Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
7,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
14 déc. 2018
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2018
Réponse de Henry Patel le 15 déc. 2018
Thank you for your feedback. Thank you for staying with us.
10/10 Excellent
REBECCA
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
REBECCA
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Rebecca,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and our staff nice. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience.Sincerely,Hotel Manager
6/10 Satisfaisant
Windy
28 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Windy
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Windy,Thank you for taking the time to leave a review. We value all feedback from our guests, as it helps us improve our services. If there were any specific areas that you feel we could have done better in, please let us know. We are committed to providing a positive experience for all our guests and hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager
10/10 Excellent
Karl
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karl
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear Karl,We appreciate your positive review and are delighted to hear that you found good value in your stay. It's wonderful to know that you had no complaints, and we hope to continue providing you with excellent service during your future visits.Thank you for choosing us, and we look forward to welcoming you back.Sincerely,Hotel Manager
2/10 Horrible
Winham
2 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Winham
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 8 févr. 2024
Dear Winham,We're sorry to hear that you had an awful stay. Your satisfaction is important to us, and we would appreciate more details about your experience to understand the specific issues you encountered. If there are specific concerns or areas we can address to improve, please let us know. We value your feedback and are committed to ensuring a better experience for our guests. Thank you for sharing your concerns.Sincerely,Hotel Manager
4/10 Médiocre
Nick
Voyage en couple
30 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 30 janv. 2024
Dear Nick,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and well-maintained environment is essential, and we're sorry to hear that we didn't meet your expectations in this regard. Your feedback will be shared with our housekeeping team to ensure that improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
4/10 Médiocre
Timothy
15 janv. 2024
Timothy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 28 janv. 2024
Dear Timothy,Thank you for providing your feedback with a score of 4 out of 10 on Hotels.com. We appreciate your input, and if there are specific areas where we can improve or if there's anything you'd like to share about your stay, please feel free to do so. Your comments are valuable, and we hope to have the opportunity to enhance your experience during any future visits.Sincerely,Hotel Manager
10/10 Excellent
James, Mt Prospect
14 janv. 2024
James
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 17 janv. 2024
Dear Guest,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and appreciate your 5-star rating. Our team works hard to provide excellent service, and we're delighted to know that we met your expectations. If you have any further comments or suggestions, feel free to share them. We look forward to welcoming you back on your next visit!Sincerely,Hotel Manager
8/10 Bien
Sheila F
10 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Sheila F
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 10 janv. 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that our motel's convenient location and well-maintained facilities contributed to a satisfactory overnight stay for you. We appreciate your understanding regarding the older design and limited amenities. If there's anything specific you feel we can improve upon, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Douglas
Voyage en famille
28 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 30 déc. 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our hotel reasonably clean, with everything in working order. We strive to offer affordable accommodation. However, we also value your insights and would like to address any concerns you may have had during your stay.Sincerely,Hotel Manager
8/10 Bien
Randy
Voyage d’affaires
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Randy
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 20 déc. 2023
Dear Randy,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager
10/10 Excellent
Betty
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Betty
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 19 déc. 2023
Dear Betty,Thank you for the outstanding rating and positive comments! We're delighted to hear that you had a pleasant stay and enjoyed the fresh, clean room with easy heat control and good water pressure. It's great to know that the wood floors were a particularly appreciated feature. We appreciate your feedback, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager
8/10 Bien
Gene
15 déc. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Passing through
Gene
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 16 déc. 2023
Dear Gene,Thank you for sharing your feedback about your recent stay. We apologize for any discrepancies in the star rating and the confusion about breakfast. We appreciate your observations about the ceiling, and we'll address this promptly to ensure the safety and comfort of our guests. Your feedback is valuable, and we take it seriously. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We regret that your experience did not meet your expectations, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager
10/10 Excellent
Johnathan
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Johnathan
Réponse de Hotel Manager le 8 févr. 2024
Dear Johnathan,Thank you for taking the time to provide feedback on your recent stay. We're delighted to hear that you found our pricing fair for staying with a pet. Your positive rating is appreciated, and we look forward to welcoming you and your pet on any future visits. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We value your input and hope to continue providing you with a positive experience.Sincerely,Hotel Manager
8/10 Bien
D m
Voyage d’affaires
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
D m
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 7 déc. 2023
