Avis sur Sol Oasis Marrakech - All Inclusive
Sol Oasis Marrakech - All Inclusive
Ouahat Sidi Brahim, Douar Ben Rahmoun, Marrakech, Marrakech
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,4/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Rachida Arifi, Guest Experience Manager le 11 mai 2024
Dear Helene,Thank you for such a positive review.It warms our hearts to know that the immaculate state of our hotel and the top-notch condition of our rooms stood out to you, reflecting our commitment to providing a pristine oasis for our valued guests. While it seems we have room to enhance the service experience, we appreciate your generous rating and acknowledge that there is always space to grow and elevate the care we provide. Rest assured, we're on it!It would be our pleasure to have you return on another occasion. Thanks for choosing our Sol Oasis MarrakechVery best wishes,Rachida Arifi, Guest Experience Manager
10/10 Excellent
Christiane
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christiane
Séjour de 3 nuits en février 2024
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Chère Christiane,Nous vous remercions d'avoir pris le temps de nous faire part de votre retour si positif. Nous œuvrons pour faire en sorte que nos hôtes se sentent bien accueillis et il est très gratifiant de lire que vous avez apprécié votre séjour surtout au niveau des repas que vous avez trouvé délicieux et très variés. Votre avis positif est une récompense et un encouragement pour les membres de notre équipe à poursuivre leurs efforts pour maintenir nos standards élevés.Nous espérons tous vous accueillir à nouveau à l'avenir. Merci d'avoir choisi le Sol Oasis Marrakech. Bien à vous,
10/10 Excellent
stephane
13 déc. 2023
stephane
Séjour de 4 nuits en décembre 2023
10/10 Excellent
stephane
11 déc. 2023
stephane
Séjour de 3 nuits en décembre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Dear Stephane,Thank you very much for reporting your experience about your stay at Sol Oasis Marrakech. From the top score you granted us, we can presume that you had a great time with us! This top review was shared among our team which is a reward for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech warm regards,
10/10 Excellent
Mounia
Voyage en groupe
18 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mounia
Séjour de 5 nuits en octobre 2023
2/10 Horrible
CATHERINE
Voyage en famille
13 août 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Plus jamais !
CATHERINE
Séjour de 11 nuits en juillet 2023
8/10 Bien
Abdelhadi
23 juil. 2023
Abdelhadi
Séjour de 1 nuit en juillet 2023
8/10 Bien
Voyageur vérifié
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Rachida Arifi / Guest Experience Manager le 29 mai 2023
Cher Anonymous,Nous tenons tout d'abord à vous remercier pour nous avoir fait part de votre expérience après votre séjour au Sol Oasis Marrakech.Nous sommes ravis de savoir que vous avez passé de bonnes vacances parmi nous et nous ne manquerons pas de féliciter toute l'équipe pour leurs efforts. Nous vous assurons que la satisfaction de nos hôtes est notre priorité absolue et pour ce, rien n'est trop difficile pour nous afin de l'obtenir. Nous sommes impatients de vous accueillir à nouveau dans le futur. Merci d’avoir choisi le Sol Oasis Marrakech. Sincères salutations
10/10 Excellent
Youssef
Voyage en famille
6 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Youssef
Séjour de 4 nuits en mai 2023
Réponse de Rachida Arifi / Guest Experience Manager le 29 mai 2023
Cher Youssef,Nous tenons tout d'abord à vous remercier pour nous avoir fait part de votre expérience après votre séjour au Sol Oasis Marrakech et de votre 5/5 retour!Nous sommes très heureux et fiers de savoir que vous avez passé de bonnes vacances parmi nous et nous ne manquerons pas de féliciter toute l'équipe pour son excellent travail. Nous sommes impatients de vous accueillir à nouveau dans le futur. Merci d’avoir choisi le Sol Oasis Marrakech. Bien à vous.
8/10 Bien
Issam
Voyage en famille
30 sept. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Sejour bon dans l'ensemble
Issam
Séjour de 5 nuits en septembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Cher Issam,Nous vous remercions tout d'abord, pour avoir pris le temps pour partager votre expérience au Sol Oasis Marrakech.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Toutefois, nous regrettons que vous avez eu l'impression que le service fourni par notre équipe n'était pas à la hauteur de vos attentes et nous allons aborder ce point avec eux. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir.Merci d'avoir choisi le Sol Oasis MarrakechRachida ArifiGuest Experience Manager
10/10 Excellent
Mickael
Voyage en famille
2 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mickael
Séjour de 5 nuits en mai 2022
Réponse de Arthur Leopold Leleu le 3 juin 2022
Cher Mickael le,
Un grand merci de la part de toute l'équipe Sol Oasis Marrakech pour votre note!
