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Avis sur Best Western Inn & Suites

2.5 out of 5
Best Western Inn & Suites
101 Dunbar Rd, Byron, GA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 354 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 999." "

8,0/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Le lobby de l’hotel étais en rénovation.
Séjour de 1 nuit en janvier 2018
Réponse de manager le 20 janv. 2018
Thank you for the response.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
hotel correct
Réponse de harry le 17 oct. 2015
Thank you for choosing BEST WESTERN

6/10 Satisfaisant

Eddie, Polk City

Voyage en famille
Les points forts : Personnel et service
Just your average hotel. Just fine for a one night stay while traveling.
Séjour de 1 nuit en mai 2024
Réponse de JP le 20 mai 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that our hotel met your needs for a one-night stay during your travels. We strive to provide a comfortable and pleasant experience for all our guests, and your input helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Safe travels!

6/10 Satisfaisant

Sharon

Voyage en couple
Les points forts : Propreté et personnel et service
Poor television choices. Two story outdoor motel. Pool requires walking outside to get to the pool. Pool and hot tub were excellent. Breakfast was excellent. Room was satisfactory.
Séjour de 1 nuit en mai 2024
Réponse de JP le 20 mai 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you enjoyed the pool, hot tub, and breakfast, and that you found the room satisfactory. We apologize if the television choices did not meet your expectations, despite our brand new 55" Proidiom TVs. Your comments are important to us, and we'll review our channel selection to ensure a more enjoyable viewing experience for our guests. We appreciate your insights and hope to welcome you back in the future for an even more pleasant stay.

8/10 Bien

Mary Jane

Séjour de 1 nuit en avril 2024
Réponse de JP le 8 mai 2024
Thank you so much Mary for taking the time to leave such a positive rating! Your feedback means the world to us, and we're thrilled to hear that you enjoyed your stay with us. At Best Western Inn & Suites Byron Ga, our goal is to create memorable experiences for all our guests, and knowing that we've succeeded in making your stay special brings us immense joy. We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing to stay with us and for sharing your kind words. We can't wait to see you again soon!

10/10 Excellent

Sui

Séjour de 1 nuit en avril 2024
Réponse de JP le 20 mai 2024
Thank you so much for your wonderful feedback Sui. We're delighted to hear that you had a wonderful stay with us. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service.We look forward to welcoming you back for another enjoyable experience soon.

8/10 Bien

Sui

Séjour de 1 nuit en avril 2024
Réponse de JP le 20 mai 2024
Thank you so much for your rating. We're delighted to hear that you had a wonderful stay with us. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service.We look forward to welcoming you back for another enjoyable experience soon.

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Clean and nothing broken but very outdated... the pool area looked like something in a hospital.... but still not bad for an overnight stay on a trip.
Séjour de 1 nuit en avril 2024
Réponse de JP le 29 avr. 2024
Thank you for your feedback on your recent stay with us.Our property is under new management and you will surely see improvement on your next visit. Glad to see you again!

10/10 Excellent

Priscilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was comfortable clean and quiet. A nice breakfast too.
Séjour de 1 nuit en avril 2024
Réponse de JP le 29 avr. 2024
Priscilla love to see that your like our breakfast, room cleanness and peace at our property. I will surely pass your word to our housekeeping team along with our breakfast lady. See you again dear in future!

8/10 Bien

tim

Voyage en famille
The lady at the front desk went out of her way to be helpful and explain the property. Can’t tell you how nice it was to deal with someone who likes her job and is that friendly. Great experience!
Séjour de 1 nuit en avril 2024
Réponse de JP le 6 mai 2024
Thank you so much Tim for your kind words and positive feedback! We're absolutely thrilled to hear that you enjoyed your stay with us. Come see us again!

8/10 Bien

Cynthia, Coral Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was late at night. Check-in was easy, room was clean.
Séjour de 1 nuit en avril 2024
Réponse de Steven le 17 avr. 2024
Thank you for staying at Best Western Inn & Suites, Cynthia. We hope to see you again soon. Have a blessed day.

