2/10 Horrible
Duane, Vancouver
2 juil. 2025
Les points forts : PropretĂ© et infrastructures et conditions de lâhĂ©bergement
Me and a buddy checked in here on a Saturday evening around 9:30 pm, and left 30 mins later not returning till approx. 2am. 30 mins upon returning to the room, already in bed for the evening received a call from the front desk that we were being asked to pack up and leave immediately. Of course I was very confused, so asked why. They stated they had been up to my room several times banging on the door, calling the room due to several noise complaints, even said they had the police come and knock on the door. I told them we hadn't been in the room all night, which they said "Yes we know, we saw you leave on the cameras and when you came back as well." I asked how we could have been too loud if we weren't even in the room, and they stopped me there and said either pack up, or we will have the police come. I asked them to please do. Police came, I asked if they were the same ones that supposedly came earlier as the front desk staff had stated, and the officers response was, "No, this is our first time out here tonight." Hotel staff wouldn't speak with me regarding these outrageous claims we were causing a disturbance, which we absolutely were not. Kicked out at 2:30 am, hotel still charged me, called and left several messages for their GM Tristan who never called me back. I travel very frequently for business over the last 20+ years and have never had even one noise complaint. I'm a Platinum Level Member with Expedia and have never once had a problem with a hotel like this.
Duane
Séjour de 1 nuit en juin 2025