Experience Team le 12 août 2023
Dear Anthony, Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,The Larwill Team

10/10 Excellent

marc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
art sport et confort
excellent emplacement avec le tramway à 2 mn , le studio est propre et le personnel très à l'écoute très compétent !! nous reviendrons pour ceux ou celles qui souhaitent faire du sport il y a un grand parc juste derrière !
Séjour de 2 nuits en décembre 2019
Réponse de Marku le 7 janv. 2020
Merci pour votre belle critique, nous sommes heureux que vous ayez passé un excellent séjour avec nous et nous avons hâte de vous revoir ici. Bonne journée

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons beaucoup apprécié notre séjour. L hôtel très propre et calme il est situé à proximité du centre ville et des commerces. Le personnel est compétent et sympathique. Le parking est payant 25 dollars australien par jour.
Séjour de 7 nuits en janvier 2019
Réponse de The Larwill Team le 16 févr. 2019
Merci d'avoir pris le temps de laisser un commentaire, Nous sommes heureux que vous ayez apprécié votre séjour au Larwill et votre séjour à Melbourne. Meilleurs voeux, Madeline

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel mais emplacement moyen
Lits super confortables, belle chambre moderne. Un peu loin du centre ville.
Séjour de 3 nuits en janvier 2019
Réponse de The Larwill Team le 17 janv. 2019
Merci d'avoir laissé une bonne note Phillippe, C’est un plaisir d’entendre que vous avez apprécié votre séjour parmi nous au Larwill et nous espérons vous revoir bientôt Cordialement, L'équipe Larwill

8/10 Bien

Celine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On recommande!
Quelle belle surprise! Nous avons réservé cette chambre à la dernière minute et nous avons été agréablement surpris: belle chambre spacieuse et bien décorée de style jeune et dynamique. Les tableaux de style naifs y font pour beaucoup, c'est coloré et gai. Le resto est très bien et l'endroit est calme.
Séjour de 1 nuit en janvier 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel même s’il est loin du centre
Très bel hôtel Bon service Ils ont été d’accord de faire un late checkout et on a même pu utiliser une chambre à 20h pour prendre une douche avant l’avion Sympa Par contre on avait choisi cet hôtel parce qu’il annonçait avoir une navette pour l’aéroport mais ils en ont pas. Ils ont dit qu’il allaient modifier l’information
Séjour de 3 nuits en janvier 2018

10/10 Excellent

Sandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Calme
Séjour parfait au Larwill. Les lits sont extrêmement confortables, accueil parfait, Hotel moderne dans un hôpital doté d'un centre commercial. Trams juste en face ou sinon vous pouvez rejoindre le centre en 15 minutes à pied. Courez-y les yeux fermés. Demandez une chambre avec vue sur le parc :)
Séjour de 7 nuits en juillet 2017

8/10 Bien

Laurent

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service

6/10 Satisfaisant

Susie

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Constant bad odour from bathroom. Was very unpleasant. Housekeeping also did not restock amenities during stay. Desk staff were lovely. Was initially given an accessible room on check in and staff were able to reshuffle to move me to another room. Rooms were quiet with minimal noise from other rooms heard. Right next door to RCH with connecting corridor. Not much food option within the direct vicinity of the hotel if you arrive after 8pm. Overall a comfortable stay but nothing memorable.
Séjour de 3 nuits en mai 2024
Réponse de The Larwill Team le 20 mai 2024
Thanks so much for taking the time to leave your feedback. We are glad our location was easy and convenient for you when vistitng Melbourne. I do apologise you experienced some issues with housekeeping during your stay. We hope to see you back again in the future! Warm Regards,

8/10 Bien

Antonio

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Quiet area.
Séjour de 1 nuit en avril 2024
Réponse de Olivia le 20 avr. 2024
Thank you so much for your kind review of your stay with us. We hope your next visit is even better than the last.

10/10 Excellent

Dianna

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was really convenient to hospitals ,city, and shopping,very helpful staff,friendly and thoughtful.i will stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Olivia le 16 mars 2024
Thank you so much for your kind review of our hotel. We hope you have an even better stay next time!Kind Regards, Olivia

8/10 Bien

Roman, Mannheim

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Günstige Lage zum Flughafen 20 Minuten mit dem Taxi, zur Innenstadt , Victoria Market kostenlose Tram 10 Minuten.
Séjour de 5 nuits en février 2024
Réponse de Olivia le 16 mars 2024
Vielen Dank für Ihre freundliche Bewertung unseres Hotels!Aus,Olivia

10/10 Excellent

Osamu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Olivia le 2 mars 2024
Thank you so much for leaving such a kind review. we hope your next stay with us is even better than the last.Kind Regards,

6/10 Satisfaisant

Raimondo

Séjour de 2 nuits en février 2024
Réponse de Olivia le 1 avr. 2024
Thank you so much for your kind review of our hotel. We hope your next stay with us is even better than the last.