C'est un immense plaisir de savoir que vous avez tant apprécié votre séjour parmi nous que vous nous avez récompensé avec la note la plus haute!
Nous espérons vous accueillir à nouveau très bientôt,
Bien à vous & Stay Safe
Arthur Leopold Leleu
Guest Experience Manager
10/10 Excellent
FREDERIC
2 nov. 2021
FREDERIC
Séjour de 4 nuits en octobre 2021
Réponse de Arthur Leopold Leleu le 18 mars 2022
Cher Frederic,
Merci d'avoir pris le temps de partager votre expérience parmi nous. Nous sommes heureux de savoir que vous avez apprécié votre séjour et soyez assuré que nous allons le partager avec nos équipes.
Nous espérons vous accueillir à nouveau très bientôt,
Bien à vous & Stay Safe
8/10 Bien
Hafid
20 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reposant
Hafid
Séjour de 1 nuit en août 2021
Réponse de Arthur Leopold Leleu le 3 sept. 2021
Cher Hafid,
Merci pour votre commentaire!
C'est un plaisir de savoir que vous avez trouvé votre séjour reposant.
Nous espérons vous accueillir à nouveau très bientôt,
Bien à vous & Stay Safe
Arthur Leopold Leleu
Guest Experience Manager
10/10 Excellent
ROBERT
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ROBERT
Séjour de 3 nuits en février 2024
Réponse de Rachida Arifi, Guest Experience Manager le 12 mai 2024
Dear Robert,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Thanks for choosing Sol Oasis MArrakechBest wishes,Rachida Arifi, Guest Experience Manager
10/10 Excellent
Aisha T, Oak Park
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aisha T
Séjour de 7 nuits en avril 2024
Réponse de Rachida Arifi, Guest Experience Manager le 20 avr. 2024
Dear Aisha T,Thank you for taking the time to share such a positive review.Your glowing remarks on the room's cleanliness and the overall condition of our hotel fill us with pride, as we continuously strive to maintain an environment that is both pristine and welcoming. It's heartwarming to know that our attentive service met the mark in making your stay exceptional. We're thrilled that the amenities provided in your room contributed to a comfortable and memorable visit, reflecting our dedication to offering an oasis of comfort and style.It would be our pleasure to have you return on another occasion. Thanks for choosing our Sol Oasis Marrakech.Very best wishes,Rachida Arifi, Guest Experience Manager
10/10 Excellent
Rajeeb Kaur
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rajeeb Kaur
Séjour de 6 nuits en avril 2024
Réponse de Rachida Arifi, Guest Experience Manager le 10 avr. 2024
Dear Rajeeb Kaur,Thank you for your kind feedback.The echoes of joy from our entertainment team are as lively as the Atlas Mountains, knowing they contributed to your fantastic resort experience. It’s wonderful to hear that our staff made such a memorable impression, greeting your son by name and providing that personal touch we're so proud of. Your mention of the kids club fills us with pride, as our Sol Tribe always aims to craft unique experiences for our younger guests, igniting their imagination in The Kidsdom. We're over the moon to know that your little ones had a blast!It would be an absolute pleasure to welcome you again in the future. Thanks for choosing our Sol Oasis MarrakechBest regards,Rachida Arifi, Guest Experience Manager
8/10 Bien
Michael
5 avr. 2024
Michael
Séjour de 2 nuits en avril 2024
10/10 Excellent
Rebecca
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 7 nuits en mars 2024
Réponse de Rachida Arifi, Guest Experience Manager le 5 avr. 2024
Dear Rebecca,Thank you for sharing this review.It warms our hearts to hear how our attentive staff were there to support you and your family during your time of need. Immersing yourselves in the beauty of our gardens and the awe-inspiring views of the Atlas Mountains must have been quite the balm, even when under the weather. We're thrilled that the delicious flavors from our diverse culinary offerings added to the enjoyment of your stay. Your kind words on room cleanliness and hotel condition are much appreciated and reflect our dedication to creating a pristine oasis for our guests.We hope that you will return on another occasion. Thanks for choosing our Sol Oasis MarrakechBest wishes,Rachida Arifi, Guest Experience Manager
10/10 Excellent
Sam
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sam
Séjour de 5 nuits en mars 2024
Réponse de Rachida Arifi / Guest Experience Manager le 31 mars 2024
