Boîte de nuit

Avis sur Nobu Hotel Marbella

5 out of 5
Nobu Hotel Marbella
Blvar Principe Alfonso von Hohenlohe S/N, Marbella, Malaga

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 132 avis sur 189." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 189." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 189." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 189." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 189." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Farid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Gonzalo Rodriguez, Directeur général le 16 août 2023
Cher Farid,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes désolés de cette expérience mitigée.Nous aimerions beaucoup savoir ce qui aurait pu vous permettre de passer un meilleur séjour.Nous voulons vous offrir une prestation parfaite la prochaine fois.Nous espérons vous compter de nouveau parmi nous. Bien à vous,Gonzalo Rodriguez, Directeur général

8/10 Bien

jerome

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing place, with an incredible garden full of plants And flowers. Calm And clean. Looks like a paradise. The room was spacious, clean And clear, with à Nice terrasse. Perfect to relax. Perfect restaurant for the breakfast, on the Beach with a lot of choices. Just had a bad expérience at the Nobu pool. On the first day it was impossible to order food cause the kitchen as decided to close before the Time wrote on the menu. I had to walk to a coffe shop to grab à sandwich, And thé day after there was no bed available. Had to go to a family pool with children screaming all around ( nobu pool is adults only), Not really a relaxing day :-( For the price We pay that should be able to have enough beds for everybody Staying in Nobu Hôtel.
Séjour de 3 nuits en mai 2023
Réponse de Gonzalo Rodriguez, General Manager le 15 mai 2023
Dear Guest,Thank you for taking the time to share your review.We are pleased that you enjoyed our garden and the peaceful surroundings. It's also rewarding to know that you appreciated your spacious room and our high standards; this is very encouraging for our team. We take pride in providing an enjoyable atmosphere for our guests.However, we regret to hear about your experience at the pool; we understand the importance of having a relaxing environment, especially at our adults-only pool. We will take your feedback into consideration and work on improving the availability of sunbeds and the consistency of our poolside service. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

RODOLPHE ANDRÉ LE

Séjour de 6 nuits en avril 2023
Réponse de Gonzalo Rodriguez, Directeur général le 16 juin 2023
Cher hôte,Merci beaucoup pour ce retour positif suite à votre séjour au Nobu Hotel Marbella.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Bien à vous,Gonzalo Rodriguez, Directeur général

10/10 Excellent

KARINE

Séjour de 2 nuits en novembre 2022
Réponse de Gonzalo Rodriguez, General Manager le 7 déc. 2022
Dear Karine,We are grateful for this maximum rating of your recent stay.We are glad we met your requirements.Thank you again.We hope to welcome you back for a return visit. Best regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Jacques

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2021

10/10 Excellent

Thibaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2021
Réponse de Mehdi Kebdani, le 7 juin 2021
Dear Thibaud, Thank you very much for taking the time review your stay. We hope to welcome you again soon. With kind regards, Mehdi Kebdani Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2021
Réponse de Alberto Muñoz le 21 avr. 2021
Dear Guest, Thank you very much for rating your visit, we are so pleased that you enjoyed your stay in NOBU Hotel Marbella. We hope to welcome you again soon. With kind regards, Alberto Muñoz General Manager

10/10 Excellent

Jean

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Hôtel d’une qualité exceptionnelle, très bien placé, restaurants variés excellents dans l’enceinte de l’hôtel, plage devant le restaurant du petit déjeuner... Un régal
Séjour de 7 nuits en décembre 2020
Réponse de Alberto Muñoz le 19 janv. 2021
Dear Jean, Thank you so much for sharing your opinion, we are delighted that you had an excellent stay. We are so pleased that you enjoyed the location, the exceptional quality, the varied and excellent restaurants and the beachfront breakfast. We hope to welcome you again very soon. With kind regards, Alberto Muñoz General Manager