8/10 Bien

Bob, Lansing

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Steven le 17 avr. 2024
Thanks Bob! Hope to see you again at Best Western Inn & Suites soon.

6/10 Satisfaisant

Deztanee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Only problem we had was the jets in the tub didn’t work . Other than that everything was fine .
Séjour de 1 nuit en avril 2024
Réponse de Steven le 15 avr. 2024
Hey Deztanee, I'll get those jets checked out. My apologies. I hope you have a blessed day.

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de JP le 6 mai 2024
Wow! Thank you so much Robert for the outstanding rating! We are absolutely delighted to hear that your experience with us exceeded your expectations. Your satisfaction is what drives us, and knowing that we've achieved that means the world to us. We hope to have the pleasure of welcoming you back soon at Best Western Inn & Suites Byron Ga for another exceptional stay. If there's anything you need in the meantime, please don't hesitate to reach out.

8/10 Bien

Crystal

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
given the area, this is a solid choice.
Séjour de 1 nuit en janvier 2024
Réponse de Steven le 11 avr. 2024
Thank you for staying at best Western Inn & Suites, Crystal. We hope to see you again soon.

2/10 Horrible

George

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel is old and very tired. The furniture in the room was quite old and run down. We had noisy guests in several rooms around us. We were two snowbirds on our way up north after our winter in FL; we won't be staying here again.
Séjour de 1 nuit en avril 2024
Réponse de Steven le 11 avr. 2024
Sorry for any issues during your stay George. I'll be looking up your room and checking out the furniture. My apologies.

10/10 Excellent

Lorrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was clean and the staff very friendly. Very conveniently located right off of 75 with many restaurant options.
Séjour de 1 nuit en avril 2024
Réponse de Steven le 9 avr. 2024
Thank you, Lorrie. I'll be sure to compliment the staff on your behalf. Hope to see you again at Best Western Inn & Suites.

8/10 Bien

Chris, Ruskin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was just an overnight stay on our way home to Florida. The staff were friendly, the room was clean and the bed was comfortable. My only gripe is that my wife belongs to Best Western Rewards and we weren't able to get credit for the stay.
Séjour de 1 nuit en mars 2024
Réponse de Steven le 2 avr. 2024
Hey Chris, Please give me a call and I will look up the accountant and get it situated for you. Thank you for staying at Best Western Inn & Suites.

10/10 Excellent

David, Lima

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just stayed overnight on our way to Florida Suitable for a short stay, clean
Séjour de 1 nuit en mars 2024
Réponse de Steven le 2 avr. 2024
Thank you for staying at Best Western Inn & Suites David. We appreciate the kind review and hope to see you again soon.

10/10 Excellent

Lupita

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was such a pleasant stay! The beds were very comfortable and the staff was amazing! When we checked in we were well treated and breakfast was nice and warm everything was so clean! The staff at check out was great too!!
Séjour de 1 nuit en mars 2024
Réponse de Steven le 1 avr. 2024
Thanks Lupita! I will pass on the compliments to the staff. Thank you for staying at Best Western Inn & Suites.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location off of I-75; many restaurants in the area
Séjour de 1 nuit en mars 2024
Réponse de Steven le 1 avr. 2024
You are too kind Susan. Thank you for staying at Best Western Inn & Suites.

4/10 Médiocre

Ann

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Fist off we didn’t realize when booking that there were smoking rooms, so just be aware of that. We booked last minute while on the road and per Expedia there was “1 room left” and all I can think, is that the room really should not be functioning as a paying customer room and that it is used as a “last resort” room. The room stank of stale smoke, there were yellow stains on the walls in various sections of the room, the furniture appeared in poor condition (wood stripped off the wood furniture - just not a great look), there was hair on the bathroom floor, and the bathroom door looked like someone tried to kick it open at one point with a poor spackle job done atop to cover it up. I didn’t even wipe my hands on the towels because I honestly questioned the cleanliness of the towels based on what I was observing. We stayed at a best western in southern Illinois the night prior and had a great experience but I’m really disappointed in the management at this location for allowing such a room to be rented out. That said however, the gal working the night of check in was very sweet and tried to help when I requested to switch rooms, and the morning/breakfast staff were lovely as well. This is really a middle/upper management issue.
Séjour de 1 nuit en mars 2024
Réponse de Steven le 25 mars 2024
Thank you Ann for the review. I will locate the room you had and check out the issues. I also appreciate you took the time to compliment that staff. I hopoe you have a great day.

