Avis sur Mercure Gloucester Bowden Hall Hotel
Mercure Gloucester Bowden Hall Hotel
Bondend Lane Upton St Leonards, Gloucester, England
Avis
8,2
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage d’affaires
26 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2020
8/10 Bien
Voyageur vérifié
23 janv. 2015
Les points forts : Propreté, personnel et service, confort de la chambre
Bel hotel mais petites routes pour y accéder
Voyageur vérifié
10/10 Excellent
DiAnne
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DiAnne
Séjour de 1 nuit en mai 2024
10/10 Excellent
Arthur
17 avr. 2024
Arthur
Séjour de 1 nuit en avril 2024
10/10 Excellent
Kevin, Harrogate
16 avr. 2024
Kevin
Séjour de 1 nuit en avril 2024
10/10 Excellent
Marcus
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthday Stay
Marcus
Séjour de 1 nuit en janvier 2024
Réponse de Gavin le 31 janv. 2024
Dear Marcus, Thank you for taking the time to leave us a review. We are pleased to hear that you find the hotel, room and breakfast to be lovely. We do apologize with regards to the evening meal this is not our normal standard of service and this will be looked into. We do hope that you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager
6/10 Satisfaisant
Voyageur vérifié
25 janv. 2024
OK
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Gavin le 31 janv. 2024
Good morning, Thank you for taking the time to leave us a review. We would like to apologise that your stay did not meet your expectations. We are currently having work done around the hotel to improve the comfort of our guests, but we will pass on your comments to the management team. We do hope that we can welcome you back in the near future, so we are able to serve you better in the future. Kind RegardsGavin JonesGeneral Manager
10/10 Excellent
Paul
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 4 nuits en janvier 2024
Réponse de Gavin le 24 janv. 2024
Dear Paul, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent visit to the hotel.We do hope that you choose to visit us again in the near future.Kind regardsGavin JonesGeneral Manager
8/10 Bien
Chris
11 janv. 2024
Chris
Séjour de 1 nuit en janvier 2024
Réponse de Gavin le 16 janv. 2024
Dear Chris, Thank you for choosing to leave a review. We are so pleased to hear that you had such a lovely stay here with us. We do hope that you choose to stay here with us again in the near future. Kind regards Gavin Jones General Manager
10/10 Excellent
Debra
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Debra
Séjour de 1 nuit en décembre 2023
Réponse de Gavin le 16 janv. 2024
Dear Debra, Thank you for choosing to leave a review. We are so pleased to hear that you had such a lovely stay here with us. We do hope that you choose to stay here with us again in the near future. Kind regards Gavin Jones General Manager
8/10 Bien
Dave
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en décembre 2023
Réponse de Gavin le 13 déc. 2023
Dear Dave, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager
8/10 Bien
Mark
4 déc. 2023
Mark
Séjour de 1 nuit en décembre 2023
Réponse de Gavin le 16 janv. 2024
Dear Mark, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager
10/10 Excellent
JOHN
Voyage d’affaires
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOHN
Séjour de 2 nuits en novembre 2023
Réponse de Gavin le 14 févr. 2024
Dear John, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with us and we hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager
8/10 Bien
Robert
Voyage en couple
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en novembre 2023
Réponse de Gavin le 29 nov. 2023
Dear Robert,Thank you for your lovely Review. We are so pleased to hear that you had a lovely time in our Pods. We will of course pass on your comments to Toby. Once again thank you for choosing to leave a review. We look forward to welcoming you back in the future. Kind regards Gavin Jones General Manager
10/10 Excellent
William
Voyage en couple
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en novembre 2023
Réponse de Gavin le 15 nov. 2023
Dear William,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found your room to be beautiful and that our staff was friendly and helpful. We take great pride in providing excellent service to our guests, and we are pleased that you felt taken care of during your stay. We look forward to welcoming you back for your next visit!Sincerely, Gavin Jones General Manager
6/10 Satisfaisant
Mark
Voyage d’affaires
13 nov. 2023
Les points forts : Personnel et service
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Gavin le 15 nov. 2023
Dear Mark, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent visit to the hotel. We do hope you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager
10/10 Excellent
Robert
13 nov. 2023
Robert
Séjour de 1 nuit en novembre 2023
Réponse de Gavin le 6 déc. 2023
Dear Robert, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager
10/10 Excellent
Elia
23 oct. 2023
Elia
Séjour de 1 nuit en octobre 2023
Réponse de Gavin le 15 nov. 2023
Dear Elia, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here with us. We do hope we can welcome you back in the near future. Kind regardsGavin Jones General Manager
10/10 Excellent
Michael
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en octobre 2023
Réponse de Gavin le 31 oct. 2023
Dear Michael, Thank you for choosing to leave a review. We are pleased to see that you enjoyed your most recent stay. We do hope that we can welcome you back to the hotel in the near future. Kind regards Gavin Jones General Manager
8/10 Bien
Dale
13 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The perfect UK getaway break.