10/10 Excellent

patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2020
Réponse de Alberto Muñoz le 30 déc. 2020
Estimada patricia, Muchas gracias por su excelente evaluación. Esperamos tener otra oportunidad de recibirle. Un saludo, Alberto Muñoz Director General

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boutique hôtel bien situé
L’hôtel était au niveau de standard attendu (propreté, service etc). La bonne surprise est qu’il est situé proche de la plage et d’un ensemble de restaurants et bars de plein air.
Séjour de 3 nuits en septembre 2020
Réponse de Alberto Muñoz le 30 déc. 2020
Dear guest, Thank you for taking the time to review your stay. We are so pleased that you enjoyed the great beachside location and the variety of bars and restaurants we have at the resort. We hope to welcome you again. With kind regards, Alberto Muñoz General Manager

10/10 Excellent

Lisen, Paris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel magnifique, un resort avec des jardins, des piscines, des restaurants.... des coins ou d’installer et se promener. Difficile de quitter cet endroit fabuleux.
Séjour de 3 nuits en octobre 2020
Réponse de Alberto Muñoz le 30 déc. 2020
Dear Lisen, Thank you so much for your wonderful comments. We are thrilled that you found our hotel to be magnificent, and that you enjoyed the gardens, the swimming pools, the restaurants and the lovely walks. We very much hope to welcome you back again soon. With kind regards, Alberto Muñoz General Manager

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
voyage de mes rêves
C’était les meilleurs vacances de toute ma vie un hôtel incroyable et un service hors norme je me suis senti tellement bien c’est à refaire vraiment
Séjour de 10 nuits en août 2020
Réponse de Alberto Muñoz le 14 janv. 2021
Dear Stephen, Thank you so much for your fabulous comments. It is such an honour to hear that you enjoyed the best vacation of your life with us. We are also so pleased that you believe NOBU Hotel Marbella to be an incredible hotel with exceptional service. We very much look forward to welcoming you again. With kind regards, Alberto Muñoz General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Juste incroyable
Magnifique hotel!
Séjour de 3 nuits en juillet 2019
Réponse de Lucie le 22 juil. 2019
Dear Guest, Thank you very much for your review, we are delighted that you enjoyed your stay. We hope to welcome you again soon. With kind regards, Lucie Millner Rooms & Guest Experience Supervisor

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2019

6/10 Satisfaisant

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Gonzalo Rodriguez, Director general le 1 avr. 2024
Estimado Adam,Gracias por su reseña acerca de su estancia en nuestro hotel.Muchas gracias por elegir nuestro hotel para pasar estos días en Marbella.Sentimos no haber podido ofrecerle, a tenor de su valoración, una experiencia 100% satisfactoria. Nos hubiera gustado conocer sus impresiones, para saber en qué puntos no hemos conseguido estar a la altura de sus expectativas.Nuestras puertas quedan abiertas para cuando desee regresar. Entre tanto, le hacemos llegar los saludos más cordiales,Gonzalo Rodriguez, Director general

10/10 Excellent

Mark, Abbotsford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We absolutely loved our stay here. From the staff, to the food to the beach and pools. Every detail is well thought out and service is at the highest levels. Can't wait to come back.
Séjour de 2 nuits en mars 2024
Réponse de Gonzalo Rodriguez, General Manager le 25 mars 2024
Dear Guest,Thank you for taking the time to share your feedback.We're thrilled to hear that you appreciated our attentive team and the culinary delights at our world-renowned restaurants. It's wonderful to know that the beach and pool areas added to your enjoyment, reflecting our dedication to creating a luxurious and relaxing atmosphere.We hope we have the pleasure of seeing you on future occasions. Best regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Gonzalo Rodriguez, Director general le 13 mars 2024
Estimado Joshua,Muchísimas gracias por su inmejorable valoración.Con la óptima apreciación que le ha dedicado a nuestro hotel, podemos comprobar que ha disfrutado de una magnífica experiencia. Apreciamos que nos eligiera, ha sido un placer hospedarle.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,Gonzalo Rodriguez, Director general

