Sauna, sources chaudes/minérales, soins corporels
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Avis sur Inkaterra Machu Picchu Pueblo Hotel

4.5 out of 5
Inkaterra Machu Picchu Pueblo Hotel
Pueblo de Machu Picchu, 084, Machu Picchu, Cusco

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 94 avis sur 131." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 131." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 131." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 131." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 131." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Patrick, Montreal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très belle grande chambre avec foyer au bois fonctionnelle. Haut plafond et grande douche. Balcon privé entouré de gros arbres.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tout était parfait Excellent Visite du Machu Picchiu avec le guide de l'hötel (Miguel Angelo) Un véritable hôtel 5*
Séjour de 1 nuit en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxe et nature
Apres l'inca trail nous avons séjourné dans une suite, le confort dans un jardin privé avec lit de extérieur, spa, douche extérieure, foyer, tout pour notre bien être, observation d'oiseaux, jardin de thé, d'epices et orchidées, repas gastronomique, que demander de mieux pour un repos bien mérité!

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such an inviting jungle like retreat! A staff member met us at the train station and walked us to the hotel. The superior suite room was wonderful, especially with the natural hot springs hot tub! Would have liked a little more attention advertised as special services that go along with the room choice. Food was bountiful and tasty! Staff very attentive in the dining room!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Satoru

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The front desk staff is not very hospitable. The restaurant staff did not even notice when I ordered wine and it was ready on the counter, but only served it when I pointed it out. It's the worst even though it's not crowded. Cost-effectiveness is poor.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Erick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful, convenient location to visit Machu Picchu. Our room was clean and beautiful, but the AC was not working, neither the TV. The food was very mediocre.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Alicia, Sandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful but don’t do laundry at the hotel. Too expensive
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tommy

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Unique look and feel.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Inkaterra Machu Picchu Pueblo Hotel is without question the nicest hotel to stay at in aguas calientes. The grounds are stunning and the service is wonderful. Its the perfect spot for a trip to Machu Picchu. Enjoy!!!
Séjour de 2 nuits en mars 2024

10/10 Excellent

Leslie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful unique hotel in the jungle
Séjour de 2 nuits en février 2024

10/10 Excellent

Heidi Maria

Séjour de 1 nuit en janvier 2024

10/10 Excellent

cory

Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Gregg

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Overall positive stay. Best location in Machu Picchu. Sauna was a disappointment. Service was good and rooms are nice. Breakfast and dinner are included. Walkable to town and train.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Dasii

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
beautiful property and great location
Séjour de 3 nuits en octobre 2023

10/10 Excellent

jessica

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Bradford

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful property. Staff was very friendly and helpful!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

victor

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Honorato

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fue una muy agradable experiencia
Séjour de 2 nuits en juillet 2023

8/10 Bien

Todd

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great, but not perfect
Magical, beautiful establishment. The staff was amazing - they helped us with travel plans beyond Aguas Calientes, as well. The food is divine - truly, some of the best we had in the country. The two issues we had were as follows: the rooms, unless you get one up the hill, aren't particularly private. Ours wasn't too bad - there were plenty worse - but we had to close all of our shades to have any true privacy, which deprived us of natural light. Many rooms, including ours, are in the walkway, so guests and staff walk right by your room with regularity. Also, we were eaten alive after only five minutes by the pool - over 50 bites on each leg. Obviously, a hotel can't control the insect population, but by the next day the pool had been drained. Too bad that it hadn't been the day before. At over $500 per night, I have no complaints about the food or service or the hotel setting - all were absolutely elite - but between the room issue and the pool disaster, it didn't end up being a great value.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Susan

Séjour de 1 nuit en juin 2023

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Hannah

Séjour de 2 nuits en avril 2022

10/10 Excellent

Jan-Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice property with lovely large rooms. My only critique is around dinner, which if you are staying for more than 1 or 2 nights can become a bit repetitive
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Gabriela

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Jose, Doral

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best place in Machu Pichu, would not recommend anywhere else.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Prarthna

Séjour de 1 nuit en août 2022

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022

10/10 Excellent

Brendhan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inkaterra is a beautiful and unique property. The food, the atmosphere (incredible!) and the location were all great. The service was hit and miss at times but the atmosphere, the grounds, the exquisite rooms and the food more than made up for it. A very unique experience.
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Frederick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing room, staff very friendly and helpful.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Carlos

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Barry, Battlefield

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en juillet 2022

2/10 Horrible

Bruno

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrível e pouco !!!!
A expectativa era grande, porém frustração foi muito maior. Chegamos 12:30 e não nos deixaram entrar pq o check in e 13:00, nos convidaram a um welcome drink no bar, ficamos 25 mim esperando e nada de chegar o drink. Upgrade de quarto não disponível, mesmo com diversos quartos vazios( observado durante caminhada da noite). Chegamos ao quarto, para minha surpresa um quarto Velho , banheiro escuro, azulejos com aspecto de sujo, fomos lavar as mãos e não tinha água na torneira, na mesma hora liguei na recepção e resolveram. Logo depois minha esposa foi tomar banho e a parte superior do choveiro despencou sobre ela, sorte que era leve. Enfim o jantar , fraco pouca opção , sobre mesa horrível !!!! , café da manhã péssimo sem opções , sem pratos quentes , pouca opção de pães e doces!!! Fraco muito fraco para um hotel com diárias de $500, e com 5 estrelas !!!! Não merece sequer 2!!!! PÉSSIMO!!!! Jamais vou recomendar ou indicar
Séjour de 1 nuit en juin 2022