10/10 Excellent

Norman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a very good stay. Very friendly and accommodating staff. Thank you
Séjour de 4 nuits en février 2024
Réponse de Larwill Team le 22 févr. 2024
Hi Norman, Thank you for your Kind review! I will share it with the team as we continue to strive and improve everyday! Kind regards,The Larwill Team

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en février 2024
Réponse de Olivia le 23 févr. 2024
Thank you so much for your kind review!We hope your next stay with us is even better than the last.Kind Regards, Olivia

4/10 Médiocre

Timmothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No swimming pool
The hotel itself, the service and the location were all great. The only thing that let the hotel down was that on Hotels.com it showed there was a pool. I searched specifically for hotels with a pool in Melbourne and booked this one as it showed that. The kids were very disappointed after I told them we could go for a swim there.
Séjour de 1 nuit en janvier 2024
Réponse de Austin le 30 janv. 2024
Good Afternoon Timothy, We appreciate you taking the time to leave your feedback. I am very sorry your stay was heavily were affected by the hotel not having a pool.We are currently in the process of having Hotels.com removing any reference to the nearby pool to avoid any future confusion. .We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin Front Office Manager

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Olivia le 27 janv. 2024
Thank you so much for your kind review of our hotel. We hope your next stay is even better!

2/10 Horrible

Sarah

Séjour de 1 nuit en janvier 2024
Réponse de The Larwill Team le 24 janv. 2024
We appreciate you taking the time to leave your feedback. We apologise you experienced some issues during your stay. I will be sure to pass this on to the team as we strive to continuously improve our service offering. We look forward to welcoming you back again soon.Warm Regards, The Larwill Guest Experience Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to hospital
Very close to the children's hospital. Has its own access to the hospital. Room is very clean and quite spacious.
Séjour de 1 nuit en janvier 2024
Réponse de Olivia le 23 janv. 2024
Thank you so much for your kind review. We hope our next stay is under better circumstances :)

10/10 Excellent

Emma

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My daughter had an early appointment at the children’s hospital and the convenience of having somewhere clean and comfortable so close was amazing.
Séjour de 1 nuit en janvier 2024
Réponse de The larwill team le 23 janv. 2024
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de The larwill team le 23 janv. 2024
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 Excellent

Chantelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We needed one nights accommodation after a wedding. This was affordable, clean and close by. Was perfect and exactly what we needed.
Séjour de 1 nuit en janvier 2024
Réponse de The larwill team le 23 janv. 2024
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 Excellent

Kirsty

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended in general however absolutely perfect for when you have a family member in hospital. Conveniently located within walking distance of the 3 Royal hospital locations and hotel staff are absolutely fantastic and helpful. Room was very comfortable and well appreciated.
Séjour de 1 nuit en janvier 2024
Réponse de The larwill team le 23 janv. 2024
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

8/10 Bien

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de The larwill team le 23 janv. 2024
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 Excellent

Robyn

Séjour de 1 nuit en janvier 2024
Réponse de The larwill team le 23 janv. 2024
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 Excellent

Maree

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We chose this motel due to its close proximity to Royal Melbourne Hospital. The room was great. Beds and pillows comfy and the staff were very friendly and helpful. Would definitely stay there again.
Séjour de 2 nuits en janvier 2024
Réponse de The larwill team le 12 janv. 2024
We very much appreciate your comments regarding your stay at the Larwill Studio Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Équipements
Séjour de 2 nuits en décembre 2023
Réponse de Austin le 11 janv. 2024
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carpark is A$28 per night which has to collect an access card from receptionist before exit and return to them after exit. It takes time and there was the case someone blocked the drive way of the hotel front door.
Séjour de 3 nuits en décembre 2023
Réponse de Austin le 11 janv. 2024
Thanks so much for taking the time to leave your feedback. We operate within the limitations of sharing the car park with the Royal Children's Hospital and are aware that the system can cause minor delays. We are currently looking at ways to optimise this as we strive to continuously improve our service offering. We are glad you enjoyed your stay with us and We hope to see you back again in the future!Warm Regards, The Larwill Team

