Piscine extérieure, chaises longues

Avis sur Elcielo Hotel & Restaurant

4 out of 5
Elcielo Hotel & Restaurant
43c36 Cl. 7D, Medellín, Antioquia

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 130 avis sur 160." "
Note des voyageurs de 8 (Bien), d’après 15 avis sur 160." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 160." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 160." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 160." "

9,8/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Grill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON HÔTEL
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Ambassador le 13 mars 2024
Bonjour Grill,Nous sommes heureux d'apprendre que votre expérience dans notre hôtel a été agréable. Nous nous réjouissons de vous accueillir à nouveau dans un avenir proche.

8/10 Bien

Yves, PARIS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service de qualité avec des attentions charmantes pour le client. La chambre est bien mais l’eau chaude tarde à arriver (il faut faire couler beaucoup d’eau avant) et manque un peu de rangements.
Séjour de 3 nuits en février 2023
Réponse de Iván Ramírez - Front Desk Manager le 6 févr. 2023
Dear Mr. Yves; Thanks for visiting us and for pinpointing the things that would make the difference for you; thanks for emphasizing the good work of our staff, this helps us and motivates us to keep on generating new and better expectations on our guests. Thanks for choosing us, and we will be waiting your next visit with open arms and the excellent serve we always grant to all our guests.

8/10 Bien

Valery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Experience Ambassador le 23 mai 2024
Hola Valery, ¡muchas gracias por la valoración!Es un placer saber que tuvo una buena experiencia en nuestro hotel. Estamos siempre buscando maneras de mejorar y sus comentarios nos ayudan a hacerlo. Si tiene alguna sugerencia específica, por favor compártala con nosotros. ¡Esperamos darle la bienvenida nuevamente pronto!

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Guest Experience Ambassador le 17 mai 2024
Hola Juan! Nos alegra mucho recibir tu calificación de 5 estrellas. Siempre trabajamos arduamente para garantizar que nuestros huéspedes tengan una estadía memorable y nos alegra ver que lo logramos contigo. ¡Esperamos tenerte en nuestro Hotel ElCielo de nuevo pronto!

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the staff because they were so accommodating
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Ambassador le 27 avr. 2024
Thank you for your feedback Jennifer, it is a pleasure to fulfill our guests needs. Service is something we are proud of and it makes us happy to receive such lovely words like you. We hope to have you back soon for a pleasant experience in ElCielo Hotel

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was great and the staff was amazing!
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Ambassador le 27 avr. 2024
Thank you for your review, Jennifer! We are glad to hear that you found the staff at El Cielo Hotel accommodating. We strive to provide excellent hospitality to all our guests. We look forward to having you soon in our little piece of heaven at Elcielo Hotel

10/10 Excellent

Dustin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best experience ive had in a while, everyone is super friendly, the hotel is super clean, I would definitely recommend this hotel!
Séjour de 5 nuits en avril 2024
Réponse de Guest Experience Ambassador le 19 avr. 2024
Dear Dustin, your review means a lot to us. We're pleased to know that you felt welcomed and comfortable during your time at our hotel. Please know that you are always welcome to return to ElCielo Hotel for another rejuvenating experience. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Daryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views from the room.
Séjour de 5 nuits en avril 2024
Réponse de Guest Experience Ambassador le 15 avr. 2024
Thank you, Daryl, for your feedback about El Cielo Hotel. We're glad you enjoyed the beautiful views from your room. We hope to welcome you back soon!

10/10 Excellent

Nelson

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I normally dont leave reviews but this place deserves it. First time in Medellin and my husband and I wanted a safe place. The hotel is not only safe, but beautiful, clean, the staff was super nice and attentive. Hotel is a boutique hotel with many walkable restaurants and bars near by. El Cielo restaurant on premise, a must do. Great experience.
Séjour de 3 nuits en avril 2024
Réponse de Guest Experience Ambassador le 8 avr. 2024
Hi Nelson,We're truly grateful for your kind review. Creating lasting connections and providing a serene environment are at the core of our hospitality philosophy. Your safety is non-negotiable, and we're delighted to hear that you felt well-protected during your time with us. It would be our pleasure to welcome you back for another premium experience in our haven of tranquility.

