Bar (sur place)

Avis sur DoubleTree by Hilton Manchester Downtown

4 out of 5
DoubleTree by Hilton Manchester Downtown
700 Elm St., Manchester, NH

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 659 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 217 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1001." "

9,4/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Céline

Séjour de 1 nuit en juillet 2023
Réponse de HotelMgmt le 24 août 2023
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon, Celine.

4/10 Médiocre

nathalie

Séjour de 3 nuits en août 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super emplacement. Face au SNHU. Fortement recommandé
Séjour de 1 nuit en février 2020
Réponse de HotelMgmt le 6 févr. 2020
Convenience is king here at the DoubleTree by Hilton Manchester Downtown, and to that end we're proud to be found in a central area of this fine city, mere minutes away from a plethora of local attractions and events! We're delighted to hear our prime location served you well, and we hope to see you again soon!

8/10 Bien

Katia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Il est inconcevable de devoir payer pour le Wi-Fi. La plupart des autres hôtels l'offre gratuitement.
Séjour de 2 nuits en octobre 2019
Réponse de HotelMgmt le 23 oct. 2019
We’re sorry to hear our policies and fees caused you some discomfort during your stay with us. We advertise all fees and policies online and in-person when asked but we’re sorry if you were caught unaware. That aside, we’re happy to hear the rest of your stay was a pleasant one. We hope to see you again soon, for a better experience.

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour! Le seul point négatif: les frais ajoutés pour le stationnement et l'utilisation d'internet. J'aurais apprécié qu'ils soient déjà inclus au montant à payer.
Séjour de 2 nuits en octobre 2019
Réponse de HotelMgmt le 22 oct. 2019
Thank you for your positive feedback, Nancy! Please know we detail all our additional fees and services online and in-person when asked, but we're sorry if the charges caught you off-guard. Still, we're delighted to hear that the rest of your stay was excellent! We hope to see you again soon, for an even better experience from check-in to check-out!

10/10 Excellent

Gaetan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de HotelMgmt le 15 oct. 2019
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en août 2019
Réponse de HotelMgmt le 5 sept. 2019
It was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de HotelMgmt le 3 sept. 2019
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 25 mai 2024
Gary, it was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 Excellent

Lisa, Natick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Lisa.

6/10 Satisfaisant

Scott

Les points forts : Personnel et service
Additional money to park. Coffee was closed in the morning. Very very expensive to not have these basic services
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 20 mai 2024
Scott, we are truly sorry that your experience did not meet your expectations. Although our parking fee and cafe hours are mentioned on our website, we regret that you were caught unaware and understand the frustration this may have caused you. We take your feedback seriously and will use it to improve our guest services. We would be grateful for the opportunity to provide a better experience on your next visit to Manchester.

10/10 Excellent

darren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great experience. Highly recommend this hotel
Séjour de 2 nuits en mai 2024
Réponse de ~Jason Guest Services Supervisor le 13 mai 2024
Were glad to hear that you enjoyed your recent stay with us & highly recommend us. We look forward to your next visit. Till the next visit Travel Safely!

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was great a little bit Outdated, but for the most part was great
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 11 mai 2024
Catherine, it is terrific to hear you had a 10/10 experience with us at DoubleTree by Hilton Manchester Downtown! We value your insights and will continue to work on updates to enhance your future visits. See you next time!

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 8 mai 2024
Catherine, your five-star rating means everything to us, thank you! We look forward to welcoming you back.

10/10 Excellent

Lorraine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property and excellent staff. Shout out to Rae who served us lunch and drinks after my son’s college graduation ceremonies!! She was awesome.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 7 mai 2024
Congratulations to your son and your family, Lorraine! What a joyous occasion and we are honored we could be a part of it. We will gladly convey your appreciation to everyone at DoubleTree by Hilton Manchester Downtown, especially Rae, for ensuring a memorable trip. See you next time!

10/10 Excellent

Joseph

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and comfortable
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 7 mai 2024
All of us at DoubleTree by Hilton Manchester Downtown thank you for your outstanding review, Joseph! We would love to welcome you back and hope it can be soon!

10/10 Excellent

Candy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 mai 2024
Candy, your high rating means a lot to us! Thank you for choosing to stay with us and we look forward to welcoming you back.

10/10 Excellent

Cassandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 5 mai 2024
Thank you Cassandra for your star rating! We look forward to your return visit.

10/10 Excellent

Margaret

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was beautiful, staff was great.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
Margaret, we love that you found everything at DoubleTree by Hilton Manchester Downtown gorgeous and greatly enjoyed your stay overall! It will be a joy to let the team know you were also impressed with their service! All of us hope to welcome you back soon!

