Dear Michel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Martinsburg. I am happy you were pleased with our hot showers and comfortable beds. It's also great to hear that the price to value ratio met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRediResponse Specialist

C'est tellement gratifiant de lire que vous avez passé un excellent séjour chez nous, André. Merci pour vos commentaires. Vous avez indiqué que vous étiez satisfait de la propreté et de la modernité de votre chambre. Nous sommes fiers d'y être parvenus avec vous. Je suis reconnaissant pour les commentaires que vous avez fournis afin que nous soyons en mesure d'améliorer continuellement notre hôtel.Merci d'avoir choisi le Red Roof Inn Martinsburg. Nous espérons te revoir bientôt.Sincèrement,Toni-AnnRediResponse Specialist

Merci de partager votre expérience avec nous, Jean. Je suis désolé que votre séjour n'ait pas été à la hauteur de vos attentes. Notre équipe s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer l'expérience client. À l'avenir, si vous rencontrez des problèmes avec nous, n'hésitez pas à contacter la réception afin de répondre à vos préoccupations en temps réel.Chez Red Roof, nous avons l'intention d'avoir votre confiance en nos capacités à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci de partager vos préoccupations et j'espère que vous nous donnerez l'occasion de mieux vous servir à Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.Sincèrement,Tianna RediResponse Specialist

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

It means so much to have earned your business. We appreciate the feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

Thank you for taking the time to write about experience at the RED ROOF INN MARTINSBURG. Tammy, I am happy to hear that you were pleased with the convenience of our location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Tammy, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Chandler,Thank you for leaving your feedback after your experience at RED ROOF INN MARTINSBURG. Regarding the lack of hot water and unpleasant smell in the room, we apologize for the unfavorable experience. I completely empathize with your feelings of frustration regarding the issues you have highlighted. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage.Thank you for sharing your concerns and I wish you all the best for your future journeys.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hi Kaci,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Martinsburg. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Vincenzo, Thank you for taking the time to tell us about your experience at the RED ROOF INN MARTINSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the floors and walls. We take cleanliness seriously and your feedback will be use as a learning opportunity for our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Laura. The staff and I at the Red Roof Inn Martinsburg appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Arianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Martinsburg. We are disappointed to see your 2/5 score and to know that this is the impression you left with of our hotel. Issues you've described with damage from prior guests, issues with the hot water, an odor in the room, having a lengthy check in time and limited staff service are not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hi Wendy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Martinsburg. It's nice to read that you took liking to our property to the many eateries around the area. In regards to your suggestions, know that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. I am happy to hear that everything and everyone were great. However, you indicated that there should be a trash can in the bathroom. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback and Red Roof hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Margaret. The staff and I at the Red Roof Inn Martinsburg appreciate your 3/5 score following your stay. However, you stated that the bed was saggy and you didn't feel safe at our hotel due to the guests hanging out in the lobby. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Leah,Thank you for taking a moment to leave a review, Leah. The staff and I at the Red Roof Inn Martinsburg appreciate your 10/10 score following your stay. I am happy that our cleanliness, excellent customer service and the other listed highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Irvin. The staff and I at the Red Roof Inn Martinsburg appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Leah, Everyone here at the Red Roof Inn Martinsburg was proud to see your 10/10 score. Your kind words regarding our cleanliness, comfortable room and good value are much appreciated. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Brad,We appreciate you taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MARTINSBURG. I'm so glad you were pleased with the service our staff extended. However, you indicated that persons were outside your window making noise, the drain was clogged and you didn't feel comfortable due to the persons staying there. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. It's good to hear that our hotel met your needs, you found our staff to be friendly, you were pleased with your room type, and all the other kind remarks highlighted. However, you indicated that there should be a small love seat and coffee table or chairs and a coffee table. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Derek,Thank you for taking a moment to complete our survey at the Red Roof Inn Martinsburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

Hello Richard,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest. We hope you choose to stay with us again.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello George, The staff and I saw your survey following your recent stay at the Red Roof Inn Martinsburg. I am glad that you were pleased with our amenities and our condiments, despite the lack of cleanliness in the room and all the other concerns highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

Hello Gilbert,Thank you for taking a moment to complete our survey. At the Red Roof Inn Martinsburg we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Terrell. Myself and the staff at the Red Roof Inn Martinsburg appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

Hi Diana,Thank you for taking the time to write a review of your stay. It's great to hear that our pet policy, our affordability and our staff was pleasing to you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Martinsburg. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

Hi Diana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Hello Maria, The staff at the RED ROOF INN MARTINSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

Hello Daniel, Thank you for being our guest. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Dear Kristina, I am thrilled to read that you loved the friendliness of our staff, prompting your 4/5 score. Please accept our sincerest apologies for the noise disturbance you encountered during your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Diana,Thank you so much for your review. It is a delightful pleasure to read that you were satisfied with our location, our pet policy, our friendly staff and our reasonable prices. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Martinsburg. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

Thank you for taking a moment to leave a review, Peggy. Myself and the staff at the Red Roof Inn Martinsburg appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRediResponse Specialist

Thank you for giving us a 5 out of 5 score on your review, James. We appreciate you taking the time to do our survey. It’s encouraging to know that we are doing a great job for our guest. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Bobbi,We are sorry to hear your recent experience at the RED ROOF INN MARTINSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management

Hello Chris,Thank you for giving us a 5/5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Mae,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

Hello Stephen, Thank you for your review. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Hello Helen,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARTINSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Thomas,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Martinsburg. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the low quality of our hotel, loud noise, uncomfortable environment, thin towels and the other concerns you described that hindered your experience. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine Red Roof Management RediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

Hello David,Thank you for taking the time to write a review of your stay at the Red Roof Inn Martinsburg. I truly appreciate your comments regarding your swift check-in process and that our front desk staff were friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Chevanese RediResponse Specialist

Dear Mistie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. I am so disappointed that you did not enjoy your stay. You indicated that no hot water was available. We are sorry you had a less than satisfactory experience. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely, Chevanese RediResponse Specialist

Hello Phil,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding how affordable we are.Thank you again for sharing your experience. We hope to continue to provide great experiences for you. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

Hello Diana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARTINSBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Michael, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN MARTINSBURG. I do apologize for the issues highlighted that hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist rrspecialist@redroof.com