Avis
9,6
Exceptionnel
10/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,8/10
Écoresponsabilité
Avis
29 oct. 2022
Séjour de 3 nuits en octobre 2022
10/10 Excellent
Bradley
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 4 nuits en mai 2024
Réponse de Front Desk le 14 mai 2024
Dear Bradley, Thank you for your visit. It is been a pleasure and your words give us courage to continue doing our best every day to deliever memorable experiences.
10/10 Excellent
fadi, HOUSTON
Voyage en famille, Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fadi
Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 6 mai 2024
Dear Fadi, Thank you for your visit and your kind comments about your recent visit to our property.We hope to come you back soon
10/10 Excellent
Brian
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 4 nuits en mars 2024
Réponse de Isabel Vicens le 9 avr. 2024
Dear Bryan,Thank you for taking the time to share your experience at Palacio Can Marques on Expedia. We're thrilled to hear that you found our staff to be amazing, attentive, and helpful throughout your stay. Elisa, Eddy and Tolo will be delighted to know that their exceptional service made your visit even more memorable. We strive to provide personalized and exceptional service to all our guests, and we're delighted that we were able to exceed your expectations. We hope to welcome you back to Palacio Can Marques in the near future for another wonderful stay.Kind regards,
10/10 Excellent
Dhaivat, London
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dhaivat
Séjour de 5 nuits en février 2024
Réponse de Front Desk le 25 mars 2024
Dear Dhaivat, Thank you for your visit and taking your time to assess our property. We are glad to see you had a good experience. Hope to welcome you back in the near future
10/10 Excellent
Roland
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roland
Séjour de 4 nuits en février 2024
Réponse de Front Desk le 19 févr. 2024
Dear Roland, Thank you for your review. We are glad to see that you enjoyed your experience at our property and had a good time in PalmaWe hope to seeing you back soon
10/10 Excellent
Kai
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 - not topable
Kai
Séjour de 3 nuits en février 2024
Réponse de front desk le 19 févr. 2024
Dear Kai, We would like to thank you for your visit and apreciate the time you took to recommend our property, which encourage us to continue offering memorable experiences.We are looking forward to welcoming your back soon
10/10 Excellent
Nicole
Voyage en couple
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en octobre 2023
Réponse de Isabel Vicens le 31 oct. 2023
Dear Nicole,Thank you so much for taking the time to share your experience at Palacio Can Marques. We are absolutely thrilled to hear that you found our property stunning and enjoyed the exceptional service provided by our dedicated staff.It's heartwarming to know that our team went above and beyond to ensure your stay was a memorable one, and we greatly appreciate your kind words about our amazing, friendly, and attentive staff. We agree that Antonia and Elisa are fabulous members of our team, and we will make sure to pass on your compliments to them. Their commitment to making every guest feel extra special is truly what sets our hotel apart.Your recommendation means the world to us, and it's our goal to consistently deliver exceptional experiences to our guests. We look forward to welcoming you back to Palacio Can Marques in the future and creating even more beautiful memories together.Thank you once again for choosing to stay with us and for sharing your wonderful feedback. We can't wait to have the pleasure of hosting you again.Warm regards,Isabel VicensGeneral Manager, Palacio Can Marques
10/10 Excellent
Sherri
Voyage en couple
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherri
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 25 sept. 2023
Dear Sherri, Thank you first of all for taking the time to review our property. We are glad to hear you enjoyed your visit and the hotel.Your recommendation is very important to us and therefore we would like to thank you very much.We are looking forward to seeing you back in the near future
10/10 Excellent
nadia
Voyage en couple
26 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nadia
Séjour de 4 nuits en août 2023
Réponse de Front Desk le 2 sept. 2023
Dear Nadia, Thank you for your visit and for taking the time to review our property. We are glad to hear that you enjoyed your experience. Thank you for recommending us to othersLooking forward to welcoming you back soon,
10/10 Excellent
Sophia
Voyage en famille avec de jeunes enfants
11 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophia
Séjour de 4 nuits en mai 2023
Réponse de Front Desk le 19 juin 2023
Vielen dank für Ihren besuch.Wir bedanken Ihnnen für die positive nachricht.Höffentlich besuchen Sie uns bald wieder.Mit freundlichen grüssen aus Mallorca
