Cher invité, Merci pour votre avis. Nous nous excusons de ne pas dépasser toutes vos attentes. Vos observations ont été prises en charge par une équipe pour vérification et actions nécessaires. Nous espérons que vous envisagerez toujours de rester avec nous à l'avenir. Cordialement Directeur de l'hôtel

Dear Guest,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we're delighted that we could make your visit memorable. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

Dear April,We sincerely apologize for the numerous issues you experienced during your stay. Providing a clean, comfortable, and well-serviced room is paramount to us, and we deeply regret falling short of meeting your expectations. Your feedback will be addressed with our management and housekeeping teams to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Misty,We're delighted to hear that you found our staff outstanding, friendly, and helpful. Thank you for your understanding regarding the misprinted information on the booking website and the pet deposit. Your feedback about the need for some upkeep is noted, and we'll strive to enhance our facilities for a better experience in the future. We look forward to welcoming you back.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you found our accommodations clean and comfortable. We're always striving to improve, and your feedback about dining options is noted. We're delighted you enjoyed the Mexican restaurant nearby and hope to welcome you back soon.Sincerely, Hotel Manager

Dear Seini,Thank you for your perfect rating! We're thrilled to hear that you had a good experience with us. If there's anything specific you enjoyed or any suggestions for improvement you'd like to share, we'd love to hear them. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

Hello James R, We apologize for any inconvenience you experienced during your stay. We kindly ask guests to report any concerns directly to our management team for swift resolution. Your feedback helps us maintain the high standards we strive for.

Hi Hariharasudhan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Carla,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

Hello Quintora,We are pleased to hear that you found our hotel to be nice and quiet. We strive to create a peaceful environment for all our guests to enjoy their stay to the fullest. If there is anything else we can do to enhance your experience in the future, please do not hesitate to reach out to us.

Hi Tim,Thank you for taking the time to provide feedback about your recent stay. We apologize for not meeting your expectations and for the issues you experienced during your visit. We take your concerns seriously, and we appreciate you bringing them to our attention.We apologize for the discrepancies between the room you received and the advertised description. It is important to us that our guests receive the accommodations they expect, and we regret any confusion caused. We will review our advertising and room inspection processes to ensure that they are aligned and that any discrepancies are promptly addressed.Additionally, we apologize for the cigarette burn holes in the bedclothes, the lack of a tub plug, the hairdryer issue, and the TV screen problem. These issues are not reflective of our usual standards, and we will address them with our housekeeping and maintenance teams to ensure that all rooms are properly equipped and maintained.Regarding the second-night charge, we apologize if the amount was not communicated to you clearly or if there was any misunderstanding. We understand that transparency in pricing is important, and we will review our communication practices to ensure that all charges are clearly communicated to our guests.We appreciate your feedback, as it helps us identify areas for improvement. Should you have any further concerns or if there is anything we can do to rectify the situation or regain your confidence in our hotel, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.

Hello Lakeesha,Thank you for your kind words about your stay with us. We're thrilled to hear that you had a pleasant experience during your time at our hotel. It's our goal to provide exceptional service and ensure our guests have a comfortable stay. We hope to have the opportunity to welcome you back in the future.

Hello Lakeesha,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and it is always rewarding to receive positive feedback. Should you require any assistance in the future, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

Hello Lakeesha,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had such a wonderful experience with us. It was our pleasure to provide you with excellent service and meet all your expectations. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Hi Daniel,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. We take matters like cleanliness, customer service, and reservation accuracy very seriously, and we deeply regret that we fell short of your expectations.Regarding the presence of insects, we understand how distressing this can be, and we assure you that we have taken immediate action to address this matter with our pest control team to prevent any recurrence.Regarding the reservation discrepancy, we apologize for any inconvenience caused. We would appreciate it if you could provide us with more details about the reservation, such as the booking confirmation number, so that we can look into the matter and resolve it promptly.We deeply regret if you felt that our manager's behavior was discriminatory. We value and respect all our guests, regardless of their background, and we sincerely apologize if you were made to feel otherwise. We will address this matter internally to ensure that all guests receive equal treatment and respect.Regarding the housekeeping issue, we apologize for the oversight. Our housekeeping team strives to provide a high level of cleanliness and should have replenished the toiletries during your stay. We will reinforce our training and supervision to ensure such lapses are avoided in the future.We genuinely appreciate your feedback, and we assure you that we will use it constructively to improve our services and prevent similar situations from occurring in the future. If there's anything else we can do to rectify the situation, please don't hesitate to reach out to our customer service department directly.Again, we apologize for the inconvenience you experienced, and we hope you will reconsider giving us another chance to provide you with a more positive experience in the future.