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing and wonderful!
Séjour de 2 nuits en février 2024
Réponse de Gonzalo Rodriguez, General Manager le 9 févr. 2024
Dear James,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Maryam, Valencia

Séjour de 3 nuits en décembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 12 févr. 2024
Dear Maryam,Thank you for positively reviewing your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,Gonzalo Rodriguez, General Manager

10/10 Excellent

Emilio

Séjour de 2 nuits en janvier 2024
Réponse de Gonzalo Rodriguez, Director general le 23 janv. 2024
Estimado cliente,Desde Nobu Hotel Marbella, queremos agradecerle su excelente valoración.Ha sido un placer hospedarle y devolverle la confianza depositada en nosotros con una magnífica experiencia. ¡Gracias por elegirnos!Esperamos con ilusión su pronto regreso. Un saludo muy cordial,Gonzalo Rodriguez, Director general

10/10 Excellent

Liesbet

Séjour de 4 nuits en janvier 2024
Réponse de Gonzalo Rodriguez, General Manager le 8 janv. 2024
Dear Liesbet,Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back in the future. Warm wishes for 2024!Gonzalo Rodriguez, General Manager

10/10 Excellent

marieke, Rossum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 2 nuits en décembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 11 déc. 2023
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted to know you enjoyed a flawless stay.We look forward to welcoming you back on a future occasion.Best regards,Gonzalo Rodriguez, General Manager

8/10 Bien

Yasemin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel, central location, lovely room (main building) amazing breakfast and stuff , but the welcoming of the reception and especially the kids club is awful. We just walked in the kids club although tehre was only 1 child nobody welcomed us or said hello. No body introduce us to the environment or any information is given. Was very bad, untidy, unattended service we received.
Séjour de 2 nuits en novembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 13 nov. 2023
Dear Guest,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our central location, lovely room, and amazing breakfast. Our team takes great pride in providing exceptional service, and we are glad that you enjoyed your stay with us.Please note that our hotel is primarily an adults-only establishment, but we do offer babysitting services upon request. For a more family-friendly experience, we recommend our adjacent hotel, Puente Romano, which has a variety of facilities catering to children. We apologise for any inconvenience you may have experienced and will address your concerns with our team to ensure a better experience for future guests.We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Siswanto

Séjour de 1 nuit en octobre 2023
Réponse de Gonzalo Rodriguez, General Manager le 31 oct. 2023
Dear Guest,Thank you for this wonderful review following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope that we'll be able to welcome you back.Best wishes,Gonzalo Rodriguez, General Manager

6/10 Satisfaisant

Delaram, Vancouver

Les points faibles : Personnel et service
Séjour de 5 nuits en octobre 2023
Réponse de Gonzalo Rodriguez, General Manager le 25 oct. 2023
Dear Delaram,Thank you for sharing your experience with us.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope to see you again in the future.Best wishes,Gonzalo Rodriguez, General Manager

8/10 Bien

Markku

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Gonzalo Rodriguez, General Manager le 11 oct. 2023
Dear Guest,Thank you for this review.We are pleased that we were able to meet your expectations.We hope to see you again in the future.Kind regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star
As always, impecable serice. Front desk team was super helpfull at this stay .
Séjour de 5 nuits en septembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 4 oct. 2023
Dear Daniel,Thank you for such a positive review of your stay with us.We are thrilled to hear that you found our service impeccable, especially from our front desk team. Our staff takes great pride in providing exceptional service to all our guests, and your kind words are truly appreciated.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Sigurd

Séjour de 1 nuit en septembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 16 oct. 2023
Dear Sigurd,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Gonzalo Rodriguez, General Manager

6/10 Satisfaisant

Ragnar

Séjour de 3 nuits en septembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 21 sept. 2023
Dear Guest,Thank you for taking the time to share your review.We are sorry your stay was not as enjoyable as we would have liked.We would welcome your suggestions on how we could have improved your experience.We look forward to welcoming you again on your next visit to Marbella.Best regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

