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Avis sur Best Western Horizon Inn

2.5 out of 5
Best Western Horizon Inn
1154 E Barnett Rd, Medford, OR

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 439 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 340 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1001." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The desk clerk was AWESOME. Expedia got the wrong date if it wasn’t for the desk clerk we would not have a place to stay. Calling Expedia was a nightmare.
Séjour de 1 nuit en mai 2024
Réponse de Scott / GM le 23 mai 2024
Thank you

10/10 Excellent

Cary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value
Séjour de 2 nuits en mai 2024
Réponse de Scott / GM le 20 mai 2024
Thank you

2/10 Horrible

amrinder

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Best western experience was not great. Booked a non pet friendly room and upon checkin the front desk tries to force the pet friendly room. I was able to book a non pet friendly room because it was available and upon check in being told they had only pet friendly available . Sorry , but that shouldn’t be the travellers problem. That is something the front staff needs to look into and find a solution. Rude and absolutely arrogant behaviour. Thank god for this Asian lady at the front desk that came in and was able to get me the non pet friendly room I was booked in . How did the room become available now ? This property doesn’t match the Best western standards and is far from it . The only thing working for this place is the pet friendly theme. Other than that , find something else for yourself if you don’t have a pet.
Séjour de 1 nuit en mai 2024
Réponse de Scott / GM le 20 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Caleb

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy, comfortable, clean.
Séjour de 1 nuit en mai 2024
Réponse de Scott / GM le 20 mai 2024
Thank you

6/10 Satisfaisant

Russell

Séjour de 1 nuit en mai 2024
Réponse de Scott / GM le 20 mai 2024
Thank you for the rating

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff,nice property very close to the interstate
Séjour de 1 nuit en mai 2024
Réponse de Scott / GM le 13 mai 2024
Thank you for your review.RegardsScott / GM

8/10 Bien

Sanford, Gig Harbor

Voyage d’affaires
Les points forts : Propreté et personnel et service
Great staff and service. This is an older property but clean. Access in and out of the property is a little inconvenient due to lack of good access from the main road.
Séjour de 1 nuit en mai 2024
Réponse de Scott / GM le 6 mai 2024
Thank you for the kind wordsRegards,Scott

4/10 Médiocre

Patricia

Voyage avec des animaux de compagnie
Les points forts : Propreté
Receptionist was “busy” in an off topic conversation with 2 men checking in. I was not feeling well and needed to lay down. I waited awhile and the conversation went on and on. Finally I stood up and rudely interrupted them telling her I did not feel well and would like to checkin. She gave me a drop dead look, but finally got them checked in. Got to my room and automatic key didn’t work. Returned to office 3 times with key malfunction. Finally asked for a new room. Very exhausting . Handyman was very helpful in trying to remedy the situation. After a long day on the road, this was very upsetting as I really didn’t feel well. I’ve stayed at this location before, but not sure if I will return again. Generally, I do like to stay at BW
Séjour de 1 nuit en avril 2024
Réponse de Scott / GM le 2 mai 2024
I am so sorry this happened to you. I apologize for the comedy of errors with your keys and also the agent not reading the situation correctly. We strive to do betterRegardsScott / GM

10/10 Excellent

Yelena, Salem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The check in process was super easy and the staff was very nice. The included breakfast had a fair amount of options to choose from.
Séjour de 1 nuit en avril 2024
Réponse de Scott / GM le 30 avr. 2024
Thank you!

10/10 Excellent

Timothy

Séjour de 1 nuit en avril 2024
Réponse de Scott / GM le 13 mai 2024
Thank youRegards,Scott

10/10 Excellent

Paula

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the quiet location and was located close to our destination the next day. We were expecting a wake-up call, but that was missed. Otherwise, we were pleased. P & T
Séjour de 1 nuit en avril 2024
Réponse de Scott le 22 avr. 2024
Thank you for the review. We appreciate you taking the time to tell us about your stay RegardsScott / GM