8/10 Bien

Lim Chen

Les points forts : Propreté et personnel et service
Beware of bathtub
Bathroom facility is rather dangerous. Lack of safety bar from bathtub. Soap dispenser installed too high up. Lack of 'non-slip ' patches in the bathtub.
Séjour de 3 nuits en décembre 2023
Réponse de Austin le 11 janv. 2024
Thanks so much for taking the time to leave your feedback. I do apologise you experienced some issues with the bathroom during your stay. We do have rooms with walk-in showers and also non-slip bath mats available at request. We are glad you were still able to enjoy your stay and time. .We hope to see you back again in the future!Warm Regards, The Larwill Team

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice room
Séjour de 1 nuit en décembre 2023
Réponse de Olivia le 29 déc. 2023
Thank you so much for your kind review of our hotel. We hope your next stay with us is just as good.

10/10 Excellent

Rodney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The jazz music in the background entering the room created a very nice ambience and really set the mood! The chairs were very comfortable and the windowsill gave a nice view onto the parklands next door. The bed was extremely comfortable but it’s a pity I didn’t get to try out the shower it looked amazing!
Séjour de 1 nuit en décembre 2023
Réponse de Austin le 20 déc. 2023
Thank you for the amazing review. We are delighted you had a magical stay with us, & pleased you were able to enjoy the views over Royal Park.We hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Guest Experience Team

10/10 Excellent

Kay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff were amazing. Had problems with the shower but staff were quick to help.
Séjour de 1 nuit en décembre 2023
Réponse de The Larwill Guest Experience Team le 18 déc. 2023
Dear Kay,Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We apologise that you had issues with the shower but are glad to hear that our staff were able to assist you quickly. We hope to welcome you back again, Warm Regards, The Larwill Team

6/10 Satisfaisant

Stacey

Les points forts : Propreté et personnel et service
When I arrived at 2pm my room did not have any hot water. I informed reception I needed to leave by 5pm for event however there was still no hot water by the time I left. I returned around midnight and thankfully there was hot water. There was no discount or compensation for not being able to access hot water in the bathroom for a shower.
Séjour de 1 nuit en décembre 2023
Réponse de Austin le 20 déc. 2023
We apologise for the inconvenience you experienced during your recent stay regarding the lack of hot water. We have addressed the hot water issue, and new units have been installed to ensure it is fully resolved. We value your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for bringing these matters to our attention, and we hope to welcome you back for a much-improved experience.Please reach out to me directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin

8/10 Bien

Abbey

Séjour de 1 nuit en décembre 2023
Réponse de The Larwill Guest Experience Team le 18 déc. 2023
Dear Abbey,Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,The Larwill Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Austin le 10 déc. 2023
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

6/10 Satisfaisant

Ryan

Les points forts : Personnel et service
Extraction fan from cafe makes all the rooms smell like bacon at 7am. It really stinks
Séjour de 1 nuit en décembre 2023
Réponse de Austin le 10 déc. 2023
Dear Ryan, Thank you for taking the time to share your feedback. I am very sorry your stay with us was heavily effected by this issues. While I wish you had a better experience, it is feedback like this that we learn from we are currently investigating the issue.We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short.We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin Front Office Manager

10/10 Excellent

Sendy

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great looking property with a few minor concerns. As I moved the bed for better sleeping arrangements, the ground was extremely dirty which seemed like vacuuming hadnt been done for a while with small feathers (from pillows/blankets I assume) & visible rubbish. The bath tub/shower was quite slippery and I have no mobility issues, possible a non slip mat is required. The handle besides bath/shower entrance/exit had some sort of tape wrapped thrice, as the tub was slippery o had to use the handle bar and the tape is prickly to the point of pain. Chains for the blinds were broken. Spacious large room at the corner with great views of the park and city skyline. The parklands oh side is a great space for a nice walk or playground equipment for kiddies primary school age and up. There was a small water play area too As we were staying for medical procedure at RCH, the hotel is connected to RCH a great bonus, approx 630am-8pm - please check opening/closing times with hotel reception in case they change. At RCH there's a McDonald's, Japanese, couple of cafes, Chatime, Boost juice, Chinese dumplings, supermarket, couple of gifts stores, you can get flowers throughout. After 8/830pm there's a kebab shop across the road.
Séjour de 1 nuit en décembre 2023
Réponse de Olivia le 10 déc. 2023
Dear Sendy, Thank you so much for your kind and thorough review of our hotel we appreciate immensely and it shows us the area of our hotel that are failing and succeeding.I have passed along the room issues you found to both our housekeeping and maintenance team we we can find a resolution soon. We hope your next stay with us will be even better than the last. Kind Regards, Olivia

10/10 Excellent

Alison

Séjour de 1 nuit en décembre 2023
Réponse de Olivia le 29 déc. 2023
Thank you so much for your kind review of our hotel. We hope your next stay with us is just as good.

