Avis
6,2
6,4/10
Propreté
7,6/10
Personnel et service
5,8/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sara le 14 mai 2024
Hello William,Thank you for your review. We are pleased to hear you found our location convenient and that our staff provided excellent assistance, despite the confusion with your room location. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm Regards!Sara DrammehGuest Relations Associate
8/10 Bien
Jacob
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jacob
Séjour de 2 nuits en mai 2024
Réponse de Sara le 7 mai 2024
Hello Jacob,Thank you for your review. We appreciate your feedback and hope to make your next stay even better.Warm Regards!Sara DrammehGuest Relations Associate
2/10 Horrible
Tracy
Voyage en famille
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en mai 2024
Réponse de Sara le 6 mai 2024
Hello Tracy,We apologize for the multiple issues you experienced during your stay. This is not reflective of our usual standards, and we take your feedback seriously. Rest assured, we are investigating these concerns to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide a much better experience in your next visit.Warm Regards!Sara DrammehGuest Relations Associate
4/10 Médiocre
Brian
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en mai 2024
Réponse de Sara le 7 mai 2024
Hello Brian,We are sorry to see your rating, and we'd like to know more about your experience to better address any concerns.Please feel free to reach out to us directly so we can discuss how we can improve and hopefully make your next stay more enjoyable.Warm Regards!Sara DrammehGuest Relations Associate
6/10 Satisfaisant
Patricia
Voyage en couple
3 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Patricia
Séjour de 1 nuit en avril 2024
Réponse de Sara le 3 mai 2024
Hello Patricia,Thank you for your review. We are sorry for any issues you encountered during your stay.Your feedback helps us to improve. If you have any further suggestions, please share them. We hope to welcome you back for a better experience.Warm Regards!Sara DrammehGuest Relations Associate
6/10 Satisfaisant
Eric
Voyage en famille avec de jeunes enfants
19 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en avril 2024
Réponse de Sara le 19 avr. 2024
Hello Eric,Thank you for your review and for choosing to stay with us during a challenging time. We are pleased to hear that our location and staff met your expectations. We apologize for the inconvenience regarding the pool closure, and we understand your frustration.Your feedback is important to us, and we strive to improve our services for your future visits. We hope to welcome you back soon.Warm Regards!Sara DrammehGuest Relations Associate
10/10 Excellent
Amanda
14 avr. 2024
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Sara le 6 mai 2024
Hello Amanda,Thank you for your perfect score. We are thrilled to hear you had such a fantastic experience with us. We look forward to welcoming you back for another memorable stay in the future.Warm Regards!Sara DrammehGuest Relations Associate
6/10 Satisfaisant
Jeff
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jeff
Séjour de 1 nuit en avril 2024
Réponse de Sara le 15 avr. 2024
Hello Jeff,Thank you for your feedback. We are glad you found our hotel suitable for a quick night's sleep. If there is anything specific we can improve on to make your next stay even better, please let us know.We appreciate your review and hope to have the pleasure to welcome you back.Warm Regards!Sara DrammehGuest Relations Associate
4/10 Médiocre
Amber
Voyage en famille avec de jeunes enfants
19 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en mars 2024
Réponse de Sara le 19 mars 2024
Hello Amber,Thank you for sending us a review regarding your experience at Quality Inn. We are thrilled to hear that you found our staff accommodating.We sincerely apologize for the condition of your room. We do not compromise hygiene. I have forwarded your complaint to management and rest assured the issue will be addressed immediately.I hope you consider staying with us again so that we can have another chance to properly host you in the future.Warm Regards!Sara DrammehGuest Relations Associate
6/10 Satisfaisant
Sandi
Voyage en famille avec de jeunes enfants, Voyage en famille
18 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sandi
Séjour de 2 nuits en mars 2024
Réponse de Sara le 18 mars 2024
Hello Sandi,I'm sorry to hear that you were disappointed with the pool during your recent stay at our property. We understand how frustrating it can be to have access to amenities that are not in proper working order. We appreciate your feedback and will make sure to address this issue with our staff to ensure that future guests are informed about the current status of the pool. We hope that despite this inconvenience, you were still able to enjoy your stay with us and we look forward to welcoming you back in the future.Warm Regards!Sara DrammehGuest Relations Associate
10/10 Excellent
Charles
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en janvier 2024
Réponse de Sara le 6 févr. 2024
Hello Charles,Thank you for acknowledging the friendliness and helpfulness of our staff.At Quality Inn, we ensure our guests have a superior experience during their stay.Thank you for choosing us, we look forward to hosting you again soon.Warm Regards!Sara DrammehGuest Relations Specialist
6/10 Satisfaisant
Charles
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charles
Séjour de 1 nuit en janvier 2024
Réponse de Sara le 23 janv. 2024
