Réception
Vérifier la disponibilité

Avis sur Tru by Hilton Manchester Downtown

2.5 out of 5
Tru by Hilton Manchester Downtown
135 Spring Street, Manchester, NH

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 422 avis sur 612." "
Note des voyageurs de 8 (Bien), d’après 123 avis sur 612." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 612." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 612." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 612." "

9,6/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to everything
Séjour de 1 nuit en mars 2024
Réponse de Molly le 1 avr. 2024
Thank you for staying. The hotel is in a great location so close to many activities. Hope to see you again soon.

2/10 Horrible

Anthony

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ventilation très bruyante… chambre salle et inconfortable
Séjour de 1 nuit en novembre 2023
Réponse de Matthew Richman- Assistant General Manager le 2 déc. 2023
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que vous avez été dérangé par le bruit de la ventilation et que vous avez trouvé la chambre sale et inconfortable. Votre confort est important pour nous, et nous nous excusons de ne pas avoir répondu à vos attentes. Votre commentaire sera pris en compte pour améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus agréable à l'avenir.

8/10 Bien

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en septembre 2023
Réponse de Jennifer, AGM le 22 sept. 2023
Thank you for staying with us.

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Jennifer, AGM le 19 sept. 2023
Thank you for the perfect review! We are glad you enjoyed all aspects of your stay and hope to see you again when your travels bring you back to the Manchester area.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super !
Séjour de 1 nuit en juillet 2023
Réponse de Jennifer, Assistant General Manager le 8 août 2023
We are glad you enjoyed your stay!

10/10 Excellent

Chau

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel for family ever! Very fun and very informative
Séjour de 1 nuit en août 2023
Réponse de Jennifer, Assistant General Manager le 8 août 2023
Thank you for taking the time to leave us a review. We are thrilled that you and your family enjoyed our hotel. We hope to see you again whenever your travels bring you back to the Manchester area.

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall great
Séjour de 1 nuit en juillet 2023
Réponse de Jennifer, Assistant General Manager le 21 juil. 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

bernard

Séjour de 1 nuit en juin 2023
Réponse de Front Desk le 28 juin 2023
Thank you for your feedback!

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Front Desk le 28 juin 2023
Thank you for your feedback!

10/10 Excellent

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
C’est un nouveau bâtiment. Tout est neuf et impeccable. Stationnement facile, emplacement très accessible. Déjeuner acceptable et ambiance tranquille.
Séjour de 3 nuits en juin 2023
Réponse de Jennifer le 12 juin 2023
Thank you so much for the kind words about our hotel. We hope to see you again whenever your travels bring you back to the Manchester area.

8/10 Bien

Caroline

Séjour de 1 nuit en mai 2023
Réponse de Christa le 14 mai 2023
Thank you for your feedback, as It helps us improve the quality of our hotel!

2/10 Horrible

Gino

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très mal isolé, on entendais tout ce qui se passait dans les chambres de chaques côtés. Sans compter qu’il est impossible d’arrêter le système de climatisation
Réponse de Jennifer S, Front Desk Supervisor le 28 nov. 2022
I'm sorry for the issues you faced while staying at our hotel. If you return to our hotel and find your neighbors are being to loud, please let the desk know so we can address it.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Jennifer, Front Office Manager le 7 sept. 2022
Thank you for staying with us. We look forward to seeing you if your travels bring you back to the Manchester area

10/10 Excellent

Justin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande
Une nous avons passé un nuit pour écourter notre temps de retour Hôtel très propre Déjeuner inclus est varié et bon
Séjour de 1 nuit en août 2022
Réponse de Jennifer, Front Office Manager le 27 août 2022
Merci de nous avoir laissé un avis. Nous sommes ravis que vous ayez pu profiter de tous les aspects de votre séjour. Nous espérons vous revoir lorsque vos voyages vous ramèneront dans la région de Manchester.

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New favorite hotel!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Kari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was excellent. Perfect location to downtown.
Séjour de 1 nuit en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 24 mai 2024
Thank you for choosing our hotel and for taking the time to share your excellent experience. We are thrilled to hear that our location was perfect for your needs, providing convenient access to downtown. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Anne-Britt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 20 mai 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

4/10 Médiocre

M.

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Thin walls. You will hear footsteps, luggage, talking, TVs, and, in my case, a couple fighting. The bed was hard as a rock. My room wasn't cleaned or spruced up for my three nights there. The desk staff was pleasant and professional for the most part. Considering what I had to pay to stay, my level of expectation was unfortunately higher than they were able to meet. However, at their normal prices, someone might find its faults acceptable for a regular night's stay. I was in town for graduation and was charged double, which wouldn't have bothered me had the room been quiet and or cleaned and fresh towels left. It is otherwise ideally located. A unique feature of this hotel’s lobby is its setting as a casual social spot where people lounge, play pool, eat, and meet all in the common area, which is a little surprising for a new guest but may be ideal for some.
Séjour de 3 nuits en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 20 mai 2024
Thank you for taking the time to leave your review. We apologize that is wasn't quite the experience you were expecting. We did check with housekeeping on your service on the Saturday and Sunday it was reported that there was a Do Not Disturb sign up both days. As for your room charges, you booked through a third party that charged you, which we can not see those charges. From the hotel side, we did not have any charges for you. As for our lobby Tru encourages guests to relax and unwind in the lobby and make friends. We do hope you will give our hotel and Tru another chance to provide an enjoyable stay. Thank you again for your time.

