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Avis sur Americas Best Value Inn & Suites Macon at Eisenhower Pkwy

2 out of 5
Americas Best Value Inn & Suites Macon at Eisenhower Pkwy
4951 Romeiser Dr, Macon, GA

Avis

4,2
Note des voyageurs de 10 (Excellent), d’après 36 avis sur 570." "
Note des voyageurs de 8 (Bien), d’après 63 avis sur 570." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 570." "
Note des voyageurs de 4 (Médiocre), d’après 93 avis sur 570." "
Note des voyageurs de 2 (Horrible), d’après 292 avis sur 570." "

4,4/10

Propreté

5,2/10

Personnel et service

3,4/10

Équipements

4,0/10

Infrastructures et conditions de l’hébergement

3,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Yvan

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Très bon marché
Très bonne étape

2/10 Horrible

Elizabeth

Séjour de 14 nuits en juin 2021

2/10 Horrible

Joni

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The front desk guy was super nice and helpful....the whole entire room was filthy and there's a rat family living in the room....
Séjour de 3 nuits en janvier 2022
Réponse de Guest Relations le 21 janv. 2022
Dear Joni, Though we're proud our front desk team served you well, we are heartbroken to hear about the condition of your room. There is certainly no excuse for such, and we will ensure that the respective teams give your room the necessary attention. We know we can do better than this, and we want nothing more than another chance to prove it the next time you're in Macon.

2/10 Horrible

James

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Infested with roaches. roaches were everywhere and tons of them. Shower did not get hot.
Séjour de 1 nuit en janvier 2022

2/10 Horrible

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021

4/10 Médiocre

Oscar

Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

DEBORAH

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great Price to Sleep
Wasn't the cleanest but was not unacceptable. Towels were clean but they were stained. Bathroom walls were clean but could use repair. Carpet stained. I saw only a few ants, but I even get ants in my house sometimes. My room was quiet, and the bed was comfortable. The refrigerator and TV worked. Price was great and 11 am check out was a huge plus.
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Dina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty
Séjour de 3 nuits en décembre 2021

2/10 Horrible

Derek

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very poor rated hotel all the way around
Séjour de 3 nuits en décembre 2021
Réponse de Guest Relations le 3 janv. 2022
Dear Derek, We appreciate every bit of feedback as it helps us to make our service all the better. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been improved. It would be our pleasure to welcome you back in the future, and we hope to see you again the next time you're in town.

6/10 Satisfaisant

Jarobi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unprofessional and dirty
The people are very unprofessional. And speaks hardly any english. This probably why they NEVER answer their phones. The place was dirty with cigarette ashes all over, yet I asked for a non smoking room. And the place has roaches. I seen 3. 1 dead 2 alive. No I will not recommend and embarrass myself. The place has potential. Just need the right type of owners. And this is my very honest review. I’m not that hard to please. Just be clean.
Séjour de 3 nuits en décembre 2021

2/10 Horrible

Bulent

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot water tap in bathroom was broken so I could not even take a shower. Staff did not even care. The bathroom door was broken also. Room was a big mess. Stay away from this dump!
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 1 janv. 2022
Dear Bulent, It is disappointing to read about the things you are describing. Please accept our apologies for any issues with your shower, as well as for any cleanliness concerns with your room. Rest assured, we will work to remedy them. Next time, please reach out to the front desk so that we may assist while you're still with us. Thank you for taking a moment to share your thoughts, and we'd welcome another chance to impress you down the line.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STAY AWAY!
DO NOT STAY HERE! This place should be condemned. I've never seen so many roaches in my life! Walls, floors, desk, dresser, kick the wood under the bed and they drop from the bed to the floor and scatter, crawl out from blankets onto the bed and scattered. Parking lot looks like the city trash hasn't picked up in 2 months. Dumpster overflowing onto the ground. Bags of trash laying next to every trash can and shopping carts filled with trash out back in the parking lot. Just pay the extra 15-20bux and stay elsewhere.
Séjour de 1 nuit en décembre 2021
Réponse de General Manager le 1 janv. 2022
Thank you for taking a moment to share your thoughts. Feedback like yours helps us identify areas in which we can improve. We apologize for any unwelcome visitors you encountered in your room. Our facilities are regularly treated by pest control specialists, but as we don't take these matters lightly, we'll have them investigate your room to ensure everything is as it should be. Additionally, we will pass the rest of your comments on to our team for further consideration. Should you find yourself back in the area, we'd welcome another chance to change your perceptions.

