Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hilton Manila le 13 févr. 2024
Dear Nicolas,Thank you for giving us a perfect score. We are pleased to know you enjoyed your stay and we look forward to welcome you back.Best regards,
10/10 Excellent
Sebastien
Voyage en groupe
7 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastien
Séjour de 3 nuits en mars 2022
Réponse de Hilton Manila le 14 mars 2022
Thank you for your rating us a perfect 5.0. Your feedback through the form of rating is valuable to us. This inspires us to continuously spread the light and warmth of Filipino hospitality. We hope you had a memorable stay and we look forward to seeing you again soon.
10/10 Excellent
Michaël
16 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Michaël
Séjour de 1 nuit en mars 2020
Réponse de Hilton Manila le 17 mars 2020
Thank you for your kind words and warm feedback. We hope you had a memorable stay with us. We look forward to welcoming you again soon.
8/10 Bien
Voyageur vérifié
Voyage en groupe
5 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de John le 6 sept. 2019
Thank you for your kind words and warm feedback. We hope you had a memorable stay with us. We look forward to welcoming you again soon.
10/10 Excellent
felipa
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
felipa
Séjour de 2 nuits en mai 2024
10/10 Excellent
Marissa
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marissa
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jay
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jay
Séjour de 2 nuits en mai 2024
10/10 Excellent
Peggie, Manvel
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peggie
Séjour de 1 nuit en mai 2024
2/10 Horrible
Rosalia
Voyage en famille
12 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosalia
Séjour de 1 nuit en avril 2024
Réponse de Hilton Manila le 20 mai 2024
Dear Rosalia,Thank you for your feedback. We take all guest concerns very seriously and strive to ensure a comfortable stay for everyone.After thoroughly investigating the situation, we found no records of a water interruption during your stay, and there have been no other complaints about this issue from other guests. We understand that this discrepancy might be frustrating, and we would like to learn more about your experience to address it accurately.Could you please provide us with additional details about when and where you encountered this issue? You can email us at mnlph_hotel@hilton.com. This information will help us better understand and resolve any potential problems.We value your satisfaction and want to ensure all your concerns are properly addressed. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us improve our services.Best regards,
8/10 Bien
Tomoki
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tomoki
Séjour de 3 nuits en avril 2024
10/10 Excellent
Nanette
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nanette
Séjour de 1 nuit en avril 2024
10/10 Excellent
Wade, Fairfield
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wade
Séjour de 1 nuit en mai 2024
10/10 Excellent
Timothy, Casper
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en avril 2024
10/10 Excellent
talia
Voyage en couple
27 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
talia
Séjour de 1 nuit en avril 2024
10/10 Excellent
Nanette
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nanette
Séjour de 3 nuits en avril 2024
10/10 Excellent
Kathrin
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathrin
Séjour de 1 nuit en avril 2024
10/10 Excellent
alex
Voyage en couple
25 avr. 2024
Les points forts : Équipements
alex
Séjour de 1 nuit en avril 2024
10/10 Excellent
Karen
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2024
10/10 Excellent
Beatrix
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beatrix
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Beatrix
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beatrix
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Scott, Garden City
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en avril 2024
8/10 Bien
Brendan
Voyage en famille avec de jeunes enfants
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brendan
Séjour de 1 nuit en avril 2024
10/10 Excellent
Rolina
Voyage en famille avec de jeunes enfants, Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rolina
Séjour de 1 nuit en avril 2024
10/10 Excellent
Juliet
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juliet
Séjour de 2 nuits en février 2024
10/10 Excellent
randall
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
randall
Séjour de 2 nuits en avril 2024
10/10 Excellent
Neil Angelo
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neil Angelo
Séjour de 1 nuit en avril 2024
10/10 Excellent
CHENG, San Francisco
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHENG
Séjour de 2 nuits en avril 2024
8/10 Bien
Efren
Voyage d’affaires
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Efren
Séjour de 2 nuits en avril 2024
10/10 Excellent
Pamela
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en avril 2024
10/10 Excellent
Virginia
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Virginia
Séjour de 1 nuit en avril 2024
8/10 Bien
Patrick
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en avril 2024
10/10 Excellent
Douglas, Waldorf
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en avril 2024
10/10 Excellent
Michael, Long Beach
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Liza
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liza
Séjour de 2 nuits en mars 2024
8/10 Bien
Lyle
27 mars 2024
Les points forts : Propreté et personnel et service
Lyle
Séjour de 1 nuit en mars 2024
10/10 Excellent
Ellen Ching Han
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen Ching Han