4/10 Médiocre

Paulo

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very very basic property.
Séjour de 1 nuit en mars 2024
Réponse de Steven le 25 mars 2024
I'm sorry we didn't exceed expectations, Paulo. If anything in particular please feel free to give me a call.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Steven le 25 mars 2024
Thank you for the 5 out of 5, Tiffany. We appreciate you staying with us at Best Western Inn & Suites. We look forward to seeing you again. Have a blessed day.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were fantastic and made you feel welcome. The rooms were clean and comfortable. We would definately stay at this lo ation again.
Séjour de 1 nuit en mars 2024
Réponse de Steven le 25 mars 2024
Thanks for staying at Best Western Inn & Suites, James. I will pass along your compliments to our front desk and housekeeping. Very much appreciated.

10/10 Excellent

Lori, Decatur

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Steven le 25 mars 2024
Thank you so much, Lori. We'd love to have you back at Best Western Inn & Suites if you are ever this way. Have a great day.

2/10 Horrible

Alliah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Steven le 19 mars 2024
I'm sorry we did not live up to expectations, Alliah. If there was anything specific please give me a call to discuss further.

10/10 Excellent

Marc, AE

Séjour de 1 nuit en mars 2024
Réponse de Steven le 9 avr. 2024
Thank you for the review, Marc. Thank you for staying at Best Western Inn & Suites. Have a blessed day.

8/10 Bien

Daniel

Séjour de 1 nuit en mars 2024
Réponse de Steven le 9 avr. 2024
Thank you for the review Daniel. We hope to see you again at Best Western Inn & Suites soon.

10/10 Excellent

Kristin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check-in, parking close to room.
Séjour de 1 nuit en mars 2024
Réponse de Steven le 18 mars 2024
Thanks Kristin! We're glad you enjoyed your stay at Best Western Inn & Suites and hope to see you again soon.

8/10 Bien

Patti

Voyage en couple
Location was good but for $20.00 more I could have stayed in a much nicer place. My room had a musty smell to it. Nothing against it - just an old hotel!!
Séjour de 1 nuit en mars 2024
Réponse de Steven le 15 mars 2024
I'm sorry we didn't meet your expectations, Patti. I'll make sure the housekeeping checks things better like smell. Thank you for staying with us.

10/10 Excellent

Jodi, Elkhorn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Woman at front desk was so nice. Property is well kept. Able to walk to many food options. Icky closed gas station next door but other than that great experience
Séjour de 1 nuit en mars 2024
Réponse de Steven le 13 mars 2024
Thank you for the 5 out of 5 Jodi. We hope to see you at Best Western Inn & Suites again soon. (P.S I hate that gas station too!)

8/10 Bien

Jessica, Delaware

Séjour de 1 nuit en mars 2024
Réponse de Steven le 1 avr. 2024
Thank you Jessica for the 4 out of 5 review. Appreciate you staying at Best Western Inn & Suites.

10/10 Excellent

Elizabeth

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good nights sleep
Séjour de 1 nuit en mars 2024
Réponse de Steven le 8 mars 2024
Glad you had a good nights sleep Elizabeth. Thank you for staying at Best Western Inn & Suites. We hope to see you again in the future.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Steven le 6 mars 2024
Thank you for stay at Best Western Inn & Suites, Paul. I appreciate the 5 out of 5 review. If anything in particular you'd like to discuss feel free to reach out directly. Have a great day.

10/10 Excellent

Yulonda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Steven le 23 févr. 2024
Thank you for the high rating Yulonda. We hope to see you at Best Western Inn & Suites again soon. I hope you have a wonderful day.

10/10 Excellent

Joedene

Séjour de 1 nuit en février 2024
Réponse de Steven le 21 mars 2024
I appreciate you staying with us at Best Western Inn & Suites, Joedene. If there is anything particular you liked or didn't like feel free to reach out to me anytime. Hope to see you again soon.