HAMID

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every time we stay at Nobu Hotel it’s perfect. We will be back for sure.
Séjour de 10 nuits en septembre 2023
Réponse de Manager le 20 sept. 2023
Dear Guest,Thank you for such a positive review.We are thrilled to hear that you found your stay perfect and appreciated our room cleanliness, hotel condition, service, and room amenities. Our team works hard to maintain high standards and provide a comfortable and enjoyable stay for our guests.We look forward to welcoming you back for another memorable stay at Nobu Hotel Marbella.We all look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Bibiane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Gonzalo Rodriguez, General Manager le 15 sept. 2023
Beste Bibiane,Dank u voor uw mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hopelijk zien we je snel nog eens!Gonzalo Rodriguez, General Manager

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome resort with exceptional service.
Séjour de 8 nuits en août 2023
Réponse de Gonzalo Rodriguez, General Manager le 30 août 2023
Dear Simon,Thank you for this high rating.We are thrilled to hear that you found our resort ideal for your requirements. Our team takes great pride in providing top-notch service and maintaining a pristine environment for our guests to enjoy.Once again, thank you for your kind words and we look forward to welcoming you back for another memorable stay at Nobu Hotel Marbella.We look forward to having you return. Best wishes,Gonzalo Rodriguez, General Manager

2/10 Horrible

Sedat

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en juin 2023
Réponse de Gonzalo Rodriguez, General Manager le 11 juil. 2023
Sedat Bey,Maalesef, sizin için odalarımızın konforu tatmin edici olmamışve bu gerçekten üzücü.Bu tür olumsuz deneyimlerden kaçınmak için çalışıyoruz. Bu nedenle, ekibimiz her zaman çözüm bulmak için hazır ve isteklidir.Sizi daha iyi ağırlayabileceğimize inandığımız için otelimizi ileride tekrar tercih etmenizi rica ederiz.Saygılarımızla,Gonzalo Rodriguez, General Manager

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Gonzalo Rodriguez, General Manager le 3 juil. 2023
Dear Andrew,Thank you for your positive review.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Heidi

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A must return to spot for incredible dining and service. The food at Nobu was spectacular and at the Fendi Beach restaurant. Our server at Nobu went above and beyond with attention to every detail for my daughter’s graduation celebration on Jim 28th. Bravo Nobu 💃
Séjour de 3 nuits en juin 2023
Réponse de Gonzalo Rodriguez, General Manager le 3 juil. 2023
Dear GuestThank you for this positive review.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We look forward to welcoming you back.Best wishes,Gonzalo Rodriguez, General Manager

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The most beautiful resort property. So many restaurant/dining options. The staff was beyond helpful and made our stay extra special. I want to come back and stay every summer.
Séjour de 6 nuits en juin 2023
Réponse de Gonzalo Rodriguez, General Manager le 26 juin 2023
Dear Amanda.Thank you very much for sharing your positive review.What a pleasure it was to receive your kind comments.Our team works hard to always go above and beyond to deliver a memorable experience, and it seems we were able to do just that. Your feedback will encourage us to keep up the good work.We look forward to welcoming you back.Best wishes,Gonzalo Rodriguez, General Manager

4/10 Médiocre

Liliam

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Gonzalo Rodriguez, Hoteldirektor le 22 juin 2023
Sehr geehrte Liliam,Wir bedauern es sehr, dass Sie mit unserem Hotel und insbesondere mit unserem Service nicht zufrieden waren. Es würde uns sehr freuen, wenn Sie uns mitteilen könnten, was genau an unserem Service nicht gut war. Dadurch können wir uns weiter verbessern.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche Grüße,Gonzalo Rodriguez, Hoteldirektor