Dear Sam,Thank you for your complimenting review on this prestigious platform. We are very happy to read that you had a great time at our hotel, and our products and services were meeting your expectations, notably the good food, the friendly and helpful staff and the free shuttle bus.Positive comments are very motivating for our teams as it helps us in continuing to strive for excellence in everything we do.We look forward to welcoming you back.Thank you for choosing the Sol Oasis Marrakech. Yours sincerely,
10/10 Excellent
Melanie Evita
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie Evita
Séjour de 4 nuits en mars 2024
Réponse de Rachida Arifi / Guest Experience Manager le 12 avr. 2024
Chère Melanie Evita,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience et de nous avoir si bien notés ! Vos commentaires nous sont précieux.Nous apprécions sincèrement l'excellente note que vous nous avez accordée qui reflète bien le dévouement de notre équipe qui travaille avec passion pour rendre chaque séjour mémorable. Dans l'attente du plaisir de vous accueillir de nouveau, Merci d'avoir choisi le Sol Oasis Marrakech
8/10 Bien
Jo
18 mars 2024
Jo
Séjour de 3 nuits en mars 2024
Réponse de Rachida Arifi / Guest Experience Manager le 31 mars 2024
Dear Jo,Thank you for taking the time to share your feedback about your stay at Sol Oasis Marrakech.According your rating, it seems that you had a good time with us and we are glad about it.We hopr to have the chance to welcome you back sometime in the furure.Thanks for choosing Sol Oasis MarrakechBest regards
10/10 Excellent
Judith
Voyage en famille, Voyage d’affaires
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith
Séjour de 4 nuits en février 2024
Réponse de Rachida Arifi / Guest Experience Manager le 17 mars 2024
Dear Judith,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech and for the top score you granted us. We are glad to read that you and your husband have enjoyed your stay with us and will surely extend your appreciation to all our team. I'm sure that they are grateful for mentioning their good work and thank you for that. We can assure you that our guest’s satisfaction is our top priority and nothing is much trouble for us to obtain it. We hope to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.
10/10 Excellent
Caroline
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 6 nuits en février 2024
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Dear Caroline,Thank you for sharing your feedback with us.We are very pleased with your opinion. Thank you very much!We are delighted that you enjoyed your stay.The whole team is proud to receive your compliments about their great work, the great food and the great entertainement.We look forward to welcoming you back for another great experience.Thank you for choosing the Sol Oasis Marrakech. Yours sincerely,
10/10 Excellent
Nardos
Voyage en famille, Voyage en groupe
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nardos
Séjour de 5 nuits en janvier 2024
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Dear Nardos,Thank you for taking the time to share this positive feedback. We strive to ensure that our guests feel welcome and it is very rewarding to read that you enjoyed your stay and that you found our hotel and excellent property, the food and the staff excellents. All these compliments are a reward and incentive for our team members to continue with their efforts to uphold our high standards.We all hope to welcome you back in the future. Thank you for choosing the Sol Oasis Marrakech. Yours sincerely
6/10 Satisfaisant
Quinty
Voyage en couple
13 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Quinty
Séjour de 4 nuits en décembre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 janv. 2024
Dear Quinty, First of all, we would like to extend our sincere gratitude for choosing Sol Oasis Marrakech during your stay in Morocco as well as for taking your valuable time to share your experience. The comments and observations of all our guests are incredibly important for us in order to constantly improve our service.We are glad to read that you foud our hotel fine on overall, the staff friendly and reactive and the sports facilities superbs. However, we deeply regret that you had some inconveniences through your stay with us. At Sol Oasis Marrakech we aim to create memorable experiences for all our guests, by offering the best customer care and ensuring we meet all your needs, accordingly all your remarks were duly noted and already discussed with the relevant departments and have been addressed. Although you said you woudn't return, we still hope that we may have the chance to wecome you back in the future and change your last impression. Thank you again for choosing the Sol Oasis Marrakech.Best regards.