10/10 Excellent

Alicia Camille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of lush greenery! Super clean and staff was very friendly! Not to mention the restaurant which was an amazing experience! 10/10
Séjour de 4 nuits en avril 2024
Réponse de Guest Experience Ambassador le 5 avr. 2024
Dear Alicia,We are delighted to have guests like you that make us go the extra mile. We hope you had the recharge you needed from our little piece of heaven

10/10 Excellent

Nora, Santa Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful. Room and bed excellent, gorgeous. Pool and restaurant/ bar area also gorgeous. Food has been excellent. My only complaint is that the location is not close or walking distance from the dining and shopping areas of El Poblado.
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Ambassador le 21 mars 2024
Dear Nora,We truly appreciate your kind words regarding our facilities. Creating an atmosphere of tranquility and relaxation has been a top priority for us, and we're thrilled that you've noticed. Rest assured, we've taken careful measures to ensure that any nightlife activities are at a safe distance, allowing our guests to enjoy a truly serene and heavenly stay.

8/10 Bien

Amy, Independence

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property, lovely attentive staff. The breakfast that was included was delicious and better than any I've had in a long time. Would definitely recommend staying here.
Séjour de 5 nuits en mars 2024
Réponse de Guest Experience Ambassador le 16 mars 2024
Hi Amy,Your experience exemplifies our ongoing commitment to excellence. We're thrilled to learn that you relished our cuisine and grateful for your recommendation. Know that you're always welcome to return and experience our hospitality again soon.

10/10 Excellent

Johann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff
Séjour de 2 nuits en mars 2024
Réponse de Guest Experience Ambassador le 13 mars 2024
Hi Johann, we are grateful for your positive feedback on our hotel's service. Our commitment lies in ongoing protocol improvements and the cultivation of an outstanding team. We eagerly await the chance to host you again at our facilities.

8/10 Bien

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and clean property with attentive and well trained staff. Would give 5 out of 5 stars but the hotel restaurant was not able to accommodate my spouse and I for our anniversary dinner. I also asked for a cake to celebrate and was told it was not possible. Typically properties at this price point don’t say no to guest requests. Otherwise an amazing spot to stay.
Séjour de 2 nuits en février 2024
Réponse de Guest Experience Ambassador le 13 mars 2024
Hello Jeremy, we are pleased to know that everything regarding the hotel and our staff was up to your expectations. We will take your recommendations into account and will contact the responsible team. We cordially invite you to return at any time, especially to commemorate a special date and allow us to provide you with an unforgettable experience.

10/10 Excellent

Ahmad, Redondo Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Ambassador le 16 mars 2024
Hello Ahmad,Thank you for your review. You are always welcome to come back to our hotel

10/10 Excellent

Ravi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautifully appointment. Great amenities considering its size.
Séjour de 4 nuits en février 2024
Réponse de Guest Experience Ambassador le 13 mars 2024
Hi Ravi, we are pleased to have fulfilled the expectations regarding our amenities. The key is to efficiently utilize the space for a more organized layout, preserving the luxury and the comfort that characterizes us. We welcome you to always come back to our hotel and enjoy the experience.

10/10 Excellent

ahmed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All super!
Séjour de 4 nuits en février 2024
Réponse de Guest Experience Ambassador le 13 mars 2024
Hello Ahmed,The word "super" connects us deeply with you, and thrills us. We seek to highlight our distinctive characteristics day after day to bring you that exceptional experience that defines us.