6/10 Satisfaisant

Eleonora

Voyage en famille
Les points faibles : Confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Gonzalo Rodriguez, Hoteldirektor le 16 juin 2023
Sehr geehrte Eleonora,vielen Dank für Ihren Besuch und die Bewertung!Es tut uns sehr leid, dass Sie mit Ihrem Aufenthalt nicht vollständig zufrieden waren.In derartigen Fällen, können Sie sich immer gern an unsere Rezeption wenden, die nach Möglichkeit eine geeignete Lösung finden wird.Hoffentlich hatten Sie noch eine angenehme Heimreise und geben uns bei Ihrem nächsten Besuch die Chance, Sie von uns zu überzeugen.Freundliche Grüße aus MarbellaGonzalo Rodriguez, Hoteldirektor

6/10 Satisfaisant

Arbresha

Voyage en famille
Les points forts : Propreté et personnel et service
Das Hotel ist ein gutes 4-Sterne-Hotel. Es ist auch schon in die Jahre gekommen. Das Personal ist sehr freundlich alles andere ist einfach überteuert für den Preis.
Séjour de 7 nuits en avril 2023
Réponse de Gonzalo Rodriguez, Hoteldirektor le 5 mai 2023
Dear guest,Thank you for your feedback and your kind words about our staff.We are sorry to hear that you found the hotel to be outdated. We would like to point out that our hotel is part of the Nobu Hotels Collection. We attach great importance to modern and elegant facilities in order to offer our guests a luxurious experience. When it comes to rates, we pride ourselves on being a 5-star hotel, a member of Small Luxury Hotels of the World, offering world-class dining and a variety of amenities. We always strive to ensure value for money and take your feedback very seriously.We hope that you will visit us again in the future. Kind regards and a big thank you for your visit.Gonzalo Rodriguez, Hoteldirektor

10/10 Excellent

Zaharia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Séjour de 2 nuits en mars 2023
Réponse de Gonzalo Rodriguez, General Manager le 28 mars 2023
Dear Zaharia,We really appreciate this positive review about your stay.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We would be delighted to welcome you back on another occasion. All the best,Gonzalo Rodriguez, General Manager

10/10 Excellent

Katja Gylling

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2023
Réponse de Gonzalo Rodriguez, General Manager le 27 févr. 2023
Dear Katja,Thank you for taking the time to review your stay at the Nobu Hotel Marbella.We are delighted that you had a very pleasant stay and that you liked the hotel.Looking forward to welcoming you soonKind Regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2023
Réponse de Gonzalo Rodriguez, General Manager le 14 févr. 2023
Dear Guest,Thank you for this wonderful review following your stay.We do our best to ensure that our guests feel welcome, so it is very rewarding to see that you enjoyed your stay and appreciated the quality of our services.We look forward to seeing you again very soon.Best wishes,Gonzalo Rodriguez, General Manager

6/10 Satisfaisant

Shabnam

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Eher 4 Stern Hotel!
Séjour de 1 nuit en février 2023
Réponse de Gonzalo Rodriguez, Hoteldirektor le 7 févr. 2023
Dear Shabnam,Thank you for taking the time to share our comment with us.We are very sorry that our hotel was not able to fully meet your expectations and would therefore be very grateful if you could give us more detailed feedback, because this is the only way we can constantly improve our service.We'd love to have the opportunity to welcome you again. Kind Regards,Gonzalo Rodriguez, Hoteldirektor

10/10 Excellent

Ole P

Séjour de 1 nuit en janvier 2023
Réponse de Gonzalo Rodriguez, General Manager le 23 janv. 2023
Dear Ole.Thank you very much for your positive review of your stay at Nobu Hotel Marbella.We are sincerely glad you fully enjoyed your experience with us! Our greatest goal is your satisfaction and your valoration leaves us feeling very proud.We look forward to welcoming you back very soon!Best regards,Gonzalo Rodriguez, General Manager

10/10 Excellent

Maryam

Réponse de Gonzalo Rodriguez, Hoteldirektor le 7 mars 2023
Dear Maryam,Thank you for the very positive review of our hotel!We were pleased to read that you enjoyed your stay with us and that you had an all-round pleasant stay.Looking forward to seeing you soon.Best regards,Gonzalo Rodriguez, Hoteldirektor