Hello Charles,Thank you for sending us a review regarding your stay at our hotel. Your feedback is important to us.We are sorry that our hotel wasn't able to meet your expectations If there is ever an issue with your reservation or any part of your stay, please do not hesitate to let us know so that we can help make it right.We appreciate your loyalty and look forward to welcoming you back again soon.Best Regards!Sara DrammehGuest Relations Specialist
10/10 Excellent
April
20 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
April
Séjour de 1 nuit en janvier 2024
Réponse de Sara le 22 janv. 2024
Hello April, Thank you for taking the time to leave us a review regarding your recent stay at our hotel.It is always a pleasure to receive positive feedback. We appreciate your business and look forward to welcoming you again soon.Best Regards!Sara Drammeh.Guest Relations Specialist
8/10 Bien
April
17 janv. 2024
Les points forts : Personnel et service
April
Séjour de 1 nuit en janvier 2024
Réponse de Sara le 17 janv. 2024
Hello,Thank you for choosing our hotel. We appreciate your feedback regarding your stay with us.We will want to know if you had any dissatisfaction while staying with us.As a hotel, we take pride in providing our guests with a comfortable stay.We look forward to hosting you again soon.Best Regards!Sara Drammeh,Guest Relations Specialist
2/10 Horrible
Johnathan
7 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Johnathan
Séjour de 1 nuit en décembre 2023
Réponse de Phatima le 21 déc. 2023
Hello Johnathan,I'm truly sorry to hear about your experience during your stay, and I sincerely apologize for any inconvenience you encountered. Your comfort and satisfaction are our top priorities, and it's disheartening to learn about the presence of bugs in your room.Once again, I apologize for the unpleasant experience you had, and we appreciate your bringing it to our attention.Sincerely,
10/10 Excellent
thomas
Voyage d’affaires
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
thomas
Séjour de 5 nuits en novembre 2023
Réponse de Phatima le 21 déc. 2023
Hello Thomas,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our place nice, our staff great, and enjoyed the breakfast. Your kind words mean a lot to us, and we appreciate your feedback. We look forward to the pleasure of welcoming you back for another great stay.Best regards,
4/10 Médiocre
Voyageur vérifié
Voyage en famille
3 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Phatima le 21 déc. 2023
Hello,Thank you for taking the time to share your feedback with us, and we appreciate your honesty with a 4/10 review. We're sorry to learn that your experience did not meet your expectations. Your feedback is valuable, and we want to ensure that any areas needing improvement are promptly addressed.Thank you for choosing us, and we look forward to the possibility of welcoming you back.Sincerely,
2/10 Horrible
barbara
26 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
barbara
Séjour de 1 nuit en novembre 2023
Réponse de Phatima le 21 déc. 2023
Hello Barbara,I sincerely apologize for the inconvenience you and your son experienced during your stay. It is disheartening to hear that you were faced with a locked bathroom door and received an unsatisfactory response from our staff.Your feedback is crucial to us, and I assure you that we will investigate this matter to prevent similar occurrences in the future.I apologize for the inconvenience and the discomfort you experienced, and I want to assure you that we will take corrective measures to improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,
2/10 Horrible
Marla
23 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marla
Séjour de 1 nuit en novembre 2023
Réponse de Phatima le 21 déc. 2023
Hello Marla,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your specific concerns so that we can address them promptly. We value your feedback and take it seriously as we continuously strive to improve our services. Thank you for bringing your concerns to our attention.Sincerely,
2/10 Horrible
Nina
Voyage en famille
13 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Gross
Nina
Séjour de 2 nuits en novembre 2023
Réponse de Phatima le 22 nov. 2023
Hello Nina,We sincerely apologize for the distressing experience you had during your stay with us. We take reports of bed bugs very seriously, and we understand the gravity of the situation.Our team is currently investigating the matter and taking immediate steps to address the issue, ensuring that thorough inspections and necessary treatments are conducted. We are committed to the well-being and comfort of our guests, and we deeply regret any inconvenience caused.Again, we apologize for the inconvenience you experienced, and we appreciate your understanding as we work to resolve these issues promptly.Best regards,
2/10 Horrible
sue
7 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
sue
Séjour de 3 nuits en octobre 2023
Réponse de Phatima le 22 nov. 2023
Hello Sue,We sincerely apologize for the unsatisfactory experience you encountered during your visit, and we deeply regret that we fell short of providing the quality stay you deserve.The issues you've highlighted regarding the lack of a deadbolt, unpleasant odor, and the condition of the bedspread are unacceptable. Please be assured that we are taking immediate steps to address these concerns with our maintenance and housekeeping teams to ensure that such oversights are corrected.We value your feedback and hope for an opportunity to regain your trust in the future.Best regards,