10/10 Excellent

Tiffany

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Luxurious Retreat Amidst the Enchanting Medellin
My stay at this beautiful hotel was an enchanting experience that exceeded our expectations. The seamless combination of luxury, comfort, impeccable service, and captivating surroundings made it a memorable getaway. Whether it was enjoying a delectable breakfast while soaking in the mesmerizing views or unwinding in the cozy lounge area, every moment was filled with serenity and bliss. In conclusion, this beautiful hotel in Medellin truly embodies the essence of elegance and sophistication. Its remarkable facilities, exceptional hospitality, and prime location make it an ideal choice for both leisure and business travelers. Without a doubt, I wholeheartedly recommend this exquisite hotel to anyone seeking an unforgettable experience in Medellin.
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Ambassador le 16 mars 2024
Hello Tiffany,Thank you so much for taking the time to share your enchanting experience with us! We're thrilled to hear that your stay at our hotel exceeded your expectations and left you with such fond memories.It's wonderful to know that you found our seamless combination of luxury, comfort, impeccable service, and captivating surroundings to be truly memorable. We take great pride in providing our guests with a serene and blissful atmosphere, and we're delighted that you were able to enjoy moments of tranquility during your stay.Your heartfelt recommendation means the world to us, and we're honored that you consider our hotel to embody the essence of elegance and sophistication. We strive to create unforgettable experiences for all our guests, whether they're here for leisure or business purposes.We can't wait to welcome you back to our beautiful hotel in Medellin for another unforgettable stay. Until then, please don't hesitate to reach out if there's anything we can assist you with.

10/10 Excellent

Tiffany

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Medellin Oasis
I’ve spent almost two weeks at El Cielo and I can’t stop raving about how lovely it is. This is the ONLY five star hotel in Medellin that also includes a Michelin star restaurant. This will always be my home base while Medellin.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Ambassador le 16 mars 2024
Hi Tiffany,Thank you immensely for your glowing review and for choosing El Cielo as your home base during your time in Medellin! It's fantastic to know that you've found our hotel to be lovely and that you appreciate our restaurant. We're truly honored to be recognized as the only five-star hotel in Medellin with such an esteemed dining establishment.We're delighted to have had the opportunity to host you for almost two weeks, and we're thrilled to have made such a positive impression on you. Your kind words mean the world to us, and we're grateful for your continued support.We can't wait to welcome you back to El Cielo for another exceptional stay whenever you're in Medellin.

10/10 Excellent

David brito

Séjour de 3 nuits en janvier 2024
Réponse de Guest Experience Ambassador le 21 mars 2024
Hello David,Thank you for your rating, you are always welcome to stay once more at ElCielo Hotel.

10/10 Excellent

Dr. Steven Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 4 nuits en décembre 2023
Réponse de El Cielo Hotel le 2 janv. 2024
Dear Michael We are very grateful with you for all your comments which fill us with satisfaction.It is important to us that our guests experience memorable moments in our hotel and an incredible stay.We always make sure to provide the best service to our guests.We hope you will come back very soon to continue surprising you at the Cielo Hotel.Warm Greetings from

10/10 Excellent

Carolina, BOCA RATON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Guest Experience Ambassador le 7 déc. 2023
Dear CarolinaWe are very grateful with you for all your comments which fill us with satisfaction.It is important to us that our guests experience memorable moments in our hotel and an incredible stay.We always make sure to provide the best service to our guests.We hope you will come back very soon to continue surprising you at the Cielo Hotel.Warm Greetings fromElcielo hotel Team

8/10 Bien

ana

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Guest Experience Ambassador le 7 déc. 2023
Dear AnaWe are very grateful with you for all your comments which fill us with satisfaction.It is important to us that our guests experience memorable moments in our hotel and an incredible stay.We always make sure to provide the best service to our guests.We hope you will come back very soon to continue surprising you at the Cielo Hotel.Warm Greetings fromElcielo hotel Team

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Ambassador le 23 nov. 2023
Dear Mrs Natalie We are very grateful with you for all your comments which fill us with satisfaction.It is important to us that our guests experience memorable moments in our hotel and an incredible stay.We always make sure to provide the best service to our guests.We hope you will come back very soon to continue surprising you at the Cielo Hotel.Warm Greetings from

10/10 Excellent

Matilde

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and very comfortable,the personal is very very friendly.
Séjour de 4 nuits en novembre 2023
Réponse de Guest Experience Ambassador le 23 nov. 2023
Dear Mrs. Matilde We are very grateful with you for all your comments which fill us with satisfaction.It is important to us that our guests experience memorable moments in our hotel and an incredible stay.We always make sure to provide the best service to our guests.We hope you will come back very soon to continue surprising you at the Cielo Hotel.Warm Greetings from