10/10 Excellent

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to dining and bars
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Ensuring a seamless trip with our awesome location brought us much joy! Thank you, Patricia, for sharing your positive experience. We hope that DoubleTree by Hilton Manchester Downtown will be your top choice in the future!

10/10 Excellent

Alden

Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 18 mai 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Alden.

10/10 Excellent

Victor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about the place friendly staff,good food,amazing view, clean rooms would recommend!
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 30 avr. 2024
Recommending us so highly to others fills us with pride, Victor. Thank you from our incredible team here at DoubleTree by Hilton Manchester Downtown. Return anything to enjoy another five-star stay with stunning views!

10/10 Excellent

Carly

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay here. Starbucks on property, large rooms and bathrooms. We also loved our large windows and lovely view which let in beautiful sunlight and moonlight! The staff was pleasant and helpful- We will be back.
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 27 avr. 2024
Thank you, Carly, for your glowing review! It's fantastic to hear that you loved your stay with us at DoubleTree by Hilton Manchester Downtown, from the convenience of having Starbucks on property to the spaciousness of your room and bathroom. We're delighted that the large windows added a special touch by letting in beautiful sunlight and moonlight, enhancing the ambience of your stay. We appreciate your kind words about our staff being pleasant and helpful. Looking forward to welcoming you back for another wonderful visit!

2/10 Horrible

evangelista winto

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 11 mai 2024
We're sorry to hear your stay didn't meet your expectations, Evangelista. We look forward to another chance to enhance your experience with us.

10/10 Excellent

Krishna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 20 avr. 2024
Your five-star rating truly brightens our day, Krishna! Please revisit soon.

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 17 avr. 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Douglas.

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
PERFECT
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 17 avr. 2024
The team will marvel at your perfect score and high praise, Alexandre! Thank you for choosing DoubleTree by Hilton Manchester Downtown. Revisit anytime for another 10/10 experience!

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay, clean and quite right in town! Shuttle service was great! Thank you...
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 17 avr. 2024
Thank you, Ann, for choosing DoubleTree by Hilton Manchester Downtown. We were happy to provide the best location possible as well as comfortable accommodations to ensure a peaceful night's rest! Hopefully, your travels bring you back to the area soon!

6/10 Satisfaisant

Stephen

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
There was a really loud noise in our room on 12th floor like a motor or some very loud and annoying sound all night outside.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 16 avr. 2024
Stephen, we apologize for the disturbance during your stay. We understand how important a good night's rest is and regret any inconvenience this may have caused you. Please know that we are investigating the source of the noise to prevent future occurrences. We hope you'll give us another opportunity to provide you with a more peaceful experience. Thank you for bringing this to our attention.

10/10 Excellent

Lawrence, Flagler Beach

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Lawrence, your high rating means a lot to us! Thank you and we look forward to welcoming you back.

2/10 Horrible

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 15 avr. 2024
Michael, we regret that your stay was not what you anticipated. We hope for the opportunity to welcome you back to improve your experience.

10/10 Excellent

Bethany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff and beautiful accommodations, would love to stay again
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 16 avr. 2024
Bethany, we're so glad you chose to stay with us during your visit to Manchester! Thanks for the wonderful feedback on our service and accommodations. We're excited about the opportunity to welcome you back soon!

8/10 Bien

DonDiegue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 3 nuits en avril 2024
Réponse de Hotelmgmt le 13 avr. 2024
We're so glad you enjoyed your stay with us! Thank you for sharing your high rating. We hope to welcome you back soon to the DoubleTree by Hilton Manchester Downtown!

4/10 Médiocre

cielo

Voyage en groupe
Les points faibles : Propreté et personnel et service
I did like the food and the service at Their Current Restaurant, other than that, I could not Check in for many hours when I arrived, then the next day Saturday 4/06/24 when I came back to the room in the afternoon,, they Had Not Clean The Room, I called and they said "You have to request it", I was NEVER Advised of this Unacceptable Rule when I checked In any a Hilton Hotel
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 11 avr. 2024
Cielo, while we are happy your dining experience impressed you, we regret your arrival and our policies fell short of your expectations. We will work with the team to enhance our check-in process so delays are not endured moving forward. We are sorry our cleaning procedures were missed and caused you any frustration. Rooms are cleaned upon request so be sure to schedule that the next time you stay with us. We are confident your future visits will be much improved.

10/10 Excellent

Gretchen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous place to stay! Only downside is having to pay for parking and pay for breakfast. Everyone was helpful and friendly. We would definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 12 avr. 2024
Our team will be overjoyed by your kind remarks, Gretchen! Thank you for choosing the DoubleTree by Hilton Manchester Downtown for your recent visit. Earning your top score made our day, and we would love the chance to serve you again soon!

