Avis sur Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.
Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.
1051 Ross Glen Drive SE, Medicine Hat, AB
Avis
7,2
Bien
7,4/10
Propreté
7,8/10
Personnel et service
7,0/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage d’affaires
27 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Reservation Desk le 7 mars 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
10/10 Excellent
Yvon
17 juin 2022
Yvon
Séjour de 1 nuit en juin 2022
10/10 Excellent
Laurie
Voyage avec des animaux de compagnie, Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Dwight
Voyage en famille, Voyage avec des animaux de compagnie
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dwight
Séjour de 2 nuits en mai 2024
10/10 Excellent
Clay
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clay
Séjour de 2 nuits en mai 2024
8/10 Bien
sandra, Regina
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
sandra
Séjour de 1 nuit en mai 2024
10/10 Excellent
Ellen
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ellen
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Marc
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en mai 2024
10/10 Excellent
Steve
Voyage en famille
16 mai 2024
Les points forts : Propreté
Steve
Séjour de 1 nuit en mai 2024
Réponse de Eshant Verma le 20 mai 2024
Dear Steve,We are incredibly grateful for your 5/5 rating and for taking the time to share your thoughts with us. It’s heartening to know that you value our facility highly enough to give us the top score.We acknowledge your observations regarding the weariness of the facility and the impact it seems to have on our staff’s demeanor. Please rest assured that we are taking proactive steps to rejuvenate both our property and the spirit of our team. We are committed to upholding the high standards that our guests expect and deserve.Your feedback is instrumental in guiding our improvement plans, and we are already in the process of implementing changes to enhance our guest experience. We look forward to the opportunity to demonstrate our renewed commitment to excellence during your next visit.Thank you once again for your support and constructive feedback.Warm regards, The Medicine Hat Lodge Team
10/10 Excellent
Dwayne
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Dwayne
Séjour de 1 nuit en mai 2024
Réponse de Eshant Verma le 20 mai 2024
Dear DwayneThank you so much for your perfect 5/5 rating! We are delighted to know that you had a satisfying experience at our hotel. Your feedback is extremely valuable to us, and we take your comments about the hotel needing renovations very seriously.We are continuously working on improving our facilities and services, and your input has been shared with our management team for consideration in our ongoing enhancement efforts. We are committed to ensuring our hotel not only meets but exceeds the expectations of our guests.We hope to have the opportunity to welcome you back in the future to a refreshed and updated setting.Warmest regards, The Medicine Hat Lodge Team
8/10 Bien
Wade
10 mai 2024
Les points forts : Personnel et service
Wade
Séjour de 1 nuit en mai 2024
Réponse de Eshant Verma le 11 mai 2024
Dear Wade,Thank you so much for your glowing review and for giving us a perfect score of 4/5. We are thrilled to hear that you had an exceptional experience at Medicine Hat Lodge.Your satisfaction is our greatest reward, and knowing that we have met and exceeded your expectations is truly gratifying for our team. We take pride in our commitment to providing excellent service and memorable experiences for all our guests.We look forward to the pleasure of welcoming you back soon for another wonderful stay. Please do not hesitate to reach out to us for any future bookings or special requests.Warmest regards, The Team at Medicine Hat Lodge
8/10 Bien
Jim
9 mai 2024
Jim
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Janice
Voyage en couple
9 mai 2024
Les points forts : Personnel et service
Janice
Séjour de 2 nuits en avril 2024
Réponse de Eshant Verma le 10 mai 2024
Dear Janice,Thank you for taking the time to share your experience with us. We’re glad to hear that you had a good stay and you like the cleanilness of the room. We appreciate your feedback on our facilities, and we’re continuously working on updates to enhance our guest experience. We hope to welcome you back soon, perhaps in a quieter room away from the pool area for a more relaxing visit.Warm regards, The Medicine Hat Lodge Team
10/10 Excellent
Carolyn
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 8 mai 2024
Dear Carolyn,Thank you so much for your glowing review and for giving us a perfect score of 5/5. We are thrilled to hear that you had an exceptional experience at Medicine Hat Lodge.Your satisfaction is our greatest reward, and knowing that we have met and exceeded your expectations is truly gratifying for our team. We take pride in our commitment to providing excellent service and memorable experiences for all our guests.We look forward to the pleasure of welcoming you back soon for another wonderful stay. Please do not hesitate to reach out to us for any future bookings or special requests.Warmest regards, The Team at Medicine Hat Lodge
6/10 Satisfaisant
Kristina
4 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kristina
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 4 mai 2024
Dear Kristina,Thank you for taking the time to share your feedback regarding your recent stay at Medicine Hat Lodge. We sincerely apologize for the inconvenience you experienced due to the maintenance issues in our facilities. Please be assured that we are taking your comments seriously and are in the process of addressing each point you’ve raised.We understand that the condition of our amenities plays a significant role in the comfort and satisfaction of our guests. We are committed to providing a high standard of service and are currently implementing improvements, including updating our heating and cooling systems for a more consistent in-room temperature, and repairing out-of-order equipment promptly.Our team is dedicated to ensuring that all guests have a pleasant experience, and we regret that we fell short during your visit. We appreciate your patience as we work to make these necessary improvements and hope to have the opportunity to better serve you in the future.Warm regards, The Management Team at Medicine Hat Lodge
10/10 Excellent
Deanna
3 mai 2024
Deanna
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 4 mai 2024