8/10 Bien

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was lovely. We were a bit disappointed with the food. We had read that the food was excellent but actually found it ordinary.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Ambassador le 23 nov. 2023
Dear NicolaWe appreciate your comments, since it is an opportunity to improve every day our services to our guests.We are sorry that you could not enjoy as you deserved, but we will do our best to improve everything so that you can come back and have a good experience in the hotel.Sincerely,El Cielo Hotel Team

10/10 Excellent

Nevada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en septembre 2023
Réponse de El Cielo Hotel le 7 oct. 2023
Dear Mr. Nevada,Receive greetings from the entire team of El Cielo Hotel. We appreciate your rating which reaffirms our main objective, which is the satisfaction of our guests. We thank you very much for visiting us, we hope you come back soon to live more memorable experiences at El Cielo. Yours sincerely,El Cielo hotel Team

10/10 Excellent

Sergio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are a bit on the smaller side but the interiors, service, and overall amenities of the hotel make up for it. We spent an entire day on the rooftop pool area and the gentlemen who were in charge went above and beyond to make sure we were pampered
Séjour de 2 nuits en septembre 2023
Réponse de El Cielo Hotel le 4 oct. 2023
Dear Mr. Sergio, Receive a cordial greeting. We are pleased to receive your comment, our main commitment is to make the stay of our guests something memorable so that whenever they come to Medellin we are their first choice.We hope you come back soon. Cordially, El Cielo Hotel Team

10/10 Excellent

Federico

Séjour de 2 nuits en septembre 2023
Réponse de El Cielo Hotel le 27 sept. 2023
Buenas tardes señor Federico,Que gusto saludarlo. En nombre de todo el equipo de trabajo de El Cielo Hotel les agradecemos su calificación, esperamos haya disfrutado su estadía con nosotros.Esperamos vuelvan pronto a la ciudad de la eterna primavera y por supuesto a El Cielo.Cordialmente, El Cielo Team

10/10 Excellent

Gerardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service , amabilidad, cortesía
Séjour de 5 nuits en septembre 2023
Réponse de El Cielo Hotel le 26 sept. 2023
Buenas tardes señor Gerardo,Reciba un cordial saludo de El Cielo Hotel. Para nosotros es muy gratificante recibir su calificación y sus comentarios.Agradecemos mucho el habernos visitado, esperamos regrese pronto para vivir más experiencias memorables en El Cielo. Cordialmente,El Cielo hotel Team

10/10 Excellent

Johannes, Breda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in Medellin, situated in a quiet part of el poblado, walking distance to the bars/restaurants over there. The rooms are nice and modern, pool (rooftop) is great and the restaurant is sublime
Séjour de 2 nuits en septembre 2023
Réponse de El Cielo Hotel le 26 sept. 2023
Dear Mr JohannesThank you very much for the rating you gave us, the satisfaction of our guests is our highest goal. We are very happy to know that being with us you were able to enjoy a little more of the city of the eternal spring. We will be waiting for you again Cordially yours,Elcielo hotel Team

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only place to stay in Medellin. Exquisite. Dinner in the main restaurant was other worldly.
Séjour de 3 nuits en septembre 2023
Réponse de Experience Ambassador El cielo Hotel le 12 sept. 2023
Dear John, What a pleasure to greet you. On behalf of the entire team of El Cielo Hotel we thank you for your review and each of your comments. We hope you enjoyed your stay with us. We hope you come back soon to the city of eternal spring and of course to El Cielo Hotel. Regards

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10
Loved our stay here - the service was amazing. We had a very early flight to the airport for departure and since we were missing breakfast the second morning (which was delicious btw), and they packed us breakfast and coffees to go which was so sweet! Would definitely stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de Experience Ambassador El cielo Hotel le 12 sept. 2023
Dear Erica, What a pleasure to greet you. On behalf of the entire team of El Cielo Hotel we thank you for your review and each of your comments. We hope you enjoyed your stay with us. We hope you come back soon to the city of eternal spring and of course to El Cielo Hotel. Regards

