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Avis sur Sunbay Hotel

3 out of 5
Sunbay Hotel
Maxwell Coast Road, Maxwell, Christ Church

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 52." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 52." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 52." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 52." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 52." "

7,6/10

Propreté

7,8/10

Personnel et service

6,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Stephen Free

Les points forts : Propreté et personnel et service
The hotel's condition is s bit tired
Séjour de 26 nuits en janvier 2024

8/10 Bien

Theodora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 23 mai 2024
Thank you for your feedback.

8/10 Bien

Lennette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that breakfast was included in the price of the stay.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Evione

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Friendly staff. Quite area. Shabby furnishings. Hotel definitely needs updating. No blankets in rooms quite cold with AC on. Given regular room, paid for Superior with pool view. Changed after 2 days.
Séjour de 7 nuits en avril 2024

10/10 Excellent

GISELLE

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool
Séjour de 4 nuits en avril 2024
Réponse de GM le 24 avr. 2024
Thank you for your kind review

8/10 Bien

Padmawattee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay opposite the beach.
Séjour de 4 nuits en mars 2024
Réponse de GM le 24 avr. 2024
Thank you for leaving a review.

4/10 Médiocre

Candies

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately, the bathroom was an issue for our entire stay of 9 days. The toilet didn’t flush and when we asked to change rooms we were denied. Property is nice, however investment into updating amenities would go a long way.
Séjour de 9 nuits en mars 2024
Réponse de GM le 4 avr. 2024
We are sorry to hear that you had difficulties during your stay. As long as we know about an issue that a guest is experiencing, we would never let it go on for nine days. If we can't fix the issue we move the guest to an upgraded room at no charge.

10/10 Excellent

Arlene

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just what our family needed! Lovely staff, clean rooms, enjoyable breakfast, carefree and relaxing! Great time with the kids by the pool, we enjoyed it all!
Séjour de 2 nuits en mars 2024
Réponse de GM le 4 avr. 2024
Thank you for your kind review. We hope to welcome you back soon.

8/10 Bien

cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe, quiet, comfortable location. Lovely interior courtyard area with pools. Internet/tv reception was inconsistent.
Séjour de 13 nuits en mars 2024
Réponse de GM le 25 mars 2024
Thank you for your feedback.

8/10 Bien

Janique Tywanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
took my mom for her 60 th birthday and i can tell you it was amazing ! the breakfast is to die for soo many options ! the rooms were clean . It would have been nice to get a comforter because the sheets don’t do justice with the AC on and i’m still waiting on my iron , and a kettle would be a nice little addition but all in all it was a great experience
Séjour de 3 nuits en mars 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 Satisfaisant

Rodwell Alphonso

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback.

8/10 Bien

Maimouna, Glenarden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Thank you for your review.

8/10 Bien

Marie Elisabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Sunbay hotel in itself is good, friendly staff. The restaurant is very limited & they close the bar at 9:00 pm & no snacks available. They should upgrade their WiFi which is often not accessible while in your room, may have to sit in the lobby for connection. Overall for the price I would recommend it.
Séjour de 7 nuits en mars 2024

8/10 Bien

Gavin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and the staff was friendly I would visit again..
Séjour de 5 nuits en février 2024
Réponse de GM le 22 mars 2024
Thank you for your kind review.

4/10 Médiocre

Alejandra

Les points faibles : Équipements
El personal atiende amargado y de mala manera. Los desayunos son pobres y sirven siempre lo mismo.
Séjour de 3 nuits en février 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 Satisfaisant

Kamini

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de GM le 22 mars 2024
Thank you for your review.

8/10 Bien

Stephen Free

Les points forts : Propreté
Séjour de 23 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your review.

8/10 Bien

Judith

Les points forts : Propreté et personnel et service
Over all it was apleasant stay just felt the receptionists at check in did not go through the basics, you had to ask alot of questions
Séjour de 2 nuits en février 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback.

2/10 Horrible

SATORU

Séjour de 2 nuits en janvier 2024
Réponse de GM le 22 mars 2024
We appreciate your feedback.

10/10 Excellent

Linda, Italy Cross

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a lovely hotel. Quiet and peaceful. Nice breakfast included. I enjoyed my stay.
Séjour de 4 nuits en février 2024
Réponse de GM le 22 mars 2024
Thank you for your kind review.

8/10 Bien

aldwyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your review.

4/10 Médiocre

Scherrie Renee

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were several issues, the WiFi didn't work well even in the common areas, the lights stopped working in the room we reported it in the morning when we went out and the maintenance man had just come from the room after 4 upon our return, the breakfast is limited, couldn't get an extra pillow and when inquired about it, the receptionist told me they were busy so housekeeping didn't get to do it and they have left for the day. The phone in the room never worked even after reporting it no one ever came. You have to pay 20 dollars to get a pool towel. The chefs at breakfast were accommodating and Jada at reception was friendly.
Séjour de 2 nuits en février 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 Satisfaisant

glenn

Voyage en couple
Noisy barking dog woke us up several times. No screens on windows or patio door. Only sheets on bed and no blankets in closet. The bathroom sink had to plug and someone had already obviously lost a toothpaste cap. Free breakfast but food wasn't very good. Chose to stay here 1 night before our scheduled stay down the street because it was convenient. Pros they have a decent deep pool, an elevator, front desk staff pleasant. Know that this is not on the beach side if that is what you're looking for. Room overlook pool and inner courtyard.
Séjour de 1 nuit en février 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 Satisfaisant