6/10 Satisfaisant

Adelino

I didn't like to have the deposit $100 dollars for 3 to 5 days. . Plus the bathroom on the lobby was closed. An old couple ask for the keys to use the bathroom and the lady on the desk denied to ofer the key. That's not wright. Not a good experience.
Séjour de 1 nuit en avril 2024
Réponse de Scott le 18 avr. 2024
Thank you for the review. Unfortunately a public restroom is not available in our lobby. I am sorry you did not have a good experienceRegardsScott / General Manager

10/10 Excellent

Grace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean, quiet and comfortable
Séjour de 1 nuit en avril 2024
Réponse de Scott le 17 avr. 2024
Thank youRegardsScott / General Manager

10/10 Excellent

margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Scott le 15 avr. 2024
Thank you! We appreciate the kind wordsRegards,Scott WillifordGeneral Manager

10/10 Excellent

Stefanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Scott le 15 avr. 2024
Thank you! Regards,Scott WillifordGeneral Manager

10/10 Excellent

Elaine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People in surrounding rooms included upstairs were very loud after 12am. Kept waking my baby. Made it difficult to sleep. Otherwise everything upon check in was great. Room was spacious and clean.
Séjour de 1 nuit en mars 2024
Réponse de Scott le 2 avr. 2024
Thank you for the review. Sorry about the noise from the neighborsRegards,GM / Scott

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms
Séjour de 1 nuit en mars 2024
Réponse de Scott le 2 avr. 2024
Thank you

10/10 Excellent

Richard

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk lady was nice.
Séjour de 1 nuit en mars 2024
Réponse de Scott le 28 mars 2024
Thank you! We appreciate the kind wordsRegardsScott WillifordGeneral Manager

6/10 Satisfaisant

Raymond

Les points forts : Propreté et personnel et service
Interior was dated
Séjour de 2 nuits en mars 2024
Réponse de Scott le 26 mars 2024
Thank you for your review. We have begin a renovation this week and hope to get you to come back when we are finished. Comments like these help us with property improvementsRegardsScott WillifordGeneral Manager

6/10 Satisfaisant

Patrick

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements
This hotel is very tired...in need of new paint, plumbing, a phone system that works and smart TV's
Séjour de 1 nuit en mars 2024
Réponse de Scott le 26 mars 2024
Thank you for your review. We appreciate our customers and will use your reviews to improveRegardsScott WillifordGeneral manager

10/10 Excellent

Richard

Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Was convenient location courtesy staff nice breakfast will return
Séjour de 1 nuit en mars 2024
Réponse de Scott le 26 mars 2024
Thank you so much ! We love your reviewRegardsScott WillifordGeneral Manager

10/10 Excellent

Cory

Voyage d’affaires
Les points forts : Propreté et équipements
Nice clean friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Scott le 7 mars 2024
Thank you so much for calling out our staff. Our staff really works hard to make our guests feel at home.We appreciate your businessRegards,Scott WillifordGeneral Manager

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice surprise
We picked this hotel because it was only a block from where my husband was having a medical procedure. I was very much surprised. The room was clean and a goid size. Because myhusband is handicapped we asked for an ada room. This was the first hotel that actually had a roll in shower and other handicapped accessible items. The only bad thing I could say is my husband complained the bed was to hard. Breakfast was the usual but the breakfast room is large and clean and the lady working there was very personable.
Séjour de 2 nuits en février 2024
Réponse de Scott le 4 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Scott WillifordGeneral ManagerBest Western Horizon Inn

8/10 Bien

Terri

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Like; It was close to the doctor's office. There were several things I didn't like, the room smelled like cigarettes and during my shower the water kept going from super hot to super cold.
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 4 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Scott WillifordGeneral ManagerBest Western Horizon Inn

8/10 Bien

Marilyn

Voyage en couple
Les points forts : Propreté et équipements
The plug by bathroom sink was not working. The beds are comfortable and breakfast good.
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 4 mars 2024
Thank you for the review! Regards,Scott WillifordGeneral Managre