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Experience Ambassador El cielo Hotel le 12 sept. 2023
Dear Erica, What a pleasure to greet you. On behalf of the entire team of El Cielo Hotel we thank you for your review and each of your comments. We hope you enjoyed your stay with us. We hope you come back soon to the city of eternal spring and of course to El Cielo Hotel. Regards

10/10 Excellent

Gerold

Séjour de 1 nuit en août 2023
Réponse de Experience Ambassador El cielo Hotel le 12 sept. 2023
Dear Gerold, What a pleasure to greet you. On behalf of the entire team of El Cielo Hotel we thank you for your review and each of your comments. We hope you enjoyed your stay with us. We hope you come back soon to the city of eternal spring and of course to El Cielo Hotel. Regards

10/10 Excellent

Ramiro

Séjour de 2 nuits en août 2023
Réponse de Experience Ambassador El cielo Hotel le 12 sept. 2023
Dear Ramiro, What a pleasure to greet you. On behalf of the entire team of El Cielo Hotel we thank you for your review and each of your comments. We hope you enjoyed your stay with us. We hope you come back soon to the city of eternal spring and of course to El Cielo Hotel. Regards

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was amazing . Staff was great. The food was great. This is the only hotel I’ll choose when I’m in Medellín
Séjour de 1 nuit en juillet 2023
Réponse de Guest Experience Ambassador le 31 juil. 2023
Dear Mr. Joseph,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience during your stay at elcielo hotel. Providing exceptional service and creating memorable moments for our guests is what we strive for. We appreciate your feedback and hope to welcome you back for another incredible stay in the future!Warm Greetings fromElcielo hotel Team

8/10 Bien

Sara, New Braunfels

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service
Séjour de 4 nuits en juillet 2023
Réponse de Guest Experience Ambassador le 17 juil. 2023
Apreciada Sra. Sara,Reciba un cordial saludo de parte de todo el equipo de El Cielo Hotel. Agradecemos su calificación la cual ratifica nuestro principal objetivo, el cual es la plena satisfacción de nuestros huéspedes. Agradecemos mucho el habernos visitado, esperamos regresen pronto para vivir más experiencias memorables en El Cielo. Cordialmente,El Cielo hotel Team

10/10 Excellent

Selma

Séjour de 2 nuits en juin 2023
Réponse de Guest Experience Ambassador le 15 juin 2023
Dear Mrs. Selma, What a pleasure to have had you as our guest our el cielo hotel and we love that we exceeded your expectations with our great service and location in your last stay in hotel.Thank you for the wonderful review of your experience and for all the kind compliments.We hope see you soon in Medellin .Regards

10/10 Excellent

Ivan

Séjour de 3 nuits en juin 2023
Réponse de Guest Experience Ambassador le 15 juin 2023
Dear Mr Iván, What a pleasure to have had you as our guest our el cielo hotel and we love that we exceeded your expectations with our great service and location in your last stay in hotel.Thank you for the wonderful review of your experience and for all the kind compliments.We hope see you soon in Medellin .Regards

10/10 Excellent

Sheena

Séjour de 4 nuits en mai 2023
Réponse de Guest Experience Ambassador le 15 juin 2023
Dear Mrs. Sheena, What a pleasure to have had you as our guest our el cielo hotel and we love that we exceeded your expectations with our great service and location in your last stay in hotel.Thank you for the wonderful review of your experience and for all the kind compliments.We hope see you soon in Medellin .Regards

10/10 Excellent

michel

Séjour de 4 nuits en mai 2023
Réponse de Experience Ambassador El cielo Hotel le 9 mai 2023
Dear Michel,Thank you for your review and for choosing Elcielo Hotel Your appreciation is very gratifying. We are immensely happy, as we prepare everything with great care from check in to check out to surprise and serve all our customers with excellence. Once again we thank you for your kind words and we will expecting you! Sincerely, Elcielo Hotel Team.