2/10 Horrible

Jalicia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021

2/10 Horrible

Robert

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Justin

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we walked into our room we were disgusted, the floors were nasty looked like they hadn’t been vacuumed in months, the sheets and pillow cases were all four dirty (each set on each bed.) we continue to find the sink is halfway hanging off the wall. Entering the bathroom there was water on the floor and a wet wash cloth hanging on the back of the door and 0 hot water the whole time we were there. We decided to go out around 10:30 on or so and we arrived back at the motel around 12:00-12:30 am and our key wasn’t working to unlock our room ( we tried several times) so I walked to the office to find nobody at the desk but the employee on duty is sleeping in the chair in the lobby. I proceeded to tap on the window and kinda tapped harder and nothing. So we called them 3 times before we could wake him up. We went thru 2 more keys that still proceeded to not unlock our room mind you all of our stuff is in there. So we have to go back down to the office where it’s unsafe and he gave us the room beside our current room. (Still haven’t gotten our stuff) this room had boards nailed to the wall for a headboard and the same dirty pillow cases and sheets. At 9:30 am we were woke by some lady who was yelling at us because we were in this room and not the other. I told her why and she kicked us out didn’t let us get our stuff nothing.
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 23 déc. 2021
Dear Justin, It is distressing to hear of your time with us. Our team endeavors to provide clean and comfortable accommodations, as well as attentive service, to all of our guests, and we apologize if you feel this wasn't the case this time around. We are also sorry to hear about any miscommunication with your accommodations and encourage you to reach out to us if there are any issues that are still left unresolved. Thank you for your feedback, and we wish you all the best.

2/10 Horrible

Athena

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty room roaches everywhere just horrible I ended up just leaving I can't do that
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 20 déc. 2021
Dear Athena, It is distressing to hear that your time with us failed to meet your expectations. Please know that our facilities undergo extensive routine maintenance to avoid unwanted guests, and our pest control team will be addressing any issues as soon as possible. Thank you for taking a moment to help us improve, and we hope you will give us another chance to impress you down the line.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never trust trust this place
Took our reservation had no room when we finally got there. Staff was horribly rude about it and refused to help find us Comparable lodging or even apologize for the inconvenience they caused.
Séjour de 3 nuits en décembre 2021
Réponse de Guest Relations le 20 déc. 2021
Thank you for allowing us to address your concerns. Sometimes, third-party reservations do not sync properly with our system, resulting in unfortunate circumstances such as yours, and for that, we are very sorry. It is also regrettable that we were unable to provide a satisfactory solution and accommodate you in any way. This is not typical, and we will use your feedback to address our team members and ensure we're always putting our best foot forward and leaving our guests with a positive lasting impression. Hopefully, you had a great time in Macon nonetheless, and we wish you well.

8/10 Bien

Marissasweet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Frankie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The room was falling apart.
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 13 déc. 2021
This is not what we like to hear, as we take great pride in our accommodations. Hopefully, you shared any discomforts you had with a member of our team, giving them the chance to provide a solution and return you to a comfortable stay. Nonetheless, we will determine your room and make sure it's given the care it deserves. Thank you for your time, and we wish you well.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I actually was only here for an hour before I left there was no hot water, the room smelled bad the front desk was no help, no phone in the room,
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 13 déc. 2021
We appreciate you taking the time to leave us your feedback on your recent stay. We're sorry to hear that you had these issues and that you weren't able to get the service you needed from our front desk. Rest assured, your comments will be discussed internally so that we can ensure that we are providing the best service possible. Thank you, and we wish you safe future travels.

2/10 Horrible

Luis

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disgusting, when I arrived there was a used condom on the bed and cockroaches everywhere I demanded that they give me my money back they got angry they took my keys and threw me out of the hotel and they didn't give me back a penny
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 13 déc. 2021
Dear Luis, We're sorry to hear that this was your version of events. We'll be sure to have our housekeeping team look into your claims further, however, if you have any other questions, please reach out to us. Thank you, and we look forward to hearing from you.