6/10 Satisfaisant
Rebecca
6 nov. 2023
Rebecca
Séjour de 1 nuit en novembre 2023
Réponse de Phatima le 22 nov. 2023
Hello Rebecca,Thank you for taking the time to share your feedback with us. We appreciate your honesty in providing a 6/10 review, and we sincerely apologize for any aspects of your stay that did not meet your expectations.We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a more positive experience.Best regards,
2/10 Horrible
Justin
Voyage d’affaires
22 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Don't stay here
Justin
Séjour de 2 nuits en octobre 2023
Réponse de Phatima le 24 oct. 2023
Hello,I'm sorry to hear about your experience. Your feedback is important to us, and I'll make sure to share this with our housekeeping and IT teams to address these issues. We appreciate your input, and we hope to provide a better experience during your next stay.Regards,
6/10 Satisfaisant
Shelly
Voyage en couple
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Shelly
Séjour de 1 nuit en octobre 2023
Réponse de EB. le 12 oct. 2023
Dear Shelly,Thank you for taking the time to provide feedback on your recent stay. We're glad to hear that the woman at the front desk was friendly, but we deeply apologize for the shortcomings you experienced during your visit.We understand your concerns about the condition of the exterior of the hotel. Your feedback highlights an area for potential improvement, and we will assess what can be done to enhance the appearance of the property.Thank you for choosing our hotel, and please don't hesitate to contact us if you have any further concerns or suggestions.Sincerely,
4/10 Médiocre
Penny
Voyage en famille
25 sept. 2023
Les points faibles : Propreté
Not so Quality
Penny
Séjour de 5 nuits en septembre 2023
Réponse de Phatima le 2 oct. 2023
Hello Penny,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you had to wait for your room to be ready, and we also regret the cleanliness issues you encountered. This does not meet our usual standards, and we will address these concerns with our housekeeping team to ensure it doesn't happen in the future. We hope you'll consider giving us another opportunity to provide you with a better experience in the future. Thank you for your understanding.Regards,
4/10 Médiocre
Tammy
18 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tammy
Séjour de 2 nuits en septembre 2023
Réponse de Phatima le 22 sept. 2023
Hello Tammy,I'm sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are essential aspects of a hotel stay, and it's disappointing to hear that the floor in your room was dirty and that you experienced difficulties with the TV and water temperature.Your feedback is valuable for the hotel to make necessary improvements. Thank you for sharing your experience, and I hope the rest of your stay goes more smoothly.Regards,
10/10 Excellent
david
Voyage en couple
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
david
Séjour de 3 nuits en septembre 2023
Réponse de Phatima le 14 sept. 2023
Hello David,Thank you for sharing your feedback regarding the parking situation during your stay. We apologize for the inconvenience you experienced in finding parking, especially when the hotel is hosting work crews.Your feedback is important to us, and we appreciate your understanding. Warm regards,
4/10 Médiocre
Michael
10 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en septembre 2023
Réponse de Phatima le 14 sept. 2023
Hello Michael,We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. Your experience does not meet our standards, and we apologize for any inconvenience this may have caused.Maintaining a clean and comfortable environment for our guests is a top priority.Once again, we apologize for the issues you faced, and we appreciate your understanding.Warm regards,
4/10 Médiocre
Casimiro
Voyage en famille
27 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Casimiro
Séjour de 3 nuits en août 2023
Réponse de Phatima le 29 août 2023
Hello Casimiro,Thank you for sharing your feedback about your recent experience. We apologize for any inconvenience or dissatisfaction you faced during your stay with us. Your experience falls short of the level of service we strive to provide to our guests, and we take your comments seriously. We hope to have the opportunity to make amends and provide you with a more positive experience in the future.Best regards,
4/10 Médiocre
Svetlana
Voyage en famille
11 août 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disgusting
Svetlana
Séjour de 1 nuit en août 2023
Réponse de Phatima le 24 août 2023
Hello Svetlana,I'm deeply sorry to hear about the extremely disappointing experience you had during your stay at our hotel. Mold, exposed wires, a dirty toilet seat, and a disgusting bathtub are all serious concerns that should never have been a part of your stay.Your feedback is incredibly valuable, and I want you to know that we will be conducting a thorough investigation into these issues.Once again, I apologize for the severe disappointment you faced during your stay.Sincerely,
10/10 Excellent
Stacy, Flemingsburg
Voyage en famille avec de jeunes enfants
10 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacy
Séjour de 4 nuits en mai 2023
Réponse de Phatima le 24 août 2023
Hello Stacy,Thank you for sharing your positive feedback about your recent stay at our hotel.Maintaining clean and comfortable accommodations is important to us, and we're glad that you had a positive experience in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,
2/10 Horrible
Latoya
28 juil. 2023
Latoya