6/10 Satisfaisant

laura

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I had so big hopes of a nice two day stay in this hotel. Unfortunately all did not go so well. The checking in was very welcoming and the location and surrounding beautiful. Thought I had come to a holiday paradise. The first night we woke up to horrible loud music that continued until 3 AM. So we did not get the rest we needed. The follwing morning we moved to another room and that was arranged quite smoothly. We got information about the wonderful pools ( one specially only for Nobu guests) we could use. But 2 of 3 pools were under maintenance, also the Nobu pool. The garden was under some kind of rebuilding, so the whole day there was a lot of noice. Would have been nice to get this information in advance so I would have avoided the disappointed feeling. Also I asked the guestservice to book me a massage and help me by contacting a Spanish company when I do not speak Spanish. With a warm smile they said they would help me with both matters. I never heard back from the guest service. But the breakfast is AMAZING. And the Sushbar FANTASTIC. The insanely good Sushi dishes helped a bit with all the disappointments we had.
Séjour de 2 nuits en janvier 2023
Réponse de Gonzalo Rodriguez, General Manager le 17 janv. 2023
Dear Laura,We appreciate that you took the time to share your experience with us.We are pleased that our location was perfect for you and that you appreciated our check-in process. We are, however, sorry for any noise disturbance you experienced, and while we apologise for any inconvenience we are glad that we were able to move you to a room more to your liking. Furthermore, we regret any delay in attending to your request. Rest assured we have noted this and will be reviewing your feedback with the team.Additionally, we are sorry that due to maintenance only one pool was open for your use. Please accept our sincere apologies.Nonetheless, we are so glad our dining offerings were suited to your taste.We do hope to welcome you back in the future for an improved experience. All the best.Gonzalo Rodriguez, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
A wonderful hotel and first-class service. Perfect location and lots of good restaurants in the hotel area. Sure, a rather expensive hotel, but the best I've stayed at in Spain. The bar's music carries into the hotel room, but it didn't bother us
Séjour de 2 nuits en décembre 2022
Réponse de Gonzalo Rodriguez, General Manager le 14 déc. 2022
Dear Guest,Thanks for taking the time to write this review.We're very happy to receive your kind recognition of our team's great service and glad that our hotel and location exceeded your expectations. We do try to keep our prices as competitive as possible but special events, occupancy, and even the time of the year may cause them to fluctuate.We all hope to have the opportunity to welcome you back soon.Best wishes,Gonzalo Rodriguez, General Manager

10/10 Excellent

A.J.M.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eén van de beste hotels in Europa
Al meerdere keren verbleven bij het perfect gelegen Nobu Hotel Marbella. Erg vriendelijk en professioneel team, mooie en zeer goed onderhouden kamers, heerlijk ontbijt buffet en de keuze uit restaurants is ongeëvenaard. Eten bij het Nobu Restaurant is iedere keer weer een feestje. Niet goedkoop, maar je krijgt zeker waar voor je geld.
Séjour de 6 nuits en novembre 2022
Réponse de Gonzalo Rodriguez, General Manager le 7 déc. 2022
Dear A.J.M. Thank you for your review.It is rewarding to know you had an enjoyable stay in our hotel and that our team took good care of your needs. We are pleased that you enjoyed our fine cuisine and that our location with easy access to the beach has been an advantage to you.We are looking forward to welcoming you in a near future.Gonzalo Rodriguez, General Manager

10/10 Excellent

JUAN ANTONIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2022
Réponse de Gonzalo Rodriguez, Director general le 7 déc. 2022
Estimado Juan Antonio,Muchas gracias por la reseña tan positiva.Nos alegra saber que haya disfrutado de su estancia.Esperamos verle de nuevo pronto. Un saludo,Gonzalo Rodriguez, Director general