Avis
6,6
6,6/10
Propreté
7,4/10
Personnel et service
5,8/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
8 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Kenneisha
14 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneisha
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Kenneisha! Your feedback with a score of 2 out of 5 is disheartening, and we apologize for not delivering the exceptional experience you should expect from us. Please know that we are eager to understand more about your experience and what could have been done differently to enhance your satisfaction. We value your input highly as it drives our improvements. It is our hope that you will allow us another opportunity to demonstrate our commitment to your comfort and satisfaction.
6/10 Satisfaisant
Doug
12 avr. 2024
Les points forts : Personnel et service
Doug
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 avr. 2024
Hello Doug,I'm sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues. We value your input and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Jasmine
2 avr. 2024
Les points faibles : Propreté
Jasmine
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 4 avr. 2024
Hi Jasmine,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
2/10 Horrible
Monte
30 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Monte
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Monte, We apologize for any discomfort experienced during your stay. Your feedback is valuable, and we will address this with our team for improvements. Thank you for bringing this to our attention.
2/10 Horrible
Amy
Voyage en groupe
29 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Hi Amy! We are sincerely sorry to hear about your extremely disappointing experience during your stay. What you described is completely unacceptable and does not reflect the standard of cleanliness and service we aim to provide. We deeply apologize for the presence of such inappropriate and unsanitary items in your room, as well as for the condition of the bedding and the subpar breakfast experience. Rest assured, we take your feedback very seriously, and we will be conducting a thorough investigation into these issues to ensure that they are promptly addressed and prevented from happening again in the future. We understand the importance of providing a safe, clean, and comfortable environment for all our guests, especially families traveling with children. We sincerely apologize for failing to meet your expectations and for any distress or inconvenience this may have caused. If there is anything we can do to make it right or if you would like to discuss your experience further, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.
2/10 Horrible
Samantha
17 mars 2024
Samantha
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Samantha, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any issues. We value your feedback and hope to have the opportunity to welcome you back in the future for an improved experience.
10/10 Excellent
Brad
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brad
Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Brad,We appreciate your kind feedback on our staff and room cleanliness. Guest satisfaction is our top priority, and we strive to provide exceptional service. Should you have any further comments or concerns, please feel free to reach out to our management team directly.
8/10 Bien
Brenda
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 12 mars 2024
Hi Brenda! Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, you found your stay enjoyable. We apologize for the inconvenience you experienced with the lamps not being plugged in. Our goal is to provide a comfortable and hassle-free experience for all our guests, and we regret that this aspect fell short during your visit. Your feedback is valuable to us, and we will certainly address this issue with our housekeeping team to ensure that lamps are properly plugged in for the convenience of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more seamless experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
2/10 Horrible
Jasper
5 mars 2024
Jasper
Séjour de 10 nuits en février 2024
Réponse de Guest Relations Management le 27 mars 2024
Hi Jasper! We're deeply sorry to hear about your disappointing experience, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards finding a resolution. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.
10/10 Excellent
Luther
1 mars 2024
Luther
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 5 mars 2024
Hi Luther! We truly appreciate your perfect rating of 5 out of 5! It's wonderful to know that you enjoyed every aspect of your stay at Ramada by Wyndham Macon. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we look forward to hosting you again soon.
6/10 Satisfaisant
Jeffrey
Voyage en couple
26 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en février 2024
Réponse de Manager le 29 févr. 2024
Hello Jeffrey, We're glad to hear you enjoyed our newly remodeled rooms. We apologize for any inconvenience caused by the ongoing renovations in other areas of our facility. We appreciate your understanding as we continue to enhance our property for future guests to enjoy.
6/10 Satisfaisant
Stephan
26 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Stephan
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Stephan, We appreciate your feedback and understanding of our budget-friendly pricing. Our team aims to provide a comfortable stay for all guests regardless of the room rates. Your comments will be noted for future enhancements. Thank you for choosing to stay with us and we hope to welcome you back in the future.
2/10 Horrible
Jessica
Voyage d’affaires
22 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Jessica,Thank you for sharing your feedback with us. We regret to learn about the challenges you experienced during your stay. Your comments will be shared with the relevant teams for immediate attention and improvement. We appreciate your insights as they help us enhance our guest experience for the future.