Hi Ronald,We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of cleanliness and customer service, and it is disappointing to learn that we fell short of these areas during your stay.We would like to assure you that we take cleanliness very seriously, and we have taken steps to address the issues that have led to your negative experience. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

Hi Ray,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hi Alma,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hello TRAVIS,Thank you for your feedback! We appreciate your compliments on our comfortable beds. We will consider adding fruits to our breakfast options. Our staff is glad to hear you had a pleasant experience.

Hi Brandon, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hi Nysheka, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hello Kelley,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your insights regarding our room. We hope you will return so that we can provide you an even superior experience.

Dear Nysheka,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Dear Leanna, You have every right to be disappointed with your stay. Each room should be thoroughly prepared and cleaned before it is offered to a guest. We sincerely apologize for the broken air conditioner and refrigerator. We are also very sorry for the presence of roaches.Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

Dear Patricia, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the cleanliness and the convenience of the accommodation.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

Dear Micheal, wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Dear James, We regret to know of the inconvenience you experienced during your recent stay at our hotel. We understand the frustration with the deposit. And thank you for informing us about the issues you encountered in your room. Do know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future.We will communicate the deposit concern with the management and will check with our front desk staff about the poor service you have received.This is certainly not the level of service that we strive to provide to our valued guests. We will take steps to ensure that our staff is better equipped to handle similar situations in the future and that they provide courteous and empathetic service to all our guests. We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest. Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

Dear Cary, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

Dear Linda, We appreciate you taking the time to provide your thoughts.You have every right to be disappointed with your stay. Each room should be thoroughly cleaned and ready-to-be-used before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. All of your comments and concerns have been passed on to the maintenance supervisor and our front office staff, and we shall use them to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

Hello Natasha,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Dear Dionne,It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Dear Michelle, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially with the refund.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

Dear Gary, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Dear Aurelio, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you would return and allow us to provide you with a far superior experience.

Dear Dawn, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you love our guest room and its facilities and amenities! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive an amazing experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

Dear Guest, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

Hello Michelle,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Dear Tamiko, Thank you for your feedback. We are sorry to hear that you opted not to stay with us. You have every right to be disappointed with your stay. Each room should be ready with working amenities and thoroughly cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the management, especially the issue with the refund, and our front office staff and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

Dear Valued Guest, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience this may have caused you. We hope the staff was able to support you with trying to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.I sincerely hope you would return and allow us to provide you with a far superior experience.

Dear Kenneth, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star stay at our hotel!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

Dear Reginald, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hello Jonathan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

Hello Angel,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Dear Aide, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are extremely happy to know that you enjoyed your stay and that you think the hotel is clean and organized. Thank you for sharing this review and we look forward to seeing you again!

Dear Tony, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially with you waiting four hours and the facilities not working. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

Dear Anthony, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. We apologize for all inconvenience you encountered especially with the roaches. We hope the staff was able to provide you with assistance to make your stay a bit more comfortable. Do know that your voice is of tremendous importance to us and we are confronting this issue that you mentioned to ensure that no guest has this experience in the future.I do hope you'll return and let us show you a far better experience.

Dear Mary,We're sorry to hear that your stay did not meet your expectations. We take great pride in providing our guests with clean, comfortable, and safe accommodations. We apologize that the first room did not have a smoke detector and that you found a roach on the bathroom counter. We understand that these are deal breakers and can be very upsetting. We are glad that our front desk lady was friendly and able to move you to a different room. We apologize that the new room did not have hot water, towels, or a TV control. We strive to provide the best service for our guests, and we apologize that we failed to meet your expectations. Please reach out to us directly if we can do anything to improve your experience in the future.Sincerely, Hotel Manager

Dear Frankie,Thanks for the stay. We will review your comments and use them to improve, as we are in a process of continuous improvement. We do strive to make every guest’s experience an excellent one. Please give us the opportunity to serve you again. Sincerely,Hotel Manager

Dear Dorothy,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of remote and warm water. We will investigate this further and make sure to provide better services in the future. Thank you again for taking the time to leave this review.Sincerely, Hotel Manager