10/10 Excellent

John, Johns Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 3 nuits en mai 2024
Réponse de Molly le 18 mai 2024
Thank you for the review and for staying

10/10 Excellent

Graciela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time in Manchester and loved the hotel and surrounding area.
Séjour de 4 nuits en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 12 mai 2024
Thank you for choosing our hotel for your first visit to Manchester! We're delighted to hear that you loved your stay with us and enjoyed the surrounding area. It's always rewarding to know that we could contribute to a positive experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a cool spot
Séjour de 2 nuits en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 10 mai 2024
Thank you for your review! We're glad to hear that you found our hotel to be a cool spot. We appreciate your positive feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to enhance your experience, please let us know.

10/10 Excellent

Abrham

M
Séjour de 1 nuit en avril 2024
Réponse de Matthew Richman- Assistant General Manager le 10 mai 2024
Thank you for taking the time to leave your review. We are pleased you enjoyed your stay with us.

10/10 Excellent

DARRYL

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the common area
Séjour de 2 nuits en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 10 mai 2024
Thank you for your review! We're thrilled to hear that you loved our common area. Creating a welcoming and comfortable space for our guests is important to us. We appreciate your positive feedback and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Cynthia

Séjour de 1 nuit en mai 2024

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our experience was top notch, we experienced no issues whatsoever
Séjour de 3 nuits en mai 2024
Réponse de Matthew Richman- Assistant General Manager le 10 mai 2024
Thank you for your wonderful review! We're delighted to hear that you had a top-notch experience at our hotel. It's great to know that you encountered no issues during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another flawless experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was spotless , beautiful, updated . Free breakfast included . Great hotel . Would highly recommend
Séjour de 1 nuit en avril 2024
Réponse de Matthew Richman- Assistant General Manager le 2 mai 2024
Thank you so much for your kind review! We're thrilled to hear that you found our hotel spotless, beautiful, and updated. We're also glad you enjoyed our free breakfast. Your recommendation means a lot to us and we hope to welcome you back soon. Safe travels!

6/10 Satisfaisant

Gerardo, Bedford Corners

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Our room was not cleaned after the first night
Séjour de 2 nuits en avril 2024
Réponse de Matthew Richman- Assistant General Manager le 20 avr. 2024
hank you for bringing this to our attention. We sincerely apologize for the oversight and any inconvenience it may have caused. Providing a clean and comfortable room is our top priority, and we take your feedback seriously. We will address this issue with our housekeeping team to ensure that it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit. Thank you for choosing our hotel.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was super helpful!
Séjour de 1 nuit en avril 2024
Réponse de Matthew Richman- Assistant General Manager le 15 avr. 2024
Thank you so much for your kind words about our front desk team! We're delighted to hear that they were able to assist you during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Kimberly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I chose this property due to its close proximity to NHSU Arena as it was within walkable distance.
Séjour de 1 nuit en avril 2024
Réponse de Matthew Richman- Assistant General Manager le 8 avr. 2024
Thank you for choosing our hotel for your recent stay and for highlighting the convenient proximity to the SNHU Arena. We understand the importance of location when selecting accommodations, and we are pleased that our hotel met your needs in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was nice enough for a one night stay but the pillows were terrible. Way too soft. Bring your own if you have back/neck issues
Séjour de 1 nuit en avril 2024
Réponse de Matthew Richman- Assistant General Manager le 8 avr. 2024
Thank you for your recent stay and for sharing your feedback with us. We apologize for the inconvenience caused by the pillows not meeting your expectations. We understand the importance of a comfortable sleep experience, especially for those with back or neck issues. Please know that we take your feedback seriously, and we will look into improving the pillow options available to our guests. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Israel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and staff overall were very friendly and inviting but the noise from other guests that stayed there was a little inconvenient. Hotel was very close to many restraunts and the event we went to, however a little bit of a pain to drive around.
Séjour de 1 nuit en mars 2024
Réponse de Molly le 2 avr. 2024
Thank you for staying with us at Tru Manchester Downtown. Guest noise can certainly alter your experience and I am sorry to hear the issue. Hope you will come back and ask for an end room where the noise might not be as bad.

10/10 Excellent

Christine

Séjour de 6 nuits en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 20 avr. 2024
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value al our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 Excellent

Cynthia S

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern but tasteful and comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 25 mars 2024
Thank you for taking the time to leave us a review. We appreciate your kind words about our modern and tasteful accommodations. We strive to create a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

FRANK

Séjour de 1 nuit en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 14 avr. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 Excellent

Mia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I truly enjoyed my stay at this establishment. It was clean, quiet, and had everything you needed. Would stay again!
Séjour de 1 nuit en mars 2024
Réponse de Tru Management le 19 mars 2024
Thank you for staying. Glad you had a great stay we hope to see you again soon.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Tru Management le 19 mars 2024
Thank you for staying with us, Hope to see you again when you are in the area

10/10 Excellent

Raluca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 11 mars 2024
Thank you so much for your excellent review! We truly appreciate your kind words and are delighted to hear that you had a wonderful experience at our hotel. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel!

