The location was walking distance to the shopping centre and to the town centre. Bed was comfortable and room was clean.
Fridge leaked through a seal that needs to be replaced and the hotel not as modern as some but for a good bed close to CBD highly recommend
A couple of things that would have made our stay more enjoyable in the future.
1) Parking bays are far too narrow
2) At night, external lights are left on - for safety etc naturally - but these shine into the room and there isn't a way of blocking this out!
3) The shower area has no door for privacy
We were in a bind and needed to stay a night in Mackay. We were "greeted" by an incredibly unfriendly person who turned even more unfriendly when we said we had booked ahead via expedia. We slept the night went to check out the next morning "greeted" by the same unfriendiness and to which we asked if there was somewhere we may be able to keep our 1 bag for a couple of hours as our flywas late in the evening. This was received with distain and and I told the the person not too bother as we were obviously completely reaching over the hotels capacity of customer service akills and etiquette. Do you stay here it is not worth the time.
Bed really good, other furniture not so great. Room not serviced daily. Pool though clean has no rail to steps, slippery tiles, I felt quite unsafe. The whole place needs a makeover but after an initial booking error (I requested downstairs, got upstairs, and but for a kind person overhearing and swapping rooms, I would have cancelled) staff were helpful. Breakfast is basic but adequate.