Séjour de 3 nuits en mars 2024
10/10 Excellent
Derek
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Derek
Séjour de 4 nuits en février 2024
4/10 Médiocre
MASATO
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MASATO
Séjour de 1 nuit en mars 2024
Réponse de Hilton Manila le 21 mars 2024
Dear Masato- san,Thank you for bringing your concerns to our attention regarding your experience with one of our team members at the reception desk. We sincerely apologize for any negative interaction you encountered during your stay.Providing exceptional customer service is a top priority for us, and we regret that the attitude of our team member did not meet the standards we expect from our staff. Please be assured that we take your feedback seriously, and we will address this matter promptly with the individual involved.We strive to create a welcoming and accommodating atmosphere for all our guests, and we are disappointed to learn that we fell short of your expectations in this instance.Your comfort and satisfaction are paramount to us, and we would like to extend our apologies for any inconvenience or discomfort this may have caused you. If there are any specific details you would like to share with us about your interaction, we would greatly appreciate the opportunity to further investigate and improve our service.We genuinely value your feedback, and we hope to have the chance to restore your faith in our hotel during any future visits. If there is anything more we can do to assist you or make your stay more enjoyable, please do not hesitate to reach out to us directly.Thank you for bringing this matter to our attention, and we appreciate your understanding.Best regards,
10/10 Excellent
Rodney
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodney
Séjour de 2 nuits en mars 2024
Réponse de Hilton Manila le 19 mars 2024
Dear Rodney,We're delighted to hear that you had a wonderful experience at our pool bar with Ed, Simon, and Alex, as well as at the lounge restaurant with Sugar. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that our team members exceeded your expectations. We'll be sure to pass along your kind words of appreciation to Ed, Simon, Alex, and Sugar. Thank you for taking the time to recognize their outstanding efforts, and we look forward to welcoming you back for another enjoyable visit soon!Best regards,
2/10 Horrible
ALEX
Voyage en famille, Voyage d’affaires
11 mars 2024
ALEX
Séjour de 1 nuit en mars 2024
Réponse de Hilton Manila le 11 mars 2024
Dear Alex,Thank you for bringing your concerns to our attention regarding the behavior of our front desk staff. We strive to provide exceptional service to all our customers, and we regret to hear about your negative experience.In order for us to address this matter effectively, could you please provide more details about the specific incident or behavior you encountered? Understanding the specifics will help us to identify areas for improvement and take appropriate action.We take all feedback seriously and are committed to ensuring that our staff members represent our values of professionalism and respect at all times. Rest assured, we will investigate this issue thoroughly and take necessary steps to prevent similar incidents from occurring in the future.Once again, we appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to us directly with any additional information or concerns you may have.Best,
10/10 Excellent
Ronaldo, Gardena
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronaldo
Séjour de 4 nuits en mars 2024
Réponse de Hilton Manila le 11 mars 2024
Dear Ronaldo,Thank you for taking the time to rate our service with five stars. We truly appreciate your positive feedback and are delighted to hear that you were satisfied with your experience overall.While we're grateful for your high rating, we also want to ensure that every aspect of our service meets your expectations. If there are any specific areas where you believe we can improve or if you encounter any issues in the future, please don't hesitate to let us know.Your satisfaction is our top priority, and we are committed to continuously improving our service to better serve you and all our valued customers.Thank you once again for your support, and we look forward to welcoming you back soon.Best,
8/10 Bien
Amalia
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amalia
Séjour de 1 nuit en mars 2024
Réponse de Hilton Manila le 11 mars 2024
Dear Amalia,Thank you very much for your positive feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our complimentary breakfast and found the variety of food to your liking. It's wonderful to know that you also found your room accommodation to be perfect for your needs.We're delighted that you had a pleasant experience during your brief stay with us. Should your travels bring you back to the area, we would be honored to welcome you again and provide you with the same level of excellent service.If there's anything else we can assist you with in the future or if you have any additional feedback, please feel free to reach out to us at any time.Thank you once again for choosing to stay with us, and we hope to have the opportunity to host you again soon.Best,
10/10 Excellent
Rhoderick, Daly City
Voyage en famille
6 mars 2024
Les points forts : Équipements
Rhoderick
Séjour de 3 nuits en mars 2024
Réponse de Hilton Manila le 7 mars 2024
Dear Rhoderick,We are thrilled to hear about your wonderful experience during your stay with us! Our team takes great pride in providing cheerful and helpful service to ensure our guests feel welcomed and valued throughout their stay. We are delighted that you enjoyed our outstanding food and great amenities. Being conveniently located next door to the mall and not too far from Mall of Asia added to the convenience and enjoyment of your stay.Thank you for your kind words, and we are excited to welcome you back for your next adventure. Until then, safe travels and best wishes from all of us here!Best regards,