Dear Guest,Thank you for your feedback and for choosing Big Spring Inn. We're glad to see your positive rating! If you have any specific suggestions or areas where we can further improve to make your experience even better, please feel free to share them. We value your input and hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager
4/10 Médiocre
Oliviana
5 déc. 2023
Les points faibles : Personnel et service
Oliviana
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Guest,We apologize for any inconvenience caused by the behavior of our front desk employee. Providing excellent service is our priority, and we're disappointed to hear about your negative experience. Your feedback is valuable, and we will address this issue to ensure it doesn't happen again. If there's anything else you'd like to share or if there's a way we can make it right, please let us know. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager
2/10 Horrible
Lisa
Voyage en famille
2 déc. 2023
Les points faibles : Personnel et service et équipements
Lisa
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Guest,Thank you for your stay and feedback.At the outset, we have not served breakfast for the last three years, and the information has been clearly communicated to our guests during the reservation.Further, we have checked our records, and we have not charged the 25, as you say. So please check at your end and correct. We regret the inconvenience, however, and request your understanding.Sincerely,Hotel Manager
8/10 Bien
William
29 nov. 2023
William
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback on Travelocity. We're pleased to see that you had a positive overall experience during your stay. If there are any specific areas you believe we can improve upon to make your next visit even better, please feel free to let us know. We appreciate your input and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Manager
10/10 Excellent
Cynthia
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 7 nuits en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Cynthia,Thank you for choosing to stay with us again and for sharing your positive experience. We're delighted to hear that you enjoyed the convenience, friendliness of our team, and the ongoing improvements to the building. Your feedback is appreciated, and we look forward to welcoming you back for another pleasant stay.Best Regards,Hotel Manager
8/10 Bien
Suzanne
19 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Suzanne
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 21 nov. 2023
Dear Suzanne,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager
10/10 Excellent
chrystal
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chrystal
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 7 nov. 2023
Dear Guest,Thank you for your excellent 10 out of 10 rating on Hotels.com. We appreciate your positive feedback and are delighted to hear about your high level of satisfaction. Your support is valued, and we look forward to welcoming you back on your future visits.Sincerely,Hotel Manager
4/10 Médiocre
Randolph
Voyage d’affaires
31 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Randolph
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 31 oct. 2023
Dear Guest,We appreciate your feedback about your recent stay with us. We're sorry to hear that your experience was less than satisfactory. Your comments are important to us, and we will use them to address the issues you mentioned and improve our accommodations. If you have any specific concerns you'd like to discuss, please don't hesitate to contact our management team. We aim to provide a comfortable and pleasant stay for all our guests, and your input helps us achieve that goal.Sincerely,Hotel Manager
10/10 Excellent
Partner
30 oct. 2023
Partner
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 21 nov. 2023
Dear Partner,Thanks for the stay and the great feedback for giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better.We look forward to welcoming you again.Sincerely, Hotel Manager
8/10 Bien
Larence
21 oct. 2023
Larence
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 22 oct. 2023
Dear Larence,Thank you for your positive feedback and for choosing our hotel for your stay. We're delighted to hear that you found your stay comfortable and relaxing. If you have any additional comments or suggestions to share, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager
10/10 Excellent
Tuesday
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tuesday
Réponse de Hotel Manager le 18 oct. 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you've chosen to stay with us on multiple occasions and have had consistently positive experiences. Your satisfaction is important to us, and we look forward to welcoming you back for more insipidly enjoyable stays in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Dawn
16 oct. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not very clean, service not very good
Dawn
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Manager le 18 oct. 2023
Dear Guest,We appreciate your feedback regarding your recent stay at our hotel, although we're truly sorry to hear about the issues you encountered. Your experience falls short of our usual standards, and we apologize for any inconvenience you faced during your stay.Please know that your comments will be shared with our team to ensure that the concerns you raised are addressed promptly. We strive to provide a comfortable and courteous experience for all our guests, and it's disheartening to hear that we fell short of your expectations.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Manager
10/10 Excellent
Joshua
Voyage d’affaires
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t be fool by national chains
Joshua
Séjour de 1 nuit en octobre 2023
Réponse de Henry le 6 oct. 2023
Thank you for staying with us. Thank you for taking the time out and write review for us.
8/10 Bien
Greg
3 oct. 2023
Greg
Séjour de 1 nuit en janvier 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Greg,Thank you for taking the time to leave your rating. We're pleased to see that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions for us to further enhance your experience next time, please feel free to share.Sincerely,Hotel Manager
8/10 Bien
Ron
Voyage avec des animaux de compagnie, Voyage en couple
1 oct. 2023
Les points forts : Propreté et personnel et service
Ron
Séjour de 1 nuit en septembre 2023
Réponse de Henry le 1 oct. 2023
Thank you for staying with us. We appreciate your feedback.