Dale
Séjour de 2 nuits en août 2023
Réponse de Gavin le 31 oct. 2023
Dear Dale, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about the excellent customer service you received from the beginning of your stay until the end. It's wonderful to hear that you found the room we allocated to you to be perfect for guests with dogs, with its convenient ground floor location and easy outdoor access. We're also delighted that you enjoyed the beautiful surroundings of our hotel and the tip about the elevated view of the area.We're especially glad to know that you appreciated the gesture of the dog biscuits in the room. It's important to us that our guests and their furry friends feel welcome and cared for during their stay.I'd like to extend our sincere apologies for the inconvenience you experienced with the cleanliness of the room upon your arrival. We take your feedback seriously, and it's disappointing to hear that the carpet had not been adequately cleaned after the previous guest's stay. We're pleased to hear that our housekeeping team addressed this issue promptly the next day at your request.Once again we thank you for your review and we hope we can welcome your and your fur baby back to the hotel in the near future. Kind regards Gavin Jones General Manager
8/10 Bien
Raymond
Voyage en couple
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en septembre 2023
Réponse de Gavin le 31 oct. 2023
Dear Raymond, Thank you for choosing to leave a review. We are please that you enjoyed your most recent stay here with us. We do hope that we can welcome you back in the near future. Kind regards Gavin Jones General Manager
8/10 Bien
Theo
Voyage en couple
24 août 2023
Les points forts : Propreté et équipements
Theo
Séjour de 1 nuit en août 2023
Réponse de Gavin le 31 août 2023
Dear Theo, Thank you for choosing to leave us a review. We apologize that on this occasion you did not enjoy your stay here with us. We do hope we can welcome you back in the near future so we are able to redeem ourselves. Kind regardsGavin Jones General Manager
10/10 Excellent
Manoj
Voyage d’affaires
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Manoj
Séjour de 2 nuits en août 2023
Réponse de gavin le 17 août 2023
Dear Manoj, Thank you for choosing to leave us a review. We are so pleased that you enjoyed your stay here with us and found the staff to be Lovely and that they made you feel welcome by remembering you from your last visit.We do hope you choose to stay here with us again in the near future. Kind regardsGavin Jones General Manager
10/10 Excellent
Stephen
Voyage en couple
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en août 2023
Réponse de Gavin le 17 août 2023
Dear Stephen, Thank you for choosing to leave us a lovely review. We are so pleased that you had a lovely welcome to the hotel. We do hope that you will choose to stay here with us in the near future when you can enjoy our lovely surroundings. Kind regardsGavin Jones General Manager
8/10 Bien
Vicky
Voyage en groupe
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mecure
Vicky
Séjour de 3 nuits en juillet 2023
Réponse de Gavin le 20 juil. 2023
Dear Vicky,Thank you for your review. We are pleased that you received lovely service during your stay here with us. With regards to the décor of the hotel we are currently in talks of a refurb taking place. We do hope that we can welcome you back to the hotel in the near future. Kind regardsGavin Jones General Manager
8/10 Bien
Nicholas
17 juil. 2023
Nicholas
Séjour de 1 nuit en juillet 2023
Réponse de Gavin le 20 juil. 2023
Dear Nicholas, Thank you for your review. We are please that you enjoyed your recent stay here with. We do hope that you choose to stay with us again in the near future. Kind regardsGavin Jones General Manager
4/10 Médiocre
denise
12 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
denise
Séjour de 1 nuit en juillet 2023
Réponse de gavin le 13 juil. 2023