8/10 Bien

Bradford

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Steven le 16 févr. 2024
Thank you Bradford for the 4 out of 5. Best Western Inn & Suites is always looking to improve so if any issues please just let me know. Have a great day.

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was AMAZING!! Would stay here again.
Séjour de 2 nuits en février 2024
Réponse de Steven le 15 févr. 2024
Thank you so much Shannon. We appreciate the kind words about Best Western Inn & Suites. We hope to see you again soon. Have a blessed day

6/10 Satisfaisant

Deborah, Lavaca

Voyage avec des animaux de compagnie
Les points forts : Infrastructures et conditions de l’hébergement
Was not accommodating, I requested front view pet friendly. I was late checking in due to traffic and bad weather, the front desk girl said she had to make some changes since I did not check in on time. I don't think I'll be coming back, my last stay last year was better than this one.
Séjour de 1 nuit en février 2024
Réponse de Steve le 12 févr. 2024
I'm sorry for these issues, Deborah. I hope you give this property another chance. I'll assure you the request made will be fulfilled. I hope you have a great day.

8/10 Bien

Randall

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Steven le 24 janv. 2024
Thanks for staying at Best Western inn & Suites Randall. 4 out of 5 aint too shabby... not to shabby at all.

10/10 Excellent

Deirdre

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Front desk staff ( I think her name was Sandra) was so friendly & helpful. She was also there the next morning when we checked out, with a smile on her face. The breakfast attendant was also smiling & spoke to us.
Séjour de 1 nuit en janvier 2024
Réponse de Steve le 22 janv. 2024
Thanks for staying at Best Western Inn & Suites Deirdre. I will pass along the compliments to both Sandra and Nelly.

8/10 Bien

Daniel

Séjour de 1 nuit en janvier 2024
Réponse de Steve le 12 févr. 2024
Thank you for the 4 stars Daniel. We hope to see you at Best Western Inn & Suites again soon.

4/10 Médiocre

Kristi

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property is very worn down. Our toilet did not work well and the staff was not interested in fixing it. We left early.
Séjour de 1 nuit en janvier 2024
Réponse de Steve le 17 janv. 2024
Hey Kristi, I am so sorry for any issues you may have had. I will be sure to check that toilet personally. I will also talk to the staff regarding their behavior. Thank you for staying at Best Western Inn and Suites.

10/10 Excellent

Gloria

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and clean
Séjour de 2 nuits en janvier 2024
Réponse de Steven le 30 janv. 2024
Doesn't get better than a 5! Thank you for staying Gloria. We look forward to seeing you again soon at Best Western Inn & Suites.

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was nice, clean, and quiet. I enjoyed the breakfast. Nice hotel for our overnight stay.
Séjour de 1 nuit en janvier 2024
Réponse de Steven le 30 janv. 2024
Thank you for staying Pamela. I'm glad to hear you enjoyed the breakfast as well. Please choose Best Western Inn & Suites again if ever in the area.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Steven le 30 janv. 2024
Thank you for the 4 John! We hope you enjoyed your stay at Best Western Inn & Suites.

10/10 Excellent

Fred, Carlock

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The woman who checked was wonderful. After 13 hours of driving it was great to be welcomed by such a friendly soul
Séjour de 1 nuit en janvier 2024
Réponse de Steven le 30 janv. 2024
Thank you Fred. We pride ourselves on our welcoming staff at Best Western Inn & Suites. Glad to see it is appreciated.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Value in Byron
Very reasonably priced hotel. Pool opens at 6 in the morning! Spacious rooms. Nice breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Steven le 30 janv. 2024
Thank you Kelly. We appreciate the kind review. Best Western Inn & Suites always loves a 10 out of 10!

10/10 Excellent

Lakendra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was great really enjoyed the pool
Séjour de 3 nuits en décembre 2023
Réponse de Steven le 30 janv. 2024
Everyone always loves the pool at Best Western Inn & Suites Lakendra. Glads to see you did as well.