10/10 Excellent
Eugenio
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eugenio
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 13 févr. 2024
Hi Eugenio! Thank you for sharing your feedback with us. We're glad to hear that you had a positive overall experience during your stay. However, we're sorry to learn about the issue you encountered with the hot water in room 116. Please accept our apologies for any inconvenience this may have caused. Ensuring that all our guests have access to essential amenities like hot water is a top priority for us, and we regret that we fell short in this instance. Rest assured, we will investigate the matter further and take immediate steps to address it to prevent similar occurrences in the future. If there's anything else you would like to share or if there's anything we can do to make amends for the inconvenience you experienced, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
10/10 Excellent
Geralyn
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Geralyn
Séjour de 1 nuit en février 2024
Réponse de Manager le 10 févr. 2024
Hello Geralyn,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. It was our pleasure to serve you and we hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Voyageur vérifié
7 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 8 févr. 2024
Dear valued guest, thank you for providing us with your feedback. We appreciate your honest rating of 4 out of 10 and for sharing your experience with us. While we're glad to see that your stay was satisfactory, we also acknowledge that there may have been areas where we could have improved. Your feedback is invaluable in helping us identify areas for enhancement and ensure that we continue to meet the expectations of all our guests. We would like to connect with you directly to discuss any specific concerns you may have had during your stay. Please feel free to reach out to us so we can address any issues and ensure that your future visits are even more enjoyable. We look forward to the opportunity to welcome you back and provide you with an improved experience in the future.
8/10 Bien
charles h
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
charles h
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 6 févr. 2024
Hi Charles! Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleasantly surprised by our updated breakfast offerings, including the addition of limited hot breakfast items like sausage gravy and biscuits. We understand the importance of starting the day off right with a satisfying meal, and we're glad that our breakfast options met your expectations. Your positive feedback motivates us to continue improving and providing excellent service to our guests. If there's anything else we can do to enhance your experience or if you have any suggestions for us, please feel free to let us know. Thank you for choosing to stay with us at Ramada by Wyndham Macon, and we look forward to welcoming you back for another enjoyable stay in the future!
4/10 Médiocre
Sean
Voyage en famille
25 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 26 janv. 2024
Hi Sean! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, and we want to assure you that we take your concerns seriously. The lack of hot water and the presence of stained sheets and towels are unacceptable, and we understand the impact this had on your experience. Please know that we are actively addressing these issues to ensure they do not recur. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience you faced during your stay. We appreciate your feedback as it helps us identify areas for improvement. If you have any additional details or if there's anything specific you'd like to share, please feel free to reach out to our management directly. We hope you might consider giving us another chance in the future to provide you with the quality stay you deserve.
10/10 Excellent
Diego
Voyage d’affaires, Voyage en couple
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diego
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 17 janv. 2024
Hi Diego! Thank you for choosing Ramada by Wyndham Macon and for the fantastic 5 out of 5 rating! We are thrilled to learn that your experience exceeded expectations. It's fantastic to hear that our team's dedication to providing exceptional service and our amenities contributed to a memorable stay for you. We appreciate your positive feedback and look forward to hosting you again for another wonderful experience.
2/10 Horrible
Kristina
Voyage en famille avec de jeunes enfants, Voyage en famille
13 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kristina
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 15 janv. 2024
Hi Kristina! Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had, and we appreciate your honest comments. We regret the cleanliness issues you encountered, and we take this matter seriously. Your feedback will be addressed promptly to ensure improvements are made in our housekeeping and maintenance processes. Additionally, we apologize for the subpar quality of the breakfast offerings. We value your input, and your comments will be considered as we review and enhance our breakfast options to provide a more satisfying variety for our guests. If there's anything more you would like to share about your experience or if there's anything we can do to make amends, please feel free to contact us directly. We appreciate your feedback, and we hope you might consider giving us another opportunity to provide you with a more positive experience in the future.
10/10 Excellent
Diego
Voyage en groupe, Voyage d’affaires, Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diego
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Diego,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional experiences for our guests and we are thrilled that we exceeded your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back to our hotel in the future.
2/10 Horrible
Jeff
Voyage en famille
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do NOT stay here
Jeff
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Jeff,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the construction and the safety of the property. We would suggest reaching out to the hotel management directly to discuss the issue with the charges on your card. They will be able to assist you further in resolving this matter. We appreciate your feedback and hope you will consider staying with us again in the future.
4/10 Médiocre
bobbi
Voyage en couple
29 déc. 2023
Les points forts : Personnel et service et équipements
bobbi
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello bobbi,Thank you for sharing your experience with us. We apologize for any cleanliness issues you encountered during your stay. Our housekeeping team strives to maintain a high standard and we will address this matter internally. Regarding the pillows, we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services.