10/10 Excellent
Roy
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roy
Séjour de 2 nuits en mars 2024
Réponse de Hilton Manila le 5 mars 2024
Dear Roy,We're delighted to hear that you enjoyed your stay with us! It's fantastic that you found our luxurious room spacious and our staff wonderful. We're also pleased that you enjoyed the buffet offerings for both breakfast and lunch. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience soon!Best regards
10/10 Excellent
Melnora
Voyage en groupe
28 févr. 2024
Melnora
Séjour de 1 nuit en février 2024
Réponse de Hilton Manila le 1 mars 2024
Dear Melnora,Thank you so much for your positive response. We appreciate your positive review and we look forward to welcome you back again.Best regards,
10/10 Excellent
christopher
Voyage en couple
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christopher
Séjour de 2 nuits en février 2024
Réponse de Hilton Manila le 1 mars 2024
Dear Christopher,We're absolutely thrilled to hear that your stay with us was one of the best you've ever had! Providing memorable experiences for our guests is what we strive for, and we're delighted to know that we succeeded in making your stay enjoyable.We can't wait to welcome you back for your next trip! If there's anything special you'd like us to arrange for your next visit or if you have any preferences, please feel free to let us know. We're looking forward to exceeding your expectations once again. Safe travels until we meet again!Best regards,
8/10 Bien
John
27 févr. 2024
John
Séjour de 2 nuits en février 2024
Réponse de Hilton Manila le 21 mars 2024
Dear John,Thank you for your recent stay with us and for taking the time to provide your feedback. We greatly appreciate your positive rating of 4 out of 5 stars.We strive to deliver exceptional experiences for all our guests, and your feedback is invaluable to us in achieving this goal. To ensure that your next stay with us exceeds your expectations and merits a perfect score, we would love to hear more about your experience and any areas where you believe we could improve.Is there anything specific that you feel could have been better during your stay? Your insights and suggestions are incredibly valuable to us as we continuously work to enhance our services and amenities.Please feel free to share any additional feedback or specific requests you may have. We are committed to providing you with an outstanding experience, and we will do everything in our power to ensure that your next visit with us is nothing short of perfect.Once again, thank you for choosing [Hotel Name]. We look forward to the opportunity to welcome you back and to exceed your expectations in every way possible.Best regards,
10/10 Excellent
QUERUBIN
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
QUERUBIN
Séjour de 1 nuit en février 2024
Réponse de Hilton Manila le 1 mars 2024
Dear Querubin,Thank you for your kind words! We're delighted to hear that you found our staff to be very helpful during your stay. Providing excellent service and assistance to our guests is a top priority for us, and we're thrilled that our team members were able to enhance your experience.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Best regards,
6/10 Satisfaisant
Jan Cornelis
Voyage en famille
18 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
HILTON KUSINA
Jan Cornelis
Séjour de 2 nuits en février 2024
Réponse de Hilton Manila le 21 févr. 2024
Dear Jan,Thank you for sharing your feedback with us regarding your recent experience at our hotel, particularly regarding the Lounge and Kusina.We apologize that the service you received at the Lounge did not meet your expectations. Providing exceptional service is a top priority for us, and we regret any inconvenience or disappointment you may have experienced. Your comments have been shared with our management team, and we will take steps to address any areas where improvements are needed to ensure that all of our guests receive the high level of service they deserve.On a positive note, we are thrilled to hear that you enjoyed the breakfast buffet at Kusina and found it to be a good value for the money. We are especially pleased to hear that the service provided by our employees at Kusina was very good and that you found our staff to be friendly. Your kind words will be shared with the Kusina team, as they work hard to provide exceptional experiences for our guests.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,
10/10 Excellent
May
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
May
Séjour de 1 nuit en février 2024
Réponse de Hilton Manila le 21 févr. 2024
Dear May,Thank you for taking the time to share your positive feedback following your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us.We're thrilled that you found our hotel to be clean and modern. Creating a comfortable and contemporary atmosphere for our guests is a priority for us, and we're glad that you appreciated our efforts in this regard.We're also pleased to hear that our proximity to NAIA Terminal 3 was convenient for you. Providing easy access to transportation hubs is important, and we're glad that our location met your needs.It's fantastic to hear that you enjoyed our Lounge bar and found it to be awesome. We strive to create inviting spaces where guests can relax and enjoy themselves, and we're delighted that our Lounge bar provided a memorable experience for you. Additionally, we're glad that you had fun at our pool bar.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,