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022

10/10 Excellent

Julian

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

10/10 Excellent

Graciela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Welcome to the jungle!
The staff is amazing and very friendly. The food that they serve for breakfast and dinner was very delicious. The grounds of the hotel are breathtaking. We loved watching all the birds and beautiful orchids. If you have allergies, be sure to bring your meds. The area is full with bugs and bad smells from the fossil fuels that they burn.
Séjour de 3 nuits en juin 2022

4/10 Médiocre

Faisal, Los Angeles

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No tea or coffee in the room or even common areas. Very expensive drinks. Uncomfortable bed. Spiders in the room. Poor wine selection. I shouldn’t even give this place a 2 star review, but only doing it because when I kicked a fuss about having to pay for tea and coffee, they did credit me back for what I paid for them at the bar.
Séjour de 2 nuits en mai 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natureza perfeita!
Incrível, localizado dentro de um bosque, com pássaros, flores e muita natureza. Equipe excelente, instalações e gastronomia maravilhosas! Com certeza voltarei!
Séjour de 3 nuits en mai 2022

8/10 Bien

Ruben

Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Kathryn

Séjour de 2 nuits en avril 2022

8/10 Bien

Michele

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous property. The service was excellent. Was a great stay!
Séjour de 2 nuits en avril 2022

6/10 Satisfaisant

luis

Séjour de 2 nuits en avril 2022

8/10 Bien

Paola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the property. Extremely pleased with all amenities. The suite was the right experience for my family. Pictures are certainly accurate. Service and staff were top notch. Only suggestion would be to improve the property’s reception and entrance areas to enhance and complete the whole Inkaterra experience. A special thanks to all the ladies at the front desk for their hospitality.
Séjour de 1 nuit en avril 2022

10/10 Excellent

michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great, it is one of a kind. The staff was wonderful especially Diego from the dinning room. Diego was highly attentive and also very informative. He went above and beyond to make our experience a memorable one. The food was amazing the staff was amazing and the area and views were amazing.
Séjour de 3 nuits en avril 2022

10/10 Excellent

Larry, Los Angeles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at this property approximately twenty years ago and was impressed with it back then. Today it has only gotten much better !!!!!
Séjour de 2 nuits en mars 2022

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel rodeado de naturaleza, limpio y con personas muy amables. Gracias por hacer de nuestra estadía un momento inolvidable!
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

LUIS ROBERTO

Les points faibles : Confort de la chambre
The food was not good at all.
Séjour de 1 nuit en mars 2022

4/10 Médiocre

Fausto, North Haven

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2022

10/10 Excellent

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I cannot say enough about our stay at Inkaterra Machu Picchu. From the moment you exit the train, the staff is available to assist with all of your needs. I was traveling during the rainy season with my young son and it was such a relief to immediately be able to hand over my bags, check in, and get settled into our comfortable room. A few examples of their excellent service: When I arrived I asked for laundry service and within 10 minutes, the director of the laundry/linen service was at our door asking what we needed. He got all of our clothes washed and returned to us within 3 hours and only charged the regular rate despite the express service. Even more astonishing, the next day after we returned from Machu Picchu, we were cold, wet, and tired and we had already checked-out in the morning. We went to pick up our bags at the hotel lobby and asked if we could change. They initially offered up their spa to provide us with towels and showers prior to our return back to Urubamba. However on seeing how tired my son was, they just gave us a key to a room and let us use it the rest of the day FREE OF CHARGE so that we could shower, change into dry clothes and my son could nap in a warm and comfortable place. I have NEVER experienced such kindness and generosity. I would definitely recommend Inkaterra Machu Picchu as a MUST during your travel plans. Thank you to all the staff for making our trip as comfortable as it was.
Séjour de 1 nuit en mars 2022

4/10 Médiocre

Frank

Voyage en groupe, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unclear policy regarding number of guests. We were unaware we had booked for one guest and the staff insisted on checking in that we pay $240 USD additional for a second guest. This was despite working with their corporate staff on stays at multiple properties of theirs and booking tours for both guests. They never alerted us to this issue until checking in and were very abrupt about the demand. After speaking with multiple staff and the manager, they waived the fee, but removed included services for the second guest. We were okay with this compromise, but not with how we were treated on arrival. The junior suite we booked was also disappointing. It didn’t live up to the photos and wasn’t the upgraded room we were told to expect with VIP Expedia booking despite many higher level rooms being available on the property.
Séjour de 1 nuit en mars 2022