2/10 Horrible

Jessica

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Would not recommend this particular location. The room was dirty and crawling with ants and the response from the front desk clerk on the matter was a glare and a snark “I’ll tell maintenance.” The TV network was down, but next door at Black Bear Diner it worked fine. The extra $25 rate for having a dog, after you already spent an extra $15 on the specific “dog-friendly room” option is a joke. Overall a very disappointing stay.
Séjour de 1 nuit en janvier 2024
Réponse de Scott le 4 mars 2024
Thank you for taking a moment to comment on your stay. As the new General Manager Id like to personally apologize. We strive to give better service and I regret that we missed the mark with your stay. RegardsScott WillifordGeneral Manager

10/10 Excellent

Adem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Scott / General Manager le 4 mars 2024
Thank you for the review.

8/10 Bien

BRIAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Margaret, Tehachapi

Voyage en couple
Les points forts : Personnel et service
1st room bed fell to the middle. Breakfast mushy eggs no waffles
Séjour de 7 nuits en décembre 2023

6/10 Satisfaisant

MARY, BURBANK

Voyage en famille, Voyage en groupe
Les points faibles : Équipements
Older facility. Needs some upgrades.
Séjour de 3 nuits en décembre 2023

8/10 Bien

JENNIFER

Séjour de 3 nuits en décembre 2023

8/10 Bien

Shelly

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Jaime

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great place to stay , i ask for a room in the first floor amd they told me there weren't any available, jist because i booked wi5h a thi4d party i was pit in the 2nd floor when i woke up the nedt morning the parking lot was not full , so they were roomw available in the first floor not cool
Séjour de 1 nuit en décembre 2023

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only thing we didn't like was the breakfast. The eggs were better before and the auto pancake maker wasnt wirking and we like the waffles better.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

gary

Les points forts : Propreté et personnel et service
Room was fine clean enough. The TV did not work. The girl behind the desk could not do anything about it as she was by herself i’m pretty handy with TVs, but I’m sure it was the remote that did not work even after changing batteries. And rebooting the Cable box so spent a night in Medford with no TV.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Gregory

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the Best Westerns that i would definitely return to - very neat, clean, organized - from the Front office - a welcoming warm fireplace at the reception, staff was pleasant & accommodating, processsd my check in within minutes. A nice short drive to our room on the 1st floor, i like a clean fresh smell when i open the door, nice updated LVP flooring, simple clean furnishings, nicely tucked & clean bathroom. I appreciate a much bigger fridge than the usual "mini", microwave as well. A couple of things that would help management keep track of - toilet tank is still running after filling up, & an Ottoman that sits next to the chair by the a/c - legs are broken, wobbly, could fall apart easily - dangerous! We had a good nights sleep, bed was comfy as was the temp with the ac/heater working well. A definite stop on the road back south to Socal.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
When we arrived, the room looked clean and nicely welcoming, but within a minute we realized there was a foul odor permeating the room. We called the desk and after a few minutes, Theresa was able to get us another room close by so that we didn’t have far to move our stuff!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Leon

Séjour de 1 nuit en novembre 2023

8/10 Bien

Jody

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Elizabeth

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pet friendly rooms are a little cold feeling, mainly because of the blue and grey colors with no carpet. Much different from the warm cozy feeling of the lobby. But other than that, they are roomy well appointed. The breakfast was great. Staff was friendly. Will stay there again next time I need to go to Medford.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Keeren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that the property was nice & clean
Séjour de 1 nuit en novembre 2023

10/10 Excellent

John

Voyage en famille, Voyage d’affaires
Great staff and room.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Michael

Les points forts : Confort de la chambre
Eco-friendly
No recycling containers. No sign saying “If you don’t need your towels washed every day etc”
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Brian

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No hot water. Three hours after check in. No hot water yet. I don’t think they called a plumber. Ridiculous. I want my money back.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Marilyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff. Good room quiet, bathroom could use an update but overall very happy with the experience
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room
Séjour de 1 nuit en octobre 2023

8/10 Bien

Baljit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Lawrence

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property! rooms are super clean parking lot and outside of the rooms are well lit. Staff are very nice. Good breakfast And heated outdoor pool!
Séjour de 1 nuit en octobre 2023