10/10 Excellent
Niels Christoffer
27 avr. 2023
Niels Christoffer
Séjour de 1 nuit en avril 2023
Réponse de Front Desk le 30 avr. 2023
Dear Mr. Niels, thank you for your visit and giving us the top rating.We hope to see you soon at our propertyWarm regards from Palma de Mallorca
10/10 Excellent
gail
22 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A little gem of a place
gail
Séjour de 3 nuits en octobre 2022
10/10 Excellent
agustin
16 sept. 2022
agustin
Séjour de 4 nuits en septembre 2022
8/10 Bien
Voyageur vérifié
Voyage en famille
30 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent but a little noisey
Voyageur vérifié
Séjour de 3 nuits en août 2022
10/10 Excellent
Eugenia
Voyage en couple
10 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eugenia
Séjour de 3 nuits en juillet 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Eugenia, Thank you very much for your kind words, we are very happy to have pleasantly surprised you. We look forward to seeing you again at Palacio Can Marques soon.Best regards,
10/10 Excellent
darrick
6 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 Star Hotel and Service
darrick
Séjour de 2 nuits en juillet 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Darrick, Thank you very much for your comment, it has been a pleasure to have you as a guest. Your positive feedback motivates us to continue improving our high quality standards to offer an unforgettable service.I look forward to welcoming you again in the near future.Best regards,
10/10 Excellent
Camilla
27 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Camilla
Séjour de 3 nuits en juin 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Camilla, Thank you very much for your kind words, we are very happy to have pleasantly surprised you. We look forward to seeing you again at Palacio Can Marques. Lovely regards,
10/10 Excellent
Greg
Voyage en couple
26 juin 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Greg
Séjour de 4 nuits en juin 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Greg, Thank you for your comment. We are glad that you enjoyed your stay with us and that you experienced the magic of our Palace. We look forward to seeing you again soon.Best regards, Sofia Stoeckenius
10/10 Excellent
nigel
30 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nigel
Séjour de 4 nuits en mai 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Nigel, Receive cordial greetings from Palacio Can Marques, thank you for staying with us. We are glad to know that you enjoy your stay with us and we look forward to welcome you in the future. Kind regards,
10/10 Excellent
Ian
Voyage en couple
23 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ian
Séjour de 5 nuits en mai 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Ian, your words fill us with pride. We would like to thank you very much for sharing with us your opinion about our property and our team, it has been an honor to have you as a guest and we hope to welcome you again soon. Sincerely
10/10 Excellent
Lucy
3 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply Delightful
Lucy
Séjour de 3 nuits en avril 2022
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Lucy, Receive cordial greetings from Palacio Can Marques, thank you for staying with us. We hope that you enjoyed your stay with us and we look forward to welcome you in the future. Kind regards,
10/10 Excellent
Erez
10 avr. 2022
Erez
Séjour de 6 nuits en mars 2022
10/10 Excellent
Javier
Voyage en famille, Voyage en groupe
9 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Javier
Séjour de 4 nuits en octobre 2021
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Muchas gracias Javier por sus comentarios y su excelente puntuación. Un saludo cordial,
10/10 Excellent
Caroine
19 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Caroine
Séjour de 3 nuits en septembre 2021
Réponse de Isabel Vicens, General Manager le 21 sept. 2021
Dear Caroine,
Receive cordial greetings from Palacio Can Marques, thank you for staying with us.
We hope that you enjoyed your stay with us and we look forward to welcome you in the future.
Kind regards,
10/10 Excellent
Callum
27 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 nights in Palma.
Callum
Séjour de 2 nuits en juin 2021
Réponse de Sofia Stoeckenius, Guest Experience le 25 août 2022
Dear Callum, Receive warm greetings from Palacio Can Marques. We would like to thank you for taking your time to send us your positive score which is highly appreciated; for us it is a real pleasure to learn that you could have a nice time in our hotel. We are looking forward to welcoming you soon again. Kind regards,
10/10 Excellent
Danielle
21 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel
Danielle
Séjour de 2 nuits en juin 2021
Réponse de Isabel Vicens, General Manager le 23 juin 2021
Dear Danielle,
Receive cordial greetings from Palacio Can Marques.