6/10 Satisfaisant
Mosunmola Ibironke
28 déc. 2023
Mosunmola Ibironke
Séjour de 6 nuits en décembre 2023
6/10 Satisfaisant
Andrea
Voyage en couple
16 nov. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Andrea
Séjour de 9 nuits en novembre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 30 nov. 2023
Dear Andrea,Thank you for sharing feedback about your recent stay. It is a pleasure to know that you found the waiting staff friendly and the desserts and bread good enough.We, however, regret to read thet the hotel concept was not for you or what you were looking for. Your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements.We hope to welcome you back in the future if you ever visit Marrakech again and for some reason you are looking for a club resort.Thanks for choosing Sol Oasis MarrakechKindest regards,
10/10 Excellent
Kath
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Kath
Séjour de 5 nuits en octobre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 30 nov. 2023
Dear Kath,Thank you very much for telling us about your experience after your stay at Sol Oasis Marrakech. We are very pleased to hear that you had a fabulous time with us and would like to congratulate all members of our team for their efforts in providing a consistently high standard of service. We look forward to welcoming you back in the future. Thank you for choosing the Sol Oasis Marrakech. Yours sincerely
10/10 Excellent
Jarrad
28 oct. 2023
Jarrad
Séjour de 3 nuits en octobre 2023
10/10 Excellent
Gary
Voyage en groupe, Voyage en couple
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 6 nuits en octobre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 oct. 2023
Dear Gary,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech and for the top scre you granted us. We are glad to read that you have enjoyed your time with us and will surely extend your appreciation to all our team I'm sure that all the staff are grateful for mentioning their good work and thank you for that. We can assure you that our guest’s satisfaction is our top priority and nothing is much trouble for us to obtain it. We are all looking forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes,
10/10 Excellent
Jonas Meier
Voyage en famille
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonas Meier
Séjour de 3 nuits en mars 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 oct. 2023
Dear Jonas Meier,A big thank you for taking the time to share your experience at Sol Oasis Marrakech. We are really thrilled to read that you had a great stay with us and found our hotel as a "very nice all inclusive. It was our pleasure to have you here with your 2years old daughter and on behalf of all the team, we thank you for the kind words. We have also took well note of your remark and already addressed to the concerned responsible. We can only assure you that your satisfaction is our top priority and nothing is much trouble for us in order to obtain it.We very much look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. All the best,
10/10 Excellent
Hannah
13 août 2023
Hannah
Séjour de 7 nuits en août 2023
8/10 Bien
Simran
3 août 2023
Simran
Séjour de 5 nuits en juillet 2023
10/10 Excellent
Rachid
Voyage en famille
13 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachid
Séjour de 4 nuits en juillet 2023
10/10 Excellent
Maria E
Voyage en couple
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria E
Séjour de 4 nuits en juin 2023
Réponse de Rachida Arifi / Guest Experience Manager le 22 juin 2023
Dear Maria E le Orbitz,Thank you very much for reporting your experience after your stay at Sol Oasis Marrakech. According to the 5/5 score you granted us, we are very glad to know that you had a great time and will congratulate all the team for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech Kind regards.
10/10 Excellent
Ruby
Voyage en famille
16 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruby
Séjour de 1 nuit en juin 2023
Réponse de Rachida Arifi / Guest Experience Manager le 22 juin 2023
Dear Ruby,We would like to thank you, first for taking the time to share your experience after your stay at Sol Oasis Marrakechn and second for the great review you granted us.We are very glad and proud to know that you had a "fa-bu-lous!!! time with us and will extend your appreciation to all the team. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.
10/10 Excellent
Chaital Harkishan, Leicester
5 juin 2023
Chaital Harkishan
Séjour de 4 nuits en mai 2023
8/10 Bien
Steven
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en mai 2023
Réponse de Rachida Arifi / Guest Experience Manager le 22 juin 2023
Dear Steven,On behalf of all the staff of Sol Oasis Marrakech, we would like firstly to thank you for taking the time to share your feedback about your visit in our hotel and secondly for this positive review.We are happy and proud to know that you found your experience as a great value and that your daughter enjoyed the splash pad and playgroud.We will for sure extend your praising as well as your remarks to all our team.We hope having the chance to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Kind regards.
10/10 Excellent
Sameer
Voyage en famille avec de jeunes enfants
30 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sameer
Séjour de 6 nuits en avril 2023
Réponse de Rachida Arifi / Guest Experience Manager le 30 avr. 2023
Dear Sameer,On behalf of my own department; the Guest Experience team and on behalf of the rest of the staff, we would like first of all to thank you for taking the time to share your experience after your stay at Sol Oasis Marrakech and for this great review. We are very glad and proud to know that you had a great time with us and will extend your appreciation to all the team. It was a great pleasure to meet you and your beautiful family and we hope to welcoming you back in the future. Huge thanks for choosing Sol Oasis Marrakech. Best wishes.