2/10 Horrible

Bany

Séjour de 1 nuit en décembre 2021

2/10 Horrible

El Mustapha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty room
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 9 déc. 2021
Dear El Mustapha, Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. It is unfortunate that your room did not meet your standards, and we will be speaking with our team to ensure this oversight in housekeeping diligence is rectified. In the future, we'd love for another chance to impress you and hope to see you again the next time you're in town.

2/10 Horrible

Adan

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Don’t ever stay
Very nasty hotel
Séjour de 1 nuit en décembre 2021
Réponse de Guest Relations le 9 déc. 2021
Dear Adan, Your comments regarding your recent stay are much appreciated as they help us improve. That being said, it's unfortunate to hear that you didn't have a great experience. We'll be sure to keep your comments in mind going forward. Thank you, and we wish you safe future travels.

2/10 Horrible

Andre

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Towels were clean but sheets on the bed were somewhat dirty. I had to kill a couple of small cockroaches. Bedrooms need a full renovation: the paint is old, everything seems somewhat shabby, etc., and no breakfast at all! The water in the bathtub could not be fully turned off. I wanted to inform people at the front desk about that, but the local Sheriff had been called because someone had created some problems and he was talking with the front desk lady. I was surprised to see a motel bedroom in such a condition in the United States: does not America Best Value Inn & Suites regularly inspect motels which bear its name? Does not ORBITZ sometimes check the quality of the motel rooms which are rented through their services?
Séjour de 1 nuit en novembre 2021
Réponse de Guest Relations le 9 déc. 2021
Dear Andre, We appreciate you taking the time to leave us your review of your recent visit, and it's unfortunate to hear that you didn't have a positive reaction. Please accept our apologies for any concerns over the cleanliness of our accommodations. We'll be sure to keep your comments in mind going forward and have our housekeeping team come out to look into them further. Despite this, we hope you'll give us another chance to impress you in the future.

2/10 Horrible

Herbert

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cockroach rulers attacked us at dinner in the room. Beds were stained Toilet flush defective, We canceled and found a room in better accommodation nearby. Money was refunded
Séjour de 1 nuit en novembre 2021
Réponse de General Manager le 6 déc. 2021
Dear Herbert, It is unfortunate to hear that your time with us fell short of your expectations. Our housekeeping and maintenance teams, as well as our pest control specialist, have been made aware of your concerns and will be addressing any issues as soon as possible. Thank you for taking a moment to share your feedback, and we wish you safe future travels.

2/10 Horrible

Esteban

Séjour de 2 nuits en novembre 2021

6/10 Satisfaisant

Amy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only good thing going for it was the cheap price.
It was super cheap to stay. We were stopping just to get some sleep before hitting the road again early the next morning so it served it’s purpose. But if you are looking for a well maintained place, this is not it. Cockroaches, moldy bathroom, heater didn’t work in the first room we were given. No shampoo or conditioner, only two towels. Curtain rod held up by duck tape. Sheets were clean, but previously stained.
Séjour de 1 nuit en novembre 2021

2/10 Horrible

Deontae

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

4/10 Médiocre

Alan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not worth it
I would stay away from this place. Paint peeling, holes in walls, graffiti on the doors and roaches everywhere.
Séjour de 1 nuit en novembre 2021
Réponse de General Manager le 29 nov. 2021
Dear Alan, We appreciate you taking a moment to leave us your thoughts. It is disappointing to hear that your time with us failed to meet your expectations. Please know that our facilities undergo extensive routine maintenance to avoid any unwanted guests, and we will discuss your concerns with our pest control specialist to ensure any issues are swiftly resolved. Your feedback is important as it allows us to see where we can improve, so thank you, and we wish you all the best.

