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Avis sur Four Points by Sheraton Asheville Downtown

3 out of 5
Four Points by Sheraton Asheville Downtown
22 Woodfin St, Asheville, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 461 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 334 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1006." "

8,6/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
Decevant
Séjour de 2 nuits en juin 2021
Réponse de john le 3 juil. 2021
Dear Guest, Thank you for review. We appreciate your feedback. Sincerely, John Zellers General Manager

10/10 Excellent

MC, Quebec, Canada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service,picine, situation dans la ville et déjeuner
Séjour de 2 nuits en juillet 2019
Réponse de john le 10 juil. 2019
Dear MC, Thank you for your review and we hope to see you again soon. Sincerely, John Zellers General Manager

6/10 Satisfaisant

Tammy

Voyage en famille
Les points forts : Personnel et service
It was very convenient for the Harrahs Convention center. The bar/rest area was nice. The room is outdated but was clean. The air unit had a loud humming noise all night. However for the money that we paid it was a good choice.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kali

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely stay here again when we come back for another concert at the Harrah’s center. Very convenient location and lovely staff. The pillows could be more firm (my hand fell completely asleep from using it as support) but that’s my only complaint.
Séjour de 1 nuit en mai 2024

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Brittany

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
My stay was fine, when I checked out I received a bill for over 100$ days a room charge but I didn’t charge anything to my room.
Séjour de 1 nuit en mai 2024
Réponse de Jenn, Guest Service Manager le 9 mai 2024
Brittany,I am so sorry to hear you were charged and you did not make the charge. Please call us so we may assist you in getting a refund.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was a great value. Right on the edge of downtown, free onsite parking, and a great breakfast buffet (we snatched a few extra scones to take on our hike). No complaints about the room or anything else.
Séjour de 2 nuits en mai 2024
Réponse de Jenn, Guest Service Manager le 9 mai 2024
Robert, Thank you for taking the time to leave a review, we value you and your time. We hope you stay with us during your next stay to Asheville.

8/10 Bien

Lisa

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Jenn, Guest Service Manager le 9 mai 2024
Lisa, Thank you for taking the time to leave a review. We value you and your time. We are happy you enjoyed your stay and hope to see you during your next travels to Asheville.

10/10 Excellent

Joyce

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious rooms,fridge in room,welcoming to dogs ,walkable to downtown Asheville,ample free parking, several grocery stores nearby. The staff was kind and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 2 mai 2024
Joyce,Thank you for taking the time to leave a review we appreciate your time. I am happy you enjoyed your stay and hope you return next time you are in Asheville.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements
Mitch at the front desk was very helpful and knowledgeable about neighborhood haunts/restaurants
Séjour de 3 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 2 mai 2024
John,Thank you for taking the time to leave a review we appreciate your time. I am happy you enjoyed your stay and hope you return next time you are in Asheville.

10/10 Excellent

Warren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our favorite place to stay in Asheville.
Séjour de 2 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 29 avr. 2024
Warren,Thank you for taking the time to leave a review, we appreciate your time. We are so happy that you love it here and look forward to your next visit!

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful. Restaurant had delicious food. Close to activities. Room was clean
Séjour de 2 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 26 avr. 2024
Angela,Thank you for taking the time to leave a review. We appreciate your feedback. We hope you return next time you are in Asheville.

6/10 Satisfaisant

Michael

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Somewhat worn and dated hotel. In-room safe nonfunctional. Breaker in bathroom tripped more than once when hair dryer used
Séjour de 8 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 25 avr. 2024
Michael, Thank you for taking the time to let us know about your stay. I am sorry the safe was not working. This is not our standard. I hope next time you are in town you give us another try so we can show you our standard.

10/10 Excellent

Erica

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Clean and close to downtown.
Séjour de 1 nuit en avril 2024
Réponse de Jenn, Guest Service Manager le 21 avr. 2024
Erica,Thank you for taking the time and providing your feedback. We hope to see you next time you are in Asheville.

8/10 Bien

Kim

Voyage en couple
This is an older hotel but the location is great for walking to town. The staff was very friendly and helpful and it was clean. I would definitely stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 18 avr. 2024
Kim, Thank you so much for your feedback. We are so happy you enjoyed your stay, we hope to see you next time you are in Asheville.

