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Avis sur Hampton Inn & Suites Manistee Waterfront

2.5 out of 5
Hampton Inn & Suites Manistee Waterfront
101 South Lakeshore Dr., Manistee, MI

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 106 avis sur 126." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 126." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 126." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 126." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 126." "

10/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

10/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

bonnie

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that the front desk personnel were dressed sharp and professional. It is refreshing to see pride in one’s work and appearance. Not only were they dressed professional but their manners and attitude matches. It was an excellent atmosphere everywhere!!
Séjour de 3 nuits en avril 2024

10/10 Excellent

ROBIN

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I only had a short visit. But the hotel was beautiful. that close to walk on the beach. OMG. I will be back!! Restaurant- food was great, however the wait was a longer time that we thought. Because of that we will not go back to the restaurant.
Séjour de 1 nuit en avril 2024

10/10 Excellent

scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Genevieve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent all the way around! We will definitely be back.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Ben

Séjour de 1 nuit en avril 2024

10/10 Excellent

CyndL

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en avril 2024

8/10 Bien

Kristine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we arrived, tgey dud not have the corrected reservation, so check- in was lengthy and inconvenient. The property was beautiful. The beds are not very comfortable. Extremely clean and great ammenities.
Séjour de 1 nuit en avril 2024
Réponse de Mik le 15 avr. 2024
We apologize for the inconvenience and hope that next time we can show you that this is not typical for us during our check in process. Thank you for your feedback!

10/10 Excellent

Peter Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
5 stars all the way around.
Séjour de 2 nuits en avril 2024
Réponse de Mik le 15 avr. 2024
Thank you for your feedback!

10/10 Excellent

Nikki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

David, Fraser

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous new property, great suite, good breakfast, friendly, clean, bar up top - what more could you wish for?
Séjour de 1 nuit en avril 2024
Réponse de Mik le 15 avr. 2024
We appreciate your feedback!

10/10 Excellent

Keith J

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great all around!
Séjour de 2 nuits en avril 2024
Réponse de Mik le 15 avr. 2024
Thank you for your feedback!

10/10 Excellent

Todd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The views of Lake Michigan are unbelievable. The top floor restaurant and bar was very enjoyable with great views of the lake and surrounding area.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Tereasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love the breakfast, the views and friendly staff here.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Gary, Traverse City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This wax the 3rd time we have stayed at this property and just love the staff and the amenities. Haven't slept that well in many years. Plus ... Location, Location, Location!
Séjour de 1 nuit en mars 2024
Réponse de Mik le 15 avr. 2024
We appreciate the feedback and hope to see you again soon.

8/10 Bien

Hailey

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, awesome breakfast, staff is very friendly. Restaurant is expensive, staff in restaurant is pretty rude. Pool is super small. Overall very kid friendly.
Séjour de 1 nuit en mars 2024
Réponse de Dianna Kaul- Food and Beverage Manager le 18 mars 2024
I am very sorry to hear about your experience in the restaurant. Please call me and we can discuss what happened further and I can make it right.

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend this property, although the weather wasn’t exactly perfect this property has very comfortable beds, breakfast has plenty of options! Beach is right across the street! We will definitely stay here again!!!
Réponse de Dianna Kaul- Food and Beverage Manager le 18 mars 2024
Thank you for your review and I hope we can be your hotel of choice.

10/10 Excellent

nick

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very helpful friendly staff went above and beyond taking care of our needs!
Séjour de 1 nuit en mars 2024
Réponse de Dianna Kaul Front office Manager le 4 mars 2024
Thank you so much for your review and kind words.We hope to be your hotel of choice when visiting Manistee.

10/10 Excellent

Oleg

Great location with plenty to do. Hot tub sunset was great.
Séjour de 2 nuits en mars 2024
Réponse de Dianna Kaul Front office Manager le 3 mars 2024
Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit.

10/10 Excellent

Krystal, allen park

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool, breakfast and hot tub.
Séjour de 1 nuit en février 2024
Réponse de Dianna Kaul Front office Manager le 26 févr. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Tereasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the lake views
Séjour de 3 nuits en décembre 2023
Réponse de Dianna Kaul Front office Manager le 24 févr. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

lenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs more parking close
Séjour de 2 nuits en février 2024
Réponse de Dianna Kaul Front office Manager le 20 févr. 2024
Thank you for the great review. We hope to be your hotel of choice.