Dear Deanna,We are thrilled to hear that you had a wonderful experience at Medicine Hat Lodge and are grateful for your generous 5/5 rating. Your satisfaction is our top priority, and it’s heartening to know that we met your expectations.Thank you for choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you back soon for another memorable stay.Warmest regards, The Team at Medicine Hat Lodge
6/10 Satisfaisant
Noelle
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points forts : Personnel et service
Noelle
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 4 mai 2024
Dear Noelle,Thank you for taking the time to share your experience with us. We’re glad to hear that you had a good stay and that your kids enjoyed the pool and waterslides. We appreciate your feedback on our facilities, and we’re continuously working on updates to enhance our guest experience. We hope to welcome you back soon, perhaps in a quieter room away from the pool area for a more relaxing visit.Warm regards, The Medicine Hat Lodge Team
8/10 Bien
Sabrina
1 mai 2024
Sabrina
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 4 mai 2024
Dear Sabrina,Thank you for your generous rating of 4 out of 5. We are thrilled to know that we met your expectations, and you enjoyed your stay with us. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service. We would love to hear more about what we could do to make your next stay a perfect 5-star experience. Looking forward to welcoming you back soon!Warm regards, The Customer Service Team
8/10 Bien
Rhonda
29 avr. 2024
Rhonda
Séjour de 2 nuits en avril 2024
Réponse de Eshant Verma le 20 mai 2024
Dear Rhonda,Thank you for taking the time to share your experience and for rating us with a wonderful 4/5! We are thrilled to hear that you enjoyed your stay at the Medicine Hat Lodge Trademark Collection by Wyndham. Our team is dedicated to providing a memorable experience, and we’re glad we could meet your expectations.We would love to know what we could do to make your next stay even more enjoyable and achieve that perfect 5/5. Whether it’s our on-site luxury spa, waterpark, or dining options, we’re committed to continuous improvement and your feedback is invaluable to us.Looking forward to welcoming you back soon for another pleasant stay!Warm regards, The Medicine Hat Lodge Team
4/10 Médiocre
Laura
29 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 1 mai 2024
Dear Laura,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.We are committed to providing our guests with the highest quality service and experience, and it seems we fell short this time. If you’re willing, we would greatly appreciate the opportunity to learn more about the specific aspects of your stay that led to your dissatisfaction. Your insights are invaluable in helping us improve.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards, The Management Team
4/10 Médiocre
Nicholas
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en avril 2024
Réponse de Eshant Verma le 1 mai 2024
Dear Nicholas,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.We are committed to providing our guests with the highest quality service and experience, and it seems we fell short this time. If you’re willing, we would greatly appreciate the opportunity to learn more about the specific aspects of your stay that led to your dissatisfaction. Your insights are invaluable in helping us improve.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards, The Management Team
10/10 Excellent
mike
Voyage en famille, Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mike
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 28 avr. 2024
Dear Mike,Thank you so much for awarding the Medicine Hat Lodge Trademark Collection by Wyndham a perfect 5/5 rating! We are thrilled to hear that your stay with us was enjoyable and met all your expectations.Our team is dedicated to providing exceptional service and a comfortable, memorable experience for all our guests. It’s gratifying to know that we have succeeded in making your visit special.We look forward to welcoming you back in the future for another outstanding stay.Warm regards, The Medicine Hat Lodge Team
6/10 Satisfaisant
Lisa
Voyage en famille
27 avr. 2024
Les points forts : Personnel et service
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 28 avr. 2024
Dear Lisa,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our location convenient and enjoyed the variety of choices at our buffet breakfast.We appreciate your understanding regarding the condition of the room. Our pet-friendly rooms are indeed due for an update, and we are in the process of planning renovations to enhance our guest experience. Your input is invaluable to us as we strive to improve our accommodations.We hope to welcome you back in the future to a refreshed and updated setting. Thank you for choosing to stay with us, and for your constructive comments.Warm regards, The Hotel Management Team
6/10 Satisfaisant
Diane
Voyage en famille
26 avr. 2024
Les points forts : Propreté
Diane
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 26 avr. 2024
Dear Diane,We sincerely apologize for the experience you had at the front desk during your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We strive to provide our guests with the highest level of service, and it is clear that we fell short in this instance.Please know that your feedback has been shared with our front desk team, and we are taking immediate steps to ensure that this is an isolated incident. We are committed to improving our training programs to better serve our guests and prevent future occurrences.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards, The Management Team Medicine Hat Lodge, Trademark Collection by Wyndham
4/10 Médiocre
Karen
23 avr. 2024
Karen
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 26 avr. 2024
Dear Karen,We sincerely apologize for the experience you had your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We strive to provide our guests with the highest level of service, and it is clear that we fell short in this instance.Please know that your feedback has been shared with our front desk team, and we are taking immediate steps to ensure that this is an isolated incident. We are committed to improving our training programs to better serve our guests and prevent future occurrences.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards, The Management Team Medicine Hat Lodge, Trademark Collection by Wyndham
10/10 Excellent
Shane
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 21 avr. 2024
Dear Shane,Thank you so much for your perfect rating! We’re thrilled to hear that your stay at the Medicine Hat Lodge met all your expectations. Our team works hard to provide a welcoming and comfortable environment, and it’s rewarding to know that we’ve succeeded in making your experience memorable.We hope to have the pleasure of welcoming you back soon for another exceptional stay!Warm regards, The Medicine Hat Lodge Team