10/10 Excellent
Dennis
27 déc. 2023
Dennis
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 30 déc. 2023
Hi Dennis! Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our newly renovated rooms and found them well decorated. Creating a comfortable and aesthetically pleasing environment for our guests is important to us, and we're glad to know that we met your expectations. We appreciate your support and look forward to the pleasure of welcoming you back for another excellent stay in the future.
4/10 Médiocre
Joseph
Voyage en couple
27 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 28 déc. 2023
Hi Joseph! We sincerely apologize for the various issues you encountered during your stay. Your feedback about the uncomfortable bed, bathroom door, safety concern with the dug hole, and breakfast experience is important to us. Our team will address these matters promptly to ensure improvements in comfort, safety, and service. Your insights are crucial, and we appreciate your patience and understanding. If there are any specific details you'd like to share or if there's anything else we can do to address your concerns further, please feel free to reach out. We value your input and hope to have the opportunity to make amends for a more positive experience in the future.
10/10 Excellent
Bernardo
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bernardo
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 25 déc. 2023
Hi Bernando! We appreciate your 5 out of 5 rating and your choice to stay with us! It's fantastic to hear that your experience was excellent. If there's anything you'd like to share about what made your stay special or any recommendations for improvement, we'd love to hear from you. Your satisfaction is our priority, and we look forward to hosting you again soon.
10/10 Excellent
Randy
24 déc. 2023
Randy
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 14 janv. 2024
Hello Randy,We are delighted to hear that you enjoyed your stay with us! We strive to provide exceptional service to all our guests and it's wonderful to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.
8/10 Bien
Clayton
19 déc. 2023
Les points faibles : Équipements
Clayton
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Management le 21 déc. 2023
Hi Clayton! Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your honest review and are delighted to hear that you found our accommodations reasonably priced, clean, and quiet. We apologize for any inconvenience you may have experienced with the limited breakfast options. Your feedback is important to us, and we will review our offerings to ensure a more satisfying experience for our guests. If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to contact us. We value your input and strive to make every guest's stay comfortable and enjoyable. We look forward to the possibility of welcoming you back for another stay in the future.
6/10 Satisfaisant
Manuel
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 21 déc. 2023
Hi Manuel! Thank you for choosing Ramada by Wyndham Macon and for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.
2/10 Horrible
Xinyu
8 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Xinyu
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 déc. 2023
Hello Xinyu,We're sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate if you could reach out to us directly so that we can further investigate the concerns you had during your stay. Our aim is to provide exceptional service, and we apologize for falling short on this occasion. Please contact our guest relations team at your earliest convenience.
4/10 Médiocre
Ernest
1 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ernest
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 7 déc. 2023
Hi Ernest! Thank you for bringing your concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Your feedback is essential in helping us address and improve our services. We are genuinely sorry to hear about the presence of roaches and the condition of the bathtub in your room. Please rest assured that we are taking immediate action to address these concerns with our housekeeping and maintenance teams to ensure such lapses are rectified. Additionally, we understand the importance of a satisfying breakfast experience, and we apologize for falling short of your expectations. Your comments about our coffee have been shared with our food and beverage team to ensure improvements in the quality of our offerings. We appreciate your candid feedback, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future.
8/10 Bien
William
30 nov. 2023
Les points forts : Propreté
William
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 3 déc. 2023
Hello William,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a pleasant experience. If there is anything else we can do to further enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back soon.
8/10 Bien
Regenia Y
29 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Regenia Y
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Management le 19 déc. 2023
Hi Regenia! Thank you for sharing your feedback through a 4 out of 5 rating. We're pleased to hear that your stay at Ramada by Wyndham Macon was positive. Your insights are important to us, and we're eager to learn more about the aspects of your visit that contributed to your rating. If there are specific features or services that stood out to you, please feel free to share more details. We appreciate your support and hope to have the pleasure of welcoming you back for another enriching experience.
6/10 Satisfaisant
Clayton
22 nov. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clayton
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Management le 22 nov. 2023
Hi Clayton! Thank you for taking the time to share your feedback, and we appreciate your comments. We apologize for the inconvenience you experienced during your stay, especially with the broken safety chain. Your safety is important, and we regret that the issue persists despite your reports. We will address this matter promptly to ensure the necessary repairs are made by our maintenance team. Regarding the other concerns you raised, we understand the importance of amenities and services. We will review our offerings to ensure they meet the standards expected by our guests. We appreciate your understanding and hope you might consider giving us another chance in the future for an improved stay.