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant staff nice hotel
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 avr. 2024
Our team will be overjoyed to learn their impeccable service enhanced your time at DoubleTree by Hilton Manchester Downtown. Thank you for your awesome review. We hope to welcome you back soon, Stephen!

8/10 Bien

ADAM

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great property and super aesthetic. I guess there is a problem with crime in the area because even tho I paid 300 each night for two nights. They still needed my ID to get back to my room even after they watched me get off a badge access only elevator. The security guard is awesome and the over night attendant is great as well. But ID checks are heavy. If you are a smoker or a city dweller make sure and at least carry your ID or they will give you a hard time. I don’t like to carry important information on me in unknown city’s and leave it in my room 9/10 times. But don’t do that here. I also did not get my security deposit back after I did a thorough clean on my room. The single king bed rooms are nice but the walls are paper thin so keep this in mind. I will say though on my next trip to Manchester this will be one of my top 3 picks!
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 avr. 2024
ADAM, it's great to hear that you appreciated the property's aesthetics and found the security measures outstanding. The emphasis on security and ID checks, while intended to ensure guest safety but we understand your preference to not carry your ID around in unfamiliar cities. Your feedback on this matter is important and will be considered in reviewing the hotel's security protocols to balance safety with guest convenience. The issue regarding the security deposit and your experience with room cleanliness and soundproofing will also be addressed to ensure a more satisfactory stay. Despite these concerns, it's encouraging that you would still consider this hotel as a top choice for future visits to Manchester. We look forward to providing an even better overall experience when you are back in town!

10/10 Excellent

Vilma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 9 avr. 2024
We are thankful for your five stars. Hurry back to enjoy us again, Vilma!

8/10 Bien

sergiu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property,we do love it.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 9 avr. 2024
It is wonderful reading that your experience with us at DoubleTree by Hilton Manchester Downtown was delightful, Sergio. We hope for another trip to our area so that we can earn those last few stars. Thank you!

8/10 Bien

Krishna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 8 avr. 2024
Thank you for taking the time to rate your stay. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit, Krishna.

10/10 Excellent

matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 8 avr. 2024
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors, Matt.

6/10 Satisfaisant

Susan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 6 avr. 2024
Susan, we appreciate your rating and hope to see you again soon, for a more impressive experience from start to finish.

10/10 Excellent

Bunnie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff kids Friendly
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 4 avr. 2024
Bunnie, we are pleased your experience was wonderful with our team! It will be our pleasure to share your kudos with everyone here at DoubleTree by Hilton Manchester Downtown. All of us will be eagerly awaiting your next trip so hurry back!

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 3 avr. 2024
We love that your experience was five-star worthy, Karen. Thanks for choosing DoubleTree by Hilton Manchester Downtown! Revisit anytime!

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the digital key it was convenient but the only thing that wasn’t convenient was parking and the outside door to come in doesn’t work with the key.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 4 avr. 2024
Jessica, your review is greatly appreciated. We are glad we could ease any burdens with our digital key and appreciate your insights on how we could enhance this further with parking. We will discuss this internally to see what we can do. Hopefully, we can earn another star or two the next time you are in town!

8/10 Bien

Cameron

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to pay for WiFi unless you signed up for there rewards program then it was free.
Séjour de 3 nuits en mars 2024
Réponse de Hotelmgmt le 30 mars 2024
Cameron, we are glad you could join us at DoubleTree by Hilton Manchester Downtown and that you took the time to share your feedback. We hope our team was able to help you take advantage of our program to ease those rates. See you next time you are in town!

10/10 Excellent

Milagros

Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 15 avr. 2024
Receiving your five-stars means a lot to us, Milagros! Thank you and we hope to see you again soon.

8/10 Bien

Caitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 26 mars 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon, Caitlyn.

8/10 Bien

Cherisse

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the breakfast (which you have to pay for) as well as the aesthetics of the property. The pool area was nice and comfortable and the selection of equipment at the fitness center was excellent.
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 19 mars 2024
Cherisse, we greatly value your input and are pleased that your overall experience was wonderful. Thank you for highlighting some of our leisure amenities! They are always a guest favorite here at DoubleTree by Hilton Manchester Downtown and we love that you had time to check them out. Hopefully, you will choose us whenever you are in town!

10/10 Excellent

Dinora, CHELSEA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 8 mars 2024
Dinora, nothing beats a perfect score! Thank you from all of us at DoubleTree by Hilton Manchester Downtown. Whenever your travels bring you back to our area we hope to be your top choice!