6/10 Satisfaisant

mark

Voyage en couple
Les points forts : Personnel et service et équipements
Very dated and worn, toilet water coming on periodically from flapper leaking, elevator miter humming though the building every time it was used, pop corn ceilings, desperately in need of renovation.
Séjour de 1 nuit en avril 2024
Réponse de Jenn, Guest Service Manager le 15 avr. 2024
Mark,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback, I have passed on your concerns to our chief engineer. We hope you give us another chance.

8/10 Bien

Mary, Gray

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel convenient to downtown shops and galleries. Close to Biltmore and River Arts district. Staff were super friendly and helpful. Restaurant on premises was excellent as so nice to have after a long day of walking.
Séjour de 3 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 15 avr. 2024
Mary,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback! We hope you return next time you are in Asheville.

10/10 Excellent

Elizabeth F

Voyage en couple
Les points forts : Personnel et service
Nice, convenient location. Great parking. Close to restaurants and shopping.
Séjour de 2 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 15 avr. 2024
Mark,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback. We hope to see you next time you are in Asheville.

10/10 Excellent

Eduardo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don't think there is much to improve.
Séjour de 3 nuits en avril 2024
Réponse de Jenn, Guest Service Manager le 7 avr. 2024
Eduardo, Thank you so much for the feedback. We are so happy you enjoyed your stay. We hope you come back and join us next time you are in Asheville.

10/10 Excellent

Sharon

Voyage en famille
Close to downtown area. Friendly staff.
Séjour de 2 nuits en mars 2024
Réponse de Jenn, Guest Service Manager le 29 mars 2024
Sharon,The staff here at Four Points by Sheraton Asheville Downtown appreciate your feedback and enjoyed you staying with us. Please come back next time you are here in Asheville!

4/10 Médiocre

Chris

Séjour de 1 nuit en mars 2024
Réponse de Jenn, Guest Service Manager le 31 mars 2024
Chris,I’m sorry your stay was not up to your highest standards. I have shared your feedback with management.

6/10 Satisfaisant

Tammy

Voyage en groupe
Les points forts : Personnel et service
my room was on highway aside. the traffic was loud! the walls are thin. the tv in the next room could be heard loudly in my room. the staff was amazing!
Séjour de 3 nuits en mars 2024
Réponse de Jenn, Guest Service Manager le 27 mars 2024
Tammy, I am so sorry that you did not have a great experience. I have let the staff know about your experience and they are looking into ways to reduce the noise. We hope you come back the next time you are in Asheville.

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté et équipements
The location has been the deciding factor for both of my stays there. Easy access to major roads, a large free parking lot and simply cross one street and you begin your walking tour of Asheville’s historic downtown area. The staff is very friendly and helpful. A 5th star would be achieved if they included a nice breakfast Buffett .
Séjour de 1 nuit en mars 2024
Réponse de Jenn, Guest Service Manager le 19 mars 2024
Michael, We appreciate your feedback. I have shared this with our general manager. We hope you choose Four Points by Sheraton Asheville Downtown for your next stay in Asheville.

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jenn, Guest Service Manager le 19 mars 2024
Debra, Thank you for the review. We hope you choose Four Points by Sheraton Asheville Downtown for your next Asheville stay.

8/10 Bien

Naomi, ATLANTA

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Jenn, Guest Service Manager le 12 mars 2024
Naomi, Thank you for staying with the Four Points by Sheraton Asheville Downtown. We hope to see you next time you are in town.

8/10 Bien

KRISTINR

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff were very helpful and kind. I do think the pics online are a little misleading as we expected it to be a bit fancier but other than being a little dated it was a nice hotel and very clean. We were able to walk anywhere we wanted. Nothing was more than a 15-20 min walk. I’d recommend and we will definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Jenn, Guest Service Manager le 5 mars 2024
Kristin,Thank you for providing your feedback for your stay. I am sorry that the photos appeared misleading. I have provided your feedback to our general manager. We hope to see you back soon.

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and our preferred place to stay for concerts in Asheville!
Séjour de 1 nuit en mars 2024
Réponse de Jenn, Guest Service Manager le 5 mars 2024
Tony,Thank you for providing your feedback for your stay. I am so happy you enjoyed your stay. We hope to see you back soon.

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Didn't like the homeless guy asking for a cigarette appreciated my vehicle parked right at the entrance. The hotel and restaurant need an update with the prices being asked. Friendly staff was the best part.
Séjour de 1 nuit en février 2024
Réponse de Jenn, Guest Service Manager le 2 mars 2024
Ms. Jessica, I am so sorry to hear about the homeless gentlemen you experienced during your stay. We run them off anytime we see them. I am happy that the staff was up to your standards. We hope you return to make your experience a better one next time.

