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Avis sur Somerset Alabang Manila

4 out of 5
Somerset Alabang Manila
3409 Spectrum Midway, Filinvest City, Alabang, Muntinlupa

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 181 avis sur 268." "
Note des voyageurs de 8 (Bien), d’après 67 avis sur 268." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 268." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 268." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 268." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel résidence
Tout était parfait. Personnel amical et professionnel. Ambiance chaleureuse. Rien à redire. Piscine agréable.
Séjour de 4 nuits en mai 2023
Réponse de Karla le 20 mai 2023
Dear Alain,Thank you for sharing a review of your recent stay with us. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms, facilities and associates. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

6/10 Satisfaisant

JEAN-CHARLES

Voyage d’affaires
L'hôtel est correct mais sans plus sincèrement.
Séjour de 3 nuits en mars 2022
Réponse de Diane le 4 avr. 2022
Dear Jean-Charles, Thank you for sharing a review of your recent stay here in Somerset Alabang Manila. We hope to welcome you back soon. Sincerely, Diane Kasilag Guest Service Manager

4/10 Médiocre

max

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Cher et tres mauvais service
Ils ne sont pas du tout flexible bien que ce soit tres chere....j'ai du reserver 2 nuits en attendant le resultat de mon test pcr....l'ayant apres moins de 12h j'ai demandé a ma femme de me rejoindre, et il m'ont dit que cela etait interdit....c'etait scandaleux car je ne pouvai pas annuler ma seconde nuit et ils avaient des clients "normaux" dans l'hotel....le petit dejeuner est par ailleur tres decevant....cher et aucun sens du client
Séjour de 2 nuits en janvier 2021
Réponse de Diane Kasilag le 4 févr. 2021
Dear Max, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience during your stay. Nevertheless, we appreciate your patronage and hope to welcome you again. Sincerely, Diane Kasilag Guest Service Manager

10/10 Excellent

Francesco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Very nice appart hotel, deserves more than 4 stars. I will for sure come again.
Séjour de 3 nuits en février 2019
Réponse de Diane le 1 mars 2019
Dear Francesco, It was a great pleasure having you stay at Somerset Alabang Manila. Thank you for giving us a more than 4 star rating. Once again, thank you and we look forward to your next visit. Sincerely, Diane Kasilag Guest Service Manager

10/10 Excellent

frederick, Oceanside

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff are always so amazing at Somerset and I really like the convenience to the Malls, Dining, fast food, and markets.
Séjour de 3 nuits en mars 2024
Réponse de Karla le 5 avr. 2024
Dear frederick,Thank you for sharing a review of your recent stay with us. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms, service and associates. We look forward to welcoming you again.

10/10 Excellent

Kenneth

Séjour de 6 nuits en mars 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2024

6/10 Satisfaisant

??

Séjour de 5 nuits en février 2024

10/10 Excellent

Mary Grace

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay
Séjour de 1 nuit en décembre 2023
Réponse de Karla le 28 janv. 2024
Dear Mary Grace,Thank you for sharing a perfect score rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Soo kyeong

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Norvim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New year stay!
Thank you for making our new year very joyful! We enjoy d the countdown too!
Séjour de 3 nuits en décembre 2023
Réponse de Karla le 9 janv. 2024
Der Norvim,Thank you for sharing a perfect rating of Somerset Alabang Manila. We are glad that you enjoyed our event during the new year's countdown. Likewise, our team is delighted to have provided an excellent customer service. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Kenneth

Séjour de 5 nuits en décembre 2023

10/10 Excellent

Carmencita

Séjour de 5 nuits en décembre 2023

10/10 Excellent

Eleanor

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like: Simple, straightforward, clean enough, quiet enough Dislike: Difficult to find
Séjour de 1 nuit en novembre 2023
Réponse de Karla le 4 déc. 2023
Dear Eleonor,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. On the other hand, we have noted your comment and properly taken action for improvement on the concern mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice and convenient location
Séjour de 2 nuits en novembre 2023
Réponse de Karla le 27 nov. 2023
Dear Ramon,Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all , they were all amazing and excellent Except the rocking toilet seat
Séjour de 15 nuits en novembre 2023
Réponse de Karla le 21 nov. 2023
Dear Victoria,Thank you for sharing your review and observation of your recent stay in Somerset Alabang Manila. We are delighted to learn that you enjoyed your stay in your home in the south. On another note, our engineering department have taken specific actions for improvements to correct the concern that you have mentioned during your stay. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Yee Fatt