10/10 Excellent

B, Virginia Beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was courteous, friendly, and professional. The bartender, Brad deserves a special call-out. He was amazing! The rooms were spacious and clean. The only thing I would recommend is for the rooms to have better lighting. The room was dark with only a small desk lamp, 2 small center-location bed lamps and dim overhead entrance light. Everything else was exceptional!
Séjour de 4 nuits en février 2024
Réponse de Dianna Kaul Front office Manager le 16 févr. 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 Excellent

steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Dianna Kaul Front office Manager le 12 févr. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Larry

Voyage en couple
My wife and I stayed for a weekend getaway. The staff were friendly and accommodating, the property was clean, the room was comfortable, great view of the water from our room, and the town of Manistee was great, fun shops, a cool little movie theatre.
Séjour de 2 nuits en février 2024
Réponse de Dianna Kaul Front office Manager le 12 févr. 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Dianna Kaul Front office Manager le 6 févr. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Lamor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Must stay
Attention to detail wonderful. Beautiful location. Friendly staff. Wonderful experience. Clean room super comfortable
Séjour de 1 nuit en février 2024
Réponse de Dianna Kaul Front office Manager le 6 févr. 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

8/10 Bien

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DIanna was great to work with!
Séjour de 1 nuit en janvier 2024
Réponse de Dianna Kaul Front office Manager le 6 févr. 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 Excellent

JENNIFER, Bellevue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly and accommodating. They are the true stars!!
Réponse de Dianna Kaul Front office Manager le 6 févr. 2024
Thank you for your wonderful review! we hope to host you again soon.

10/10 Excellent

Doug

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Dianna Kaul Front office Manager le 23 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Lorna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel!
Séjour de 1 nuit en novembre 2023
Réponse de Dianna Kaul, Front office Manager le 13 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Tonya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great locations and friendly staff!
We had a wonderful stay! Staff was very friendly and the hotel was clean with a great location. They provided a variety of foods for breakfast and the view of Lake Michigan while you ate was amazing.
Séjour de 3 nuits en janvier 2024
Réponse de Dianna Kaul, Front office Manager le 13 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Dulce, Livingston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Create new hotel near the beach with excellent views
Séjour de 4 nuits en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 8 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel!
Absolutely wonderful! Location is everything, the views are unbeatable! The restaurant is great. All staff super helpful, polite and curteous. We love the pool and hot tub! This is our favorite new hotel and we are recommending it to all of our friends!
Séjour de 2 nuits en janvier 2024
Réponse de Dianna Kaul, Front office Manager le 8 janv. 2024
Thank you so much for your review and kind words. We are very glad you enjoyed your stay so much and cannot wait to host you again in the future.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 8 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Josh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Dianna Kaul, Front office Manager le 8 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Newer Hotel on the Beach
Overall Hotel and Restaurant get a a thumbs up but the noise from rambunctious young kids was over the top. When front desk was called they apologized and remedied noise complaint in short term & stated a discount would be applied to room. Upon check out no discount was given and kid noise was ongoing.
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul Front office Manager le 6 févr. 2024
Thank you for your feedback. We apologize for the dissatisfaction you experienced during your stay. This is not the normal high standard of service and accommodation that we provide. We strive to provide our guests with the best service and comfort, but it seems like we missed the mark. Your detailed comments have been shared with our Executive Team for review and corrective actions. We value your feedback as it allows us to make improvements. We hope for the opportunity to host you again so we can provide a more positive experience for you.

10/10 Excellent

John

Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul Front office Manager le 23 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Allen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 8 janv. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean, all the staff was wonderful. room was perfect
Séjour de 3 nuits en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 8 janv. 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Too new to find anything not to like.
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul Front office Manager le 6 févr. 2024
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 26 déc. 2023
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Jeri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 23 déc. 2023
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Glenn

Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 23 déc. 2023
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

Nikole

Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 23 déc. 2023
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean new hotel with an outdoor jacuzzi.
Séjour de 2 nuits en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 23 déc. 2023
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No parking
Everything was great except for the parking. The parking lot was full every night and we could not find a spot. We had to park at the beach and walk over. More parking spaces are needed.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Dianna Kaul, Front office Manager le 23 déc. 2023
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

6/10 Satisfaisant

Donald, Muskegon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The room was big, beds comfortable for a queen size, had a refrigerator but no microwave in the room. You only get one if you stay in a suite. They have a public one you can use for the whole hotel guests but with covid coming back, is this such a good idea? It snowed heavily and the parking spaces next to my handicap parking spaced were plowed but I had 3 feet from my car of snow to try to walk through as I was trying to load my car through all that snow. Why didn't somebody shovel out near our car. Would that been so hard to do? Somebody takes care of the sidewalk and parking areas but your on your own to get into your car. Your breakfast is not as good as other Hamptons that we have stayed in. There was no scrambled eggs, no sausage and gravy, no pancakes, fruit choices were great, TV was not on the news but on some boring soap opera nobody seemed to be interested in, no fire place, there was no fire going in the fire pit outside and this was on a Saturday night, at about 11 pm at night some people decided to make as much noise as they could with their screaming dragster cars. I guess they were trying to show off their noisy dragster cars. It worked they were loud and noisy. They enjoyed their racing and peeling out of their cars. Police did not show up the whole time this was going on around the hotel. The police came in the morning when nobody was there. The noise was so loud that one could sleep.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Roxanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful lake front hotel with great guest services. Definitely a place to visit
Séjour de 3 nuits en novembre 2023
Réponse de Dianna Kaul, Front office Manager le 23 déc. 2023
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view of the lake
Séjour de 1 nuit en novembre 2023
Réponse de Dianna Kaul, Front office Manager le 25 nov. 2023
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.