8/10 Bien

Yoan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was overall very good but roof top bar was closed and service in that area (roof top and pool) was very very slow.
Séjour de 4 nuits en avril 2023
Réponse de Experience Ambassador El cielo Hotel le 9 mai 2023
Dear Yoan, Thanks for visiting us and for pinpointing the things that would make the difference for you; thanks for emphasizing the good work of our staff, this helps us and motivates us to keep on generating new and better expectations on our guests. Thanks for choosing us, and we will be waiting your next visit with open arms and the excellent serve we always grant to all our guests.

10/10 Excellent

Ericka

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Service was impeccable - hotel pays attention to all details and made stay feel special - would definitely recommend
Séjour de 3 nuits en avril 2023
Réponse de Experience Ambassador El cielo Hotel le 9 mai 2023
Dear Ericka,Thank you for your review and for choosing Elcielo Hotel Your appreciation is very gratifying. We are immensely happy, as we prepare everything with great care from check in to check out to surprise and serve all our customers with excellence. Once again we thank you for your kind words and we will expecting you! Sincerely, Elcielo Hotel Team

10/10 Excellent

Desselyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Guest Experience Ambassador le 15 juin 2023
Dear Mrs, Desselyn,What a pleasure to have had you as our guest our el cielo hotel and we love that we exceeded your expectations with our great service and location in your last stay in hotel.Thank you for the wonderful review of your experience and for all the kind compliments.We hope see you soon in Medellin .Regards

10/10 Excellent

Rosa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel & Restaurant. Great tours organized by the concierge
Séjour de 2 nuits en avril 2023
Réponse de Experience Ambassador El cielo Hotel le 13 avr. 2023
Dear Rosa,Thank you for your review and for choosing Elcielo Hotel Your appreciation is very gratifying. We are immensely happy, as we prepare everything with great care from check in to check out to surprise and serve all our customers with excellence. Once again we thank you for your kind words and we will expecting you! Sincerely, Elcielo Hotel Team.

10/10 Excellent

ADALIZ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is flawless, excellent service and the food is excellent. "La experiencia" dinner is a must.
Séjour de 4 nuits en mars 2023
Réponse de Experience Ambassador Elcielo Hotel le 24 mars 2023
Dear Adaliz,Thank you for your review and for choosing Elcielo Hotel Your appreciation is very gratifying. We are immensely happy, as we prepare everything with great care from check in to check out to surprise and serve all our customers with excellence. Once again we thank you for your kind words and we will expecting you! Sincerely, Elcielo Hotel Team.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelent
Amazing experience!!! Loved the staff and their spectacular treatment… everything was A+!
Séjour de 4 nuits en mars 2023
Réponse de Elcielo Hotel le 21 mars 2023
Thank you for your review and for choosing Elcielo. Your recognition and appreciation is very gratifying, as we prepare everything with great care from check in to check out to surprise and serve all our customers with excellence. Once again we thank you for your kind words and we will expecting you! Sincerely, Elcielo Hotel Team.

10/10 Excellent

JAIME, Bogota

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Una joya en El Poblado. Lo recomiendo para viaje de negocios o en pareja. Sin duda volveré.
Séjour de 1 nuit en mars 2023
Réponse de Nikolle, Embajadora de experiencia le 13 mars 2023
Estimado Jaime,Muchas gracias por compartir su experiencia en nuestro hotel, esto nos ayuda y motiva a seguir generando nuevas y mejores expectativas en nuestros huéspedes. Es un placer atender a huéspedes como usted, y gracias por brindarnos tal oportunidad; Esperamos seguir siendo de su preferencia!Cordialmente, Elcielo Hotel.

10/10 Excellent

Catalina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great experience
Séjour de 2 nuits en février 2023
Réponse de Embajadora de experiencia le 13 mars 2023
Dear Catalina,Thank you for your review and for choosing Elcielo Hotel Your appreciation is very gratifying. We are immensely happy, as we prepare everything with great care from check in to check out to surprise and serve all our customers with excellence. Once again we thank you for your kind words and we will expecting you! Sincerely, Elcielo Hotel Team.