Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
23 juin 2023
Séjour de 1 nuit en juin 2023
Réponse de The Manila Hotel Team le 29 juin 2023
Dear valued guest, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
2/10 Horrible
Nicolas
16 mai 2023
Les points faibles : Personnel et service
Stressful, awful
Nicolas
Séjour de 2 nuits en avril 2023
Réponse de The Manila Hotel Team le 18 mai 2023
Dear valued guest, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
10/10 Excellent
Maria
Voyage en couple
13 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 7 nuits en avril 2023
Réponse de The Manila Hotel Team le 14 avr. 2023
Dear valued guest,Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
10/10 Excellent
Michel
Voyage en groupe
9 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michel
Réponse de The Manila Hotel Team le 10 nov. 2022
Dear valued guest, Thank you very much for giving us an excellent rating. We hope you were able to enjoy your stay with us and we look forward to welcoming you back to the hotel in the future! Stay safe!
10/10 Excellent
Thierry
26 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thierry
Séjour de 2 nuits en décembre 2019
Réponse de The Marketing Team le 3 janv. 2020
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.
6/10 Satisfaisant
Liliane, Paris
Voyage en couple
12 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liliane
Séjour de 3 nuits en décembre 2019
Réponse de The Marketing Team le 16 déc. 2019
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.
8/10 Bien
Voyageur vérifié
Voyage en groupe
28 août 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 6 nuits en août 2019
Réponse de The Marketing Team le 23 sept. 2019
Dear Guest, Thank you very much for taking the time to review our property. We are glad to hear that you enjoyed your stay with us, we hope to see you again very soon.
10/10 Excellent
Michel
13 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 1 nuit en avril 2019
Réponse de The Marketing Team le 14 mai 2019
Dear Guest, Thank you very much for taking the time to review our property. We are glad to hear that you enjoyed your stay with us, we hope to see you again very soon.
6/10 Satisfaisant
Tim
28 mai 2024
Les points forts : Propreté
Tim
Séjour de 5 nuits en mai 2024
10/10 Excellent
John
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
Réponse de The Manila Hotel Team le 24 mai 2024
Dear John, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding. We hope to see you again on your next visit to Manila!
8/10 Bien
stephen
Voyage en famille
15 mai 2024
Les points forts : Équipements
stephen
Séjour de 1 nuit en mai 2024
Réponse de The Manila Hotel Team le 16 mai 2024
Dear Stephen, We are disappointed that your experience did not meet your expectations regarding our staff. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
10/10 Excellent
Marilyn
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marilyn
Séjour de 1 nuit en mai 2024
Réponse de The Manila Hotel Team le 15 mai 2024
Dear Marilyn, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
4/10 Médiocre
Frank
Voyage en couple
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Frank
Séjour de 4 nuits en mai 2024
Réponse de The Manila Hotel Team le 15 mai 2024
Dear Frank, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. Contrary to what you mentioned sir, announcements were made by the hotel via website, social media, and online partners to manage expectations. We posted on our website a month before we closed the pool for renovation. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
10/10 Excellent
DONALD ALAN, Oklahoma City
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DONALD ALAN
Séjour de 1 nuit en mai 2024
Réponse de The Manila Hotel Team le 13 mai 2024
Dear Donald, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
10/10 Excellent
Brett
Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brett
Séjour de 3 nuits en avril 2024
Réponse de The Manila Hotel Team le 8 mai 2024
Dear Brett, Thank you for sharing your recent experience with us. We regret to hear about the unpleasant experience during your stay, especially with the restaurant service. Rest assured that we and the departments concerned will discuss this review with utmost priority and importance so that issues like these may never arise in the near future. We hope to welcome you back with improved quality of service and grace on your next visit.Thank you and take care.
10/10 Excellent
Dennis
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis
Séjour de 2 nuits en mai 2024
Réponse de The Manila Hotel Team le 8 mai 2024
Dear Dennis, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!
8/10 Bien
Marcial
Voyage en couple
6 mai 2024
Marcial
Séjour de 3 nuits en mai 2024
Réponse de The Manila Hotel Team le 7 mai 2024
Dear Marcial, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We will review our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
4/10 Médiocre
TIMOTHY
Voyage en couple
28 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
TIMOTHY
Séjour de 1 nuit en avril 2024
Réponse de The Manila Hotel Team le 28 avr. 2024
Dear Timothy, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
8/10 Bien
Irene
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene
Séjour de 5 nuits en avril 2024
Réponse de The Manila Hotel Team le 24 avr. 2024
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
10/10 Excellent
DONALD ALAN, Oklahoma City
22 avr. 2024
DONALD ALAN
Séjour de 1 nuit en avril 2024
Réponse de The Manila Hotel Team le 12 mai 2024
Dear Donald, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
8/10 Bien
Dane
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dane
Séjour de 2 nuits en avril 2024
Réponse de The Manila Hotel Team le 21 avr. 2024
Dear Dane, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
8/10 Bien
Hubertus
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Hubertus
Séjour de 2 nuits en avril 2024
Réponse de The Manila Hotel Team le 21 avr. 2024
Dear Hubertus, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
8/10 Bien
Irene
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene
Séjour de 12 nuits en avril 2024
Réponse de The Manila Hotel Team le 21 avr. 2024
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
8/10 Bien
Georg
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georg
Séjour de 3 nuits en avril 2024
Réponse de The Manila Hotel Team le 16 avr. 2024
Dear Georg, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
10/10 Excellent
Phael
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phael
Séjour de 2 nuits en avril 2024
Réponse de The Manila Hotel Team le 14 avr. 2024
Dear Phael, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
10/10 Excellent
Matt
9 avr. 2024
Matt
Séjour de 1 nuit en avril 2024
Réponse de The Manila Hotel Team le 30 avr. 2024
Dear Matt, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
10/10 Excellent
Matt
3 avr. 2024
Matt
Séjour de 1 nuit en avril 2024
Réponse de The Manila Hotel Team le 24 avr. 2024
Dear Matt, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
10/10 Excellent
Rick
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rick
Séjour de 3 nuits en mars 2024
Réponse de The Manila Hotel Team le 2 avr. 2024
Dear Rick, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
8/10 Bien
Eduardo
Voyage en couple
31 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eduardo
Séjour de 6 nuits en mars 2024
Réponse de The Manila Hotel Team le 1 avr. 2024
Dear Eduardo, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
8/10 Bien
Morgan
26 mars 2024
Morgan
Séjour de 1 nuit en mars 2024
Réponse de The Manila Hotel Team le 16 avr. 2024
Dear Morgan, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
2/10 Horrible
Gordon
25 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gordon
Séjour de 1 nuit en mars 2024
Réponse de The Manila Hotel Team le 26 mars 2024
Dear Gordon, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
10/10 Excellent
Precious Joy
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Precious Joy
Séjour de 1 nuit en mars 2024
Réponse de The Manila Hotel Team le 26 mars 2024
Dear Precious Joy, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
10/10 Excellent
Paul Cayetuna
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul Cayetuna
Séjour de 13 nuits en mars 2024
Réponse de The Manila Hotel Team le 24 mars 2024
Dear Paul, Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing you the best service. We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to having you again as our guest in the future!