10/10 Excellent
Michael
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en septembre 2023
Réponse de Henry le 20 sept. 2023
Thank you for staying with us.
8/10 Bien
Sara
16 sept. 2023
Sara
Séjour de 1 nuit en septembre 2023
Réponse de Henry le 6 oct. 2023
Thank you for staying with us.
10/10 Excellent
Juan
13 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Juan
Séjour de 1 nuit en septembre 2023
Réponse de Henry le 20 sept. 2023
Thank you for staying with us.
6/10 Satisfaisant
Laura
5 sept. 2023
Economical and quiet but lacking service
Laura
Séjour de 3 nuits en septembre 2023
Réponse de Henry le 5 sept. 2023
Thank you for staying with us and taking the time out to write review for us. We will work on your concern.
8/10 Bien
Amy
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 7 nuits en août 2023
Réponse de Henry le 3 sept. 2023
Thank you for staying with us.
10/10 Excellent
Rachel
Voyage en famille
8 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en août 2023
Réponse de Henry le 8 août 2023
Thank you for staying with us. Thank you for taking the time out and write review for us.
6/10 Satisfaisant
Michelle, Georgetown
Voyage en famille
31 juil. 2023
Les points faibles : Équipements
Michelle
Séjour de 1 nuit en juillet 2023
Réponse de Henry le 31 juil. 2023
Thank you for taking the time to write such a detailed review. All your comments are essential to improves our service. Thank you for staying with us.
8/10 Bien
Preach
27 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Preach
Séjour de 1 nuit en juillet 2023
Réponse de Henry le 28 juil. 2023
Thank you for staying with us.
6/10 Satisfaisant
Karl
Voyage en famille
25 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Karl
Séjour de 1 nuit en juillet 2023
Réponse de Henry le 25 juil. 2023
Thank you for staying with us.
10/10 Excellent
James
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en juillet 2023
Réponse de Henry le 21 juil. 2023
Thank you for staying with us. Thank you for the perfect score.
8/10 Bien
JOVONNA
Voyage en famille
17 juil. 2023
Les points forts : Personnel et service et confort de la chambre
Decent stay
JOVONNA
Séjour de 4 nuits en juillet 2023
Réponse de Henry le 17 juil. 2023
Thank you for staying with us and for taking the time out to write review for us.
10/10 Excellent
kim
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kim
Séjour de 1 nuit en juillet 2023
Réponse de Henry le 10 juil. 2023
Thank you for staying with us and for the perfect score.
8/10 Bien
Carol
8 juil. 2023
Les points forts : Personnel et service
Carol
Séjour de 2 nuits en juillet 2023
Réponse de Henry le 8 juil. 2023
Thank you for staying with us.
10/10 Excellent
Cynthia
6 juil. 2023
Cynthia
Séjour de 4 nuits en juillet 2023
Réponse de Henry le 8 juil. 2023
Thank you for staying with us and for the perfect score.
4/10 Médiocre
Angela
6 juil. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en juillet 2023
Réponse de Henry. le 7 juil. 2023
thank you for staying with us. we appreciate your feedback.
10/10 Excellent
Aerle, Louisville
4 juil. 2023
Aerle
Séjour de 1 nuit en juillet 2023
Réponse de Henry le 24 juil. 2023
Thank you for staying with us. and for the perfect score.
10/10 Excellent
Sara
Voyage avec des animaux de compagnie, Voyage en couple
2 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en juin 2023
Réponse de Henry le 2 juil. 2023
Thank you for staying with us and thank you for taking the time out to write review for us.
10/10 Excellent
James
Voyage en famille
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 1 nuit en juin 2023
Réponse de Henry le 25 juin 2023
Thank you for staying with us. Thank you for the perfect score.
10/10 Excellent
Charles, Madisonville
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en juin 2023
Réponse de Henry le 12 juin 2023
Thank you for staying with us and for the perfect score.
10/10 Excellent
Corey, Lewisville
Voyage d’affaires
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corey
Séjour de 1 nuit en mai 2023
Réponse de Henry le 31 mai 2023
Thank you for staying with us and taking the time out to write review for us.
10/10 Excellent
Robert
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 1 nuit en mai 2023
Réponse de Henry le 31 mai 2023
Thank you for staying with us and thank you for the perfect score