8/10 Bien
Kelly, Kindersley
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 14 avr. 2024
Dear Kelly,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely.Eshant Verma
10/10 Excellent
Verna
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Verna
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 13 avr. 2024
Dear valued guest,Thank you for sharing your feedback with us. We’re truly sorry to hear that our continental breakfast did not live up to your expectations. At Medicine Hat Lodge, we strive to provide a delightful dining experience, and we appreciate your comments as they are crucial for us to improve.We would love to invite you back to give our breakfast another chance, and we’ll make sure to go above and beyond to ensure you have a meal that’s as fabulous as your stay. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.Warm regards, The Medicine Hat Lodge Team
4/10 Médiocre
Kara
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kara
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Claire,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
4/10 Médiocre
Laurel
7 avr. 2024
Laurel
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 27 avr. 2024
Dear Laurel,We sincerely appreciate you taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We are committed to providing our guests with the highest quality services and experiences, and it seems we fell short in this instance.Please rest assured that we take your comments seriously and will use them to improve. We hope to have the opportunity to better serve you in the future and show you the high standards we strive to uphold.Warm regards, The Medicine Hat Lodge Team
10/10 Excellent
Dan
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Dan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
6/10 Satisfaisant
Jessica
6 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
10/10 Excellent
David
6 avr. 2024
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear David,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
4/10 Médiocre
Monty
Voyage en famille
3 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monty
Séjour de 1 nuit en avril 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Monty,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
8/10 Bien
MARTIN, REGINA
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements
MARTIN
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Martin,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
4/10 Médiocre
Chase
Voyage en couple
1 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Chase
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Chase,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
6/10 Satisfaisant
Matt
Voyage en famille, Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Matt
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Matt,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
10/10 Excellent
Jerry
Voyage en famille, Voyage avec des animaux de compagnie
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Jerry,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
4/10 Médiocre
Anahita
Voyage en famille
31 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Anahita
Séjour de 2 nuits en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Anahita,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
10/10 Excellent
Alan
31 mars 2024
Alan
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Alan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
2/10 Horrible
Marjorie
Voyage en famille
30 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Marjorie
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 13 avr. 2024
Dear Marjorie,Thank you for sharing your experience at the Medicine Hat Lodge, Trademark Collection by Wyndham. I apologize that your stay did not meet your expectations, and I appreciate your feedback.Your comments are valuable to us, and we take them seriously. I assure you that we are actively addressing the issues you encountered during your stay. Our goal is to provide exceptional service, and we regret any inconvenience you experienced.We hope you will consider staying with us again in the future. Please feel free to reach out if you have any further concerns or if there’s anything else we can do to improve your experience.Sincerely, Eshant Verma
6/10 Satisfaisant
Thierry
30 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Thierry
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Thierry,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
10/10 Excellent
Arielle
Voyage en couple
30 mars 2024
Arielle
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Arielle,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
6/10 Satisfaisant
Kim
30 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Kim
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Kim,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
4/10 Médiocre
Megan
Voyage en groupe
30 mars 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Megan,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
2/10 Horrible
Matt
29 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Matt,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to face all these issues during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Eshant Verma
10/10 Excellent
Caitlin
29 mars 2024
Caitlin
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 20 avr. 2024
Dear Caitlin,Thank you for sharing your positive experience with us at the Medicine Hat Lodge, Trademark Collection by Wyndham! We truly appreciate your 5/5 rating and are delighted that you enjoyed your stay.At the Medicine Hat Lodge, we strive to create memorable moments for our guests.Our hotel has been creating cherished memories for over 35 years, and we look forward to welcoming you back soon! If you have any further feedback or need assistance, feel free to reach out. We value your input and continuously strive to enhance our services.Warm regards, The Medicine Hat Lodge Team
8/10 Bien
Amy
28 mars 2024
Les points forts : Propreté et personnel et service
Amy
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
8/10 Bien
Vivienne
28 mars 2024
Les points forts : Propreté et personnel et service
Vivienne
Séjour de 4 nuits en mars 2024
Réponse de Eshant Verma le 12 avr. 2024
Dear Vivienne,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Eshant Verma
10/10 Excellent
Nancy
25 mars 2024
Nancy
Séjour de 1 nuit en mars 2024
Réponse de Eshant Verma le 14 avr. 2024
Dear Nancy,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely.Eshant Verma