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Me and colleagues have stayed here for a 5D 4N. The location is good, 10 mins walking distance to Festival mall and nearby got Jollibee and McDonalds. There are two things that need to be improved: 1st - the shower water pressure is very low and the shower head condition is bad; repair is a must! 2nd - the food taste and staff service of the level 4 restaurant need to be improved. The daily breakfast taste is acceptable, but we have dined in the restaurant for dinner. The serving speed is like a turtle, and the food waiting time is almost 1 hour even though the restaurant only has 3 tables of guests.
Séjour de 4 nuits en octobre 2023
Réponse de Karla le 24 oct. 2023
Dear Yee Fatt,Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the concerns mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Jobelyn

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
good service.nice and clean hotel
Séjour de 2 nuits en septembre 2023
Réponse de Karla le 18 oct. 2023
Dear Jobelyn,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Kejie

Voyage d’affaires
很多次入住了，不错。
Séjour de 5 nuits en septembre 2023
Réponse de Karla le 1 oct. 2023
Dear Kejie,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you always had the most accommodating experience on every stay. Our team is delighted to have provided an excellent customer service. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Kejie

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
第二次入住了，服务还行。
Séjour de 2 nuits en septembre 2023
Réponse de Karla le 1 oct. 2023
Dear Kejie,Thank you for your rating. It is indeed our pleasure to have you again stayed with us. We are all happy and delighted with your warm compliments. Thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel Recommended hotel in Alabang
Séjour de 2 nuits en septembre 2023
Réponse de Karla le 21 sept. 2023
Dear Guest,Thank you for your rating and recommendation. Looking forward to your next stay. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Kejie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
公寓式住宿，整体很紧凑，采光不错，适合我这样日式风格爱好者（可能日本人自己不喜欢这种拥挤的感觉吧，LOL）。 早餐比对面家好太多了，蔬菜比较新鲜，样式看起来不错，选择面比较广，除了面包糕点，还有比较用心地面食可以选择，蔬菜和水果新鲜，还供应益力多和酸奶，就是坚果差了些。
Séjour de 2 nuits en septembre 2023
Réponse de Karla le 18 sept. 2023
Dear Kejie,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. Our team is delighted to have provided an excellent customer service. On the other hand, we have noted your comment on the breakfast buffet choices, thank you for bringing this to our attention. Once again, thank you for your patronage and we hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Christina, New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accommodations. Very friendly, welcoming and extremely helpful staff. Highly recommended.
Séjour de 2 nuits en septembre 2023
Réponse de Karla le 14 sept. 2023
Dear Christina,Thank you for sharing a perfect rating of Somerset Alabang Manila. We are all at awe with your warm compliments. At the same time, we are glad that you had the most accommodating experience during your last stay with us. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en août 2023

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en août 2023
Réponse de Karla le 14 août 2023
Dear Kenneth,Thank you for your rating. Looking forward to your next stay. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Dora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
夜中に電気がつかなくなりました…その後の対応は良かったです。
Séjour de 2 nuits en juin 2023
Réponse de Karla le 30 juin 2023
Dear Guest,Thank you for your rating. It is indeed our pleasure to have you stayed with us. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the concern mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Stephen

Voyage en couple
We just love the hotel, staff is so helpful, always very clean, great pool, and resturant.
Séjour de 7 nuits en juin 2023
Réponse de Karla le 25 juin 2023
Dear Stephen,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are all happy and delighted with your warm compliments. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Arnt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about our stay was perfect. Every one of the staff members was friendly and accommodating. We’re talking about security, door men, reception personnel, kitchen/dining staff, and cleaning crew. Each and every one made our stay more enjoyable. Thank you.
Séjour de 13 nuits en mai 2023
Réponse de Karla le 9 juin 2023
Dear Jeffrey,Greetings! Thank you for finding time to fill out our online survey and for sharing with us your invaluable feedback on your most recent stay. We are all at awe by your warm compliments. Rest assured that the entire Somerset Alabang team will continue to deliver excellent service on your future stays. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Chin Tong