10/10 Excellent

Ross

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and stylish rooms. Awesome beds soo comfy
Séjour de 2 nuits en novembre 2023
Réponse de Larwill Guest Experience Team le 5 déc. 2023
Dear Ross,Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,The Larwill Team

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, simple hotel, with fun art. Important to note the hotel is literally connected to the children’s hospital.
Séjour de 1 nuit en novembre 2023
Réponse de Austin le 1 déc. 2023
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

10/10 Excellent

Joan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property difficult to find as so close to the hospital-even using Sat nav in the car.Property fresh and bright with the art displays.Traffic on road outside was horrendous making it even more difficult to access.Most eateries needed a car to get to. Breakfast was available next morning.Located on lovely Royal Park.
Séjour de 1 nuit en novembre 2023
Réponse de The Larwill Team le 30 nov. 2023
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

2/10 Horrible

Brent

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et personnel et service
DON'T BOTHER. We arrived at 3pm with a check-in time of 2pm and the room wasn't ready, we we're told to leave and they will call us when it's ready, no apology. The parking is so poorly explained in the welcome email. When I asked the girl to explain it to me she responded so rudely, asking me how often I will need to leave. She eventually handed me a piece of paper that explains that you need to enter and receive a ticket, park your vehicle and when you need to leave you need to go to reception and sign out a pass, leave the car park from a different exit and then drive around the front, park your car and bring the pass back to them. This costs $28 a night (as explained in the welcome email) yet I was charged for 3 days use of parking even though we only stayed 2 nights. The bathroom was dirty, with marks on the wall and other people's hair on the floor. The check-out time is 11am, yet we had someone trying to open the door without knocking at 9am. As I said, don't bother.
Séjour de 2 nuits en novembre 2023
Réponse de Austin le 26 nov. 2023
Good Afternoon Brent,We appreciate you taking the time to leave your feedback. . I am very sorry your stay with us was heavily marred by the housekeeping and car parking issues. We are aware of the draw back to our car parking we share with The Royal Children's and we are working on a better solution with management. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We apologise that our service wasn't up to our usual standard. I will be sure to pass this on to the team as we strive to continuously improve our service offering.We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin Front Office Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dated, dirty, shower was weak, the plumbing stank
Séjour de 3 nuits en novembre 2023
Réponse de The Larwill Guest Experience Team le 21 nov. 2023
We appreciate you taking the time to leave your feedback. We apologise you experienced some issues with housekeeping during your stay. I will be sure to pass this on to the team as we strive to continuously improve our service offering. We look forward to welcoming you back again soon.Warm Regards, The Larwill Guest Experience Team

6/10 Satisfaisant

Craig

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de The larwill team le 3 nov. 2023
Thank you for your review! We always appreciate your feedback as we continuously want to improve our services. We hope to see you back again soon!The larwill team

10/10 Excellent

Gary

Séjour de 2 nuits en octobre 2023
Réponse de The larwill team le 30 oct. 2023
Thank you for the kind review! We look forward to welcoming you again soon.

10/10 Excellent

Rosemarie

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent stay!
Wonderful. Great service, very clean and comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de The larwill studio le 30 oct. 2023
Thank you for the kind review. We hope to welcome you back again soon!

8/10 Bien

Temukisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and clean. Handy to conference venue I attended as well as shops. Fantastic art work on display in foyer and rooms. Food outlet was okay; not a large variety. Secure parking.
Séjour de 2 nuits en octobre 2023
Réponse de Thank you for taking the time to leave a review of le 21 oct. 2023
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,

8/10 Bien

Ian

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Proximity to city
Séjour de 1 nuit en septembre 2023
Réponse de The larwill team le 17 oct. 2023
Thank you for your review! We hope to see you back again soon!Kind regards,The larwill team