10/10 Excellent

jason

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I actually don't understand how this is only a 2 star hotel. It's nicer than most 4 stars that I've stayed in.
Séjour de 1 nuit en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 11 mars 2024
Thank you for your feedback! We are thrilled to hear that you found our hotel to be nicer than many 4-star establishments. We strive to provide a high level of comfort and service to all of our guests. Your kind words are truly appreciated. We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

8/10 Bien

Denny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall great nice hotel Manchester just not what it used to be
Séjour de 1 nuit en février 2024
Réponse de Matthew Richman- Assistant General Manager le 13 mars 2024
Thank you for taking the time to leave your feedback. We are pleased you found our hotel accommodating. We are sorry to hear that Manchester isn't what it used to be. It's interesting how things change over time, some for the good and some for the not so good. We hope to see you again in the future so you can enjoy yourself at our hotel. Thank you again for your time.

10/10 Excellent

Gilda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice & helpful staff. Very clean in room and throughout the establishment.
Séjour de 1 nuit en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 10 mars 2024
Thank you so much for your kind review! We're thrilled to hear that you found our staff helpful and enjoyed the cleanliness of our establishment. We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved how close this is to everything downtown! Great time
Séjour de 1 nuit en mars 2024
Réponse de Matthew Richman- Assistant General Manager le 3 mars 2024
Thank you for your review! We're glad to hear that you enjoyed our convenient downtown location and had a great time. Being close to everything certainly adds to the overall experience. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. Safe travels!

8/10 Bien

Gerardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern
Séjour de 11 nuits en février 2024
Réponse de Matthew Richman- Assistant General Manager le 2 mars 2024
Thank you for your review of our hotel. We appreciate your feedback and are delighted to hear that you found our hotel to be modern. We strive to provide a modern and comfortable experience for all of our guests. We look forward to welcoming you back in the future.

8/10 Bien

Isaac

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cleanliness
Séjour de 2 nuits en février 2024
Réponse de Matthew Richman- Assistant General Manager le 24 févr. 2024
Thank you for taking the time you leave your review. If you would provide us with more feedback about your stay, it would be greatly appreciated. We value all our guests input so that we can provide an clean and comfortable stay. Thank you again for your time.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in. Facility feels trendy
Séjour de 1 nuit en février 2024
Réponse de Management le 21 févr. 2024
Thank you for staying with us at Tru. Happy to hear you enjoyed your stay.

10/10 Excellent

Omar, lawrence

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Easy to find
Séjour de 1 nuit en février 2024
Réponse de Matthew Richman- Assistant General Manager le 19 févr. 2024
Thank you for choosing our hotel and for your kind review! We're delighted to hear that you found us easy to find. It's our goal to provide a convenient and accessible location for our guests. We appreciate your feedback and hope to welcome you back again in the future!

8/10 Bien

Mariegloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy
It is a good place. My only con is that you can hear everything through the walls. And the air conditioner was incredibly noisy. Other than that it was a nice room. Most important room was clean.
Séjour de 2 nuits en février 2024
Réponse de Matt Richman- Assistant General Manager le 18 févr. 2024
Thank you for taking the time to share your feedback. We greatly appreciate your kind words about our hotel and are glad that you found the room clean and enjoyable. We apologize for any inconvenience caused by noise from the walls and the air conditioner. Your comments have been noted and we will take steps to address these concerns. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you again!

2/10 Horrible

denis

Voyage d’affaires
Les points forts : Personnel et service
Noisy and disruptive
Séjour de 1 nuit en février 2024
Réponse de Matthew Richman- Assistant General Manager le 19 févr. 2024
Thank you for your feedback, and we apologize for the inconvenience. I'm glad our management team was able to speak with you and offer you compensation.

10/10 Excellent

Mark, Big Pine Key

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not like that Hilton Charges to park in their designated parking lot. Just another way to add more fees.
Séjour de 1 nuit en février 2024
Réponse de Tru Management le 9 févr. 2024
Thank you for staying at Tru Manchester. I understand your concerns regarding the parking fee. Many downtown hotels like ours, don't own their parking lot. We can't always include it in the room costs since many don't drive or rent cars. Hope we will see you again soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonable property. Certainly not expensive.
Séjour de 1 nuit en février 2024
Réponse de Matthew Richman- Assistant General Manager le 8 févr. 2024
Thank you for staying with us and for your reasonable review. We appreciate your feedback and are glad to hear that you found our property to be a good value. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Addison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, quiet and peaceful, close to everything downtown, awesome inclusive breakfast 😋
Séjour de 4 nuits en janvier 2024
Réponse de Matthew Richman- Assistant General Manager le 8 févr. 2024
Thank you so much for taking the time to leave us a review! We are delighted to hear that you found our staff to be friendly, enjoyed the peaceful atmosphere and convenient location of our hotel, and especially loved our inclusive breakfast. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.