Dear Mr. Armstrong,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your experience with us. We strive to provide the best service possible, and it's wonderful to know that we met your expectations.We look forward to welcoming you back soon and continuing to deliver a memorable experience.Kind regards,Benard OlivierGuest Relations DepartmentHotel Claude

Dear Mr. Acchini,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at Hotel Claude and found our staff to be helpful and friendly. Our team works hard to provide a welcoming atmosphere, and it's rewarding to know that our efforts have made an impact. We truly appreciate your kind words and look forward to welcoming you back soon for another memorable visit.Kind regards,Benard OlivierGuest Relations DepartmentHotel Claude

Dear Shuo,Thank you very much for your positive review and I am glad that you enjoyed your stay with us and we were able to provide you with an exceptional experience.I hope that we will have the pleasure to welcome you back home to Hotel Claude in the new future.Kind regards,

Dear Guest, As the hotel is closed due to COVID-19 and the restrictions imposed by the Spanish government, we contacted you as soon as we could, though Expedia, to inform you that your booking was cancelled. Furthermore, We made sure that the Hotel Manager was available at the Hotel till 19:00 to assist in case you did not receive our message. You mentioned that the hotel was under construction, however, Hotel Claude Marbella is not under construction. There are many hotels in the same street that are under construction, and I fear that you may have stopped at a different street number. In regards to the issue of the refund, we would like to inform you that we did not charge you for the booking. We are sorry for what you have been through, and hope that you stay well and safe. Kind regards, Guest Relations Department Hotel Claude Marbella

Dear Ms. Somers, Thank you very much for your review and we hope that you are well and safe during these difficult times. We look forward to welcoming you back at Hotel Claude Marbella soon. Kind regards, WT Fakhouri Guest Relations Department Hotel Claude Marbella

Dear Guest, Thank you very much for your positive feedback. Breakfast in the rooftop terrace is a treat, and we are very happy you enjoyed it too. We wish to see you back in Old Town Marbella

Dear Guest, Thank you for your feedback. We are delighted to learn that you have enjoyed the Easter Parades from your room balcony. It is a very special time of the year in Marbella and we are happy that you have enjoyed it as much as we do. We hope to see you back next year

Many thanks for this great review and top marks Thanks again Franz

Dear Annika thank you for taking your time and sharing the review. Thanks Franz

Dear Per Thank you for your score Looking forward to welcoming you back soon Franz

Dear "Bentleys" it was a pleasure having you staying with us and being part of the family and furniture. That is the beauty of a small gem like this. Yours sincerely Franz

Dear Jarle we hope to see you back soon. And thanks for giving us 5 out of 5. No comments needed Best wishes Franz

Dear Aleksander Thank you very much for your kind words and beautiful appraisal. I am completely with you, Hotel Claude is short of a coupe of stars. We hope to welcoming you back soon. Yours sincerely Franz

Muito obrigado Beatriz!

Thank you for your kind review.

Estimado Sergio: Nos sorprende leer que faltan amenidades. Ya ha pasado mucho tiempo desde su estancia pero aquí siempre ha habido papel higiénico, papel para sonarse la nariz, jabón y champús y geles de baño de sobra y se reponen a diario. Igual la caja de papel (Kleenex como vd. pone) no estaba en el momento de entrada pero con haberlo pedido, hubiera sido suficiente. Jamás hemos tenido quejas de que faltaba papel higiénico de baño o jabones y no sorprende este comentario. Tampoco entendemos lo de hotel "muy incómodo" porque tanto los colchones de cama como los sofás, sillas de terraza y restaurante son muy cómodos. No sé si se refiere a que estamos en una zona donde no pueden acceder coches todo el día y a lo mejor hay que andar unos metros o quizá era incómoda la pequeña cuestecita desde la Avenida principal a nuestro hotel. O que coincidiera que cuando Vd. se alojó había un rodaje y quizá la puerta de entrada estuviera cerrada por unas horas pero a todos los clientes se les comunicó qué timbre tocar para que le atendieran. Sentimos que su experiencia haya sido "incómoda". Aun así agradecemos el tiempo que se tomó para darnos una puntuación. Fue un placer haberle servido. Saludos cordiales.