Palaces à Matara

« The hotel itself is mostly fine, with a good location and a nice view. The staff, however, were the worst among our eight stays in Sri Lanka. They weren’t friendly or helpful and had a clear “what do you want” attitude. They even woke us at 10 p.m. to ask what breakfast we wanted, which is unacceptable. The “western breakfast” was just buttered toast, and it took 40 minutes, even though every simpler place offered more. They mentioned eggs as well, but after 40 minutes nothing appeared, and...

« Room was old and dirty, pool was not usable, constant noise, only plus some staff lovely. »