Sula Oklie

The front desk staff was very helpful and friendly .The room was dated shower curtain had mold on it paint on ceiling was chipping off
Séjour de 6 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

8/10 Bien

Jennifer

Les points forts : Propreté et personnel et service
Affordable hotel with great breakfast
We stayed here for four nights at Sunbay Hotel. The rooms were large and spacious and the staff was very friendly and accommodating. The breakfast was awesome, really tasty things like hash browns, sausages and cod. Really liked the banana bread too. There were a few things that could use some improvement. We stayed in room 209 and it was large but I wish they would repaint the room, fix the WiFi, and make sure both pillows were soft. We had one hard pillow and one soft. Also the lamps had different light bulbs. One was a lovely warm light and the other was a not so nice led light. I think just a few small improvements would make this hotel great. I wish I could’ve turned on my balcony light too. For the price it was fine and I still really enjoyed my stay. Perhaps I would stay here again.
Séjour de 4 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your review. We are working on addressing the areas you highlighted.

6/10 Satisfaisant

Kenji

Les points faibles : Propreté
Comfortable but the room with thin walls and the shower with little water volume gave negative feelings.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback.

2/10 Horrible

Jeanmarc

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

6/10 Satisfaisant

WINSTON

My first ever bad review. It took almost an hour for them to give me a room cause it wasn’t ready and mind you I arrived after 430pm. There’s no iron it ironing board had to call to get it and I had to call around 3x. There’s no vending machines or they don’t sell no drinks in the premises no beach or pool towels. The staff was friendly and pleasant just the sevice was lacking
Séjour de 2 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your feedback. We will address the areas of concern that you highlighted.

10/10 Excellent

Tonya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de GM le 22 mars 2024
Thank you for your kind review.

10/10 Excellent

Omar

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

David

Les points forts : Propreté
Memorable for the wrong reasons.
A disappointing stay in a hotel lacking maintenance. All staff however were pleasant and kind with one exception, a Night ‘Manager’. Despite check in problems for many guests, the reception staff remained calm and helpful. Serving staff were all kind. The maintenance needs adressing and i would not recommend this hotel as a result. AC - Non functional. WiFi - Non functional (4/5 Days) Fridge - Non functional. Warm Water - Hit & Miss. However a partial refund was asked for and recieved. Thankyou.
Séjour de 5 nuits en décembre 2023

8/10 Bien

ROBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en décembre 2023

8/10 Bien

Wayne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en décembre 2023

4/10 Médiocre

Khadija

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Some of the hotel staff were unfriendly. Arrived at half 3 to check in and had to wait half an hour to get into my room. Trolleys were being rolled up and down the corridor all the time. The room's door to the gallery couldn't lock. Breakfast on new years day started late...about half hr after the scheduled start time. I will not stay here again.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Elena

Les points forts : Propreté
Séjour de 5 nuits en décembre 2023

6/10 Satisfaisant

jenelle

Séjour de 4 nuits en décembre 2023

2/10 Horrible

NADIA

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No towels provided, no blankets. Air conditioning not working. Nath soap provided was dish soap. Went over the Christmas period & the restaurant was closed. No foid amenities or alternatives for diningvwas available. Staff did not care that guests did not have food available. No drinking water was available also.
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

david

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
a new paint cover does not enough to hide the building condition
Séjour de 2 nuits en décembre 2023

2/10 Horrible

EVELYN GIROD

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Osvaldo Miguel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar tranquilo con un staff joven de trabajo, volvere pronto
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Aaron, Bronx

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Needs extensive updating.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was a great base, the staff were very friendly and helpful, the Manager was amazingly friendly and helpful with a couple of requests. The room was big, clean and comfortable and also very quiet the whole time we stayed there. I would recommend this hotel for people that want a quiet stay a bit away from any facilities etc but it suited myself and partner as we jumped on buses to Bridgetown beach and other places to explore. Thank you Sunbay.
Séjour de 11 nuits en novembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Tuve inconveniente con el sanitario y no lograron resolver. La habitación tenia unas puertas que conectaban a otras 2 habitaciones y aunque no tenian acceso, eso quitaba la privacidad, se podia escuchar de una habitación a la otra
Séjour de 7 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the staff. They went out of their way to accommodate I did not like the cold showers. In the 4 days I only had hot water once and it was sporadic. The hotel is nice and I would stay there again.
Séjour de 4 nuits en novembre 2023

6/10 Satisfaisant

Shivanand

Les points forts : Personnel et service
Hotel is dated and needs upgrading. Very friendly staff who went out of their way for me
Séjour de 3 nuits en novembre 2023
Réponse de GM le 25 nov. 2023
Thank you for your review.

8/10 Bien

Shewane

Séjour de 3 nuits en novembre 2023

8/10 Bien

Lorna

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
We stayed for just 1 night and the room itself is lovely and comfortable and very clean. The staff on the front desk were very helpful and friendly. The property itself looks tired and in need of a bit of a make over. We were disappointed that we could not get an evening meal on site and actually had to go to your sister hotel for this. We did have breakfast on site, which was really nice. It also states on the internet that you have a gym, but we were told that this too is at the sister site.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 13 nov. 2023
Thank you for your review. We hope to be able to extend our Restaurant service to dinner very soon. I think there may have been a miscommunication as we have a fully equipped strength and conditioning gym on property.

8/10 Bien

RICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
More lighting in the parking lot
Séjour de 2 nuits en octobre 2023
Réponse de GM le 27 oct. 2023
Thank you for your feedback. We will look into your suggestion.