10/10 Excellent
christopher
Voyage en famille avec de jeunes enfants
27 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christopher
Séjour de 9 nuits en avril 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 avr. 2023
Dear Christopher,A big thank you for taking the time to share your experience at Sol Oasis Marrakech. We are really thrilled to read that you had a great stay with us and on behalf of all the team, we thank you for the kind words. I'm sure all the staff is very proud and grateful for this positive review. We very much look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. All the best.
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en mars 2023
Réponse de Guest Experience Manager le 28 avr. 2023
Dear guest,Thank you very much for reporting your experience after your stay at Sol Oasis Marrakech and for the 10/10 you granted us. We are very glad to know that you had a great time and will congratulate all the team for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech Kind regards.
10/10 Excellent
Rizwan
19 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rizwan
Séjour de 6 nuits en février 2023
8/10 Bien
Stephan
Voyage en famille
4 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephan
6/10 Satisfaisant
Faisal
Voyage en famille avec de jeunes enfants
31 déc. 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Faisal
Réponse de Rachida Arifi / Guest Experience Manager le 1 janv. 2023
Dear Faissal,Thank you for sharing your feedback about your stay at Sol Oasis Marrakech. We are glad to know that you had a pleasant experience in our hotel. However, we regret that you felt that the service provided by our team was not up to the level expected and we had already discussed this with the relevant departments. Also, we usually invite our guests to report anything while they are in the property, in order to fix anything that needed to so we can give them the excellent experience they were looking for.We hope to get the chance to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.
10/10 Excellent
Voyageur vérifié
26 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing staff
Voyageur vérifié
Séjour de 6 nuits en novembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear guest,Thank you for sharing your feedback about your recent stay. We are glad to know that you had a great experience in our hotel. We will extend your appreciation to our team We can only assure you that your praising is a huge impel for us to do even more in order to meet our beloved guests's expectations and even to go beyond them.We very much look forward to welcoming you back Thank you for choosing Sol Oasis MarrakechBest wishes Rachida Arifi Guest Experience Manager
10/10 Excellent
georgina
17 nov. 2022
georgina
Séjour de 1 nuit en novembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Georgina,Thank you for taking the time to share your experience with us. We are thrilled to read that you had a great time in Sol Oasis Marrakech according to the score you gave us. We will let the whole team know about it.We look forward to having the oppurtunity to welcome you back very soon. All the bestRachida Arifi Guest Experience Manager
10/10 Excellent
Juliette
Voyage en famille
30 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juliette
Séjour de 7 nuits en octobre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Juliette,On behal of all the staff of Sol Oasis Marrakech, we would like, first for taking the time to reviewing us after your recet visit to our hotel and second for the top score you granted us. It is a great pleasure for all of us and believe that is an impel to do even more in order to always keep up with our guests expectations.We look forwad to have the opportunity to welcome you back.Thank you for choosing Sol Oasis MarrakechAll the bestRachida Arifi
10/10 Excellent
James
Voyage en famille
16 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel, awesome team of staff
James
Séjour de 7 nuits en octobre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear James,Thank you for reviewing us after your recent stay in Sol Oasis Marrakech. We are so glad to know that you enjoyed your time with us. We will surely extend your appreciation to the team. We look forward to welcome you back for the third time.Thank you for choosing Sol Oasis MarrakechBest WishesRachida ArifiGuest Experience Manager
10/10 Excellent
Carole
Voyage en couple
16 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carole
Séjour de 3 nuits en octobre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Carole,Thank you first of all for sharing your experience after your recent stay with us.Secondly, we would like to thank you for the great review and the top score you gave us. All the team is very pleased and would do even more to keep delivering a high quality service.Awaiting to welcome you back for the third time very soonThank you for choosing Sol Oasis MarrakechBest WishesRachida Arifi
10/10 Excellent
Joy Ashley
30 sept. 2022
Joy Ashley
Séjour de 2 nuits en septembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Joy Ashley,Thank you for sharing your experience after your recent visit at Sol Oasis Marrakech. Another huge thank you for the top score you gave us. That's mean you had a great stay with us and it is a great pleasure for all the team.We look forward to welcome you back very soon Thank you for choosing Sol Oasis MarrakechBest wishes Rachida Arifi