10/10 Excellent

Barry

Séjour de 1 nuit en février 2024
Réponse de Jenn, Guest Service Manager le 22 mars 2024
Barry, Thank you for the wonderful review. We appreciate the feedback and look forward to your return.

8/10 Bien

Jennifer, Arlington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a room on the 3rd floor that looked straight onto a roof. I felt like I was in a basement apartment in college. The decor, furniture, and lighting are outdated. The bathroom is tiny. On the plus side: easy parking, dining option - the Chop House and Bar is good, it is really close to downtown (2-3 blocks) with lots of restaurants, breweries, and retail, etc. The BEST thing about this place is its people. They are so kind and accommodating. Everyone had a smile on their faces. It’s not the Ritz, but overall it was a nice four night stay.
Séjour de 4 nuits en février 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

2/10 Horrible

Dawn, Landrum

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed on ground level in a handicap room that had apparently recently been update by changing to a wider door. We had no safety latch and the deadbolt did not line up to work. We could not change rooms as they were booked and no one bothered to come look at the door after we brought up our concern.
Séjour de 1 nuit en février 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We appreciate the feedback. I have passed your concerns on to the engineering department. If you return please allow us to make your stay right.

10/10 Excellent

Wanda

Les points forts : Infrastructures et conditions de l’hébergement
It was clean and the staff were very friendly
Séjour de 1 nuit en février 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

10/10 Excellent

Ranee, Lebanon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is conveniently located and reasonably priced (especially when you factor in that parking is included and available). Staff was friendly and accommodating.
Séjour de 4 nuits en janvier 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

10/10 Excellent

James

Voyage en couple
Convenient to downtown at a reasonable price.
Séjour de 2 nuits en février 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

10/10 Excellent

Alzbeta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Four Points by Sheraton Asheville NC
I created a problem for myself using a wrong start date for my one night reservation using Hotels.com. Since the reservation was not allowed to be cancelled or changed, I panicked. I called the hotel and received the most wonderful service. They accepted my reservation for the day I needed. Front desk service lady was the very helpful and gracious. Hotels.com customer service responded to my change request and connected with the hotel.
Séjour de 1 nuit en février 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. I am so happy you enjoyed your stay and we were able to get all things worked out for you. We look forward to your return.

8/10 Bien

ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location! Good value
Séjour de 3 nuits en février 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

8/10 Bien

Henry, Chattanooga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 Excellent

Kes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 1 nuit en janvier 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

10/10 Excellent

Cassie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 Excellent

Eli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 Bien

George

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 Bien

jasmin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, confort de la chambre
A Bargain, but could use some TLC
This Four Points is...fine. Staff are good and friendly. Parking didn't cost a fee, and it's walkable in Downtown Asheville. No, it's not the most up-to-date, but the price ir right.
Séjour de 2 nuits en janvier 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

2/10 Horrible

Monica

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Jenn, Guest Service Manager le 22 févr. 2024
Thank you Monica for your review. We appreciate the feedback.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and accommodating staff. Clean and modern rooms. Comfortable beds. Restaurant/bar onsite.
Séjour de 2 nuits en décembre 2023
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

10/10 Excellent

rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 Excellent

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service and cleanliness was excellent
Séjour de 6 nuits en décembre 2023
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

4/10 Médiocre

Hui-chin

Voyage en famille
Les points faibles : Propreté
Facility room is next to my room, so noisy, can’t sleep all night
Séjour de 1 nuit en janvier 2024
Réponse de Jenn le 18 févr. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. I apologize that you were not happy with your stay. Next time please let the front desk staff know so we could see how we could move your room and help accommodate your needs.

6/10 Satisfaisant

Lynne

Séjour de 3 nuits en décembre 2023
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

6/10 Satisfaisant

Teodor

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
It’s an older hotel, so if you’re a light sleeper, you will hear doors closing on from the floors above you, below you and definitely on your floor. If you are on the highway side, you will hear the cars driving. Breakfast wasn’t even included for $303 /night.
Séjour de 1 nuit en décembre 2023
Réponse de Jenn le 21 févr. 2024
Thank you for your review. We appreciate the feedback. We hope you allow us to make it up to you next time you come to visit Asheville.