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly & efficient staff
Great stay! Friendly & efficient staff. Compliments to staff Jerry for the kid-friendly recommendations around the area.
Séjour de 3 nuits en mai 2023
Réponse de Karla le 3 juin 2023
Dear Chin Tong,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We have also shared your commendations to Jerry who truly exemplified excellent service. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Daisy, San Bruno

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are very responsive, friendly and accommodating. The rooms are clean and a good size for the value. The only reason why I did not give an excellent rating is it would be nice to have more selections/variety of their breakfast menu. Also for the restaurant, to expand their menu and include more selections. I would definitely stay at this property again.
Séjour de 7 nuits en mai 2023
Réponse de Karla le 24 mai 2023
Dear Daisy,Thank you for sharing your comment of your recent stay in Somerset Alabang Manila. We are glad that you had the most accommodating experience here, in your home in the south. Our team is delighted to have provided an excellent customer service. On another note, we have shared your comments on our breakfast buffet and restaurant menu with our F&B partner. Rest assured that we are working closely together to improve this aspect. Once again, thank you for your patronage and we hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Efren Jr

Séjour de 1 nuit en avril 2023

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
very old
the room feels very old and the shower head was rusty and clogged. room is dusty
Séjour de 4 nuits en avril 2023
Réponse de Karla le 24 avr. 2023
Dear Daniel,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the following concerns mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Albert

Séjour de 1 nuit en avril 2023

10/10 Excellent

Efren Jr

Séjour de 3 nuits en avril 2023

10/10 Excellent

Satoshi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
洗濯機とウォーターサーバーがあってとても良かった
Séjour de 6 nuits en mars 2023
Réponse de Karla le 4 avr. 2023
Dear Satoshi,Thank you for sharing your feedback and we sincerely apologize that you were unable to stay in your preferred room layout. We highly recommend to indicate your preference upon reservation so we may arrange it accordingly. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Bien

Matanori

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
ホテルのサイズが大き過ぎず小さ過ぎず丁度良かったです。朝食は飽きました。
Séjour de 4 nuits en février 2023
Réponse de Karla le 4 mars 2023
Dear Matanori,Greetings, Thank you for sharing your review of your recent stay in Somerset Alabang Manila. We sincerely appreciate your time to share your invaluable comments. We have shared your comments to our team and we hope that we are able to address them to your expectations. We hope to be able to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Satoshi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
丁度良い規模でジムも朝食も良かった
Séjour de 4 nuits en février 2023
Réponse de Karla le 4 mars 2023
Dear Satoshi,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Yong Hoon

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very close location between shopping and restaurants.
Séjour de 4 nuits en février 2023
Réponse de Karla le 25 févr. 2023
Dear Yong Hoon,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are happy to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flawless customer service 👌
Séjour de 12 nuits en février 2023
Réponse de Karla le 25 févr. 2023
Dear Shawn,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We have also shared your commendations to the team who truly exemplified excellent service. Once again, thank you for your patronage. Looking forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Leon

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Ethan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great property to stay at. Clean rooms and a great breakfast each morning.
Séjour de 8 nuits en janvier 2023
Réponse de Karla le 3 févr. 2023
Dear Ethan,Thank you for sharing a perfect rating of Somerset Alabang Manila. It is our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Wonderful staff!
Wonderful staff!
Séjour de 1 nuit en septembre 2022
Réponse de Karla le 31 janv. 2023
Dear Daniel,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. Our team is delighted to have provided a superb customer service. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great staff!
Great kind, courteous and attentive staff. The apartment was well maintained.
Séjour de 7 nuits en septembre 2022
Réponse de Karla le 31 janv. 2023
Dear Daniel,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We are all happy and delighted with your warm compliments. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Arsenio, SAN FRANCISCO

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice hotel, well maintained and pet friendly (extra fee). Area is quiet and clean, everything you want is within walking distance (Movie, rest, malls etc.) Lots of people riding bikes in parks. Hotel has an infinity pool and nice gym. There is a Spanish restaurant in the hotel. Staff is very professional and security is top notch. A place to stay in Manila if you want to stay away from the traffic and noice of a big city.
Réponse de Karla le 20 janv. 2023
Dear Arsenio,Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms and facilities. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Arsenio, SAN FRANCISCO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Thomas

10/10 Excellent

Joseph

Séjour de 1 nuit en novembre 2022