10/10 Excellent
Virginia
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Virginia
Séjour de 1 nuit en mars 2024
Réponse de The Manila Hotel Team le 22 mars 2024
Dear Virginia, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
8/10 Bien
Jerry
Voyage en couple
14 mars 2024
Jerry
Séjour de 2 nuits en mars 2024
Réponse de The Manila Hotel Team le 14 mars 2024
Dear Jerry, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!
10/10 Excellent
Jinky Jonah
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jinky Jonah
Séjour de 1 nuit en février 2024
Réponse de The Manila Hotel Team le 11 mars 2024
Dear Jinky, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
8/10 Bien
Sarah
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en décembre 2023
Réponse de The Manila Hotel Team le 5 mars 2024
Dear Sarah, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding.
10/10 Excellent
john
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
john
Séjour de 2 nuits en mars 2024
Réponse de The Manila Hotel Team le 5 mars 2024
Dear John, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
8/10 Bien
Maria Cristina
Voyage en famille avec de jeunes enfants, Voyage en famille
1 mars 2024
Les points forts : Propreté et personnel et service
Maria Cristina
Séjour de 1 nuit en février 2024
Réponse de The Manila Hotel Team le 3 mars 2024
Dear Maria Cristina, Thank you so much for your kind words and for sharing your experience with The Manila Hotel. We are thrilled to hear that our team provided excellent service during your recent visit, leaving a strong impression. Your constructive feedback is invaluable in helping us improve and continue providing excellent customer service. We truly appreciate your support, and we are grateful when our valued customers like you take the time to leave positive reviews, as this helps us to attract more customers and increases our reputation.We hope to see you again soon!
10/10 Excellent
noel
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
noel
Séjour de 1 nuit en février 2024
Réponse de The Manila Hotel Team le 3 mars 2024
Dear Noel, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!
10/10 Excellent
Dolores
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dolores
Séjour de 1 nuit en février 2024
Réponse de The Manila Hotel Team le 3 mars 2024
Dear Dolores, We appreciate your fantastic review and are delighted to hear that you had an enjoyable experience with us! Our team works diligently to ensure that we are able to meet your expectations. Thank you for choosing The Manila Hotel and we can’t wait to serve you again in the future!
8/10 Bien
??
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements
??
Séjour de 3 nuits en février 2024
Réponse de The Manila Hotel Team le 3 mars 2024
Dear valued guest, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
10/10 Excellent
virginia c.
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
virginia c.
Séjour de 1 nuit en février 2024
Réponse de The Manila Hotel Team le 28 févr. 2024
Dear Virginia, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
8/10 Bien
Go
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Go
Séjour de 3 nuits en février 2024
Réponse de The Manila Hotel Team le 28 févr. 2024
Dear Go, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
10/10 Excellent
Marilis
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marilis
Séjour de 2 nuits en février 2024
Réponse de The Manila Hotel Team le 27 févr. 2024
Dear Marilis, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
8/10 Bien
Toshiki
26 févr. 2024
Toshiki
Séjour de 3 nuits en février 2024
Réponse de The Manila Hotel Team le 21 mars 2024
Dear Toshiki, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
10/10 Excellent
Richard
Voyage en famille, Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en février 2024
Réponse de The Manila Hotel Team le 26 févr. 2024
Dear Richard, Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing you the best service. We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to having you again as our guest in the future!
10/10 Excellent
Marian
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marian
Séjour de 7 nuits en février 2024
Réponse de The Manila Hotel Team le 21 févr. 2024
Dear Marian, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. Thank you.
10/10 Excellent
Eduardo
18 févr. 2024
Eduardo
Séjour de 1 nuit en février 2024
Réponse de The Manila Hotel Team le 20 févr. 2024
Dear Eduardo, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
10/10 Excellent
Antonio
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio
Séjour de 3 nuits en février 2024
Réponse de The Manila Hotel Team le 20 févr. 2024
Dear Antonio, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.