Dear Denise, Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsGavin Jones General Manager
10/10 Excellent
Leanne
10 juil. 2023
Leanne
Séjour de 1 nuit en juin 2023
Réponse de Gavin le 13 juil. 2023
Dear Leanne, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Gavin Jones General Manager
8/10 Bien
Gillian
Voyage en famille
9 juil. 2023
Les points forts : Propreté et personnel et service
Gillian
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Gary
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable couple of days
Gary
Séjour de 2 nuits en juillet 2023
Réponse de Gavin le 10 juil. 2023
Dear Gary, Thank you for choosing to leave us a review. We are pleased that you had a lovely stay here with us. We do hope we can welcome you back in the near future. Kind regardsGavin Jones General Manager
10/10 Excellent
Aitor
4 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cotswolds
Aitor
Séjour de 3 nuits en juin 2023
Réponse de Gavin le 5 juil. 2023
Dear Aitor, Thank you for choosing to leave us a review. We are so pleased that you enjoyed your recent stay here with us to celebrate your 5th wedding anniversary. It is always Lovely to hear that out staff have gone the extra mile to make your stay that extra special. We do hope that you choose to stay here with us again in the near the future. Kind regardsGavin Jones General Manager
10/10 Excellent
Katie
27 juin 2023
Katie
Séjour de 1 nuit en juin 2023
Réponse de Gavin le 29 juin 2023
Dear Katie,We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsGavin Jones General manager
10/10 Excellent
roderick
Voyage en couple
16 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
roderick
Séjour de 1 nuit en juin 2023
Réponse de Gavin le 22 juin 2023
Dear Roderick, Thank you for choosing to leave us a review. We are pleased that you found the rooms to be comfortable and had all the accessories you would need. Unfortutnely, due to us being a listed building we are unable to install a lift. Members of staff are more than happy to help with any luggage to and from the rooms. We do apologize with regards to steak being off of the menu, we are currently having some supplier issues which are currently being fixed. We do hope you choose to stay with us hear again in the near future. Kind regardsGavin Jones General Manager
10/10 Excellent
Barbara
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en juin 2023
Réponse de Chelsea le 15 juin 2023
Dear Barbara, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsChelsea Pearce Wedding & Events Executive
2/10 Horrible
John
5 juin 2023
John
Séjour de 1 nuit en mai 2023
Réponse de Chelsea le 15 juin 2023
Dear John, Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Chelsea Pearce Wedding and Events Executive
10/10 Excellent
Sarah
27 mai 2023
Sarah
Séjour de 1 nuit en mai 2023
Réponse de Gavin le 22 juin 2023
Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneKind regardsGavin Jones General Manager
8/10 Bien
Voyageur vérifié
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mai 2023
Réponse de Chelsea le 15 juin 2023
We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsChelsea Pearce Wedding and Events Executive
8/10 Bien
David
11 mai 2023
David
Séjour de 1 nuit en mai 2023
Réponse de Chelsea le 15 juin 2023
Dear David, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsChelsea PearceWedding and Events Executive
10/10 Excellent
Andy
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick stop on road trip…
Andy
Séjour de 1 nuit en mai 2023
Réponse de Gavin le 10 mai 2023
Dear Andy, Thank you for your review. We are pleased that you enjoyed your stay here with us. We are an old property as you have mentioned and we a Grade 2 listed building which we are now unable to install lifts. Once again thank you for leaving a lovely review. We do hope you choose to stay with us again in the near future. Kind regardsGavin Jones General Manager
8/10 Bien
Michael
1 mai 2023
Michael
Séjour de 1 nuit en avril 2023
Réponse de Gavin le 3 mai 2023