4/10 Médiocre
Kaoru
18 nov. 2023
Kaoru
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 20 nov. 2023
Hi Kaoru! Thank you for your assessment of our hotel. We hope our services and accommodations will exceed your expectations during your next visit!
8/10 Bien
Henry
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great snowbird stop
Henry
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 16 nov. 2023
Hi Henry! Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our hotel to be a great stop for snowbirds, and we appreciate your positive comments about our location, breakfast, and comfortable beds. However, we apologize for any inconvenience caused by the issue with the shower. Our maintenance team has been notified, and we are working diligently to address and resolve this matter promptly to enhance the overall experience for our guests. Thank you for your understanding. Your feedback is invaluable to us, and we look forward to hosting you again.
6/10 Satisfaisant
Sheila
6 nov. 2023
Sheila
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 28 nov. 2023
Hi Sheila! Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest assessment regarding your recent experience. If there are specific areas where you believe we can improve, please feel free to share more details. Your insights are invaluable to us as we continuously strive to enhance the guest experience. We hope you enjoyed your time with us overall, and we look forward to the opportunity to welcome you back in the future, providing an even better stay.
6/10 Satisfaisant
Clayton
Voyage en famille
23 oct. 2023
Les points faibles : Personnel et service et équipements
Clayton
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relation Management le 23 oct. 2023
Hi Clayton,We appreciate your honest feedback about your recent experience at our property. We understand your concerns about the property's current state and the challenges posed by a staffing shortage. We want to assure you that we are actively working to address these issues and enhance our services. Our team is dedicated to creating a comfortable and enjoyable environment for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.
10/10 Excellent
Dennis
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dennis
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 23 oct. 2023
Hi Dennis,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.
8/10 Bien
Thomas
Voyage en groupe
20 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
Hello Thomas,Thank you for choosing our hotel! We're glad you found our clean and partially remodeled accommodations to be a great value. We hope to host you again soon!
8/10 Bien
Shawn
16 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Shawn
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 17 oct. 2023
Hi Shawn,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
4/10 Médiocre
Sandy
Voyage d’affaires
15 oct. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A loyal customer
Sandy
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 16 oct. 2023
Hi Sandy,Thank you for your feedback regarding your recent stay at our hotel. I have shared your feedback with our housekeeping team to ensure that immediate action is taken to address the cleanliness issues you mentioned, including the mold inside the sink, the condition of the toilet, and the cleanliness of the furniture. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
Richard
Voyage d’affaires
12 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
Richard
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 14 oct. 2023
Hello Richard,We apologize for any inconvenience caused. Our check-out time is at 11 am and we will remind our staff about the schedule to ensure a more comfortable stay for our guests.
2/10 Horrible
Kendra
Voyage en famille
9 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kendra
Réponse de Manager le 14 oct. 2023
Hello Kendra,We apologize for any inconvenience caused. Please reach out to our customer service team directly so that we can address your concerns and assist you further.
2/10 Horrible
Dennis
8 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dennis
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 11 oct. 2023
Hi Dennis,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
8/10 Bien
Kristen
7 oct. 2023
Les points forts : Propreté et personnel et service
Kristen
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 9 oct. 2023
Hi Kristen.Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that you found our location convenient and our facilities clean. We understand the importance of the amenities you mentioned, especially after a long drive, and we're glad to hear that our staff was accommodating and that you enjoyed the massage shower as a suitable alternative. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.
10/10 Excellent
Jacquie
Voyage en famille, Voyage d’affaires
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacquie
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Jacquie,Thank you for sharing your feedback! We're glad to hear that our convenient location and friendly staff met your expectations. We appreciate your comments about the bathroom and will address them accordingly.
6/10 Satisfaisant
Richard
Voyage d’affaires
4 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Richard
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relation Management le 5 oct. 2023
Hi Richard,Thank you for taking the time to share your feedback with us. It is essential for us to ensure a smooth transition between guests checking out and those checking in, but we understand that the timing needs to be balanced to respect our guests' comfort. We will certainly review our check-out procedures to ensure that they are carried out in a more guest-friendly manner, without making you feel rushed. Once again, thank you for choosing our hotel, and we look forward to the opportunity to welcome you back.
2/10 Horrible
prince
20 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay
prince
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relation Management le 21 sept. 2023
Hi Prince,Your comfort and satisfaction are of utmost importance to us, and we take your comments seriously. Rest assured that we will address these concerns with our team to ensure that such issues are not repeated in the future. We are committed to making improvements, and your feedback is a valuable part of that process. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.