Thank you for taking the time to send us your your positive score and comments which are highly appreciated; it is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.
We regret very much that we did not fulfil your expectations with our service regarding restaurants/cafes recommendations.
We would like to have the opportunity to welcome you once again at Palacio Can Marques. Please feel free to contact us directly once you have your next booking confirmation, in order to prepare all the details before arrival, and make your next stay the most unforgettable experience in Palma.
Kind regards,
10/10 Excellent
Voyageur vérifié
21 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en juin 2021
Réponse de Isabel Vicens, General Manager le 23 juin 2021
Dear gest,
Receive warm greetings from Palacio Can Marques. We would like to thank you for taking your time to send us your positive score which is highly appreciated.
We would like to have the opportunity to welcome you once again.
Please feel free to contact us directly once you have your next booking confirmation, in order to prepare all the details before arrival, and make your next stay the most unforgettable experience in Palma.
Kind regards,
10/10 Excellent
Voyageur vérifié
Voyage en couple
17 juin 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Isabel Vicens, General Manager le 21 juin 2021
Dear guest,
Thank your for choosing Palacio Can Marques for your late stay in Palma.
We would like to thank you for taking your time to send us your comments which are highly appreciated.
Due to our location, heart of the city center, traffic restricted area we are not able to offer parking facilities, space is very limited in the city center of Palma and most of the cities but, fortunately there are different public underground car parks near the hotel like; Sa Feixina or Plaza de la Reina or in the blue outlined parking spots along the public way.
Remember that we will be at your disposal for whatever you may need.
We are looking forward to welcoming you again soon.
Kind regards,
10/10 Excellent
Morten Als
26 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Morten Als
Séjour de 2 nuits en mai 2021
Réponse de Isabel Vicens, General Manager le 21 juin 2021
Dear Mr. Als,
Receive warm greetings from Palacio Can Marques.
We would like to thank you for taking your time to send us your positive score which is highly appreciated; for us it is a real pleasure to learn that you could have a nice time in our hotel.
We are looking forward to welcoming you soon again.
Kind regards,
2/10 Horrible
Susanne, Essen
Voyage en couple
2 mars 2020
Susanne
Séjour de 4 nuits en février 2020
10/10 Excellent
Magnus
Voyage en famille
28 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnus
Séjour de 2 nuits en novembre 2019
Réponse de Emanuela le 3 déc. 2019
Dear Magnus,
thank you so much for taking the time so send us the evaluation about your stay at Palacio Can Marques.
We are really pleased to learn you enjoyed your stay with us and we hope to have the opportunity to welcome you back again.
10/10 Excellent
Voyageur vérifié
16 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Emanuela le 18 oct. 2019
Dear Guest,
thank you so much for sharing with us your satisfaction!
We hope to welcome you back soon!
10/10 Excellent
Voyageur vérifié
Voyage en couple
12 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Emanuela le 13 oct. 2019
Dear Guest,
thank you so much for taking the time to share with us your experience.
We really glad you appreciated our historical Palace and its location as well as our staff.
We hope to welcome you back soon.
Kind regards
10/10 Excellent
Voyageur vérifié
11 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Emanuela le 13 oct. 2019
Thank you so much for your evaluation.
We are glad we met your expectations.
Kind regards
8/10 Bien
Voyageur vérifié
Voyage en couple
11 oct. 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Emanuela le 13 oct. 2019
Dear guest,
Thank you very much for sharing your experience at Palacio Can Marques with us, it is through the comments of our customers that we can draw attention to the flaws and improve our service. Allow me to apologize on behalf of the team for the breakfast episode, such a service does not correspond to our standards.
Also we appreciate your kind words about the team as a whole and about the property in terms of structure, interiors and location.