Séjour de 1 nuit en juillet 2023
Réponse de Phatima le 31 juil. 2023
Hello Latoya,Thank you for taking the time to provide feedback about your recent stay with us. We apologize for not meeting your expectations during your visit.Your 2/10 review indicates that we fell short of delivering the experience you deserved. We take your comments seriously and want to address any issues to improve our services.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a much-improved experience.Best regards,
4/10 Médiocre
John
21 juin 2023
John
Séjour de 1 nuit en juin 2023
Réponse de Phatima. le 23 juin 2023
Hello John,Thank you for the review. We are sorry that we fell short during your stay and it was not enjoyable. We will like you to tell us in detail what made your stay not special.Thank you.Regards,
10/10 Excellent
Keith
Voyage en famille
17 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Keith
Séjour de 1 nuit en juin 2023
Réponse de Phatima le 26 juin 2023
Hello Keith,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your check-in process was smooth and that our staff made you feel welcome. Providing excellent customer service and a warm, friendly atmosphere is one of our top priorities, and it's beautiful to know that we succeeded.Once again, thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,
2/10 Horrible
Amber
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
13 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en juin 2023
Réponse de Phatima le 26 juin 2023
Hello Amber,We sincerely apologize for the series of inconveniences and issues you encountered during your stay with us. We understand that your arrival experience was frustrating and confusing, and we deeply regret the mix-up with the room keys and the situation with the other guest. Such incidents are certainly not reflective of our usual standards, and we are truly sorry for the distress caused.Once again, please accept our sincere apologies. We hope you will consider giving us another opportunity in the future to provide you with the exceptional experience you deserve.Best regards,
6/10 Satisfaisant
Paula
Voyage d’affaires
10 juin 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Musty and noisy
Paula
Séjour de 1 nuit en juin 2023
Réponse de Phatima le 26 juin 2023
Hello Paula,We sincerely apologize for the inconvenience you experienced during your stay with us. It is regrettable that despite our non-smoking policy and your commitment not to smoke, you encountered a room with a strong smell of stale cigarettes. We understand how unpleasant and disruptive this can be, and we apologize for failing to provide you with a completely smoke-free environment.Once again, we apologize for the inconvenience you faced during your stay. We hope you will reconsider and give us another chance to provide you with a more satisfactory experience in the future.Best regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
17 mai 2023
Les points faibles : Propreté
Not Clean!!!
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Phatima le 25 mai 2023
Hello, I sincerely apologize for the unsatisfactory condition of your room. This is certainly not the level of cleanliness and comfort we strive to provide to our guests. Your feedback is deeply concerning, and I assure you that we take it very seriously.Regards,
4/10 Médiocre
Ed
23 avr. 2023
Ed
Séjour de 1 nuit en avril 2023
Réponse de Phatima le 24 avr. 2023
Hello Ed,We're sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously and we appreciate you taking the time to share your concerns with us.We apologize for any inconvenience you experienced during your stay, and we'll work with our team to address the issues you mentioned in your review.If you're willing to provide us with more information about your stay, we would welcome the opportunity to discuss your concerns in more detail and work to make things right. Please feel free to reach out to us directly at your convenience.Thank you again for your feedback, and we hope to have the opportunity to improve upon your experience during your future stay at our hotel.Regards,
4/10 Médiocre
Robert
26 févr. 2023
Robert
Séjour de 1 nuit en février 2023
Réponse de Phatima. le 27 mars 2023
Hello Robert,Thank you for the review. we are sorry for not meeting up to your satisfaction. We will assure you that you will not have such an experience in your next thank you.Kind Regards,
2/10 Horrible
Matthew
29 déc. 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Matthew
6/10 Satisfaisant
Linda, Owensboro
27 août 2022
Linda
Séjour de 2 nuits en août 2022
4/10 Médiocre
Shannon
21 août 2022
Shannon
Séjour de 1 nuit en août 2022
2/10 Horrible
Karen l
10 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst hotel of our 3 week trip
Karen l
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Miranda
Voyage d’affaires, Voyage en couple
6 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miranda
Séjour de 1 nuit en juillet 2022
8/10 Bien
Brad
24 juin 2022
Les points forts : Personnel et service
Brad
Séjour de 1 nuit en juin 2022
6/10 Satisfaisant
Marvin
29 mai 2022
Marvin
Séjour de 1 nuit en mai 2022
8/10 Bien
Connie
23 mai 2022
Les points forts : Propreté et confort de la chambre
Connie
Séjour de 2 nuits en mai 2022
8/10 Bien
David
Voyage en couple
19 mai 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
David
Séjour de 5 nuits en mai 2022
6/10 Satisfaisant
Matt
7 mai 2022
Matt
Séjour de 1 nuit en mai 2022
2/10 Horrible
Ken
Voyage d’affaires
7 avr. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ken
Séjour de 1 nuit en avril 2022