Sorry we only deserved a 2 out of a 10. We wish you'd have provided us with more info so we can improve.

Il aurait dû y avoir deux serviettes dans la chambre et, si nécessaire, des serviettes supplémentaires sur demande. En ce qui concerne la réservation, certaines réservations en ligne ne sont pas remboursables en raison d'un grand nombre de fausses réservations effectuées uniquement pour passer l'immigration - mais nous sommes généralement flexibles dans les changements de dates, quel que soit le canal de réservation. Si vous avez été facturé pour deux nuits parce que vous avez manqué la première nuit et que vous venez souvent au Nicaragua, envoyez un e-mail à l'hôtel et nous organiserons un crédit de nuit gratuit.

We're sorry that the meal took too long. We are implementing procedures and menu revisions to make things more efficient. Our food prices include the 15% federal tax and we do not force mandatory tipping as most locations do. As to the tarantula, they are present in Nicaragua and we ask guests not to harm them if one happened to find its way into the room. Our staff will gladly sweep him out. Contrary to what people say, they don't ordinarily bite humans.

Merci de rester dans notre établissement. Nous sommes heureux que vous ayez trouvé notre établissement satisfaisant pour un hôtel d'aéroport économique. La plupart de nos chambres sont aménagées pour accueillir au moins 3 personnes, même si moins de personnes y séjournent. Parce que nous ne pouvons jamais anticiper quand un grand groupe de personnes arrive, nous choisissons de jouer la sécurité avec la literie.

Nous sommes heureux que nous ayons répondu à vos besoins en hôtel d'aéroport au Nicaragua. Si vous êtes dans le pays, nous espérons vous revoir!

Thanks for the good review. We'll find out why the eggs were cold as they are only supposed to make the in advance during extremely high volume times.

All vegetables at our facility are purchased from Pricesmart (Costco spinoff) or La Colonial supermarkets and immediately refrigerated. Your story is quite interesting considering in any given day, the same vegetables are used on approximately 40 to 50 orders, so if a single person gets sick and "spends 5 days in a hospital" but nobody else reports illness from the same batch of food, it appears that an assumption is being made. Perhaps turning over the test results from the hospital to us so we can make a determination if remedial action is necessary would be a responsible move on your part rather than make specious accusations. Certainly, with 5 days in the hospital, you can advise of the specific test results that would allow a determination of the incubation period for the bacteria or contamination to determine the source or cause.

We offer airport pickup for 7 per car. If you do not receive a response, please follow up via a whatsapp or Telegram call or email to the hotel. We provide shampoo/body wash in each room. We do not provide bar soap as most guests stay 1 night and it'd amount to excessive environmental damage. If the shampoo wasn't there, we wish you would have reached out to reception. We also sell shampoos, soap, toothbrushes, toothpaste, and deodorants in the lobby.

We're glad you enjoyed your stay. As you see our lobby is open 24 hours for food, drinks, or just to hang out.

We're glad you found our facility to meet your specifications.