10/10 Excellent

Jesus

Séjour de 1 nuit en novembre 2021

2/10 Horrible

Sury

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad bad bad
I would not recommend this place to anyone. The owner doesnt know what they are doing. I stayed in the same room for a week and added an extra night said i couldnt stay in the same room. Try to check in at 3 and she keeps telling us another hour til 6 we left and lost a day of us already paying. Needles are left in parking lots. I wouldnt even give it half a star.
Séjour de 1 nuit en octobre 2021
Réponse de Guest Relations le 16 nov. 2021
Dear Sury, It's unfortunate to hear that you didn't have a positive experience while staying with us. We apologize for any confusion or miscommunication surrounding your reservations and our accommodations. When reservations are made through third-party sites, our team has little control over modifying them, and while we are glad you wanted to extend, if the room you were in was already assigned, that was why you would have been asked to move to one that had not yet been reserved. In addition, please know that we are committed to ensuring a safe environment, and our policies are in place to ensure a comfortable experience. Despite this, we hope you'll give us another chance to impress you down the road.

2/10 Horrible

Walter

Voyage en famille
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Sidney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021

2/10 Horrible

Apryl

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was NO staff available at the front desk upon arrival. I was the 3rd person in line waiting to check in. The folks in front of me stated they had been waiting 30 minutes already. I had noticed a female with a laundry cart and approached her to ask if someone could check us in. She totally ignored me and did not respond. As i was waking away she stated saying something in her language. It was another 25 minutes before the person showed up at the front desk. When the female showed up at the front desk, I was told there was no vacancy at that time. I could come back later. Later meaning, in a few hours. She stated she only had 1 person to clean those rooms. There was a total of 6 vehicles in the lot, including my own vehicle. I honestly felt that she just didn't want to honor my reservations. I ended up having to get another room. I would NOT recommend anyone to this facility/ property!!!
Séjour de 1 nuit en octobre 2021
Réponse de Guest Relations le 5 nov. 2021
Dear Apryl, We're sorry to hear about the issues you encountered during check-in. Please know that we are currently working at a limited capacity to ensure a safe environment for our guests and personnel. At this time, certain amenities and services have been limited or suspended for the safety of our guests and personnel during the current pandemic. While this affects the availability of certain amenities and services, please know that this also has an effect on how fast we can prepare our rooms for future guests after check-out. Rest assured, we have spoken to our team to ensure issues like this are properly communicated, and we hope you'll give us another chance to impress you in the future.

6/10 Satisfaisant

francois

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
There was music and noise from neighboring patrons until 3:00 am. No respect or concern for others at the hotel.
Séjour de 1 nuit en octobre 2021

2/10 Horrible

Donald

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had to check out aftrer a few hrs because rm 119 118 111 is infested with roaches ans bed bug's. I filed a report and i called the health department because this place should be closed down ans the Indian lady co owner was mad because we wouldn't stay so she calles the cops when we demanded our money back
Séjour de 4 nuits en octobre 2021
Réponse de Guest Relations le 1 nov. 2021
Dear Donald, It is unfortunate to hear of your experience with us. First off, please know that our facilities undergo extensive, routine maintenance for unwanted guests, and we will be sure to let our pest control specialist know of your concerns so any issues can be rectified immediately. Additionally, we hope you understand that the decision to involve law enforcement is not one that is made lightly. Our policies are in place to ensure a safe and comfortable environment for everyone on the property. Should you wish to discuss your remarks further, we'd be happy to speak with you regarding your concerns again.

2/10 Horrible

Carlos

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NIGHT MARE
ROACH MOTEL.....
Séjour de 9 nuits en octobre 2021
Réponse de General Manager le 28 oct. 2021
Dear Carlos, We are distressed to hear that your time with us was less than ideal. Please know that our team undergoes extensive routine maintenance for unwanted guests, and we will be informing our pest control specialist to ensure any issues are swiftly resolved. Thank you for reaching out, and we wish you all the best in your future travels.

2/10 Horrible

Roy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did not like anything about this property. It was crawling with creatures of all kinds. From cockroaches in the shower, nightstand and ceiling to the lot lizards, meth monkeys and crack heads that knocked on my door all hours of the night. There was no hot water, no wifi in the room, no room phone and a dead remote. The vanity was falling of the wall and the bed was so rickety i thought it would collapse when i rolled over.
Séjour de 2 nuits en octobre 2021
Réponse de Guest Relations le 25 oct. 2021
Dear Roy, We recognize your time is valuable and appreciate the feedback you have provided. That being said, your claims are concerning as we have received no similar reviews or complaints. This is not typical for our property, and we will be investigating immediately and taking action should it be deemed necessary. We have strict policies on-site to ensure a safe and comfortable atmosphere for all. In the future, please notify us of any discomforts immediately. This is not the lasting memory we want you to have of us, so we hope to have another opportunity to deliver the stay you expected should you return to the area.