Dear Michael, Thank you for your lovely review. We are pleased that you enjoyed your stay here with us. We do hope to welcome you back in the near future. Kind regardsGavin Jones General Manager
8/10 Bien
Stacey
10 avr. 2023
Stacey
Séjour de 2 nuits en avril 2023
Réponse de Gavin le 13 avr. 2023
Dear Stacey, Thank you for your recent review. We are pleased to see that you enjoyed your stay here with us. We do hope you choose to stay with us again in the near Future. Kind regardsGavin Jones General Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
4 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Better than previously
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Gavin Jones le 7 mars 2023
Thank you for your comments regarding your stay at the hotel I am glad that we have improved from your last stay however very disappointed that we fell short on a few disappointing touches
2/10 Horrible
PETER
13 févr. 2023
PETER
Séjour de 1 nuit en février 2023
Réponse de gavin le 15 févr. 2023
Dear Peter Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards Gavin Jones General Manager
10/10 Excellent
Forbes
25 janv. 2023
Forbes
Séjour de 1 nuit en janvier 2023
Réponse de Chelsea le 9 févr. 2023
Dear Forbes, Thank you for your review. We are pleased that you enjoyed you stay here with us. We look forward to welcoming you back in the near future. Kind regards Chelsea Wedding and Events Executive
10/10 Excellent
David
Voyage avec des animaux de compagnie, Voyage en couple
23 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en janvier 2023
Réponse de Gavin le 24 janv. 2023
Dear David, Thank you for your lovely review. We are please to hear that you had a lovely stay and that you are looking at returning to us in the near future. We looking forward to welcoming you back. Kind regardsGavin Jones General Manager
6/10 Satisfaisant
Francesco
Voyage d’affaires
21 janv. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Not possible in 2000 age ...
Francesco
Séjour de 3 nuits en janvier 2023
Réponse de Chelsea le 24 janv. 2023
Dear Francesco, Thank you for your review. Unfortunately, we are a grade 2 listed building so are unable to install a lift. The Property use to be an old manor house. and we pride in the characteristics of the building. We do hope we can welcome you back in the near future. Kind regardsChelsea PearceWeddings & Events Executive
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
19 janv. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Disappointing
Voyageur vérifié
Séjour de 1 nuit en janvier 2023
Réponse de Chelsea le 24 janv. 2023
Dear Roseanne, Thank you for your review. I would like to send my sincere apologies as this is not our normal standard of practice and will be looked into and address. Once again we thank you for your feedback and we hope you choose to stay with us again in the future, so we can regain your faith. Kind regardsGavin Jones General Manager
8/10 Bien
John
13 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 2 nuits en janvier 2023
Réponse de Chelsea le 18 janv. 2023
Dear John, Thank you for your lovely review. We are pleased to hear that you enjoyed your stay here with us. We do hope that we can welcome you back in the near future. Kind regardsGavin Jones General Manager
8/10 Bien
Daniel
12 janv. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Daniel
Séjour de 2 nuits en janvier 2023
Réponse de Gavin le 18 janv. 2023
Dear Daniel, Thank you for your lovely review. We are pleased to hear that you. We look forward to welcoming you back to the hotel. Kind RegardsGavin Jones General Manager
10/10 Excellent
Ian
1 janv. 2023
Ian
Séjour de 1 nuit en décembre 2022
Réponse de Chelsea le 12 janv. 2023
Dear Ian, Thank you for your review. We are pleased to see that you had a lovely stay here with us at Bowden Hall Hotel. We look forward to welcoming you back in the near future. Kind regardsChelsea Pearce Wedding and Events Executive