We hope that, in spite of the small inconvenience that we really regret, you can give us another occasion and want to visit us on other occasions.
Sincerely
6/10 Satisfaisant
Voyageur vérifié
7 oct. 2019
Les points forts : Propreté
Les points faibles : Confort de la chambre
Beautiful Hotel with Issues
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Emanuela le 13 oct. 2019
Dear Guest,
good afternoon from Palacio Can Marques and thank you for taking the time to send us your comment.
First of all let me apologize for the inconvenience with aircon. As you well explained in your comments, after your first notice we tried to solve it but somethis has gone wrong.
Please take in mind that the switch of the cable was only an hipotesis of the desk clerk, that had no competence on that matters: after your departure we have continued investigating what happened and at this point we can say that the problem was caused by a malfunction of the machine that indicated a correct operation although it was not.
By the way I'm really sorry that the overall service did not match the expectation and I'm really thankful for you to share this comment with us: it is through the comments of our customers that we can draw attention to the flaws and improve our service and we hope you will give us another chance to show you we solve the issue of our beautiful Palace.
Sincerely
10/10 Excellent
Torsten, Leipzig
Voyage en couple
5 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Torsten
Séjour de 1 nuit en octobre 2019
Réponse de Emanuela le 13 oct. 2019
Dear Mr Torsten,
thank you so much for sharing with us your positive experience at our Palacio Can Marques.
We are really glad to read your words about the property and the staff.
We hope to welcome you back at Palacio Can Marques.
10/10 Excellent
Voyageur vérifié
Voyage en couple
24 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Emanuela le 25 sept. 2019
Dear Guest,
thank you very much for taking the time to send us your comment and for your nice words on our staff and property.
We remain looking forward to welcoming you once again!
10/10 Excellent
Reindl, Frankfurt
Voyage d’affaires, Voyage en couple
22 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reindl
Séjour de 3 nuits en septembre 2019
Réponse de Emanuela le 25 sept. 2019
Dear Mr Reindl,
your words fill us with pride.
We would like to thank you very much for sharing with us your opinion about our property and our team, it has been an honor to have you as a guest and we hope to welcome you again soon.
Sincerely
10/10 Excellent
Voyageur vérifié
Voyage en couple
10 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de Emanuela le 25 sept. 2019
Dear guest,
thank you for your wonderful words on our property and staff these fill us with pride; also thank you for ypour suggestions: these motivate us even more in seeking perfection in what we do.
We hope to welcome you again soon.
10/10 Excellent
Voyageur vérifié
Voyage en couple
21 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Emanuela le 24 août 2019
Dear Guest,
thank you very much for taking the time to send us your review and for your very nice words!
We are glad you enjoy your stay at our Palace as well as our service.
We really hope to have you back at our home.
Best Regards
8/10 Bien
Voyageur vérifié
11 août 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Emanuela le 25 sept. 2019
Dear Guest,
thank you for taking the time to send us your feed back.
We will really take it into account and in order to improve our service.
Hope to welcome you back
10/10 Excellent
Voyageur vérifié
Voyage en couple
26 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de Emanuela - Palacio Can Marques le 27 juin 2019
Sehr geehrter Gast,
zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihren Kommentar zu schicken.
Wir freuen uns sehr, dass Ihnen unsere Terrasse, unser Frühstück, die Lage und unser Design gefallen haben, auf die wir sehr stolz sind.
Wir hoffen, eine gemütliche und elegante Atmosphäre im Herzen der Stadt zu schaffen und freuen uns, Ihre Erwartungen erfüllt zu haben.
Wir hoffen, Sie bald wieder begrüßen zu können.
Mit freundlichen Grüßen.
10/10 Excellent
Voyageur vérifié
Voyage en famille, Voyage d’affaires
12 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juin 2019
10/10 Excellent
Voyageur vérifié
Voyage en couple
6 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Emanuela le 9 mai 2019
Dear Guest,
thank you very much for taking the time to write about us and for your nice words on our Property.
We really appreciate you enjoyed our Palacio Can Marques and its unique style.
We hope to have the opportunity to welcome you again in the future.
Best Regards