6/10 Satisfaisant

Virginia E

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For the price,I was not expecting much. The room was just what I needed...a place to sleep... but it needed cleaning and repairs, and pest control. Not really complaining, because it was worth the small price I paid. Just letting you know not to expect anything fancy. The staff was friendly, and I didn't have any problems while staying there.
Séjour de 2 nuits en octobre 2021

2/10 Horrible

Julius

Séjour de 1 nuit en octobre 2021

2/10 Horrible

John Matthew

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My room at this place were very filthy which should be condemned. My room was full of roaches, the room smelled really bad, the sing nozzle's were broken, the place has inefficient cable TV, the microwave and refrigerator was old and dirty, and the carpet was extremely filthy. I'd rather sleep outside the room rather than sleeping inside again. I hoping I didn't catch some disease inside the room. Since it was only one night I could have survived it, but the roaches almost made me vomit.
Séjour de 1 nuit en octobre 2021
Réponse de General Manager le 21 oct. 2021
Dear John, The experience you've shared is a poor reflection of the standards we adhere to, and we can't apologize enough. The respective teams will seize this opportunity to address your concerns for the benefit of our future guests. This is not the lasting impression we want to leave you with; please allow us to make this up to you the next time you travel to Macon.

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor
Their was roaches and bed bugs. The carpet and chair had stains and holes i would like a refund
Séjour de 1 nuit en octobre 2021
Réponse de Guest Relations le 20 oct. 2021
Dear Michael, As you may know, we believe that guest feedback is integral to our continual improvement. We consider the issue of pests to be a serious one, and we take every precaution necessary to ensure each room is clean and pest-free. That being said, our specialist has been alerted to your concerns and will be doing another thorough sweep of our accommodations, ensuring everything is as it should be. We will also take a look at your carpet and furniture and make the necessary corrections. Thank you for your helpful feedback. As your travels continue, we wish you the best.

4/10 Médiocre

Steven

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
IT WAS NASTY AND AWFUL
Séjour de 2 nuits en octobre 2021

2/10 Horrible

Marjorie

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
rooms were dirty and staff barely spoke english. refused to stay and checked into another hotel
Séjour de 5 nuits en octobre 2021
Réponse de General Manager le 19 oct. 2021
Dear Marjorie, We are sorry to hear that our accommodations failed to meet your expectations. Our team is dedicated to positive change and will be certain to discuss your feedback with our housekeeping team to ensure we are upholding our high cleanliness standards. If you ever find yourself back in the area, we hope you will allow us another chance to provide you with the stay you deserve.

4/10 Médiocre

Patrick

Séjour de 1 nuit en octobre 2021

2/10 Horrible

Sneed

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is horrible it’s infested with rats and bugs. The staff is very rude and disrespectful. Don’t stay at this hotel until you are prayed up because omg. Just don’t do it!!!
Séjour de 2 nuits en octobre 2021
Réponse de Guest Relations le 19 oct. 2021
Your feedback is very valuable to us, as it enables us to see where we can do better. Please accept our sincere apology for any perceived rudeness from our staff and any concerns you had regarding pests. Both matters are highly unacceptable, and we assure you that action will be taken immediately. We want nothing more than a chance to make this up to you when you return to Macon; we hope you'll consider it.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great horror movie set
If youve ever wanted to be in a scary movie, this is the place. With the flickering lights, the roaches and the lack of cleaning, you'll feel like you could be getting murdered in the bathtub at any second
Séjour de 1 nuit en septembre 2021
Réponse de General Manager le 6 oct. 2021
Our team works hard to impress every guest, so we were very disappointed to read your remarks. Many travelers rave about our clean, cozy rooms and great rates. In the future, please notify our front desk team of any concerns so that we can make the proper amends and address any issues immediately. Hopefully, your time in Macon was enjoyable overall. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
You get what you pay for
Did not feel safe for my vehicle with people walking around outside at all hours. Was woken by loud voices outside my room at 3am. The night time front desk clerk was very nice and accommodating for a room change request. You get what you pay for.
Séjour de 1 nuit en septembre 2021