Réservez vos activités et excursions : Mausolée de Dorussiadat

Le personnel était impeccable. Très serviable et gentil. Par contre, la clim ne fonctionnait pas ou très mal, laissant la gorge sèche et surtout, par-dessus tout. Les lits étaient tellement durs qu'il nous était impossible de trouver le sommeil. Je ne suis pas tres difficile mais la qualité du matelas est similaire a dormir par terre avec un drap. Nous pouvons pardonner beaucoup de choses, mais pas le manque de sommeil pendant nos vacances. Nous avons réservé un autre hôtel et avons dû raccourcir notre séjour dans celui-ci.

Agréable hôtel très bien situé avec un bon petit déjeuner et un personnel aux petits soins. C'était la deuxième fois qu'on y loge. Je recommande

I had a very disappointing experience at the Continental Hotel in Samarkand during checkout. My sister unfortunately lost her room key card, and the receptionist immediately told us we had to pay a $30 fine. I asked him to show me the hotel policy or any written terms stating that a lost card carries a $30 charge. He could not provide anything. When I questioned the charge, his behaviour became increasingly aggressive. I asked to speak to the manager so we could resolve the matter properly, but he refused. He then began shouting at me. I explained that I had a taxi waiting outside and a train to catch, but instead of trying to resolve the issue professionally, he continued to argue. What was particularly concerning was that the amount suddenly changed. The original demand was $30, then it was reduced to $20, and eventually to $15 after I continued refusing to pay a charge that had not been supported by any policy he could show me. I eventually paid the $15 reluctantly because I was under severe time pressure and did not want to miss my train. I paid because of the circumstances, not because I accepted that the charge was justified. The issue is not really the $15. It is the way the situation was handled: an unexplained “fine,” no policy provided, refusal to let me speak with a manager, a repeatedly changing amount, and aggressive behaviour towards a guest who was trying to leave. My advice to future guests is to avoid this place at all cost. It’s run by gangsters.